Technical Services Representative Job Description
Technical services representative
provides software and hardware support for proprietary systems on Windows 95, MSDOS, Windows 2000, Windows XP.
Technical Services Representative Duties & Responsibilities
To write an effective technical services representative job description, begin by listing detailed duties, responsibilities and expectations. We have included technical services representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Field incoming calls from prospective and existing customers as needed
Organize and control all job folders and customer master files
Become familiar with servicing all types and levels of equipment, including wide format lamination, automated and semi-automated equipment to the satisfaction of the customer
Involvement in special projects when delegated from the management team
Apply products
Write reports, reviews and summaries, quarantines, recalls, CAIR, MPI, LEED
Provide accurate technical information on all PPGAC product lines
Support PMC
Investigate complaints using various laboratory equipment and test methods
Support R&D, Marketing, Sales, and Customer Services on product issues, launches, recommendations, cross-overs and application techniques in order to give the right answer
Technical Services Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Services Representative
List any licenses or certifications required by the position: HAZWOPER, OSHA, ITIL, TIA, FAA, III, NACE, CCA, AB
Education for Technical Services Representative
Typically a job would require a certain level of education.
Employers hiring for the technical services representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Technology, Engineering, Communication, Computer, Business, Keyboard, Computer Engineering, Information Technology, Computer Technology
Skills for Technical Services Representative
Desired skills for technical services representative include:
PC hardware
Software and network components in order to trouble-shoot and resolve technical issues
Global Supply Chain Manufacturing
New Product Commercialization process
Company products
Strategic improvement plans
Windows 2000
ACI and ASTM standards and THD and COG specifications
ARM
Admixtures
Desired experience for technical services representative includes:
Provide product training for Technical Advice Center personnel, Sales Representatives, and customers
Experience with using Microsoft Office Suite, SAP knowledge is a plus
Results-oriented, Quality commitment, Teamwork, Customer Focus, Innovation
Travel monthly
Performs problem verification by isolating and replicating steps to reproduce the problem
Provides clear, concise, accurate and frequent communications with Account Management department regarding their technical support issues
Technical Services Representative Examples
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Technical Services Representative Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of technical services representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical services representative
- Gathers technical specifications
- Gathers, analyzes and organizes data from CRM and other sources
- Establish and develop relationships with your customers (veterinarians, producers, and industry opinion leaders)
- Coordinate the resolution of customer or manufacturing issues with customer’s production of Teslin substrate-based products
- Attend and participate in coatings events, conferences, trade associations and shows
- Assists customers in using AK Steel products
- Makes service calls on assigned customers to investigate and resolve claims or quality problems
- Coordinates AK Steel actions to respond to steel related issues with root cause analysis
- Communicates detailed customer requirements to AK Steel
- Assists Quality Control in developing or revising mill routings to meet specific customer requirements
Qualifications for technical services representative
- Field service experience providing technical support and maintaining equipment at customer's sites
- Minimum of 4 years experience with pressure-sensitive retroreflective materials
- Familiarity with color digital printing and associated RIPs
- Experience with Inkjet printers and technology
- Good interpersonal, customer service and relationship including timely feedback and follow-up
- Willingness to travel to customer locations on short notice
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Technical Services Representative Job Description
Job Description Example
Our company is hiring for a technical services representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical services representative
- Assists AK Sales in promoting and testing of new or improved products
- Works with customers on quality improvement or cost reduction projects
- Coordinates sample and trial activities at assigned customer plants
- Report main quality trends due to a specific part, customer facility
- You will provide world-class technical support in a call centre environment to our customers
- You will interpret customer requirements and communicate solutions, while ensuring excellent customer service by communication with the internal team, and/or ensure an appropriate transfer to the responsible department when required
- You will provide world-class technical support in a call centre environment to our customers over the phone and by e-mail.
- Training of applicators to properly and efficiently install Sarnafil roofing and waterproofing systems in an effort to ensure quality and contractor profitability
- Overseeing the application process by attending job starts and performing in-progress project visits to monitor and enforce proper installation
- Supporting Sales, Marketing, and Technical departments with miscellaneous items as needed including, but not limited to, trade shows, provide, models, field tests, roof tours
Qualifications for technical services representative
- Knowledge of steel use technology (forming, welding, painting, corrosion) is extremely valuable
- Requires excellent communication skills (written, verbal, and presentation) and the ability to relate to all levels of the customers’ and AK Steel’s organization
- An understanding of customers’ steel fabrication processes is required
- Clear understanding of contractual policies and development
- Associates degree in Computer Science or an electronics technology discipline
- A Bachelor’s degree in Engineering, Architecture, Construction Management or a related field is required
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Technical Services Representative Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of technical services representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical services representative
- Develops customized proposals, prepares correspondence, and develops customized invoices
- Drives new opportunities and retains existing business through the use of written correspondence, collateral materials, email, and phone calls
- Answers digital technology related questions from patients
- Calls patients with upcoming online appointments to ensure they are prepared and confident in the use of technology in advance and practices the online visit with the patient
- Answers calls from patients needing assistance with digital health technology
- Educates patients about the health benefits of different digital technologies
- Assists patients in selecting apps and digital “connected” monitoring devices for purchase
- Epic experience preferable (but not required)
- Handles retail operations
- Perform basic preventive maintenance on copiers, printers and fax equipment at various locations
Qualifications for technical services representative
- Minimum two years of related experience within the commercial construction industry is preferred
- MS Office suite, CAD and Inventor strongly preferred
- Candidates must be highly organized and have the ability to work within deadlines, in addition to strong attention to detail
- Candidates must also have the ability to list up to 50 lbs
- Knowledge of common veterinary medical conditions of major animal species, current medical procedures and treatments, and internal and external parasites and their life cycles
- We have the largest team of Audio Visual Professionals in Canada
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Technical Services Representative Job Description
Job Description Example
Our company is hiring for a technical services representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical services representative
- Installation, move and removal of copiers, printers and fax equipment
- Perform other tasks as assigned and participate in cross-training
- Train and advise North American customer base and company personnel regarding proper receiving, ripening, warehousing, shipping, retailing, and merchandising practices for all products
- Conduct training and informational seminars for internal company divisions and Del Monte Fresh Produce customers
- Conduct field level evaluations of QA, R&D, Production, and Packaging trials
- Implement Technical Service training programs at the customer level
- Assist with QA functions as needed at North American Ports or Distribution Centers
- Participate in sales and technical staff meetings with customers and colleagues
- Work with District, Account & Area Managers in preparing chemical application value proposition for bids
- Establish relationships with Account Managers, Sales Reps, Management and other support staff
Qualifications for technical services representative
- Requires a basic knowledge of steel mill operations, and steel-related defects
- We recognize employee contributions through many recognition programs
- We provide the most comprehensive hands on technical training programs
- We promote individual career planning development opportunities
- We offer a pleasant working environment and an interesting benefits program
- Technical knowledge of Audio, Video, Projection, Computer, Lighting and Rigging equipment
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Technical Services Representative Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of technical services representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical services representative
- Subject matter expert (SME) on VAC Therapy devices
- Trouble shoot products, provide technical expertise, quality customer service and assistance to both internal and external customers
- Understands and can perform Quality Control diagnostics on KCI products
- Handles incoming calls for service and product information
- Appropriately refers requests for service or information outside department’s responsibility
- Perform follow up calls as required to internal and external customers in a professional manner
- Escalates special customer service center request or problem issues to management
- Perform analysis to identify problems, determine root cause and recommend appropriate corrective actions and ensure customer satisfaction
- Performs dispatching function to include service driver routes and work orders & workloads as necessary
- Participates in any and all reasonable work activities as assigned and deemed appropriate by management
Qualifications for technical services representative
- Portrays a polished professional image to meet company dress code requirements
- Must be able to accommodate a flexible work schedule to include nights and weekends
- Heavy lifting will be required
- Stamping and Blanking knowledge/background preferred
- Strong verbal and written communication skills with the ability to communicate appropriately to peers, operators and senior managers
- Bachelor’s degree and MBA a plus