Services Business Analyst Job Description

Services Business Analyst Job Description

150 votes for Services Business Analyst
Services business analyst provides and update annual HIPAA and Security training and respond to any quires related to privacy and security to Pune team.

Services Business Analyst Duties & Responsibilities

To write an effective services business analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included services business analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Responsible to incorporate requirements into Developer level user stories (Agile methodology)
Tracks problems and bugs
Provide support to QA
Lead quarterly budget process
Support sales team with reporting and data analytics that will help drive day-to-day sales activity o Segmentation of potential investors (by type, geographical locations)
Highlight and analyze critical data fields for monitoring sales activity
Strong technical aptitude to easily consolidate data to develop reports and resolve data issues
Assist with the transition to a new CRM (Microsoft Dynamics)
Work with the sales support team and technology team to highlight sensitive data points and processes
Help to build internal reporting requirements for the sales team

Services Business Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Services Business Analyst

List any licenses or certifications required by the position: APICS, CPM, IIBA, PMP, CBAP, CAP, LEAN, PMI, ITIL, CCBA

Education for Services Business Analyst

Typically a job would require a certain level of education.

Employers hiring for the services business analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Computer Science, Finance, Education, Engineering, Accounting, Business/Administration, Economics, Information Systems, Statistics

Skills for Services Business Analyst

Desired skills for services business analyst include:

Company technical services team members
Analytic based software
HIPAA privacy and Security rules
Microsoft Visio and Power Point
Webinar applications
Excel and PowerPoint

Desired experience for services business analyst includes:

Assist with highlighting any procedural changes that may be required due to the CRM conversion
Assist with the training of the sales and sales support team during the role out of the new CRM
Analytical and numbers oriented
Advanced knowledge of CRM - Microsoft Dynamics experience required
Prior experience designing and/or using Business Intelligence/Data Discovery tools is a plus
Must be able to work in a fast paced environment, manage time and priorities under pressure and meet deadlines

Services Business Analyst Examples


Services Business Analyst Job Description

Job Description Example
Our growing company is hiring for a services business analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for services business analyst
  • Assist in the change management and QA/Testing phases of the project by implement software quality assurance initiatives for projects within Wealth Management
  • Adhere to toolsets & procedures and embrace them with their project management skills
  • Management reporting including creation, collation & publishing of regional & functional dashboards
  • Work with geographically dispersed teams, specially team(s) in India, New York and London
  • Provide insight into support operations by analyzing and reporting on Help Center usage and customer support workflows
  • Work with operations teams to devise and test experiments such as UI redesigns and workflow changes
  • Analyze customer support data and make recommendations for process improvements
  • Work with team members and managers to provide data analysis and insight on projects as needed
  • Develop and run weekly and monthly metrics reviews for stakeholders
  • Review the primary deliverables of the development and the design, particularly the interface characteristics, the integration requirements, data diagrams, documentation of the design the company implementation plans, and ensure that the technical solution aligns with business process
Qualifications for services business analyst
  • Embrace and appreciate precise execution
  • BS degree in Liberal Arts, Communications, English, Business Administration or similar discipline
  • Minimum 5+ years of banking or financial services experience required
  • Minimum 1-3 years of relevant experience in risk, audit or compliance related field
  • Previous core servicing, collections, or default operations experience is highly desirable
  • Working knowledge of auditing concepts with the ability to independently understand, analyze, and validate info

Services Business Analyst Job Description

Job Description Example
Our growing company is hiring for a services business analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for services business analyst
  • Writing Functional Specs
  • Maintaining YTD repository for the site scores that include KPI like attrition, volumes, efficiency data, quality NCE Global for creation of business reviews and also making adhoc presentations
  • Reporting of NCE global performance data to various stakeholders on a monthly basis headcount, volumes processed, OPID changes and org chart for the department
  • Providing weekly reviews to Team Leaders for all Global NCE functions Internal Data Entry, NAL Support – Queue & Phones and Portfolio Risk Review for conducting audits
  • Responsible for ITIL Based Request Management Process
  • Oversee the creation, maintenance, and retirement of requests
  • Manage Hardware and Software Standards
  • IT Procurement Process (Including telephony related requests and fulfillment)
  • Assisting the decision-making processes for various business needs
  • Applying core management skills, such as organizing and planning
Qualifications for services business analyst
  • Knowledge of modern BA practices
  • Consulting or Technology competency and experience from top tier System Integrators, IT consulting, or other digital technology-related professional services field
  • Innovative thinker – Strong use and passion for technology, understands design thinking
  • Analytical thinker – Strong problem solving capabilities and follows a structured, analytical approach
  • Leadership – Effectively persuade others (customers, peers, senior management, ) using data-based knowledge, emotional intelligence, confidence, and organizational insight
  • Knowledge of payroll and HR transactions HR Module of SAP

Services Business Analyst Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of services business analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for services business analyst
  • Implementing internal and public auditing knowledge in evaluating reports
  • Works with business partners to capture business needs
  • Ability to provide business decision support analysis including data queries, data analysis and ad hoc reporting
  • Will be acting as domain expert in the field of repair, CRM and identity management
  • Engages with knowledge workers to incorporate usability and user interface needs when designing systems
  • Negotiates contracts, manages relationships, and monitors vendor performance against SLAs
  • Works with Sales and local Ops to administer territories (account movement, solving gaps and overlaps, x-LoB alignment)
  • Sets up joiners/leavers in territories and Forecast hierarchy
  • Sets territories for newly acquired companies based on Corporate Go To Market and Sales Management strategy
  • Engages in Territory Planning with Sales Leadership and Field Ops, builds new fiscal year’s territories according to approved Sales Model and local country policies, for all the supported lines of business
Qualifications for services business analyst
  • Working knowledge of TS2/TS1 and TSYS satellite systems
  • Strong knowledge of Options management an asset
  • Strong ability to identify implications of changes to other users and systems
  • Strong ability to process and manage data
  • Strong ability to manage multiple simultaneous projects while meeting tight timelines
  • Possesses a University degree in business, technology, engineering or any related field

Services Business Analyst Job Description

Job Description Example
Our company is growing rapidly and is looking for a services business analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for services business analyst
  • Provides support to Sales Reps/Managers and Field Operations to questions/issues related to territory definitions and territory assignments on sales accounts/opportunities
  • Owns and monitors the Territory Quality KPIs for his/her respective sales group, investigates and rectifies any incorrect setups
  • Works with Field Ops to Communicate/Reinforce the Corporate and regional guidelines, rules and best practices
  • Participates in territory related User Acceptance Tests (UATs) of new features/systems, supporting the territory management process
  • Meet with key business partners regularly to uncover business issues that need to be addressed in future releases of the sales & marketing technology frameworks, and partner to Identifyopportunities for process optimization and redesign
  • Validate and verify all requirements, making sure they map to the business need being
  • Research and components of solutions to problems
  • Manage financial accounting of Long Term Service Agreements (LTSA) such as Customer Service Agreements(CSA) & Construction contracts transactional services contracts
  • Actively participate in contract handover reviews from Inquiry-To-Order (ITO) to Order-To-Requisition (OTR) T&C clarifications, Management Entity setup, payment security, hedging evaluation
  • Drafting marketing documents such as Confidential Information Memorandums for financings and/or sell-side assignments
Qualifications for services business analyst
  • Ability to provide technical assistance in identifying, evaluating and developing solutions that meet user requirements
  • Understanding of airlines’ merchandising
  • Possesses minimum 4-6 years of professional experience in a financial services technology environment and/or in Product Options Management
  • Experience in Anti Money Laundering (AML) and financial compliance industry
  • Experience defining data and system requirements
  • Understanding of client, account, and activity data and the various sources of the data

Services Business Analyst Job Description

Job Description Example
Our company is growing rapidly and is looking for a services business analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for services business analyst
  • Serve as the project leader for smaller-scale to mid-sized IT projects
  • Lead implementations, rollouts, and post-implementation audits
  • Serve as a subject matter expert resource and lead to Business Analysts
  • Sketch new ideas, obsessively
  • Graphically create wire-frames and provide interface direction to design team
  • Write Agile user requirements and stories in collaboration with the engineering team
  • Participate in sprint planning and other Agile ceremonies
  • Effectively run meetings with Stakeholders ensuring everyone is on the same page (using audience appropriate terminology) and thoroughly understanding the process
  • We are in the business of storytelling
  • We rely on data to support business decisions
Qualifications for services business analyst
  • Writing user stories and associated acceptance criteria
  • Creating activity, sequence and state diagrams
  • Interviewing customers, whether in person, by phone or by email
  • Performing functional walkthroughs
  • Writing user manuals or guides
  • Creating and giving presentations

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