Representative, Technical Service Job Description

Representative, Technical Service Job Description

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Representative, technical service provides product & application technical information/recommendation about Eastman Coatings and Inks additive products to paint formulators across EMN’s key markets.

Representative, Technical Service Duties & Responsibilities

To write an effective representative, technical service job description, begin by listing detailed duties, responsibilities and expectations. We have included representative, technical service job description templates that you can modify and use.

Sample responsibilities for this position include:

Follow-up with subscribers to ensure resolution of concern or request
Coordinate and oversee electrical change outs, modifications, retrofits, major outages, as needed
Administer company policy warranty settlements and work with service specialists to ensure dealers have technical capability to identify and repair product deficiencies, work with dealers in managing Product Improvement Programs cost effectively and within designated time frames, provide technical guidance and assist with dealer presentations designed to inform customers of service advantages
Work with Service Specialists to ensure dealers meet targets for Customer Satisfaction Program
Approach every internal and external customer interaction professionally, efficiently and with good communication skills
Understand and appropriately use the company’s systems
Represent Technical Support and the voice of the customer in cross functional meetings/initiatives as it relates to product and/or process
Build collaborative relationships with other departments to ensure compliance with the company’s procedures and protocol and identify gaps and/or opportunities for improvement
Participate in and/or lead department project teams as needed
Comply with all corporate, division, and group safety requirements

Representative, Technical Service Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Representative, Technical Service

List any licenses or certifications required by the position: ITIL, FAA, MCP, MCSE, HAZWOPER, OSHA, NACE, A&P, MSHA, AAADM

Education for Representative, Technical Service

Typically a job would require a certain level of education.

Employers hiring for the representative, technical service job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Chemistry, Engineering, Associates, Business, Science, Education, Industrial, Chemical Engineering, Manufacturing

Skills for Representative, Technical Service

Desired skills for representative, technical service include:

Engineering materials used in thermoformed products
Extrusion process
Film extrusion processes
Industry publications
Injection molding process
Laboratory techniques
New coatings technologies relevant to Eastman via scientific literature
Relevant patents
Division Industrial segments
Eastman coatings products is desirable

Desired experience for representative, technical service includes:

Must be a self-starter, have good organization / interpersonal skills and work well both independently and as part of a team
1 year experience in a call center or Service/Technical Support environment
Flexibility to commit to a work schedule that involves late evenings and weekends
Responds to management direction and follows instructions
Two to four year degree in related field preferred or 2-5 years experience in wood coatings or furniture/building products manufacturing
Strong written and verbal skills are necessary for interacting with customers

Representative, Technical Service Examples

1

Representative, Technical Service Job Description

Job Description Example
Our innovative and growing company is hiring for a representative, technical service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for representative, technical service
  • Works as part of the CSG Technical Service Department by communicating all technical information to all relevant departments (Engineering, Quality, Finance)
  • You will administer company policy warranty settlements and work with service specialists to ensure dealers have technical capability to identify and repair product deficiencies
  • You will be challenged to quickly and correctly identify problems that may not be obvious
  • Responsible for participating in and showing leadership in quality improvement activities
  • Provide quality telephone and email support with a high degree of customer service, technical expertise and timeliness
  • Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers
  • To proactively participate and contribute to day to day Customer Service group operations to ensure that the group achieves or exceeds its revenue target
  • To ensure the timely preparation of spare quotations to all customers, representatives & partners
  • To perform accurate order entry and ensure that committed to delivery dates given at the time of order are realistic, can be adhered to and are met
  • Ensure proactive approach to customer
Qualifications for representative, technical service
  • Previous job experience that requires extensive travel between work locations and remote sites and adherence to a company’s travel policy guidelines
  • Past work experience working with high voltage equipment and electrical devices
  • Previous work experience within fast-paced, multi task work environments
  • Past work related experiences must demonstrate the ability to troubleshoot and solve problems within technical expertise
  • Capable of performing as a decision maker making independent decision within policies and procedures and standard guidelines around defined scope of responsibility
  • Communication skills are technically oriented requiring collaboration and focus on problem solving to meet client needs
2

Representative, Technical Service Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of representative, technical service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for representative, technical service
  • Implement and maintain sales orders
  • Maintain order status from order entry to invoice reconciliation
  • Liaise and support other internal departments as required
  • Preparing proposals for customers according to various service packages
  • Sourcing technical documentation and responding to specific technical questions for the customer
  • Dealing with engineering and technical identifying correct parts
  • Co-ordination of delivery of parts to site/jack up vessel with Transport company
  • Support on the implementation of working processes for the Spares team
  • Periodically, take part in return goods processing to maintain awareness of product problems resulting in and from returns
  • Initiate product complaint notices
Qualifications for representative, technical service
  • You are familiar with PU product processing,-applications -formulation technology
  • You have an in depth knowledge of a wide range of PU-related products
  • You combine the abality to work independently with a flexible, open minded attitude and the ablilty to adapt easily to different evironments
  • You have excellent skills in building and maintaining relationships on different levels (up to senior management) within the industry internally
  • You are willing to travel on a regular basis in the EMEA region
  • Excellent verbal and written communication skills in English, with additional fluency in Japanese preferred
3

Representative, Technical Service Job Description

Job Description Example
Our company is hiring for a representative, technical service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for representative, technical service
  • Receive and process customer calls and emails, providing technical assistance, support and follow-up
  • Record daily calls and all appropriate information
  • Assist with calls regarding product discrepancies, document appropriately and follow-up where necessary
  • Notify customers of Quality Systems field notifications
  • Provide proactive technical support to customers requiring special handling from an assigned region(s)
  • Interface frequently with other departments to provide seamless support to customers and the field sales organization
  • Optimize sales performance through a partnership with the Customer Care Representative, the Customer and Field Sales
  • Assist with calls from Field/Internal Sales Representative(s)
  • Provide in-house personnel with information on product requests and other competitive activity
  • Work with Product Managers to keep product information up to date, and to keep Technical Service Department informed of product up-dates
Qualifications for representative, technical service
  • Provide business, technical, product knowledge and address product related questions and technical challenges in support of post sales activities in order to ensure customer satisfaction until resolution is reached
  • Knowledge of JavaScript, HTML, CSS, APIs, SDKs
  • Knowledge of remote access products, VPNs, routers, firewalls, proxies, traceroutes and/or PingPlotter, VoIP and networking configurations
  • Knowledge of general software development processes, ability to communicate effectively with customers, partners and department colleagues
  • Demonstrated ability to build and maintain positive relationships, team objectives and owning the customer experience to the highest satisfaction until resolution
  • The individual will be self-motivated with a strong desire to deliver results in a fast-paced high call-volume environment
4

Representative, Technical Service Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of representative, technical service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for representative, technical service
  • Prepare and present training topics on what is current in microbiology
  • Promote Microbiology Division as Technical Service Representative at tradeshows and attend outside functions associated with these events
  • Review outside Technical Publications for applicability to Microbiology Division
  • Assist Customer Service and Order Entry with orders and phone calls as needed
  • Communicate customer needs or concerns to Sales Rep and District Manager
  • Be proficient and effective in relationship management
  • Write and distribute meaningful service reports to customers
  • Execute required chemistry tests, log and report data, and manage inventory at assigned customer accounts
  • Regularly identifies value added benefits and documents the findings and presents to customer (ROIs, Business Reviews, CTCM)
  • Fosters teamwork and team environment
Qualifications for representative, technical service
  • Ability to judge accurately and communicate when issues should be escalated to senior management and/or Product Specialists
  • Experience with chat support is a plus
  • Basic understanding of IoT and cloud platforms such as
  • Bachelor’s degree of chemistry Engineering, Polymer Science, or related field
  • Minimum 3 years’ experience in flexible package industry
  • Experience and knowledge of printing and lamination production processes
5

Representative, Technical Service Job Description

Job Description Example
Our company is growing rapidly and is hiring for a representative, technical service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for representative, technical service
  • Generate and respond to trouble tickets, accurately document actions taken, duration of activity, chronology of events and close tickets upon satisfying customer expectations
  • Troubleshoot problems using customer support software and hardware tools
  • Document detailed support procedures
  • Work with other individuals to follow through on customer support issues, escalating when necessary
  • Work as part of a team that includes other departments, peers, and external customers
  • Responsible for capturing comprehensive and critical data related to all SWS service issues
  • Requires teaming within Customer Care and Sales along with building effective relationships with other internal Toro departments such as Engineering, Marketing, Legal, Manufacturing, Quality Assurance, and Sourcing
  • Provide regular and timely reports to product teams and management regarding field issues
  • Originates and updates technical support materials
  • Serves as subject matter expert and participates in development and presentation of product service training materials for in-person and eDealer Campus, internet and self-directed computer-based training for various customer audiences
Qualifications for representative, technical service
  • Business travel is required and the level of 50% is expected
  • Ensure customer use TPU products smoothly, safety and effectively
  • To collect / identify customer’s activity and needs
  • To collect competitor’s information
  • Trouble shooting & complaint support
  • Internal lab tests and machine hall trials

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