Credit Services Job Description

Credit Services Job Description

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Credit services provides intermediate operational support for retail and commercial card products using but not limited to, the Card Management System, Tandem, FDR, Hogan and CardDirect applications, and Spectrum.

Credit Services Duties & Responsibilities

To write an effective credit services job description, begin by listing detailed duties, responsibilities and expectations. We have included credit services job description templates that you can modify and use.

Sample responsibilities for this position include:

Responsible for providing service and executing end to end processes coordination and continuous improvement of current business processes within the assigned functional area of the GTS organization
Oversee progress of the project goals and the outcomes of others
Assist in new business development, including add-on business
Review and write up extensions of credit for builder customers
Approve credit extensions up to $300k
Review and analyze financial, income and cash flow statements
Ensure credit approvals are completed and maintained in compliance with policies
Pull and review internal and external credit reports/references
Negotiate collateral positions to mediate risk
File and maintain UCC and Prelim filings

Credit Services Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Credit Services

List any licenses or certifications required by the position: WLS, RETS, CB, CPA, WLO, ACCA, CA, ARU, C.B.F, C.C.E

Education for Credit Services

Typically a job would require a certain level of education.

Employers hiring for the credit services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Finance, Accounting, Business, Economics, General Education, Management, Statistics, Communication, Education, MBA

Skills for Credit Services

Desired skills for credit services include:

Consumer and collection law
Microsoft Office
CACS
Accounting
RMS and HOGAN systems helpful
Loan policy and competency to interpret financial data
Cable television products and services
Economics
FDR and HOGAN systems helpful
Finance

Desired experience for credit services includes:

Strong interpersonal skills with the ability to be effective with diverse internal and external audiences/constituencies
A solid businessperson with a solution/customer-oriented approach to business
An initiator both in thinking and relationship
2 years credit service experience
2 years experience in Microsoft Excel or Word
Strong Excel skills and experience with other financial systems

Credit Services Examples

1

Credit Services Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of credit services. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for credit services
  • Administer and enforce credit and collections policies and procedures
  • Evaluate credit risk for existing and potential customers
  • Develop strategies and goals to reduce exposure to write-off’s
  • Prepare and develop work strategies, goals, and KPI’s to measure the progress of the department
  • Standardize procedures to improve efficiency of coordinators
  • Interface with multiple departments, including sales staff and management
  • Select and manage the relationship of third-party collection agencies
  • Review, prepare and analyze accounts receivable aging reports
  • Responsible for the review of delinquent account records
  • Hire, train, and supervise team (staff of 13)
Qualifications for credit services
  • Team player with proven ability to manage multiple responsibilities and demonstrate sound judgement
  • Familiarity with commercial credit products and related policy
  • Overnight travel, up to 50%, will be necessary with this position
  • Responsible for working and responding professionally to customer enquiries via multiple communication channels inbound telephone calls, email, letter
  • Make outbound calls to customers to help resolve issues in the most efficient and customer friendly manner
  • Work assigned credit fraud, dispute and customer service queues from investigation to resolution
2

Credit Services Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of credit services. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for credit services
  • Evaluates and recommends appropriate credit structure, including the identification of covenants and other key provisions
  • Independently prioritizes workflow, including new credit requests and renewals, and works with team to ensure requests are addressed in a timely manner
  • Reviews financial information and loan covenants for compliance
  • Participates in discussions with clients to obtain information necessary for approval and closing of transactions or ongoing credit servicing
  • Proactively monitors portfolio risk
  • 50% Oversee development of detailed project design/implementation plans
  • 10% Evaluate financial and operational/quality results of new programs against predetermined goals
  • Responsible for preparing annual private label credit card budget for all products and business lines
  • Own and manage projects to ensure timely completion and highest quality
  • Oversee the development and execution of detailed project design/ implementation plans
Qualifications for credit services
  • Strong strategic vision, coupled with leadership to guide multiple internal and external constituencies
  • Collegial and collaborative approach to business development and leadership
  • Experience with a larger-scale national brand key
  • Effectively identify problems and issues by performing relevant research using the appropriate tools
  • Effectively work and respond to processes within the regulated requirements and timelines, keeping in mind the financial and reputational risks
  • Ability to communicate effectively via telephone by utilising soft skills, active listening, and clearly speaking to customers
3

Credit Services Job Description

Job Description Example
Our growing company is hiring for a credit services. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for credit services
  • Oversee technology enabled business service outcomes whether on premise or outsourced
  • Assesses business requirements, determines impact on application systems, estimates work efforts required, and develops recommendations and plans in support of overall Information Technology planning
  • Negotiates, builds, and maintains the technical attributes of third party vendor relationships
  • Manages the development and support of the Business Service’s team members, which includes clear goal setting, continuous training and skills assessment, employee coaching, work balancing, and continuous feedback
  • Review and process all customer manual credit card payments and processing requests for accounts receivable
  • Assist sales department as necessary with researching issues and problem resolution
  • Assist in day to day processes within Credit Services
  • Evaluate and analyze requests in SPS (Sales Productivity Suite) and take appropriate action to ensure timely and accurate processing of manual credit card payment and processing requests
  • Analyze contracts and review requests from WAWF team
  • Create a weekly Smartpay report listing all outstanding invoices and emails the list to the Account Managers
Qualifications for credit services
  • Ability to communicate effectively via email/letter by utilising proper grammar and punctuation skills
  • Ability to handle multiple complex and high priority tasks simultaneously
  • Ability to make discretionary decisions based on research and within the regulations
  • Minimum of 2 / 3 years credit control experience (preferably within the professional services)
  • ICM / CICIM / MCICM qualification very desirable
  • PeopleSoft Financials experience desirable but not critical
4

Credit Services Job Description

Job Description Example
Our company is hiring for a credit services. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for credit services
  • Assist with reviewing and updating departmental metric reporting
  • Provide assistance to other team members in department, including coverage of responsibilities in their absence
  • Analyzes student applicant material including re-calculation of grade point average (GPA) from applicant's transfer institution(s)
  • Plans and organizes workflow for non-pay and collection procedures
  • Performing analysis of key quantitative and qualitative factors influencing the credit quality of corporate debt issuers, including assessment of financial statements, economic data, industry trends, and other issuer-specific data
  • Preparing detailed high-quality research reports on individual corporate issuers across industries and geographies
  • Contributing to the design and enhancement of the financial models used to perform credit assessments
  • Tracks industry trends and set and manage appropriate customer credit limits
  • Maintains daily sales outstanding (D.S.O.) and delinquency in accordance with company, department, and individual objectives by effectively collecting outstanding customer balances and issuing and resolving customer credits
  • Demonstrates application of advanced skills in collections, negotiations, credit law, bankruptcy, and financial statement analysis
Qualifications for credit services
  • Good understanding of Fixed income Credit products with knowledge of Risk, Position and P&L Management, Order Management
  • A minimum of 5-7 years of business experience to include significant interaction with the media planning and buying functions associated with integrated cross-channel holistic planning
  • A strong digital focus is a must
  • Ability to consider external market factors and assess potential impact on Firm clients
  • Strong written and verbal communication skills, articulate when communicating to partners and clients, and able to present on debt related matters to the function and wider business
  • Experience with issuance of Standby Letters of credit, and execution of loans transactions
5

Credit Services Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of credit services. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for credit services
  • Performs routine updates and documentation
  • Determines/recognizes basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution
  • Demonstrates a working knowledge and ensures conformity to basic client standards/policies/procedures, regulations and Association requirements to avoid violations and punitive financial action
  • Assists with scheduling personnel/resources and prioritizing jobs to ensure uninterrupted workflow
  • Collaborate with Credit Services System Administration to thoroughly test system changes, updates, and implementations
  • Document changes associated with systems for use by Unit Managers during testing and procedural updates
  • Review processes and systems to measure quality of production for peak performance and improved service
  • Discover, document, and promote business process improvements that will result in increased efficiency, reduced expenses, simplified processes, and achievement of departmental objectives
  • Develop and/or assist in the development of training for the Credit Services staff on systems, products and services, policies and procedures, and governmental rules and regulations
  • Conduct research and work on projects relating to process improvements
Qualifications for credit services
  • Familiarity processing 799 SWIFT
  • Knowledge of UCP and ISP
  • Experience with Documentation Review
  • Extensive knowledge of commercial & consumer credit laws and credit risk
  • Intermediate proficiency in Microsoft Excel, PowerPoint and SharePoint
  • Supervises day-to-day department activities, including receiving applications, obtaining credit histories, and entering data into system, resolving missing and incorrect information and making underwriting decisions

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