Guest Services Coordinator Job Description

Guest Services Coordinator Job Description

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153 votes for Guest Services Coordinator
Guest services coordinator provides information and assistance to all guests and visitors.Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

Guest Services Coordinator Duties & Responsibilities

To write an effective guest services coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included guest services coordinator job description templates that you can modify and use.

Sample responsibilities for this position include:

Assist Guest Services Management whenever needed
Assist with recruitment, ongoing education, appreciation, and overall program development for volunteers
Coordinate communication and scheduling for up to 100 volunteers on a daily basis
Manage online system for volunteer monthly schedules and fulfill ticketing requests
Create and update manual outlining best practices and documenting protocols
Keep relevant departments and personnel aware of volunteer needs and staffing for performances/events
Creating briefings on each performance with information relevant to each event and campus activities
Oversee volunteers at performances at venues across the Lincoln Center campus, including Resident Organizations and offsite venues
Maintain the highest standards of guest care and contribute to considerations about the guest experience
Assisting with Accessibility at Lincoln Center including welcoming, ticketing, and messaging guests with disabilities

Guest Services Coordinator Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Guest Services Coordinator

Typically a job would require a certain level of education.

Employers hiring for the guest services coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Hospitality, Communication, Business, Marketing, Management, Computer, Hospitality Management, Public Relations, Healthcare

Skills for Guest Services Coordinator

Desired skills for guest services coordinator include:

Comply with all departmental policies/service procedures/standards
Correct maintenance and use of equipment
Hotel services and amenities
General janitorial work
Safety measures when using various cleaning chemicals
Services and amenities available to guests to help them feel at home
Microsoft Office
Microsoft Office software
With emphasis on Excel and Word
Alterations procedures

Desired experience for guest services coordinator includes:

Managing the overall project of ballpark evaluations, both unannounced and announced staff assessments during the season, preparing the final documents for all security review committees, report writing
Overall understanding of Quality Control- learn, manage and communicate findings of nationally executed projects and programs related to the Inner workings of venue operations and guest service
Delivering Post Event Survey results and research for the 44+ owned and operated amphitheaters across the country
Gain an understanding of venue staff training and their role in guest service excellence
Assist in the monitoring and analyzing of non-ticketing related in-venue and mobile marketing programs that help enrich the customer experience before, during and after the show
Responsible for creating and analysis of reports

Guest Services Coordinator Examples

1

Guest Services Coordinator Job Description

Job Description Example
Our growing company is looking to fill the role of guest services coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for guest services coordinator
  • Exposure to high level escalated customer complaints and the path towards resolution through a multitude of internal channels
  • Work in conjunction with the 35+ General Managers and their teams who operate our amphitheaters across the country, the research and analytics department, regional presidents and members of the touring division
  • Work directly with the Vice President of Guest Services for North America Concerts
  • Comfortable with high level communication
  • Highly motivated, eager to learn and be proactive with new tasks
  • Exhibit professionalism and a friendly candor
  • Valid driver's license for potential light travel to local amphitheaters
  • Post graduate or current graduate students
  • Pursuing a degree or received a degree in related field (marketing, customer experience, communications, event operations) is preferred but not required
  • Performs daily duties for LACC Security & Guest Services management
Qualifications for guest services coordinator
  • Confirm guest reservations including all related duties such as securing trip payments and adjustments, questionnaire and waiver processing, and sending final confirmations
  • Ski industry experience and a passion for skiing, preferred
  • Partners with Guest Service leadership and site based Guest Service Program Coordinators to standardize the volunteer program across the acute care sites
  • Coordinates daily activities of the site based volunteer program, including recruitment, orientation, training and ongoing evaluation
  • Plans and implements the annual volunteer recognition banquet in partnership with all site based Guest Service Program Coordinators
  • Ensures volunteer files comply with regulatory requirements
2

Guest Services Coordinator Job Description

Job Description Example
Our growing company is looking to fill the role of guest services coordinator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for guest services coordinator
  • Coordinates the daily and annual site based conference room/AV scheduling Coordinates with Housekeeping on conference room set-up and resets
  • Coordinates with Plant Op (SJ only) regarding event parking
  • Provides training and support for site based AV equipment
  • Use of POS back office systems to monitor inventory levels and adjust displays accordingly
  • Manage complex cases involving high-expectation patients/families, including but not limited to all pediatric and high profile referrals
  • Function as the main contact person to meet the needs of the patients and their families throughout their relationship with MSKCC
  • Manage new patient inquiries from initiation of the request through registration, and continuation of care, this includes collecting the necessary medical documentation, scheduling an appointment or coordinating a mail consultation, registering patients who come on-site and assist with transitioning care to the local provider when necessary
  • Update both the billing and scheduling systems with the appropriate demographic, insurance, interpreter, and other needs
  • Counsel patients regarding the expectations of the center’s financial policy before arrival to the center and throughout care
  • Ensure all patients requiring financial clearance are cleared/ canceled/rescheduled within the Department’s established timeframe
Qualifications for guest services coordinator
  • Minimum 2 years of relevant work and customer service experience
  • Bachelor's degree in marketing, business, or health related field preferred
  • 2 to 3 years of experience as a coordinator in a customer service position or equivalent combination of education and experience
  • Strong database management and audiovisual skills
  • Previous experience working with and coordinating volunteers from a variety of age groups
  • Previous experience in event scheduling and management preferred
3

Guest Services Coordinator Job Description

Job Description Example
Our company is growing rapidly and is hiring for a guest services coordinator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for guest services coordinator
  • Intercede when patients are not satisfied, and attempt to resolve issues before bringing to the attention of the Supervisor
  • Work in conjunction with the supervisor to provide the training for newly hired Guest Service Coordinators
  • Manage hundreds of traveler relationships simultaneously for Land Expeditions, Private Expeditions, and Custom Trips, from the time of booking through post-trip communication
  • Ensure that all trip information is being accurately communicated between travelers and Operations staff
  • Collect and read trip feedback
  • Learn payroll system (ABI)/process payroll for hourly employees (full-time, temp/seasonal for Operations/Security/Guest Services)
  • Coordinate/manage all regulatory trainings
  • Manage regulatory documentation (OSHA logs/training forms, elevator permits, industrial waste permits)
  • Main relief support for receptionist/switchboard (daily breaks & lunch, vacations)
  • Process department’s new hire paperwork & internal status requests
Qualifications for guest services coordinator
  • Experience working with and prioritizing multiple schedules to ensure customer needs are met
  • Experience working with multiple departments to ensure successful event management
  • Minimum 1-year retail and/or customer service experience
  • A BS degree (Business or Marketing is highly preferred)
  • Must be able to efficiently utilize social media and have strong computer skills including MS Office products and Outlook to accomplish work tasks
  • Utilization of both initiative and judgment in dealing with various matters, including coordinating and maintaining effective and efficient work flows
4

Guest Services Coordinator Job Description

Job Description Example
Our company is searching for experienced candidates for the position of guest services coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for guest services coordinator
  • Coordinate volunteers/civic groups check-in on event days, issuing uniforms and credentials
  • Prepare and distribute event information to all volunteers/civic groups
  • Assist with guest issues and complaints
  • Interact with guests to understand their outlook on the events and relay information to management
  • Interact with event day staff, assist them with their tasks, learn from their experience, and work with management to increase event volunteers/civic groups satisfaction
  • Be the primary point of contact for guests and leaders within all of Guest Services
  • Develops, maintains and enhances communication processes between the guest and the departments
  • Responds to and manages email inquiries via the Guest Services email account
  • Manages Guest Research and triages replies as required
  • Works with Marketing PR to support responding to social media guest inquiries
Qualifications for guest services coordinator
  • Support the development, creation and organization of Marketing & Guest Services related materials and presentations
  • Handle various written communications for, and on behalf, of the Marketing & Guest Services teams
  • Perform other administrative duties as required, which may include the support of special projects
  • Ability to work independently and exercise tact and judgment when handling confidential matters on a daily basis
  • Ability to adapt to change in a rapidly shifting environment
  • Prior experience in customer service with superior customer service skills
5

Guest Services Coordinator Job Description

Job Description Example
Our company is searching for experienced candidates for the position of guest services coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for guest services coordinator
  • Supports the Ambassador team with communicating up to date and accurate information
  • Manages Guest Services SharePoint Site
  • Works with departmental managers to support administrative duties as required
  • Supports the Coordinator team with product knowledge, testing and communication
  • Generates reporting that provides guest feedback data on services
  • Assists with mailing programs
  • Works collaboratively with Season Pass Manager to ensure timely guest communication
  • Provides communication support for marketing and sales initiatives to Supervisors and front line
  • Supports communication between I&R Guest Services (Call Centre) and Guest Services
  • Supports trade shows
Qualifications for guest services coordinator
  • Minimum of 2 years secretarial and/or administrative experience
  • Ability to multi-task and balance numerous competing priorities
  • Intermediate to advanced computer proficiency, with ability to use Microsoft
  • Office Suite, email, the internet, and provide data entry in a timely and efficient manner
  • Working knowledge of Microsoft Word, Office, Excel, PowerPoint and common internet browsers and applications
  • Experience traveling internationally is desired

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