Guest Experience Host Job Description

Guest Experience Host Job Description

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Guest experience host provides concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities when necessary.

Guest Experience Host Duties & Responsibilities

To write an effective guest experience host job description, begin by listing detailed duties, responsibilities and expectations. We have included guest experience host job description templates that you can modify and use.

Sample responsibilities for this position include:

Floats within area and directly communicates with guests by greeting, explaining, and demonstrating
Floats within area and directly communicates with guests by greeting, explaining, demonstrating
Informally surveys teacher and child satisfaction with program, communicates suggestions
Ensures all transactions are processed accurately considering rates, promotions, vouchers, discounts
Ensure all transactions are processed accurately considering rates, promotions, vouchers, discounts
Provide venue information to all concert attendees regarding concert and arrival times, venue amenities
Learns and operates register systems and computer programs
Ensures all cash handling processes and policies are maintained and followed to minimize discrepancies
Works closely with management team to maintain and exceed guest experience, key performance targets, and revenue targets of commercial and operations departments
Works to promote teamwork and demonstrate strong sales approach throughout the attraction maximizing ticket, Commercial, F&B and secondary spends

Guest Experience Host Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Guest Experience Host

Typically a job would require a certain level of education.

Employers hiring for the guest experience host job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Hospitality, Management, Tourism, General Education, Education, Graduate, Communications, Hotel Management, Life Sciences

Skills for Guest Experience Host

Desired skills for guest experience host include:

Is thoroughly familiar with aquarium displays and species
Program content
Product list and preparation procedures
Restaurant menu
Service and cash handling procedures in full service restaurants would also be beneficial
City
Guest relations
High-end restaurant operations
Problem solving
Seating procedures

Desired experience for guest experience host includes:

Ensures the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions
Ensures cleanliness of exterior of tanks and guest walk ways
Interprets all areas of the Aquarium in a fun, exciting way to ensure guest participation and interaction in SEA LIFE
Facilitates interactive and engaging educational talks using public announce systems and microphones while maintaining safety and well-being of all animals especially in touch pools
Facilitates as a host for SEA LIFE Birthday parties
Operates ride systems and machinery, following all safety requirements, performs exciting LEGO characters for guests, operates 4D theatre system and machinery, and creatively guide guests toward building Lego structures in Master Builder Academy

Guest Experience Host Examples

1

Guest Experience Host Job Description

Job Description Example
Our company is looking for a guest experience host. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for guest experience host
  • Facilitates as a host for LEGOLAND Discovery Center Birthday Parties
  • Inspires children by playing with props and demonstrating building techniques while maintaining an open-ended approach
  • Efficiently scans tickets for entry and ensure proper product is distributed to guest
  • Clearly communicates entry process to guests
  • Assists with group entry process
  • Be proactive in the guest experience by highlighting new portions of the attraction
  • Shows energy and excitement while taking guest photos to ensure best quality photo is captured
  • Selling photo packages at the point-of-sale station
  • Handling cash, credit, debit, and gift card transactions
  • May have to clean up body fluid spills from park restrooms and other park location
Qualifications for guest experience host
  • Able to 'think on your feet' and take ownership of issues that may arise
  • Must be willing to work flexible hours, including evenings, holidays, and weekends to support resort operations
  • Must be able to pass a Food Handler and Alcohol Awareness Exam
  • Must be able to work independently from fellow MC’s and with little to no supervision
  • May be requested to assist others departments to promote a team work driven atmosphere May have a secondary responsibility of working the dispatch position on designated water park attractions
  • Must be able to work in multiple venues
2

Guest Experience Host Job Description

Job Description Example
Our growing company is looking to fill the role of guest experience host. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for guest experience host
  • Understand guest satisfaction results and contribute to game plans to attack need areas and expand on the strengths
  • Pro-actively support the Front Office & M Club Lounge teams to exceed guest expectations
  • Lead by example, demonstrating self-confidence, energy and enthusiasm
  • Provide excellent customer service by being readily approachable for all guests
  • Take proactive approaches when dealing with guest concerns
  • Respond timely to customer service department request
  • Greet all guests with eye contact, a smile and a verbal greeting on every transaction
  • Hosting all lego themed activities within the attraction
  • GE Hosts are responsible for the daily operation of all rides within the centre
  • Providing amazing and engaging LEGO workshops to guests
Qualifications for guest experience host
  • Minimum 1 year experience in a Front Office or Club Lounge role in a hotel
  • Minimum 1 year work experience in a guest contact role
  • Effective communication and customer relations skills
  • Maintain the safety and security of all staff, artists, vendors and guests
  • To ensure that adequate visitor surveys are returned by visitors
  • Assist in ensuring the site is maintainted to the highest possible standard at all times
3

Guest Experience Host Job Description

Job Description Example
Our company is growing rapidly and is looking for a guest experience host. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for guest experience host
  • Build relationships and loyalty with Wiltern Underground members and VIP clients with an ability to anticipate their needs
  • Delivery of day to day frontline reception and concierge services aligned to our vision and values, always exceeding our customers’ expectations
  • Dealing with all enquiries in a professional manner, ensuring interactions with clients, visitors, team members and customer leave a positive lasting impression
  • Support the Centre Director and Assistant director with efficient diary management, meeting coordination, minute taking and meeting preparation
  • Always lead by example, providing help and advice to customers using the Bentall Centre’s products or services
  • Support the Guest Experience manager with overseeing all guest service interactions, whether communication is with customers by telephone, email, letter, face-to-face or through our social media channels
  • Directly support the Concierge desk including cover
  • Manage customer queries process, going above and beyond to covert into a positive experience
  • Oversee the management of IT contract support, ensuring hardware and systems are maintained and fully operational
  • Manage the administration of the central drive and folder management including permissions and access
Qualifications for guest experience host
  • Prior Front Office experience preferred
  • Must have a valid Class 5 driver’s license with a clean Driver’s Abstract
  • Candidates must be aged 18 or over!
  • Upselling experience and sales skills would be preferred for Admissions and Retail roles
  • Serve as Guest Experience Host at The Van Buren with a focus on selling premium seating and VIP experience options night of show
  • A desire to grow in hospitality
4

Guest Experience Host Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of guest experience host. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for guest experience host
  • Management of both internal and external bookings for the three conference rooms, providing refreshments as appropriate
  • Update Emergency Preparedness documentation, ensuring all amendments are tracked
  • Reconcile any monies received through conference room bookings, tenants’ services and petty cash
  • Administration for the Finance Department including raising purchase orders periodically
  • Build relationships and loyalty with VIP clients with an ability to anticipate their needs
  • Be present at each event to upsell available inventory to concert patrons
  • Coordinate operations on event nights with the Premium Experience Supervisor, servers and security
  • Serve as a resource of information for Premium clients regarding their experience while at the venue
  • Give proper recognition to Premium clients to show appreciation for their membership and patronage
  • Build strong relationships with Premium clients and have the ability to anticipate their needs
Qualifications for guest experience host
  • Proven working experience in a customer facing role
  • Excellent knowledge IT packages, outlook, PowerPoint, Excel
  • Must have physical stamina to lift, pull, and push moderate amounts of weight
  • Open availability and flexible schedule
  • Greeting guests at the Front Desk and providing quality customer service
  • Check-in and check-out
5

Guest Experience Host Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of guest experience host. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for guest experience host
  • Assist with selling available upgrade inventory to concert attendees
  • Handle credit card and/or cash transactions on the spot
  • Work with a team to coordinate upsell operations on night of shows, following directions from the supervisor
  • Serve as a resource of information for upgrade clients
  • Give constant observation of VIP sections to ensure guests are receiving highly personal service at all time
  • Coordinate operations on event nights with the Premium Experiences Sales Manager, servers and security
  • Work with the Premium Experience Team at The Van Buren during concert events to maintain constant communication with staff and clients and ensure that guests receive highly personal service and the highest level of hospitality at all times
  • Explain the Premium Seating program to potential clients in order to upgrade a guests’ experience
  • Troubleshoot and assist with issues involving the program and elevate to management if needed
  • Serve as a resource of information for Premium Seating clients regarding their experience within the venue(s)
Qualifications for guest experience host
  • Upsells, practicing your salesmanship
  • Open availability from May through August
  • Serve as Guest Experience Host with a focus on selling premium seating and VIP experience options night of show
  • Experience with Microsoft Office programs (Word, Excel, PowerPoint, Publisher)
  • Self-motivation, quick thinking and problem-solving abilities
  • Proficiency in performance of computer knowledge including Microsoft Outlook and Excel

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