Guest Room Attendant Job Description

Guest Room Attendant Job Description

4.5
125 votes for Guest Room Attendant
Guest room attendant provides an immaculate housekeeping experience in regards to cleaning, servicing, and maintaining guest rooms.

Guest Room Attendant Duties & Responsibilities

To write an effective guest room attendant job description, begin by listing detailed duties, responsibilities and expectations. We have included guest room attendant job description templates that you can modify and use.

Sample responsibilities for this position include:

Deliver and retrieve items on loan to guests iron and ironing boards
Delivers, upon request, guest amenities, pillows, additional beds, blankets and much more
Anticipates guest needs and takes ownership of guest concerns and requests
Is proficient in the safe handling of all relevant equipment and machinery
To keep Maids Pantries tidy and correctly stocked, and closed at all times when not in use
Performs specified extensive cleaning in assigned rooms in accordance to Tropicana Las Vegas standards, to include vacuuming, dusting, sanitizing, changing linen
Incentives for high guest satisfaction scores on your rooms
Provides exceptional, courteous, friendly service to guests and employees that differentiates us from competition
Clean and service approximately 12 rooms per day as assigned and instructed
Deep clean rooms on an as needed basis

Guest Room Attendant Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Guest Room Attendant

Typically a job would require a certain level of education.

Employers hiring for the guest room attendant job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Education, General Education, Technical, Associates, Financial Management, Computer

Skills for Guest Room Attendant

Desired skills for guest room attendant include:

Cleaning chemicals
General cleaning concepts
Proper use of chemicals used in cleaning guest rooms beneficial
IPod Touch device
Similar hardware and applications
Basic reading
Machine/equipment/chemicals used for cleaning
Writing and arithmetic skills
Industry through continuing education and training
Ability/desire to learn

Desired experience for guest room attendant includes:

Thyme Treatment
Chats Bar
Source Grill
If required to drive
Candidate must be committed to exceeding guest expectations through outstanding guest service
Must be flexible regarding scheduling as it is based on business demands

Guest Room Attendant Examples

1

Guest Room Attendant Job Description

Job Description Example
Our growing company is looking to fill the role of guest room attendant. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for guest room attendant
  • Assist in picking up extra rooms when requested
  • Use iTouch device to manage work assignments, report maintenance issues and guest preferences
  • Complete and return keys and report to supervisor
  • Maintain cart in a neat orderly manner at all times
  • Able to adhere to company and department rules and regulations, policies and procedures
  • Assists employees within housekeeping department as needed
  • Entering guest rooms should be entered following the appropriate procedure for gaining access and ensuring vacancy before entering
  • Carrying out checks that all appliances are present in the room and in working order, with desk items, furniture and appliances straightened, dusted and polished
  • Guest amenities and supplies in rooms should be replaced with clean items
  • Walls and furnishings should be inspected for marks or damage which should then be removed or reported as necessary
Qualifications for guest room attendant
  • Must be able to read, write and understand English preferred
  • Candidates must be able to lift up to 30 pounds (corner of a mattress)
  • Basic English skills are required (must be able to answer basic questions about services and amenities, give directions to guests)
  • Must have at least one year experience in housekeeping as a room attendant in a hotel setting, luxury preferred
  • Candidate must possess a high level of attention to detail and a strong work ethic
  • This position requires an applicant with and the ability to work all shifts, weekends and holidays
2

Guest Room Attendant Job Description

Job Description Example
Our growing company is looking to fill the role of guest room attendant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for guest room attendant
  • Complete assigned rooms and duties in an efficient and fast-paced manner
  • Notifies Supervisors of discrepancies such as vacant rooms
  • Will perform specified extensive cleaning (general cleaning) in assigned rooms
  • Receives work assignment from the dispatcher
  • Checks cart for correct supplies
  • Reports any discrepancies in room status to floor supervisor
  • Turns in Lost and Found Items following the standard procedure
  • Reports to the floor supervisor any room that was not done and why
  • Reports to floor supervisor any repairs or maintenance work that may be needed in the guest rooms
  • Completes special daily work assignments
Qualifications for guest room attendant
  • Must be able to stand and walk for majority of shift
  • Must be able to push/pull/maneuver supply cart weighing approximately 200 pounds
  • Other physical requirements include but are not limited to kneeling, reaching, stooping, bending, scrubbing, sweeping, vacuuming, and dusting
  • At least three months cleaning experience in a similar environment
  • Must be able to speak English to communicate with guests
  • Must possess physical stamina and be able to manage time well
3

Guest Room Attendant Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of guest room attendant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for guest room attendant
  • Does P.M
  • Fills out assignment sheet as each room is completed
  • Performs other duties assigned by supervisor, Director of Housekeeping, Assistant Director of Housekeeping , or Manager on Duty
  • Clean and service approximately 13 room credits per day as assigned and instructed
  • Detail and Deep Clean rooms as instructed
  • Assist in maintaining terrace cleanliness
  • Assist in picking up extra credits when requested
  • Maintaining supply carts in a neat orderly manner at all times
  • Restocking supply cart as needed throughout shift
  • Responsible for master key operation daily throughout assigned shift
Qualifications for guest room attendant
  • Must have the ability to work well in a team environment and independently
  • Must be able to communicate with fellow employees and supervisors and understand procedures
  • Requires basic employment skills in clerical, service, or manual areas
  • This position requires a minimum formal education of some high school and a minimum of six months job-related experience
  • Required to have a flexible schedule including Holidays, nights, and on Weekends
  • Previous resort or hotel cleaning experience preferred
4

Guest Room Attendant Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of guest room attendant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for guest room attendant
  • Responsible for adhering to safety policies and procedures
  • Assists CoStars within housekeeping department as needed
  • Able to clean and maintain 13 credits per day as assigned
  • Assists coworkers within housekeeping department as needed
  • Reporting directly to the Floor Supervisor, the Room Attendant is responsible for the cleanliness and supplying of guest rooms and the comfort of all hotel guests as set by the hotel procedures and standards
  • Adheres to the established standard of conduct and house rules, fire regulations, and department procedures and policies
  • Dress in issued uniform and ensures a neat, clean, and tidy appearance at all times
  • Pick-up work assignments from the Housekeeping Department, and review for any questions
  • Sign in/out on the payroll sheet or swipe id card in/out and floor keys
  • Report to assigned areas(s) with required keys, equipment, supplies
Qualifications for guest room attendant
  • Applicants must hold a valid permit for Canada at the time of applying
  • Previous experience in hotel housekeeping preferred
  • Must be able to respond to guest requests quickly and efficiently
  • Must be able to work at a faster-than-average pace, cleaning a high volume of guest rooms in a short period of time
  • Ability to work effectively with other departments, guests, and management
  • Must live within commuting distance
5

Guest Room Attendant Job Description

Job Description Example
Our company is growing rapidly and is looking for a guest room attendant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for guest room attendant
  • Remove all garbage and recyclable items and place in the appropriate bins inside the service area
  • Report any damages or repairs and maintenance needed to Housekeeping
  • Report any items found in check-out rooms to Security and Housekeeping
  • Call supervisor if work assignment is finished early for direction
  • Report damage, improvement or repair issues in the guest rooms or hotel area to the appropriate Housekeeping Supervisor or Housekeeping Manager
  • Is directly responsible for the day to day key processes in his/her area of work
  • Actively offers operational, employee and customer (internal and external) related feedback to management
  • Keeps abreast of events in the hotel
  • Promotes hotel services and products
  • Offers a special service touch when an opportunity is presented
Qualifications for guest room attendant
  • Giving back to the community through special events by participating to be a mentor at a school, collecting food for and working with our local food bank, book and back pack drives for students, community garden events, raising money for schools in need….etc
  • Choice of dental insurance or medical cash plan, life insurance
  • Previous Experience as Guest Room Attendant with a luxury hotel/resort
  • A qualified applicant is a “people person” who supports the team, loves to serve internal/external customers, is honest, professional, responsible, and knows how to multi-task while ensuring accuracy
  • At least two years’ experience serving guest rooms in a 4/5 Star/Diamond Resort preferred
  • Completed the Culinary Training Academy of Las Vegas, with the focus of Guest Room Attendant, or three months experience in the Housekeeping role, Guest Room Attendant

Related Job Descriptions

Resume Builder

Create a Resume in Minutes with Professional Resume Templates