Technical Services Engineer Job Description

Technical Services Engineer Job Description

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Technical services engineer provides expert industry insight by leading industry/regulator activities to develop proposals for aviation regulatory and safety requirements that affect the design, production and operation of aircraft.

Technical Services Engineer Duties & Responsibilities

To write an effective technical services engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included technical services engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Working within the Active Directory Infrastructure on Windows servers, apply root cause analysis skills to troubleshoot advanced PC, Apple, and UNIX related problems
Contributes to the development of concepts, methods and techniques which are used to create procedural and technical documents
OConduct weekly semimonthly or monthly meetings for case reviews to identify issue trends and opportunities for corrective actions
OProactive customer notification of training opportunities, product alerts, new KB articles and bug updates
OProvide technical assistance with support planning, upgrade and maintenance
OInvestigate opportunities to build/ maintain internal technical environments for key customers
OCoordinate onsite visits in conjunction with TAM and TSM
OReview customers change management process / documents for gaps against known best practices
Responsible for a variety of server engineering support, maintenance & provision activities
Participate in IT Change Control and Incident Management processes

Technical Services Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Technical Services Engineer

List any licenses or certifications required by the position: HEPA, VCP, ITIL, FAA, MCSE, CEM, ASCR, PMP, MCSA, SSL

Education for Technical Services Engineer

Typically a job would require a certain level of education.

Employers hiring for the technical services engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Engineering, Technical, Science, Computer Science, Education, Electrical Engineering, Mechanical Engineering, Biomedical Engineering, Chemical Engineering, Electronic Engineering

Skills for Technical Services Engineer

Desired skills for technical services engineer include:

Company’s products
Markets
Objectives industry trends
Processes and drawings
Boeing standards
Industry and regulatory requirements as applicable to the operation and support of transport category aircraft
Firewalls
IOS
Biohazard products and procedures
Data handling and MS SQL

Desired experience for technical services engineer includes:

Must be able to travel (domestic & international)
Ability to be on call 7x24 on occasion
Ability to work Statutory Holidays on occasion
Successful candidates will have strong communication skills, business acumen, customer focus and are results oriented
Help maintain the server inventory through CMDB processes
1 to 3 years in a similar role, ideally with some experience within the entertainment industry and with some managerial experience

Technical Services Engineer Examples

1

Technical Services Engineer Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of technical services engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical services engineer
  • Assist plants in working through the management of change process for projects which impact their ammonia refrigeration systems
  • Compile and file Plant RMP plants and updates, including model of release scenarios
  • Conducts/participates as an auditor, for plant Compliance, Mechanical Integrity, and PHA Audits
  • Manage third party resources and third party software used to support audits and the broader enterprise PSM and RMP programs
  • Ensure that a consistent document file structure is maintained for all plants and corporate records
  • Provides 24x7 Tier-1 direct support for detection, isolation, and resolution of ground segment problems
  • Serves as first responder for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise
  • Performs Tier 1 level monitoring, recognition, evaluation, and correction of system and network problems
  • Support personnel will interface with external sites and/or system operators as required for real-time detection, isolation, and resolution of problems, and serve as backup support to engineering crew
  • Work with the Project Services Team delivering the technical elements of projects to end customers ensuring adherence to the Pervasive project management methodology and security standards as detailed within the Group’s Project Lifecycle Process in line with our ISO Certifications and industry best practice
Qualifications for technical services engineer
  • Validate and make recommendations to project documentation and project drawings as required
  • 1 years of experience in server-side languages like PHP, Ruby, Python, Perl
  • A BS or MS degree in Chemical Engineering, Mechanical Engineering, or Environmental Health and Safety that includes an emphasis on PSM or RMP (required)
  • Practical experience of minimum 3-5 years in the design and installation of commonly built systems, such as plumbing, fire protection, HVAC
  • Food manufacturing industry experience is considered highly advantageous
  • Excellent leadership qualities, verbal and written communication skills, database query and key word search techniques, technical analysis and problem solving skills, and cooperative, collaborative, and influential interpersonal relationship skills are required
2

Technical Services Engineer Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of technical services engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical services engineer
  • Ensure the successful delivery of IT Infrastructure projects within scope, budget and to the satisfaction of our customers
  • Produce Statement of Works demonstrating that we understand any customer questions or clarifications by providing responses which are accurate, unambiguous and concise
  • Be the lead technical voice in D & I Workshops providing the confidence to others of your own knowledge and experience presenting your solutions with authority to our customer’s key decision makers and technical recommenders
  • Perform advanced troubleshooting providing “hands on” third line escalation assistance to other Operations staff if required
  • Be a technology “Guru” in a chosen speciality becoming the Pervasive point of excellence for your area running formal knowledge transfer sessions and best practice recommendations
  • On-Call – This position requires the successful candidate to be part of our Technical Assistance Centre
  • Proactively monitor Hydroprocessing unit operations and catalyst performance, with the aim to increase customer profitability and satisfaction
  • Prepare and present technical evaluations and recommendations for catalyst applications to existing and potential customers
  • Be a contributing member of the technical service group by providing in-house support to the region (preparation of technical proposals, review of unit operations and technical knowledge sharing)
  • Provide field support for catalyst related operations at the customer sites
Qualifications for technical services engineer
  • 8-10 years experience in configuring & administering of CISCO CUCM/Cisco Unity/Cisco Unified Contact Center/Verint/VPI call recording system/Aspect UIP
  • Good track record of design, implementation & optimization of Voice/Contact center solution
  • In-depth understanding of VOIP, SIP, H323, ISDN, PRI, E3,T3, T1, E1 protocols, compression algorithms & bandwidth analysis
  • Good Understanding of call loggers /recorders like Verint, VPI
  • Good listening and consultative skills, excellent written and presentation skills
  • Strong knowledge of identified operating system platforms, routers, network protocols, and security architecture
3

Technical Services Engineer Job Description

Job Description Example
Our company is growing rapidly and is looking for a technical services engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical services engineer
  • Responsible for assigned projects regarding process validation associated with current commercial products new products
  • Responsible for onsite services (travel required), hard drive sanitation, installations and decommissioning of enterprise hardware
  • Responsible for coordinating travel itineraries
  • Keeping records of all travel expenses
  • Keeping records of all onsite documentation
  • Position requires flexability and shift changes
  • Resolves all technical issues
  • Confers with customers and engineering group to clarify and/or resolve problems
  • May implement engineering change orders to documentation and build process
  • Troubleshoots and resolves integration and configuration problems involving system analysis
Qualifications for technical services engineer
  • A solid foundation in networking and linux fundamentals
  • Experience researching complex technical subject matter and documenting the results/key findings
  • Some hands-on experience with market-leading security products, including firewall and IDS systems
  • Ability to maintain, organize and expand git repo processes
  • Strong development background (preferably Python and JavaScript)
  • Development experience on the Salesforce platform (Apex and Visualforce)
4

Technical Services Engineer Job Description

Job Description Example
Our growing company is hiring for a technical services engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical services engineer
  • May assist with presales requirements gathering and post-sales support activities
  • Provide remedial technical support for Extreme products to our Premium and Strategic customers
  • Manage Premium Service or Strategic accounts for their support needs and delight the customers
  • Ability to troubleshoot and solve complex networking problems and high profile customer situations
  • Ability to adapt and adjust work style depending on the customer type ,customer from different Geo, your peer, engineering
  • Routing/switching ,VRRP, ESRP, EAPS, OSPF, BGP
  • Wireless, Radius, CWNA
  • Datacenter, XNV, Direct Attach
  • Candidate will be responsible for hardware, software, and data related systems
  • Providing technical guidance & training to customers, writing technical summaries
Qualifications for technical services engineer
  • Requires a BS within a Science, Technology, Engineering, or Mathematics discipline from an accredited college and 2 years system administration experience to include UNIX, Linux, and Windows platforms
  • Requires an active TS/SCI or TS/SSBI and must be willing to take a polygraph
  • Supplier Management interaction
  • Certification on Network and Server technologies like CCNA, MCSE, MCITP
  • Knowledge on any of the monitoring tools like NAGIOS, Solarwinds, WhatsUp Gold, HP OpenView
  • Support EMEA wide
5

Technical Services Engineer Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of technical services engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical services engineer
  • Provide technical assistance to management escalations for internal or customer issues
  • Create service sales opportunities (service and maintenance contracts, spare parts, modernization, energy efficiency, motor maintenance and repair ) in customer plants and forward the opportunities to the sales team
  • Identifying and understanding issues, problems, and opportunities
  • Support personnel will interface with external sites and/or system operators as required for real-time detection, isolation
  • Works with other 24x7 engineering crew across multiple locations providing enterprise level maintenance support, with
  • Application & product recommendations
  • Engage with converters and end users as directed by marketing /sales personnel
  • Direct technician on application based testing support, direct /Train AC’s
  • Perform commissioning, fault intervention/elimination, repair and preventive maintenance for electric motors and generators
  • Develops and delivers technical training on ADVA products and technologies to Customers and other technical support staff
Qualifications for technical services engineer
  • Ability to apply concepts of advanced math courses (Statistics, Calculus, ) to engineering problems
  • Bachelor's degree, preferably a B.S
  • MCP/MCSA/MCSE Certification required
  • Advanced knowledge of and experience with several core technologies including vSphere, SRM, Client hardware/software or operating system deployment, Windows operating systems, RedHat Linux operating system, Exchange, Active Directory, clustering, load balancing, Citrix, Cisco UCS, Cisco Nexus, Microsoft Lync, CommVault and F5
  • Experience with enterprise-class storage systems NetApp preferred
  • Experience with SCOM and SCCM

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