Guest Relations Agent Job Description

Guest Relations Agent Job Description

4.5
168 votes for Guest Relations Agent
Guest relations agent provides coverage for institutional and asset management clients with an emphasis on effectively communicating the firm’s investment strategies, fund performance and risk data, and market outlook.

Guest Relations Agent Duties & Responsibilities

To write an effective guest relations agent job description, begin by listing detailed duties, responsibilities and expectations. We have included guest relations agent job description templates that you can modify and use.

Sample responsibilities for this position include:

Manage the Ex
Daily supervision of all contributing colleagues and departments who provide service to the Ex
Has respect and maintains positive working relationship with colleagues and other departments and communicates effectively with same and gets the job done
Perform certain Front Desk responsibilities, such as granting extensions, late departures, room changes
Ensuring the coffee pots are ready for refill
Report to work on time in proper, clean uniform with name tag, griffin, service note
Maintain high standards of personal hygiene and wear proper uniform at all times (incl
Be familiar with all local attractions, hotels, restaurants
Protect guest and associate security by never revealing any personal information, room numbers, addresses, telephone numbers unless authorized by a manager
Constantly review the expected arrivals for the day, monitors same day reservations, checks room allocations, amenities, special requests and inspects assigned rooms prior to arrival to ensure readiness

Guest Relations Agent Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Guest Relations Agent

List any licenses or certifications required by the position: FPC, SC

Education for Guest Relations Agent

Typically a job would require a certain level of education.

Employers hiring for the guest relations agent job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Education, General Education, Hospitality Management, Hospitality, Business/Administration, Hotel Management, Tourism, Hotel and Restaurant Management

Skills for Guest Relations Agent

Desired skills for guest relations agent include:

Elite program and other Frequent flyer programs as
Marriott Rewards
Dubai but not essential
Emergency procedures and know how to act on them when
Selling skills
Azeri
Computerized Front Office systems with emphasis in Micros-Fidelio based programs and Windows is an asset
Micros-Fidelio Property Management System an asset
Russian and Turkish
Computerized Front Office systems with emphasis in Micros-Fidelio based programs and Windows

Desired experience for guest relations agent includes:

Answer the phones and transfer calls appropriately
Create standard guest recognition daily report
Compiles transportation requirements, liaising with the limousine company as required
Able to assist the guest with any inquiry pertaining his stay / visit to the hotel account balance
Use your Opera and other systems password with discretion
Make sure to work with various departments for accurate delivery of guest amenities

Guest Relations Agent Examples

1

Guest Relations Agent Job Description

Job Description Example
Our company is looking for a guest relations agent. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for guest relations agent
  • Greets VIP guests
  • Able to work a flexible rota
  • Greet VIP guests and conduct special check-in and check-out services for these guests
  • Identify return guests and VIP’s in advance
  • Collect and provide comprehensive information and coordinate VIP and/or Priority Club guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest
  • Respond appropriately to guest requests and complaints
  • To ensure a proper use of the telephone etiquette as per St
  • Escorts VIP guests to their allocated room and explain the facilities and room features
  • Prepares and coordinates the distribution of guest amenities, welcome letters and fruit setups for VIPs, SPG , long-stay guests, and the guests for the special program
  • Have the Courtesy Call program with the standard by the required frequency
Qualifications for guest relations agent
  • Ensures clear communication between Concierge, Front Office, Butler service desk and Reservations in particular
  • Reports daily activities in logbook and attends daily operations briefings
  • Familiarizes with hotel’s emergency procedures
  • Performs other duties as assigned by Guest Relation Manager/Front Office Manager
  • To attend trainings and meetings as and when required
  • Provides information to co-workers, and subordinates by telephone, in written form, e-mail, or in person
2

Guest Relations Agent Job Description

Job Description Example
Our growing company is looking for a guest relations agent. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for guest relations agent
  • Perform all check in and check out functions
  • Provide information about hotel amenities, rates and available rooms
  • Maintain updated records
  • World class training and development such as free language courses and much more!
  • A platform to shine - we recognise and reward high talent
  • Exclusive benefits and discounts in the neighbourhood
  • Discounted room nights, meals on duty, uniform provided and laundry service
  • Amazing staff parties once a month
  • Weekly wellness hour
  • Free meals & Laundry
Qualifications for guest relations agent
  • 28 holiday days (including bank holidays)
  • Referral scheme
  • Excellent written and verbal English level
  • Fresher or 1 year of experience
  • Complete any additional tasks assigned by Managers / supervisors or team leaders efficiently in order for smooth functioning of the department
  • Keep Leadership advised of any situation that needs escalation
3

Guest Relations Agent Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of guest relations agent. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for guest relations agent
  • Receive new trainees and coaching existing team members * Interact and respond to agents inquiries regarding guest or policy and procedures and assist new agents during training
  • Run Reports as needed, test GR applications before system updates are integrated
  • Handle off phone duties as needed (coding, outlook emails, BBB, GC printing, Guest Letters assigning, medallia alerts)
  • Respond to ICUC Social Media Escalations
  • All other duties are assigned
  • Operates telephone switchboard stations to answer telephone calls
  • Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, and non-registered guest calls
  • Assist guest with accessing the internet
  • Contact appropriate individual or depart as necessary to resolve guest calls, requests or problems
  • Dispatch bell staff as needed
Qualifications for guest relations agent
  • Conduct oneself in a business-like manner at all times
  • Communicate effectively and able to interpret documents and instructions from customers, vendors, and other employees
  • Minimum one year guest relations experience
  • Possess a positive can do attitude at all times
  • Bachelors degree in a relevant discipline preferred- High School certificate required
  • Relevant experience is an asset
4

Guest Relations Agent Job Description

Job Description Example
Our innovative and growing company is hiring for a guest relations agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for guest relations agent
  • Ensure that all incoming faxes are directed to the proper individual(s), including Expedia reservations, Credit Card Authorization Forms
  • Draft business-related e-mails using proper language, grammar and spelling
  • Assist Housekeeping department with the Lost and Found process by taking calls and facilitating the return of lost items by obtaining guest information and payment
  • Assist Hotel Supervisors with the collection of guest e-mails daily
  • Responds to telephone inquiries and reservation requests by explaining product and service options to sell rooms
  • Upsells rooms to increase occupancy and maximize revenues
  • Operates reservations system by entering and accessing data to provide callers with accurate hotel information
  • Compiles, sorts and stores reservation cards to maintain accurate and organized files for easy access and research
  • Enters all special room requests into computer or manual system and alerts front desk staff of special requests to ensure department follow-through and guest's satisfaction
  • Inputs group and tour reservations as they are received from the sales department to best utilize hotel facility and maximize revenues
Qualifications for guest relations agent
  • Proven experience as a Guest Relations Officer
  • Familiarity with hospitality industry standards
  • A customer-oriented and professional attitude
  • Diploma or BSc/BA in Hospitality Management is preferred
  • Train reservation agents and front desk operators to make room reservations for customers
  • Forecast regular room bookings and design promotional programs to increase the sales of un-booked room
5

Guest Relations Agent Job Description

Job Description Example
Our growing company is hiring for a guest relations agent. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for guest relations agent
  • Assists, along with Front Office Leadership and Guest Relations Officer, Pre-arrival planning within the Empower GXP system
  • Lobby duties include – Welcoming guests on arrival and wishing them farewell during departure from the hotel
  • Providing guest with advice on popular restaurants and entertainments and tours during their visit, facilitating reservation requests
  • Handle Guest challenges
  • Resolve guest concerns and issues
  • Make sound decisions and judgment calls regarding guest experience resolution
  • Respond to customers in a mature, professional and non-emotional manner
  • Perform off phone administrative duties as required
  • Respond to e-mail correspondence with appropriate language and SLA
  • Anticipate VIP arrivals, familiarize with guests preferences and utilize the guest history program to ensure maximum accuracy and recognition and be a point of contact all along their stay
Qualifications for guest relations agent
  • Professional communication and email etiquette
  • Confidence in decision making and conflict resolution abilities
  • Competency in administration skills – stock rotation, inventory control and ordering
  • Ability to use Initiative and be proactive and self-driven
  • Maintain a neat, clean and well-groomed appearance as per company standards
  • Ability to multi-task multiple computer systems

Related Job Descriptions

Resume Builder

Create a Resume in Minutes with Professional Resume Templates