Technical Representative Job Description

Technical Representative Job Description

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Technical representative provides technical editing and writing, including extensive word processing; conformance to established customer documentation guidelines, procedures, and templates.

Technical Representative Duties & Responsibilities

To write an effective technical representative job description, begin by listing detailed duties, responsibilities and expectations. We have included technical representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Identify and present products to customers that will help them succeed with their hosting and business goals
Provide additional services to customers by way of offering consumable orders and identify opportunities to upgrade to alternative products.    
Develop, retain, and communicate expert knowledge of company products and their operation
Assume a leadership role in the introduction and field testing of new product technology
Develop strong understanding of the business and can relate problems to business impacts
Administer company policy for Warranty and Goodwill settlements and work with Service Departments, Warranty Teams, Customers and Technical Coordinators to ensure dealers have technical capability and service processes to identify and repair product deficiencies in all aspects of the service departments
Analyze Log file data and customer complaints, interpret technicians previous trouble shooting results to provide rapid and accurate technical and diagnostic support, detailed written updates using electronic data base
Provide Software Support on engine applications that require special approvals, additional research or regulated by government agencies
Administer company policy warranty settlements and work with service specialists to ensure dealers have technical capability to identify and repair product deficiencies
Work with Service Specialists to ensure dealers meet targets

Technical Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Technical Representative

List any licenses or certifications required by the position: CCNP, MCSA, FAA, CTIA, TLS, SSL, MTA, HAZWOPER, OSHA, EASA

Education for Technical Representative

Typically a job would require a certain level of education.

Employers hiring for the technical representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Engineering, Technical, Chemistry, Industrial, Biology, Business, Life Sciences, Associates, Education, Technology

Skills for Technical Representative

Desired skills for technical representative include:

Products
Word
Excel
Subcontract policies and procedures
Dealer and customer expectations and needs
Industry
Technology
Dental terminology and procedures
Microsoft Office
Outlook

Desired experience for technical representative includes:

You will learn to administer company policy warranty and goodwill settlements and work with service specialists to ensure dealers have technical capability to identify and repair product deficiencies
You will provide technical guidance and assist with dealer presentations designed to inform customers of service advantages
Provide technical direction, guidance and support to field service engineers, Dealers, and customers for the erection, commissioning, and mechanical service of assigned product line(s)
Coordinate and oversee mechanical change outs, modifications, retrofits, major outages, as needed
Travel to the field to improve communications with customers and dealer product support personnel, gather information, resolve unique and/or troublesome problems, accommodate short-term manpower shortages, provide training for customers and field personnel
Provide technical direction, guidance and support to field service engineers, Dealers, and customers for the erection, commissioning, and electrical service of assigned product line(s)

Technical Representative Examples

1

Technical Representative Job Description

Job Description Example
Our company is looking for a technical representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical representative
  • Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes
  • Troubleshoot issues identified in the field or internally relating to products and/or processes
  • Develop relationships with top retailers to review their tech needs and the general business environment (trends, promotions, competitor info)
  • Create and review publications for global release for product improvements, service instructions and procedures
  • Control quality through the completion of assembly documentation (motor alignment, weld testing, electrical insulation testing, motor performance benchmarks, ) and machine commissioning
  • Provides technical direction and assistance to customers on the use of the product lines
  • Serves as operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality, efficiency and line design
  • Resolve daily mobile application issues with customers, which can include user log-in problems, deactivations, new user set-up application download problems
  • Ensure swap outs are relevant and necessary and levels are reduced by ensuring all possible technical aspects are covered within 1st call
  • When technical calls results in a swap out ensure terminal replacement is achieved in the most cost effective manner (either courier or use of Field Service Representatives - FSR)
Qualifications for technical representative
  • Able to handle and retain regular updates and changes to policies, procedures
  • Must be willing to travel extensively (at least one full week each month) relocate based upon business needs
  • Strong knowledge of PC systems and MAC systems (desktop and laptop), wireless devices and printer hardware
  • Basic knowledge of wireless hardware, networks and respective components
  • Some exposure to general marketing, technical writing or business marketing
  • Team Player - able to integrate into existing environment
2

Technical Representative Job Description

Job Description Example
Our growing company is looking to fill the role of technical representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical representative
  • Represents SWS Customer Care on multiple cross-functional product support teams for assigned products
  • Analyzes warranty and parts usage reports, customer and dealer/distributor contact reports, failed parts and manufacturing information to identify product reliability and safety concerns for assigned products
  • Assists with updating and development of SWS Customer Care policies and procedures to sustain Toro’s superior level of aftermarket support, in response to new product acquisitions or technology, legal requirements, channel support considerations, marketing programs, or revisions to existing service model
  • Trains staff members on technical details of new products and product improvements
  • Work with the customer to drive general paint line Mechanical Engineer duties – including system preventative maintenance schedules, safety improvements, continuous process improvements, system cost savings analysis and implementation, emergency response
  • Responds to questions and concerns from the customer regarding product line(s) and general operations
  • Take an active role in attaining and maintaining new and existing key accounts
  • Utilize salesforce.com to communicate regarding progress on new projects and customers
  • Achievessales and profit goals by developing existing customers, opening new business accounts, and customer retention
  • Qualifies leads and follows-up on new opportunities
Qualifications for technical representative
  • Ability to interpret locomotive schematics / blue prints, wiring diagrams schematics that pertain to the actual components on the locomotive
  • Creative ability and good business and decision making skills
  • Can pass a criminal background (no felonies)
  • Familiarity with Linux-based systems
  • Enough knowledge about FTP and email to troubleshoot common issues
  • 40 wpm or faster typing speed
3

Technical Representative Job Description

Job Description Example
Our company is searching for experienced candidates for the position of technical representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical representative
  • Answer in-bound calls from Dealer Technicians and answer questions over the phone
  • Gather and prepare documentation regarding product failure
  • Troubleshoot with the Dealer Technician to resolve issues with the product in the field
  • Individual will also service other customers in surrounding states and support the sales and service team when necessary
  • Manage, track and distribute significant projects to increase sales opportunities for our customer base throughout a multi-month or multi-year sales cycle
  • Build relationships with current Preferred Contractor base
  • Own the success of our customers
  • Respond to written and phone requests for service, warranty or parts assistance from our distributors, dealers or end-users
  • Assist distributors and dealers in the administration of our warranty and customer related policies and procedures
  • Participate in development of technical data sheets and other training related materials
Qualifications for technical representative
  • Flexibility to work any shift as we are open 24/7
  • High School diploma or equivalent minimally
  • Experience selling and servicing internet web applications or services to small businesses and consumers
  • Knowledge of internet, social media and/or small business is highly preferred
  • Strong desire to learn Internet and website technologies and communicate with business customers
  • Ability to diagnose and solve problems with varying complexity, using multiple tools and systems
4

Technical Representative Job Description

Job Description Example
Our company is growing rapidly and is hiring for a technical representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical representative
  • Assist the Warranty Administrator as necessary with warranty claims
  • Travel as required to resolve field issues, develop distributor and dealer service capabilities, including, but not limited to, conducting service training seminars
  • Attendance at trade shows may be required to provide assistance (customer interface, demonstrate product, ) as required
  • Primarily responsible for handling telephone calls in which customer assistance is required to diagnose and repair operational problems and make decisions on warranty related issues of Lincoln product
  • Aid in the troubleshooting of machine problems over the phone and on location
  • Provide customer with information pertaining to our entire product offering
  • Work closely with Machine R&D, Quality Assurance, Supply Management and Manufacturing personnel to identify, correct and prevent warranty problems
  • Solve customer issues in a quick, complete and satisfactory manner
  • Contribute to and review the troubleshooting and training materials and instruction given to Lincoln field service personnel and customers
  • May conduct repair training classes for service facilities, distributors and customers
Qualifications for technical representative
  • Strong ability to build rapport and a proven sales technique
  • Training is approximately 5 weeks - includes classroom and on the job
  • College degree in Computer Science, Management Information System (MIS) or a related discipline
  • Expert level knowledge of Windows 7 and Office 2007 Google-related applications (Google Mail, Google Docs, Google Drive)
  • Ability to attend un-interrupted full-time training for 8 - 10 weeks
  • Must possess a working knowledge of PCs, related hardware and peripherals
5

Technical Representative Job Description

Job Description Example
Our innovative and growing company is looking for a technical representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical representative
  • Troubleshoot, diagnose, and resolve calls that are focused on product functionality, connectivity, and product failure for CCC software products
  • Other functions as assigned by the Customer Service Department management
  • Work schedule may include variable work hours
  • Qualified applicants will be required to pass an electrical theory test
  • Support the SWS Customer Care group with general case management, technical calls and service issues as required
  • Ensure that questions and concerns are completely resolved in a timely and courteous manner at the earliest possible level of intervention
  • Requires prompt responses and dedicated follow through to external and internal customers with a focus on urgency and customer satisfaction
  • Respond to incoming dealer and customer letters, faxes, emails and internet contacts and compose appropriate written or verbal responses
  • Interacts with vendors, dealers and end-user customers on as-needed basis
  • Responsible for thoroughly documenting and communicating all product issues within the Customer Care case management system (Salesforce) per standard operating procedures in a timely and efficient manner
Qualifications for technical representative
  • Latex Binders Flooring-Related Business Development
  • Completion and passing of Tier II TSR exam
  • Education - B.Sc
  • Experience - Minimum 7 years’ experience and fully conversant with upstream / midstream chemicals
  • Knowledge – Technical knowledge of chemical applications in oil & gas production
  • Sales & Leadership Skills - Candidates that have led technical, laboratory and sales teams, with Major Operators (Production Chemical business) in the US land is desired

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