Guest Services Representative Job Description

Guest Services Representative Job Description

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Guest services representative provides service Excellence to all customers, maintaining a working accurate knowledge of the hospital facility and services, promptly answering questions, and offering accurate directions and information.

Guest Services Representative Duties & Responsibilities

To write an effective guest services representative job description, begin by listing detailed duties, responsibilities and expectations. We have included guest services representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Greet scheduled visitors, as required, and direct them to appropriate area or person
Must be able to handle dissatisfied guest in a professional manner and direct guest to appropriate person
Answer questions and provide detailed descriptions of services, facility features and hours of operation, to patrons, tenants and guests of the property in person and on the telephone
Provide general customer service
Assist patrons with finding their seats
Provide stadium information and directions
Assist with problems/issues
Work elevator shifts
Scan tickets at entry
Control ticket access points throughout the stadium

Guest Services Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Guest Services Representative

List any licenses or certifications required by the position: AED, CPR, BLS

Education for Guest Services Representative

Typically a job would require a certain level of education.

Employers hiring for the guest services representative job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Education, Associates, General Education, Communication, Healthcare, Spanish, English, Ethics, Public Relations, Business

Skills for Guest Services Representative

Desired skills for guest services representative include:

Departments and their locations in order to refer guests to the appropriate department
Hospital personnel
Person
Hospital facility and services
Offering accurate directions and information
Promptly answering questions
Food handling and sanitation procedures
Cleaning chemicals
Proper serving protocols
Room service menu items

Desired experience for guest services representative includes:

Control parking lot areas and handling money in a fast paced environment
Provide a positive and effective learning environment for GIA GemKids classes to 4th through 6th grade students
Present various GemKids programs to schools for Science Day and Science Night
Present Girl Scouts and Boy Scouts programs in the GIA classroom
Prepare resources for GemKids programs through continual projects throughout the year
Collaborate with the Guest Services team to create or revise content for GemKids programs and GemKids website

Guest Services Representative Examples

1

Guest Services Representative Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of guest services representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for guest services representative
  • Partner with Marketing and Education to proof and edit GIA GemKids content such as website, workbooks
  • Assist with producing GIA informational brochures for group tours and workbooks
  • Train volunteers for tours and GemKids classroom support
  • Provide support with organizing volunteers
  • Assist in providing volunteer recognition with awards events and social gatherings throughout the year
  • Lead tours of the GIA facility
  • Provide support with museum inquires and reservations
  • Serve as back-up to Guest Services Coordinator during vacations and other out of office days
  • Answer Guest Services phone line and return calls
  • Answer Guest Services emails as appropriate
Qualifications for guest services representative
  • Assist guests in scheduling tours
  • Assist teachers in scheduling GemKids programs
  • Assist with Docent schedule
  • Provide support to Docents prior to, during, and end of daily tours
  • Ability to make sound judgment in unfamiliar situations and under pressure
  • Ability to display supportive behavior and communicate positively regarding department and Institute goals and objectives
2

Guest Services Representative Job Description

Job Description Example
Our innovative and growing company is hiring for a guest services representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for guest services representative
  • Operating any main car park barrier system using the CCTV and changing and updating the server and security data tapes
  • Sort and distribute incoming post and fully oversee the daily outgoing post collection including signing for all deliveries and making the arrangements for special collections courier requests
  • Responsible for greeting and responding to the needs of these customers by providing information, high quality service and support in a timely manner
  • Answer telephone with approved department script for inquiries regarding patient location, meeting sites, visiting hours
  • Distribute visitor passes according to policies governing visiting hours, special situations
  • Monitor the main lobby area and the information desk to assure orderly patient access to care, providing wheelchair assistance and transportation of patients to specific areas of the hospital as needed
  • Assist Volunteer Desk staff, Greeters and Transporters, arranging substitute back-up, monitoring and training staff and functional work environment
  • Handle sales transactions for season passes tickets, lessons and attractions
  • Will be responsible for maintaining an inventory of vacancies, reservations and room assignments for the hotel
  • Must possess a working knowledge of the reservations department
Qualifications for guest services representative
  • Ability to work a 10am-5pm weekend schedule
  • Must be able to speak, understand, read and write English and Russian
  • Proven working knowledge and understanding of Excel, Word, Outlook, Adobe Reader, Power Point and must have the ability to learn in house systems
  • Extensive Computer experience and technical skill required
  • Has the ability to efficiently and accurately operate multiple POS systems and accurately handle all forms of payment transactions
  • Ability to work Sundays but must be able to work a flexible schedule including weekdays, weeknights, weekends, and holidays as needed
3

Guest Services Representative Job Description

Job Description Example
Our innovative and growing company is hiring for a guest services representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for guest services representative
  • Supply guests with directions and information regarding any local areas of interest, property amenities, services, and hours of operation
  • Maintain regular communication between all departments, both verbally and written, via email, front desk log book, and shift summaries
  • Provide World-Class Guest Service to all guests and staff
  • Input guest feedback into Guest Service Recovery system
  • Respond to online and telephonic guest feedback and correspond accordingly
  • Ensure accountability of till
  • Resolve guest concerns efficiently and effectively
  • Knowledgeable of all park information, policies, and procedures
  • Ability to sit, stand or walk for long periods of time
  • Handling inbound customer calls on the Customer Service Hotline
Qualifications for guest services representative
  • A "think outside the box" mentality
  • Adapts quickly to change and willingness to take on new task
  • Answers customer/client requests or inquiries concerning services, products, billing, complaints, claims, and reports problem areas
  • Handling Restaurant Concept complaint calls/emails
  • Maintain working knowledge of policies and procedures throughout the company
  • Facilitating responses to customer issues -must be able to communicate professionally with all levels of Pilot Management
4

Guest Services Representative Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of guest services representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for guest services representative
  • Must complete all transactions accurately, within the department time standard, all the while paying careful attention to providing truly great guest service
  • Must be open and receptive coaching
  • Must follow department and property policies and procedures
  • Must be able to answer an internal/external telephone call in a professional manner
  • Maintain accurate log of activity including inquiries/problems, marketing event tracking (Gift with Purchase), lost and found
  • Professionally communicate with all levels of corporate and salon employees
  • Provide information to guests regarding park pricing, attractions, special offers, and other pertinent information
  • Coordinate and execute activities for groups
  • Responsible for the accuracy of the tickets in the “will-call” box
  • Audit, conduct and/or monitor 5-10 in park guest surveys daily
Qualifications for guest services representative
  • Aurus Storeplace
  • Polaris / Epsilon
  • Shared Spreadsheets
  • Outstanding attendance and dependability with the ability to adhere to a somewhat flexible schedule, including rotating Saturdays
  • Ability to think on your feet and find solutions to various issues for guests/tenants without direct supervision
  • Selling background, general mathematical aptitude, computer literacy in applicable software (Excel, Word, Lotus Notes), strong communication skills and must be multi-task oriented
5

Guest Services Representative Job Description

Job Description Example
Our company is looking to fill the role of guest services representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for guest services representative
  • Collect zip codes from front gate Infogenesis to establish demographics
  • Monitor and uphold all guest service standards and safety and health regulations
  • Must work closely with the Food and Beverage department with final numbers and all event details
  • Deliver best in class guest service via phone, over email and occasionally on social media, in a timely, friendly and helpful manner
  • Resolve guest issues problems by
  • Welcome all guests, visitors, and clients with a friendly demeanor
  • Handle cash and credit card transactions through POC systems
  • Gain knowledge of the company to communicate accurate information to the public
  • Maintain cleanliness for all public spaces
  • Provide World Class Guest Service to all guests and employees
Qualifications for guest services representative
  • Ability to spend 100% of his/her time on their feet
  • Must be CONFIDENT, articulate, outgoing and present a professional, pleasant and courteous appearance at all times
  • Knowledge of Tacoma Mall & surrounding areas is a plus
  • Minimum three (3) months hospitality, general office, accounts receivable or customer service experience
  • This position prefers a High School Diploma and/or GED, or equivalent
  • Will have a positive, upbeat demeanor with outstanding customer service skills, a can-do attitude

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