Technical Solutions Representative Job Description
Technical solutions representative
provides input into best practices with automation, systems management, processes, standards, application performance, capability, tuning, storage and network.
Technical Solutions Representative Duties & Responsibilities
To write an effective technical solutions representative job description, begin by listing detailed duties, responsibilities and expectations. We have included technical solutions representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide detailed case logging, showing good writing skills
Developing and maintaining relationships with client technology contacts across the
Printer Hardware and Troubleshooting knowledge Mandatory
Acts as an escalation point for customer issues/challenges
Successfully resolve moderate technical issues ( related to Printer hardware and software) from incoming customer contacts and proactive notification systems
Remotely assist customer to use new installed software
Uplift customer loyalty to HP brand, enhance customer experiences
Improve technical support efficiency, achieve business successes
Answer incoming inquiries
Provide prompt, accurate and professional responses to customer inquiries
Technical Solutions Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Technical Solutions Representative
Typically a job would require a certain level of education.
Employers hiring for the technical solutions representative job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Technical, Chemical Engineering, Chemistry, Electronics, Military, Life Sciences, Life Science, Education, Computer Science, English
Skills for Technical Solutions Representative
Desired skills for technical solutions representative include:
Call routing and case management processes case logging systems and obligation systems
Problem solving skills
Computing
Storage and peripheral devices
Telephone skills
Call center best practices and customer service quality practices
Customer service and quality technical support
MS Office® tools
Current PC operating systems
Citrix
Desired experience for technical solutions representative includes:
Maintain high levels of expertise in web and networking technologies
Accurately document detailed account activity
Working remotely via telephone, email, e-chat, to respond to first level technical issues
An Associate's degree in Electronics is required
Develop and implement proposals against RFQ or customer defined needs
Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems
Technical Solutions Representative Examples
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Technical Solutions Representative Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of technical solutions representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical solutions representative
- Develop local product sales strategies with commercial peers
- Becomes an empowered, trusted member of customer's team, offers value added services (string design, running services, inspection, drag and torque)
- Assists a team and leads the customer investigation and claims management process
- 70% inside enablement & demand generation
- Inside-led marketing blitz day
- Technical Sales Representative training
- Inside Sales out-bound callout enablement
- 30% sales operations/SFDC hygiene
- Deal reg creation, expiry, renewals
- CR, quote turnaround
Qualifications for technical solutions representative
- Answer phone inquiries related to Google Fiber, and educate potential customers on Google Fiber’s value proposition and service benefits to achieve aggressive sales targets manage outbound leads and customer follow up calls
- 3+ years of direct to consumer sales or marketing experience
- Proficient with Google products
- Two years’ experience testing electronics at the component level or two years’ experience repairing and maintaining medical or x-ray equipment or a degree in electronics
- Submit proposed solutions to basic issues in knowledge base and for internal/external documentation
- Engineering undergraduate degree
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Technical Solutions Representative Job Description
Job Description Example
Our growing company is looking to fill the role of technical solutions representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical solutions representative
- Develop new accounts from competitive and new mining start-ups with a focus on establishing a sustainable relationship with customers
- Complete and execute plans for new sales opportunities in coordination with the Global MEP sales team
- Manage reagent supply to specific operations, , planning and executing work programs designed to evaluate and optimize aspects of the solvent extraction plant performance
- Drive commercialization of New Product Introduction to industry
- Accountable for business planning, including trial and commercial proposals, sales forecasting, account planning, pricing recommendations
- Actively collect market intelligence and support the sales and marketing team in establishing the strategy in anticipation of market changes and/or evolutions
- Establish and maintain excellent working relationships with the technical services support team
- Ensure compliance to internal reporting requirement including bus not limited to, call report/service report/ call out report/monthly highlight/trial proposal/trial report
- 3-5 years experience working in related operations and or with related products (mineral processing, metal extraction products, industrial minerals and alumina process chemicals)
- An understanding of the unit operations upstream and downstream from the solvent extraction process is preferred
Qualifications for technical solutions representative
- 5+years of presales and technical experience
- Must have both the necessary technical knowledge and the real-world experience in designing and selling backup solutions
- Technical experience in data center and applications like Oracle, Exchange etc would be a good add on
- Technical experience working with virtualization software packages such as VMware VSpshere, Microsoft HyperV and Redhat KVM would be a good add on
- Six years or more of demonstrated technical proficiency within the imaging industry is preferred
- Nutanix product knowledge preferred but not essential
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Technical Solutions Representative Job Description
Job Description Example
Our company is searching for experienced candidates for the position of technical solutions representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical solutions representative
- Expert competency in MS Excel, Word, Powerpoint and/or Google chrome programs
- The candidate’s primary objective is to provide best in class technical service and customer support in the use of our products and to ensure the Sales Account Manager is supported, informed and assisted to achieve the commercial objectives of the Mineral Processing business
- Defend current business and lead/support trial activities including NPI (New Product Introduction) and non-NPI
- Ensure and maintain multi-level contact at customer sites, in a planned and disciplined manner so as to facilitate the timely execution of project plans through sound commercial relationships
- Take the lead on collecting customer data, conduct analysis and provide recommendation to the Sales Account Manager to advance projects and/or exploit new opportunities
- Support customers and sales representatives in resolving non-routine technical issues and troubleshooting
- Ensure compliance to internal reporting requirement including but not limited to call report / service report / call out report / monthly highlight / trial proposal / trial report .
- Defend current business and lead/support trial activities including new product introductions
- The candidate’s primary objective is to provide technical support to grow and develop the MEP sales results in Mexico
- Actively participate in the construction and implementation of the sales account strategy
Qualifications for technical solutions representative
- Have at least 5 years experience in the mineral processing industry
- Expert competency in MS Excel, Word and Powerpoint and/or Google Chrome similar programs
- Be a problem solver by nature, act as first point of contact for the customer for questions on product or requests for support
- Creative and analytical thinking are necessary in order to resolve problems that occur in the day to day activities
- Answer phone inquiries related to Fiber Internet, and educate potential customers on our value proposition and service benefits to achieve aggressive sales targets manage outbound leads and customer follow up calls
- Must possess a Bachelor degree in Chemical Engineering, metallurgy or chemistry
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Technical Solutions Representative Job Description
Job Description Example
Our company is growing rapidly and is looking for a technical solutions representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical solutions representative
- Complete and execute plans for the explotation of sales opportunities in coordination with the regional and global MEP sales team
- Drive New Product Introduction commercialization
- Accountable for business planning including trial and commercial proposals, and technical reports
- Actively collect market intelligence and support the sales and marketing team in establishing the sales strategy in anticipation of market changes and/or evolutions
- Establish and maintain excellent work relationships with the technical services support team
- The candidate’s primary objective is to provide technical support to grow and develop the Mineral Processing sales results in Mexico
- Complete and execute plans for the explotation of sales opportunities in coordination with the regional and global Mineral Processing sales team
- Build and maintain a high-level of client happiness
- Work from a standard protocol and utilizing documented processes to respond to customer issues
- Increase revenue through direct sales activities
Qualifications for technical solutions representative
- 5+ years Lab/Process experience
- Communicate written and orally in English is a must and French is preferred
- Proactively provides mentoring/coaching/guidance
- Possess a Bachelor degree in Chemical Engineering or chemistry
- At least 5 years Lab/Process experience
- At least 2 years‘ experience in a related field, preferably Alumina Processing and/or Experience in the technical service function in a related field
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Technical Solutions Representative Job Description
Job Description Example
Our innovative and growing company is hiring for a technical solutions representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical solutions representative
- Maintain regular communication with customers, Product and Service Delivery Managers, Regional Managers and Headquarters for all applicable M-I SWACO product lines
- Manage integrated regional business unit relationships ensuring effective use of resources and capabilities aligned to local operations protocol and standards
- Participate in the development of regional pricing strategies
- Lead or assist in the resolution of customer problems and/or disputes
- May be responsible of working with flexible Schedules
- Successfully resolve difficult technical issues (related to hardware and software) from incoming customer contacts
- Respond to service, product, technical, and customer-related questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
- Daily case follow up for unresolved customer issues
- Provide customer support through different platforms such as phone, chat or electronic cases
- Responsible for accomplishing productivity targets and maintain an accurate schedule adherence during staffed time
Qualifications for technical solutions representative
- Strong leadership skills with excellent written and verbal communication skills
- Hands on, experience in laboratory work and familiar with laboratory procedure
- Be familiar with statistical analysis, software packages such as Excel, Word, PowerPoint and any design of experiment and analysis software (e.g.JMP)
- Willing to travel or be on customer site at least 60% of their time
- Have 5-10 years of Lab/Process experience
- Will possess hands on lab skills to conduct lab trials are highest priority