Guest Relations Job Description

Guest Relations Job Description

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Guest relations provides and/or reinforces instructions to the patient and family regarding activities before and after diagnostic imaging; assists in the assessment, planning, implementation, evaluation, and documentation of patient/family educational needs so that adequate information is communicated.

Guest Relations Duties & Responsibilities

To write an effective guest relations job description, begin by listing detailed duties, responsibilities and expectations. We have included guest relations job description templates that you can modify and use.

Sample responsibilities for this position include:

Responsible for supervising employees’ workflow, setting leadership standards, and guiding work locations efficiency
Operate ticketing system
Reconcile cash transactions
Work at a high level of accuracy and professionalism
Look and act as an authentic security guard
Reference all interactive exhibits with in the Gallery consistently throughout the work shift
Offer to take picture of guest at photo opportunities within the exhibit
Entertain and inform the guests with an upbeat and energetic presentation
Reference interactive exhibit elements assisting guests and sharing stories about the artifacts
Conduct mini-tours for guest in off-peak periods

Guest Relations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Guest Relations

List any licenses or certifications required by the position: FPC, TIPS, SC, BOG, AED, CPR, LMS

Education for Guest Relations

Typically a job would require a certain level of education.

Employers hiring for the guest relations job most commonly would prefer for their future employee to have a relevant degree such as University and High School Degree in Hospitality, Business/Administration, Hotel and Restaurant Management, Education, Hospitality Management, Tourism, General Education, Hotel Management, Management, Computer

Skills for Guest Relations

Desired skills for guest relations include:

PC software programs and POS system
Assists the family in locating the patient as he/she moves through the healthcare system
Communicates condition reports to callers per departmental policy
Location of family members and facilitates communication between the family and healthcare professionals
Maintains a clean and safe environment in the family waiting areas by utilizing Environmental and Security Services
Excel
Ability to proactively recognize and report safety issues
Incidences and maintain a clean
Safe work environment
Micros-Fidelio Property Management System an asset

Desired experience for guest relations includes:

Provide descriptions of memorabilia and an overview of the other attractions
Verbally provide directions and information to guests via microphone
Conduct public and VIP tours and greetings
Sound Computer Knowledge, well versed with windows, internet explorer and word, either POS or PMS system
Give a warm welcome to guests on arrival and register them issuing room keys by using the appropriate standards
Charismatic Lobby presence

Guest Relations Examples

1

Guest Relations Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of guest relations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for guest relations
  • Understands guest satisfaction results and contributes to game plans to attack need areas and expand on the strengths
  • Pro-actively supports the Front Office teams to exceed guest expectations
  • Assists other Hosts in understanding guests’ ever-changing needs and expectations, and exceeding them
  • Strives to continually improve guest satisfaction
  • Work with the Director of Guest Relations to develop sales plan for group business
  • Responsible for selling group business and group tour execution
  • Create relationships with tour operators, schools, and other SMERF organizations to increase overall group sales
  • Manage Paramount tour website and ensure all information is current and up to date
  • Work with Director of Guest Relations on new product development and implementation
  • Run financial reports through Etix, in order to track financial goals and accurate daily tour counts
Qualifications for guest relations
  • Compiles billable page hours and submits via billing system
  • Ensure all internal tours are properly coded and billed as needed
  • Direct liaison with Etix, our on-line ticketing company, for creating and editing tour schedules as needed
  • Work with Paramount IT and other departments to ensure the tour center is fully operational and is show ready each day for guests
  • Responsible for day, evening and weekend operations special event supervision both on and off premises
  • Log all guest complaints and compliments, regardless of method received into Guest Relations Medallia database
2

Guest Relations Job Description

Job Description Example
Our company is searching for experienced candidates for the position of guest relations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for guest relations
  • Assist with the Guest Satisfaction measurement program (NPS and Overall Experience), managed though Medallia - Producing monthly, quarterly and adhoc reports to administer to the SVP’s Operations, Senior Directors of Regional Operations, District Managers and General Managers
  • Works very closely and assists the SVP’s Operations, Senior Directors of Regional Operations, District Managers and General Managers to resolve any guest relations topics and issues and will coach and advise on the proper resolutions and decisions to ensure guest satisfaction
  • Serves as the primary point of contact on escalated guest issues addressed to the executive office and assists the Central Reservation Office on properly handling escalated calls
  • Assist other CSC departments such as Risk, Legal, Social Media and Sales on researching guest complaint files and offering assistance on resolution process
  • Works with all the Operational Excellence team managers on guest relations training material, assisting with Guest relations new hire onboarding and presentations to other departments (GM Certification training, Regional Meetings
  • Participates and leads various task force groups as the guest relations representative and SME on monthly GoTo meetings
  • Assist with Company Newsletter, ensures it is published at least once per quarter
  • Manage other guest relations projects and programs as needed
  • Provide high level visibility on potential threats and early warning for accounts with issues
  • Provide analytical insight via various Medallia platforms for CSC leader
Qualifications for guest relations
  • To ensure the Departments’ operational budgets are in line and all costs are strictly controlled
  • To compile a monthly report on the guest comment card results received and communicate it to the relevant parties
  • To be fully conversant with the Sirius Loyalty program and manage the guest queries relating to their points collection and redemption
  • To identify market needs from both the hotel guests and the local market
  • To monitor and analyse the activities and trends of competitor hotels on a regular basis
  • To attend hotel Diplomatic and other sales hosted functions to maintain customer loyalty
3

Guest Relations Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of guest relations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for guest relations
  • Manage Gift Card process
  • Create a productive and positive atmosphere at the desk
  • Be able to work according to budget
  • Highlight, prepare and oversee the arrival experience for 2 and 3 bedroom suite bookings, ensuring all team members are aware including penthouse
  • Communicate with MX of any Ops flights, or Ferry’s
  • Clear Pilot and Aircraft for take-off/ landing and shutting down of Aircraft
  • Land aircraft and Pilots on the designated fueling pad
  • Be sure guests are within 50ft away from a fueling aircraft
  • Observe surrounding airspace for any potential aircraft conflicts the Pilot may not see
  • Look over aircraft for any type of fuel leaks or latches not secured
Qualifications for guest relations
  • When present in the lobby, ensure each and every guest is greeted with a smile
  • Ensure that all customers’ queries, special requests and complaints are handled in a polite, efficient manner while maintaining a consistent high level of customer service
  • Review arrival lists for all arrivals and VIP’s to gain knowledge of guests’ profile and history
  • Is fully aware of restaurant operating hours and specials / Spa facilities and services other recreation options
  • Speak over radio to pilots in a professional manner
  • As a Guest Relations Executive at St Pancras, you will respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction
4

Guest Relations Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of guest relations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for guest relations
  • Ensure scheduling of meetings on a regular basis in all areas
  • Extensive administrative duties and responsibilities
  • Manage day-to-day guest relations and corporate guest relations, all external guest correspondence and internal communications
  • Maintain guest relations files and ensures that all information is included in file, guest correspondence, letters, fax, emails, information, guest folios, gift certificates
  • Coordinate all travel arrangements including
  • Maintain reader files for upcoming meetings, VIP guests, meetings and events
  • Maintain Nextel Communications for all managers and supervisors
  • Provide feedback to Department managers to address performance within their area
  • Inspect all Special Attention and VIP guestrooms daily to ensure that all standards are met
  • Maintain an updated profile for all Special Attention and VIP guests
Qualifications for guest relations
  • Take and confirm reservations and cancellations
  • Respond to guest requests for special arrangements or services
  • Able to get on well with people from many different backgrounds, cultures
  • Knowledge of SFAR 88 is not required, but is greatly desired
  • Assists in generating the MOD report
  • Monitors activities for compliance with all policies, standards and procedures
5

Guest Relations Job Description

Job Description Example
Our company is growing rapidly and is hiring for a guest relations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for guest relations
  • Serves as property service ambassador, responding to guest feedback received through various mediums
  • Reviews on-line travel Web sites
  • Reviews all guest comment cards, tallying service scores by department, and notifying departmental management immediately of any challenges
  • Serves as point of contact for guests to personally provide feedback via phone, email, or written correspondence
  • Tracks the coaching of any Team Member named in a guest comment, ensuring proper documentation is completed and received in Human Resources
  • Maintains database of all guest feedback, providing immediate notification to appropriate management of any service challenges, and providing monthly reporting by division
  • Assists departments in developing Team Member communication programs to support Service Culture initiatives
  • Review day’s arrivals and note special requests and/or special occasions
  • Effectively and consistently communicate performance observations directly to team members, to all Front Office leaders
  • Owning and taking initiative with each guest contact to identify the best course of action - balancing the guests experience with Premier Inn’s brand and commercial interests
Qualifications for guest relations
  • Proficiency in English and/or multilingualism will be an advantaged
  • The Guest Relations Supervisor assists at the front desk, focus on customer service and carries out the training, team members’ development and performance management
  • College Degree Preferred or strong English, journalism and/or speech communications skills a must
  • Requires 1-2 years prior experience in customer relations
  • Minimum two years hotel guest experience preferably in reservations and pbx
  • Be the champion for the Cousu Main culture

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