Technical Services Analyst Job Description
Technical services analyst
provides end to end solutions for hardware/software within a given platform and/or across multiple platforms creating a seamless environment for systems and business customers.
Technical Services Analyst Duties & Responsibilities
To write an effective technical services analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included technical services analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Partner with Technical Services management and the Finance team to develop and implement best in class metrics and analysis to drive operation performance
Interaction with cross functional team, technology and business partners, leaders within ADP
Work in a team environment, with IT Support, Project and Service Management gathering and defining the support model
Utilize Project Management Methodology, create and maintain project output including, but not limited to, Scope, Schedule, Business Requirements, Associate and Client communication
Participate in creating reports and presentations, and improve processes by identifying inefficiencies and recommending solutions
Participate in discussions and contribute to business solutions as part of a project team
Provide operational support and maintenance of the acceptance test environments
Design, develop and maintain application build, package and deployment scripts
Review and approval of all change records and implementation instructions
Maintains a Forward Schedule of Change for the group
Technical Services Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Services Analyst
List any licenses or certifications required by the position: ITIL, TIA, CNE, MCSE, MCP, CE, CISA, FDA, PMP, CCNA
Education for Technical Services Analyst
Typically a job would require a certain level of education.
Employers hiring for the technical services analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Engineering, Education, Information Technology, Business, Information Systems, Technology, Finance, Business/Administration
Skills for Technical Services Analyst
Desired skills for technical services analyst include:
Their core business and products
Mastercard's products/services within a particular discipline
Desktops
Database utilities on multiple hardware/software platforms using multiple database engines
End-to-end systems development life cycles
Iterative and other modern approaches to software development
Processes and resources to perform analytical and technical tasks on PC systems
Sharable Content Object Reference Model standards
Waterfall
Apple products
Desired experience for technical services analyst includes:
Demonstrate the ability to learn at a rapid pace
Excellent communication (verbal, written and reporting skills), analytical and troubleshooting skills
Demonstrate attention to detail, superb organizational and follow up skills
System and network security support/certification (Net +
Network troubleshooting experience (Network+
Ability to communicate professionally, using a variety of methods - verbal, written, and telephone
Technical Services Analyst Examples
1
Technical Services Analyst Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of technical services analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical services analyst
- Assist in the administration and support of major applications
- Collaborates on hardware and software upgrades
- Tests hardware and software to evaluate ease of use, and relevance to end-user needs
- Support and maintain end user desktop hardware and software
- Assist with imaging hardware and employee moves
- Significant Knowledge in Product & Pricing with SAP Banking Services
- Hands on SAP Core Banking experience in Loans or Deposits Management modules for Core Banking would be highly regarded, although Core Banking experience outside of SAP will be considered
- Seek to provide candid and timely feedback to improve performance
- Ensure that requirements to internal and external customers are met in a timely and cost-effective manner
- Apply decision-making authority and autonomy needed to deliver accountabilities of job/role
Qualifications for technical services analyst
- Solid technical understanding of infrastructure components Unix, Windows, Sybase, Network technologies
- Essential) 3 + years as Project or Business Analyst, or Service Delivery Manager in a managed hosting environment
- An Associate’s degree from a technical college
- Have experience performing system troubleshooting
- Airline operations experience preferred
- Expert level of business knowledge and experience in defined areas
2
Technical Services Analyst Job Description
Job Description Example
Our company is searching for experienced candidates for the position of technical services analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical services analyst
- Business / technology strategy alignment (asset technology strategy implementation and maintenance)
- Management and optimisation of system lifecycle functions (plan, design, develop, transition, operate, retire)
- Compliance, quality assurance and risk management (operational readiness reviews, capacity management and reporting)
- Maintain relevant corporate repositories and knowledge stores (Sharepoint, CMDB, SMR, JIRA, RiskSmart)
- Consulting with a senior technician on the various products to be repaired
- Performing the repair actions as directed by the senior technician or documented repair procedure, then performing standard component diagnostics on the remaining components to ensure product integrity
- Locating replacement or equivalent parts through the use of bill of materials, schematics (where available) and internet searches
- Performing a final functional test of the device using a wide variety of test fixtures and test procedures to validate the repair and full functionality of the device
- Creation of service reports that detail the scope of the damage on the device, repairs made including a listing of the components that were replaced and a description of functional testing results
- Advanced activities include the development of limited test procedures, the creation of test fixtures for unique devices using breadboards, various standard electronic components such as voltage regulators, potentiometers, and/or simple integrated circuit devices
Qualifications for technical services analyst
- Or a 2‐year degree in Electronics Technology (ASEET)
- 1‐3 years of work experience in a related field or 5+ years of related work experience
- Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job and builds a deeper understanding of processes, procedures, customers and organization
- Minimum of (1+) years of experience with IIS, Windows Server OS, Windows 7, Citrix/TS, VM
- Programming experience with Perl, JavaScript, Java, or recent college graduate with co-op experience
- Knowledge and experience with interfaces, including XML, HL7, JSON
3
Technical Services Analyst Job Description
Job Description Example
Our company is hiring for a technical services analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical services analyst
- Manage parts of the release cycle process
- Analyze and define proper system behavior, from bother internal and external service providers, according to business requirement needs
- Daily reconciliations of cash, stock, settlement, suspense and clearing accounts
- Review of reconciliations prepared by outsource provider and investigation of reconciliation breaks
- Follow through to ensure all breaks are identified and resolved in acceptable timeframe (including liaising with staff at all levels to aid resolution)
- Ensuring compliance with regulatory principles such as client monies
- Escalating critical reconciliation issues to Manager
- Seek to improve the efficiency & integrity of the reconciliations functions through innovative solutions
- Support team to appropriately document all processes and procedures on KIT
- Manages of 3rd party certifications, such as gluten free, non-GMO project, organic, Rainforest Alliance, Kosher and Halal
Qualifications for technical services analyst
- Must be able to work independently part of team
- Minimum of (1+) years of SQL database experience
- Minimum of (1+) years SQL database experience
- Develop User requirements documents, prepare test plans, and perform User Acceptance Testing for enhancements that affect Client Services processing
- Suggest functionality, tools, and procedures to improve Client Services systems functionality and productivity
- Oversee project development and implementation
4
Technical Services Analyst Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of technical services analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical services analyst
- Participates in production/facility audits related to certifications and interacts with certifying agencies
- Consults and works with cross functional teams to implement certification programs and standards in production
- Maintains data with certifiers and provides appropriate data to certification agencies
- Manages the appropriate sections of the workflow tools including First Time Order (FTO), New Product Creation (NPC), Cancel/Supersede (C/S) and Raw Material Notification (RMN)
- Maintains customer specifications and customer documents
- Participates in continuous improvement projects for Technical Services and other cross functional projects, as required and assists with the development of departmental procedures
- Routinely interacts cross-divisionally and occasionally interacts globally
- Routinely interacts directly with customers, vendors, and external certifying agencies
- Reports to National On-site Services Supervisors
- Daily maintenance of the IT fixed asset register (CMDB)
Qualifications for technical services analyst
- Document new processes and technical enhancements, integrating them into existing requirements
- Provide training and procedures to Client Services Associates on new enhancements
- Produce periodic statistical reports as requested by Senior Management
- 1 to 3 years high volume, problem resolution, client services experience
- U.S. payroll knowledge is a plus
- Strong technical skills with good understanding of and ability to support Microsoft Office Suite, operating systems, Client server and TCP/IP
5
Technical Services Analyst Job Description
Job Description Example
Our company is searching for experienced candidates for the position of technical services analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical services analyst
- Travel to other UK offices to provide holiday/sickness cover
- Emphasis on taking initiative whilst following procedures and working with systems and processes
- Responsible for providing an extremely high level customer focused On-site support service to all members of the firm
- You will be providing commercial and administrative support to a small business development and marketing team in the UK and Norway
- Take charge of the collection and analysis of market data, preparation of presentations, and administrative coordination of tender bids / quotations
- Utilise your customer service skills, by having direct communication with customers in relation to existing and potential business
- Driving the demand planning coordination for the North Sea business
- Prioritizes and schedules problems
- Oversee the staff and be the liaison between the Lab Staff and IT Staff
- To keep the IT staff on track of their projects and help desk request
Qualifications for technical services analyst
- Excellent Soldering skills of electronic components on various types of circuit boards and electronic assemblies including double or multi‐layer electronic circuit boards
- Electronic Component diagnostics of standard devices such as resistors, capacitors, diodes, simple integrated circuits devices such as voltage regulators and optical isolators
- Highly skilled in the use of a Digital Multimeter, Oscilloscope, Frequency Generator and a Huntron tracker to perform diagnostics
- Able to perform electronic circuit tracking to detect circuit board failures
- Experience and knowledge of analog circuits using OpAmps, TTL and CMOS devices are also desirable
- Proficient in Microsoft Office and general computer use