Production Services Lead Job Description

Production Services Lead Job Description

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Production services lead provides unix Scripting and Informatica PowerCenter troubleshooting expertise.

Production Services Lead Duties & Responsibilities

To write an effective production services lead job description, begin by listing detailed duties, responsibilities and expectations. We have included production services lead job description templates that you can modify and use.

Sample responsibilities for this position include:

Assist Production Management Specialists as first point of contact for support queries from -Trading and Operations
Provide expertise for the timely resolution of our clients' support queries
Drive the analysis of core flows and user issues and recommend resolutions that improve service levels and reduce platform costs of ownership
Working with our Mission Control team to escalate incidents appropriately to senior management
Management of aspects of the relationship between the Production Operations team and the business users
Opportunity for development and delivery of small maintenance tasks
Participate in resolving complex and escalated production incidents in efficient manner and participate in resolving longer term application problems
Be the face of incident management for the Data Management applications, communicating with senior business and IT managers to provide transparent and timely response to production problems
Engage with the Development Team to ensure and continuously improve performance, stability and sustainability of projects in production
Manage the creation and maintenance of the Business Continuity Management (BCM) plan for the Data Management IT group create and execute regular testing for the BCM plans

Production Services Lead Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Production Services Lead

List any licenses or certifications required by the position: ITIL, PMP, V3, BB, MBB, AIT

Education for Production Services Lead

Typically a job would require a certain level of education.

Employers hiring for the production services lead job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Engineering, Business, Technical, Science, Technology, Graduate, Financial Services, Management, Finance

Skills for Production Services Lead

Desired skills for production services lead include:

Business Glossary
Information Analyzer
Metadata Workbench
Relational Database and should be proficient in writing SQL Queries
Remedy/Change request process is added advantage
Unix/Linux
Control-SA and AD authentication models and LDAP integration to Informatica PowerCenter
Data Warehousing and Data Modeling concepts
ITIL processes
Key elements & differentiators of PowerCenter versions

Desired experience for production services lead includes:

Middleware technology familiarity including Apacahe/iPlanet/Weblogic/Websphere, restarting of Application servers via automated scripting methodologies
Possesses excellent spoken and written English complete with clear oral communication skills
Ability to demonstrate subject matter expertise over the production support of multiple technical domains
Experienced as a dynamic leader with superior communication and writing skills, the ability to leverage technical business skills in both face-to-face, virtual team environment, and working with Vendors and other Business Partners throughout the enterprise
3-7 years of P2P hands-on Technical Ariba Experience (Buyer and all Upstream Modules
9 – 12 years of administration experience with IBM IIS/DataStage command line utilities like dsjob, istools, ISALite, etc and the ability to including the ability to install, upgrade and patch

Production Services Lead Examples

1

Production Services Lead Job Description

Job Description Example
Our company is looking to fill the role of production services lead. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for production services lead
  • Provide single point of contact for internal and external audits of Data Management service and applications
  • Act as Production Owner for key applications, responsible for maintaining global best practice and hygeine standard
  • Responsibility for PAM access approvals and governance
  • Responsibility for Profit user/usage reporting (Access Db)
  • Provide ad-hoc queries, perform research and assist Profit Business leads with business partner inquiries and data requests
  • Advise and consult on the PAM suite of views, tables and data relationships
  • Analyze monthly results and monitor trends to ensure data quality
  • Active participant in change related projects involving support from requirements phase through design, coding, testing and post production validation
  • Conduct working sessions with clients to gather, understand, and analyze their Recruiting business requirements
  • Implement optimization to existing Workday Recruiting implementations
Qualifications for production services lead
  • Ability to provide consultation and issue resolution services to IT colleagues, Sr
  • Business knowledge/understanding, technical knowledge
  • Ability to contribute to 1
  • Exhibits a strong sense to understand project priorities
  • Ability to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working
  • 4+ years of relevant IT experience (Production Support, SDLC- Waterfall / Agile), COBOL, DB2 / IMS, SQL, JCL, VSAM, Ezytrieve, REXX and FILE-AID, configuration tools like Endevor, Changeman
2

Production Services Lead Job Description

Job Description Example
Our company is looking to fill the role of production services lead. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for production services lead
  • Design and implement new Workday Recruiting solutions
  • Preferred candidates will have current certifications in Workday HCM and Recruiting but will also consider candidates that have this experience but with no certification
  • Candidates with experience in other Workday modules is considered a plus
  • Help to set the strategy of the team
  • Development and mentorship of junior team members
  • Structured approach and self-management of in-flight tasks
Qualifications for production services lead
  • Exhibits a strong sense of urgency for high severity incidents
  • Ability to suggest and implement ideas for enhancing the customer experience
  • Exposure to front-to-back office business flows
  • Leveraging metrics to identify and drive initiatives to improve the quality of the service we deliver to the business
  • Working in partnership with development team to lead larger uplifts of our software development process and environments
  • Opportunity to influence the development and operations culture within a newly formed team
3

Production Services Lead Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of production services lead. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for production services lead
  • IIS Platform configuration changes, Software upgrades, new functionality implementations
  • Experience with the IBM IIS command line utilities like dsjob, istools, ISALite
  • Experience with the Informatica command line utilities like pmcmd, infacmd, pmrep
  • Informatica Administration, LINUX/UNIX scripting, Informatica Suite tools - Power Center, Developer, Analyzer, Metadata Manager , Database Concepts
  • Cognos BI 10.2 Administration experience
  • L3 Production Support and Weekend On-call Support experience
Qualifications for production services lead
  • Strong communication skills with other technologists and with members of the business
  • Analytical, data driven approach to the prioritization of continuous improvement
  • Demonstrated ability to drive change through strong leadership and influence
  • Experience of a modern software development lifecycle and tooling
  • May provide coaching and mentoring for other employees but does not directly manage others
  • Provides the client areas with technology products and service alternatives that improve the production services environment
4

Production Services Lead Job Description

Job Description Example
Our company is growing rapidly and is looking for a production services lead. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for production services lead
  • Technical support of the operational service and technical project delivery supporting Business and IT Projects
  • Provide Service Management reporting to peer and senior stakeholders for Infrastructure Service Lines
  • Conduct regular Operational Review meetings, maintaining an ‘end-to-end’ view of Infrastructure Service Lines
  • Actively measure performance against metrics, analysing performance and implementing remedial actions where Service targets are not being met
  • Work closely with partner technical teams to ensure continuous Service improvement is delivered through Service and operational improvement plans, monitoring and driving the progress of such plans, and demonstrating delivered benefits
  • Ensuring process compliance at all times and actively taking responsibility for process improvements wherever possible
  • Manage the renewal of Infrastructure support contracts, ensuring all required contracts are in place and current
  • Provide meticulous management of IT capacity and estate growth, ensuring complete control is in place, negating all commercial risk
  • Engaging with the appropriate processes to ensure effective Service Management
  • Infrastructure expertise - A background in Infrastructure support and project delivery with experience in AD, Exchange/Office365, Anti-Virus, SMTP, Novell UDS
Qualifications for production services lead
  • Candidates requiring visa sponsorship will not be considered or this position
  • Exposure to other BI Tools Microstrategy
  • Experienced with Oracle or other RDBMS
  • Understanding of Tomcat/Websphere
  • Understanding of SiteMinder/Kerberos
  • Java SDK / Cognos SDK
5

Production Services Lead Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of production services lead. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for production services lead
  • Structured reviews-Methods and techniques for structured reviews including operational reviews, reviews of technical diagrams, business cases and any other key deliverables
  • Management of complex technical issues - Interpret operational needs, challenge areas of potential risk of failure and manage technical teams to deliver to agreed SLA’s
  • Financial management- Budget, track and allocate IT service costs to align spending with strategic objectives
  • Good to have someone with .Net exposure to support all web based applications
  • Strong technical knowledge within specialty
  • The individual should possess problem-solving, analytical skills and reasoning skills
Qualifications for production services lead
  • Must have experience on jquery
  • Hands on experience with Weblogic application servers, Portal and SOA /Web services
  • Good experience in UNIX and Database, preferably oracle
  • Experience in managing an end to end technology environment
  • Strong experience with Java and Web development
  • Production Support Experience is a MUST    

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