Production Services Analyst Job Description
Production services analyst
provides first level support for Microsoft Windows, MS Access, MS SQL, and Oracle databases applications including installation, upgrades, and problem resolutions as needed.
Production Services Analyst Duties & Responsibilities
To write an effective production services analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included production services analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Chance to become a Subject Matter Expert for applications in the application portfolio
Production status and Service Reporting to regional line management to global functional management
Provide ongoing support and maintenance of existing process and applications
Work activities specific to Production Services roles include Problem/Incident management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration management
Identifies vulnerabilities and opportunities for improvement, maintain metrics to help develop analysis that will drive improvement in all areas of Production Services
Design, build, test, deploy, maintain, and enhance existing system functionality
Create system documentation, including functional and technical specifications, installation scripts, OQs/PQs, test plans, and scripts
Support business in creation of SOPs, Work Instructions, Training, as needed
Ensure validation (CSV), audit, and legal compliance of system through out lifecycle
Provide content knowledge on Incident, Problem, and Change management processes to appropriate IT teams
Production Services Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Production Services Analyst
List any licenses or certifications required by the position: ITIL, APICS, V3
Education for Production Services Analyst
Typically a job would require a certain level of education.
Employers hiring for the production services analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Information Technology, Business, Technical, Financial Services, Business/Administration, Education, Guidance, Information Systems, Technology
Skills for Production Services Analyst
Desired skills for production services analyst include:
Consumer credit policies
Experian products and systems
IBM Mainframe
Procedures and regulations highly
TSO/ISPF
Databases
LAN/WAN
MS SQL database software
MS Windows and Linux environment
Microsoft Office products
Desired experience for production services analyst includes:
Ability to work independently and know when to communicate with colleagues to provide updates, follow up, obtain assistance
Proficient PC operating skills in a Windows environment, including Microsoft Excel, Word, and PowerPoint
Post Production knowledge preferred
Must be able to handle multiple tasks under time constraints in a fast paced environment exhibiting strong follow-up skills
Must be able to provide high quality analysis and timely completion of deliverable with minimal oversight
Must be able to communicate effectively and tactfully with all levels of staff and management
Production Services Analyst Examples
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Production Services Analyst Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of production services analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for production services analyst
- Drive coordination of activities for small-to-medium changes in area of responsibility
- Coordinate and support upgrades – support packs, enhancement packs, system-wide, database, etc
- The team is responsible for support of all applications used in the FX trading and eCommerce areas
- Proactive approach to managing the production plant, including managing monitoring and knowledge base
- Assisting as point of contact between IT and business management for organising events such as upgrades and scheduled downtime
- Miscellaneous support of existing and new systems to complement the helpdesk service already in place
- Ensure organizational coordination and alignment of supplier sourcing strategies (with Manufacturing Operations, Finance, Treasury, Legal)
- Understand market aspects of assigned categories on a regional basis
- Maintain a working knowledge of applicable federal, state and local laws and regulations any internal policies
- Enterprise Job Description Conducts analytical tasks to identify hardware/software/network performance issues, and works with suppliers and other business partners to determine and complete remediation tasks Position summary and key responsibility Responsible for the execution of ATM installations, removals and projects to fulfill planning and sales initiatives throughout the bank
Qualifications for production services analyst
- Degree in Computer Science or related Certifications preferred
- Advanced ability to organize and multi-task in a fast-paced environment
- Bachelor's Degree in a relevant field or an equivalent combination of education and work experience, including 10 years of progressive Business Analysis work experience
- Demonstrated superior verbal and written communication skills for the purpose of explaining technical information to and leading discussions with clients, vendors, senior management and staff
- Demonstrated strategic analysis capabilities, identifying business problems to be solved and opportunities to pursue to meet business needs and achieve strategic goals
- Demonstrated proficiency in identifying and analyzing interfaces to describe the scope of the work required to integrate the new solution into the business and technical environments
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Production Services Analyst Job Description
Job Description Example
Our company is looking for a production services analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for production services analyst
- Risk remediation – preparing for and responding to audit points, originating and coordinating responses to address open audit points, reporting on timely closure
- Coordinate minor FIC production services projects and initiatives such as Office upgrades, hardware upgrade coordination
- Ensure seamless and continual 24x5 global support for the launch of the DBV-X application
- Partner with application development and infrastructure to execute Markets technology’s future state vision
- Be a trusted partner to the DBV-X business in supporting the application
- Focus on maturing the support functions and improving resilience of internal and external applications used by EMEA
- Identify and implement minimum standards for critical support functions
- Gathers and analyzes metrics around performance and cost
- Provide application support to wide range of investment management business applications
- Branching code
Qualifications for production services analyst
- Demonstrate a knowledge of all software packages required to manage production, manipulate print files and colour management
- Investigate any breeches of quality control by the shift and ensuring any mistakes are understood and corrected in line with user specification
- Ensure all aspects of housekeeping are maintained in the print room and the all areas are keep clean and tidy and comply with recommended Health and Safety policies
- Be aware of and maintain safe working practices related to H&S and COSSH regulations 1988
- To advise users and staff on the appropriate methods of production and provide technical support and advice where necessary and be able to supporting business and client projects
- Manage the day to day workload to ensure the volumes are processed within the agreed service levels
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Production Services Analyst Job Description
Job Description Example
Our company is hiring for a production services analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for production services analyst
- Review post-production issues, analyze, and suggest solutions
- Partner with service management team to ensure problem tickets have complete root cause analysis and preventative actions defined
- Partner with PMO and RM (Release Management) to align production readiness
- Support supervisor and/or manager on multiple and possibly overlapping projects
- Field occasional escalations from customers and internal sources in need of understandable yet highly technical explanations
- Field occasional escalations from upset customers
- Identification of defects through user acceptance testing in both the production and QA environments
- Root cause analysis of production environment issues
- Summary report generation for impact analysis
- Be responsible for support of all applications used in the FX trading and eCommerce areas including position management and treasury trading systems, electronic trading platforms application support, rate aggregation, pricing, distribution, low latency position keeping and auto-hedging systems
Qualifications for production services analyst
- Support the Operations Manager with projects and strategic planning
- Attend supplier meetings to discuss service, initiatives, opportunities and reported issues
- Support the management of costs in line with agreed department budgets by monitoring the monthly overtime spend and ensuring operators upload request by required deadlines
- Support the preparation of monthly administration reports and metrics
- Ensure effective two way communication with direct reports and engage team through team meetings
- Ensure that training and development for all staff is appropriate and effective and that active Performance Management records are in place for all staff
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Production Services Analyst Job Description
Job Description Example
Our innovative and growing company is looking for a production services analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for production services analyst
- Assist as point of contact between IT and business management for organising events such as upgrades and scheduled downtime
- Ensure timely and accurate resolution of production issues
- Builds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunities
- Collaborates with JPMC business partners and technology teams to understand application functions and related downstream processing components
- Providing business facing technology support to the C&FS business groups across the Asia Pacific region
- Identify and implement opportunities for automation of processes and monitoring
- Act as Subject Matter Expert(SME) for key applications, responsible for maintaining global best practice and hygeine standards
- Review change activates and upcoming maintenance and coordinate with staff to cover the activities
- Responsible for performing regular system changes and moderately complex system changes in relations to area of responsibility (promotions, inventories)
- Executes moderately complex processes of the operations department in relations to area of responsibility (promotions, inventories, issues)
Qualifications for production services analyst
- Succession planning for key operational roles
- Manage all holiday requests and staff sickness episodes through employee portal (GAT) ensure shifts are covered at all times
- Develop relationships with key contact and day to day clients to understand their business needs
- Checkpoint Firewall , Mcfee Proxy, F5 Load balancer strong hands-on must required
- Good technical knowledge of INET & Data Center Management
- Knowledge in business, accounting, finance, computer science, information systems, engineering or a related discipline
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Production Services Analyst Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of production services analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for production services analyst
- Assists with updates of processes and procedures, First Data system documentation and performs job duties in compliance with internal policies and procedures and external regulatory guidelines
- Performs testing and validation for existing and new processes and systems
- Work with warehouse to minimize aging, obsolete, hold, and re-stock
- The role is for a hands on technical Release and Deployment analysis
- The successful candidate will partner closely with all needed teams and foster positive working relationships with a wide variety of sources within GT&O in order to successfully coordinate aspects related to production support services, deployment and release management
- Take ownership and accountability of managing releases, deployments and ensure time bound delivery to meet all objectives and restoral of significant unplanned incidents
- Build collaborative and sustained relationships with internal peer partners across organizational and geographical boundaries
- Clear communications targeting functional internal teams/audiences
- Able to stand up for a potential 8 to 10 hr
- The Production Services Analyst identifies possible production failure scenarios, creates incident tickets, updates incident tickets regarding status and communicates effectively with development and internal business operations teams
Qualifications for production services analyst
- Strong knowledge of IT project lifecycles and standard banking business processes
- Strong project management experience, including management portfolio of projects
- Experience in IT management control, IT budget and reporting
- Minimum of 9 to 10 years support experience covering INET & Data Center Management, Data Communications
- Bachelor Degree in Computer Science, Information Systems, or M.I.S
- Support Windows and Linux operational environments and troubleshoot network, database and system issues that are often not well documented