Production Support Analyst Job Description
Production support analyst
provides L3 technology support and apply site-specific knowledge to address incidents with manufacturing automation and laboratory systems and other GMP systems.
Production Support Analyst Duties & Responsibilities
To write an effective production support analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included production support analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Communicate with Business and Technology stakeholders
Conduct interviews and facilitate sessions to gather requirements for projects
Participate in User Acceptance and End to End testing, including planning, preparation, execution, and defect tracking
Provide other support to production systems and new development by coordinating efforts, sharing knowledge, and communicating across impacted teams
Contribute to continuous process improvement, to increase overall efficiency and quality
Manage service delivery governance to support core application development teams in their efforts to progress technology deliverables through the SDLC lifecycle
Manage environment support functions for application platforms across pre-production environments
Establish and manage application health checks in the pre-production environments to ensure efficient progress through the SDLC cycles for technology deliverables
Apply your technical and analytic skills to triage severity 3 and 4 problem escalations for the digital channel technologies, and provide resolution details in a system change request to our product and delivery teams, tracking to resolution
Participate in the creation, and maintaining of support documentation for the channels in scope
Production Support Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Production Support Analyst
List any licenses or certifications required by the position: ITIL, SSL, SSH, SFTP, TCP/IP, V3, DNS, PI, ADM, FPC
Education for Production Support Analyst
Typically a job would require a certain level of education.
Employers hiring for the production support analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Education, Technical, Business, Information Systems, Finance, Engineering, Real Estate, Accounting, Information Technology
Skills for Production Support Analyst
Desired skills for production support analyst include:
Mainframe
Relational databases
Company software products
Networking technology
Open systems operating systems
SQL
Blending the technical environment with strategic direction
Businesses supported
Demonstrated ability to apply multiple technologies to business situations and identify and apply productivity improvements
Specialized systems
Desired experience for production support analyst includes:
Tangible experience with information technology
Bachelor’s Degree (Computer Science or related preferred)
Able to interact with IT and business customers located across the U.S. and Canada to clarify or define business needs/issues
Works well in a diverse global team environment
OS JCL
ARTS
Production Support Analyst Examples
1
Production Support Analyst Job Description
Job Description Example
Our innovative and growing company is looking for a production support analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for production support analyst
- Preferred working knowledge of Docker, SQL
- Tier II Support of Production Applications
- Confirm incident logging on reported events affecting any systems, applications, or 3rd-Party vendors
- Act as a dedicated support contact for multiple high level customers
- Provide production and non-production environment support for Business functions Applications
- Takes responsibility for end-to-end solution of incidents, and problems
- Participate in 1st level 7x24x365 support for mission-critical server systems
- Periodically carry an on-call pager within an 8-week rotation (1 week on, 7 weeks off)
- Provides senior level production support of applications, databases and/or systems
- Provides infrastructure configuration services on multiple platforms in the test environment
Qualifications for production support analyst
- Participate and contribute to the on-going development of the team by sharing information, knowledge, expertise and lessons learned on a regular basis
- Provide ongoing system management & support to Big Data – Hadoop platforms - some after-hours and weekend support will be required
- The candidate must be flexible in terms of working practices as the role requires occasional evening, weekend and bank holiday work
- Ability to diagnose problems, define and co-ordinate the implementation of solutions individually and with other global group members
- Knowledge of source systems in the business units and reporting processes
- Current on reporting requirements and applying this to new technology
2
Production Support Analyst Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of production support analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for production support analyst
- SQL Administration, SQL Development, SQL Support, Data Modeling, Data Warehouse
- Ability to write, modify, and execute SQL queries for Oracle and SQL Server
- When solving a mainframe production or system problem, makes effective use of tools and resources, such as Wiley and Zena (or other monitoring tools) to solve the problem
- Act as primary infrastructure support resource for eMaintech web & SQL servers, coordinating production build deployments & interacting with Maintech infrastructure support team for other support activities, including BR/ DR strategies
- Assist with the orientation of Go Live support staff, set up command center, and break down Command Center for Go Live
- Complete assigned tasks within the scheduled timeframe
- Provide on-site support during activations, including documenting and troubleshooting issues
- Provide on call Production support on a rotational basis
- Must have a working knowledge of Linux and Windows Server
- Support the NIAT and ICM sales/new business professionals by knowing all pertinent information regarding assigned clients
Qualifications for production support analyst
- Exposure to Scripting (Shell, Perl, Python )
- Contribute in the preparation of system implementation plans and support procedures
- Advanced level experience in the design, development and implementation of BOBJ universes and reports in multiple, large scale environments
- Advanced level experience working with many of the following tools - BO 3.1, BI 4.0, Explorer, Lifecycle Manager, SAP Integration Kit, Crystal SDK
- Experience working with users to ensure BO requirements are developed to specification
- Ability to connect and develop on the top of BEx Queries and WebI reports
3
Production Support Analyst Job Description
Job Description Example
Our company is searching for experienced candidates for the position of production support analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for production support analyst
- Write, execute, and test Oracle update and query SQL statements to back and front end databases from testing all the way through production environments
- Perform prescribed tasks to maintain compliance with all ITIL, SDLC, SOX, and Internal Audit requirements for all application changes
- Develops user acceptance tests to ensure successful validation of system functionality
- Provide level 2 production services for Shared Services Applications within the Electronic Data Management Systems domain
- Need to resolve Incidents, Service requests and raise/track change request & problem tickets to closure
- Ability to work the required shifts to support 5 day/13 hour coverage
- Production monitoring, triage, code investigations and data updates for all applications
- Performing initial triage of production incidents to identify code or data issues
- Creating and testing database scripts to correct data anomalies
- Interfacing with Application Developers to communicate issues and suggest remediation
Qualifications for production support analyst
- Knowledge in Crystal Reports a plus
- A Bachelor’s degree or equivalent experience with a major or minor in computer science or related field and a minimum of seven to ten years proven and progressive experience, including a minimum of three years in project management required
- Assist with training internal and external clients on our suite of applications, along with solutions to client�s demands or issues that may arise
- Self-assured � capable of working in a pressurised, client-facing environment, with stakeholders
- Provern experience in trade floor Production Support
- Experience with Windows office toolset (Word, Excel, Powerpoint, .)
4
Production Support Analyst Job Description
Job Description Example
Our company is searching for experienced candidates for the position of production support analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for production support analyst
- Ensures all features of our software is used to its fullest potential and the Scheduling team is trained on the use of those features
- Builds and maintains interfaces between our Scheduling software and the environments it manages/monitors such as PeopleSoft, Windows and Linux, and various cloud environment
- Participates on projects led by the PPMO office as assigned
- Documents processes and tools used by the team
- Rotates off hour on-call duties with teammates
- Serve as point of contact for all customer software application troubleshooting
- Provide inbound customer phone support
- Conduct computer diagnostics to investigate and resolve problems and provide technical assistance
- Perform detailed research and analysis for escalated service issues
- Assist in training customers on the use of the application software
Qualifications for production support analyst
- BS/BA in Computer Sciences/Information systems or 2 - 5 years of equivalent experience mandatory
- Support application releases requiring execution of Autosys jobs, Unix and database script execution interfacing with business team/s
- Assessing technical bulletins to ensure there will be no impact to the production environment
- Drive to root cause and resolution
- Providing on-call support for after-hours batch processes
- Partnering with the Delivery Management team to ensure a smooth transition from enhancement and project teams to production support team
5
Production Support Analyst Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of production support analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for production support analyst
- Incorporate campaign optimization testing/results
- Develop audiences with segmentation campaign management tool
- Comply with standards, regulations, and internal IT processes
- Performs first level troubleshooting of issues on Unix and Oracle database environments
- Collect, manage and clean datasets related to the report generation requiring vigilance in reviewing the quality of complex data sets received from various sources (e.g., prospect lists from testing organizations and other sources to ensure quality data)
- Research and reconcile data discrepancies occurring among various information systems and reports (e.g., manage data mismatches for information that is delivered from multiple sources
- Identify new sources of data and methods to improve data collection, analysis and reporting (e.g., assist with setting up the PeopleSoft system to accept data sets annually
- May test prototype software and participate in approval and release process for new software (e.g., quarterly regression testing as new PeopleSoft patches are delivered
- Analyze daily, weekly, and custom production reports to determine overall, team, and individual performance
- Send daily reports to leadership including analysis, recommendations and areas of focus
Qualifications for production support analyst
- You have worked in a production support environment supporting enterprise level software that is cloud and SaaS driven
- Demonstrated knowledge of system monitoring, system management and automation tools
- At least 2 years experience working in a trader facing Production Support role with demonstrable experience of trading issues such as pricing, trade flow, Profit and Loss
- Strong Fundtech GPP product knowledge
- Strong experience in GPP Production Support (Workarounds & emergency patch delivery)
- Experienced in Banking Domain