Analyst, Production Support Job Description

Analyst, Production Support Job Description

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Analyst, production support provides data on our firm, people, assets under management, and products for internal and external audiences, using Excel, Powerpoint and Word;.

Analyst, Production Support Duties & Responsibilities

To write an effective analyst, production support job description, begin by listing detailed duties, responsibilities and expectations. We have included analyst, production support job description templates that you can modify and use.

Sample responsibilities for this position include:

Support Genesys Infrastructure ensuring platform is fully operational and meets documented Service Level objectives
Support/Implement periodic upgrades of the Genesys Infrastructure as required
Implement, document, and maintain Genesys Routing Strategies for all business units
Provide support for Disaster Declarations
Provide support for DR exercises
Ability to Design, develop, code, test, debug and document applications using BO and other supporting tools to satisfy requirements of user areas
Participate in On-Call rotation for the supported systems
Perform problem analysis, troubleshooting, and timely resolution of production issues
Facilitate incident triage with focus on root cause and resolution
Develop strong relationships with key partners within Technology and Business in order to achieve exceptional results

Analyst, Production Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Analyst, Production Support

List any licenses or certifications required by the position: ITIL, SSL, SSH, SFTP, TCP/IP, V3, DNS, PI, ADM, FPC

Education for Analyst, Production Support

Typically a job would require a certain level of education.

Employers hiring for the analyst, production support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Education, Technical, Business, Information Systems, Finance, Engineering, Real Estate, Accounting, Information Technology

Skills for Analyst, Production Support

Desired skills for analyst, production support include:

Excel
Outlook
Word
PowerPoint
Access
Microsoft Office products – Word
Visio
Ansible and YAML scripting
Aspects of the organization
Business and information systems

Desired experience for analyst, production support includes:

Willingness to develop self
At least 10 years of professional IT experience with at least 3+ years support experience in a field related to Data Warehouse - Business Intelligence environment
Bachelor's degree in Information Systems, Computer Science, or equivalent degree/work experience
Ability to develop complex SQL queries on Oracle and SQL Server databases
University degree (BA) or less education combined with relevant experience
Very good knowledge of OWB

Analyst, Production Support Examples

1

Analyst, Production Support Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of analyst, production support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for analyst, production support
  • Use strong technical and operational skills to proactively identify and recommend opportunities that will increase the efficiency and effectiveness of problem escalation, tracking, reporting and resolution
  • Regularly review and analyze the service requests and issues that are raised
  • Responsible for translating business needs into formal and clearly
  • Act as technical lead for all Medium, High and Very High complexity projects
  • Build and execute short / long-term roadmaps and get business buy-in
  • Provide optimization recommendations through historical analysis and forth coming projects
  • Identifies potential issues and processes gaps
  • Triage complex priority 3 and 4 issue escalations for the digital channel technologies, partnering with development and product owners as required, tracking to resolution
  • Use strong technical and operational skills to proactively identify and recommend opportunities that will increase the efficiency and effectiveness of issue escalation, tracking, reporting and resolution
  • Identify opportunities to eliminate significant amounts of ad hoc reporting requests by developing alternative strategies that give internal and external customers the ability to gather information required
Qualifications for analyst, production support
  • Ability to develop a broad knowledge and understanding of technology and business related items in order to identify and prioritize issues and their solution
  • Ability to understand the problems as a business user describes them and translate them into the specific technical problem
  • 10+ years overall IT experience with 6+ years experience in Technical and Data Analysis and 4+ years Solution Design, Development, Testing and Integration of complex applications
  • Experience in support critical consumer facing applications
  • Knowledge of B2C presence on the public internet preferred
  • May be required to work weekends, provide off-hour support, and/or carry pagers
2

Analyst, Production Support Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of analyst, production support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for analyst, production support
  • Prepare Broker Opinion of Value and Offering memoranda with customized economic, market and area overview site-specific analysis
  • Participates on large, matrixed project teams
  • Ongoing monitoring of the systems/applications
  • Monitor and resolve all HL7 interface errors and print errors
  • Respond to Help Desk tickets and requests for service
  • Perform routine configuration and maintenance to the SCM environments
  • Assist with testing for software upgrades and enhancements to the application
  • Follow all change control policies and complete required documentation
  • Work with the site activation project manager to ensure site and user readiness including document device allocation
  • Prepare documentation for site activation folders for support staff and internal team (workflow documents, Quick tips, contact lists, hospital info)
Qualifications for analyst, production support
  • Programming Knowledge (e.g VBA)
  • Strong Cognos TM1, Report Studio, BIA, Perspectives knowledge
  • Ability to communicate effectively with IT professionals on an in-depth technical level and with non-technical (lawyers, paralegals, ) people, both verbally and in writing
  • A minimum of five (5) years of experience in a production/support or application development environment with functional experience in change management and incident management
  • Engineer upgrades and enhancements of Apache
  • 3 to 5 years experience in Business Objects XI R3 or BI4 (Universe and Webi)
3

Analyst, Production Support Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of analyst, production support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for analyst, production support
  • Reporting to the Asia-Pacific Support/RTB Lead for Instrument and Price Support, this role will be based in our Pune Office, an integral part of our global team spanning London, Prague, New York and Pune
  • The primary responsibility is to provide front line support to the business and other IT teams, to ensure continued availability, effectiveness and accuracy of production systems
  • Coordinate for releases, deployment, validation, patching activities
  • Provide governance on Technical Operations Support projects assuming a principal role in system and software integration
  • Serves as main contributor in devising solutions to facilitate quality delivery of projects
  • Principal resource on matters relating to area of system expertise to include training of Application Programmers, Production Analysts, Computer Operators, department associates, and business unit users
  • Provide level 2 production services for Shared Services Applications
  • Ensure that defined CTO Production service operations and support processes are adhered to by the team
  • Provide 2nd level support for production issues across multiple applications, including problem identification, definition and implementation of short-term work around and coordination of long term software solution with business analysis and development team
  • Coordinate Review and respond to system audit alerts in a timely manner
Qualifications for analyst, production support
  • Knowledge to identify and help avoid pitfalls associated with data warehousing
  • Work professionally and collaboratively with the government customer and other contract members of the project team
  • Self-motivated and take initiative in performing tasks
  • This role involves extensive face-to-face, telephone and email interaction with the business (Traders and Salespeople) and business support staff, Business Management, Middle Office, Back Office and Compliance
  • Owenership and Communication of issues
  • Ability to translate business need into technical requirements with solution recommendations
4

Analyst, Production Support Job Description

Job Description Example
Our innovative and growing company is hiring for an analyst, production support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for analyst, production support
  • Serving as a Release Manager for software deployments to production
  • Application/Data Integration Support
  • Data Analysis/Stewardship
  • Review, enhance and improve current support processes and procedures as needed
  • Act as the primary liaison between the development team, operations and business management to identify critical measures and define data requirements for a consistent and accurate reporting infrastructure
  • Analyze existing business processes in conjunction with the reporting needs of various business users and management to develop reporting models, frameworks, and strategies
  • Installs, updates, and maintains vendor software used by the Production Support team
  • Serves as the subject matter expert for scripts and tools used by the Production Support team
  • Creates and manages a Test and QA environment for testing new software components or versions prior to a production release
  • Uses Linux and Windows scripting languages, or other appropriate programing languages, to automate manual processes where possible and feasible
Qualifications for analyst, production support
  • Minimum 5 year experience in a mainframe MVS operating environment – TSO, JCL, ISPF, SDSF, INSYNC, REXX, CA7
  • Minimum 5 year experience with Base SAS (PC and Mainframe environment)
  • This role involves extensive face-to-face, telephone and email interaction with the business (External users, Traders and Salespeople) and business support staff, Business Management, Middle Office, Back Office and Compliance
  • Knowledge of networking (TCP/IP, Firewall rules) and UNIX\WINDOWS servers and infrastructure environment
  • 4 years’ experience with .Net, Domino (Lotus Notes), XML, Java, and Cognos Reporting
  • Understanding of all Information Security and Physical Security Applications
5

Analyst, Production Support Job Description

Job Description Example
Our innovative and growing company is looking for an analyst, production support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for analyst, production support
  • Research and apply new industry trends/best practices with regard to procedures/processes
  • Analyze requests to determine feasibility of the requested change the most effective way to incorporate that change into our products
  • Develop and execute implementation plans that capture scope, objectives, and timelines to ensure timely delivery of committed projects
  • Complete QA of teammates’ analysis and configuration
  • Communicate with internal and external stakeholders as appropriate for analysis, scheduling, issue clarification and assistance
  • Analyze and drive Incident Management improvements leading to reduction in Mean Time to Recover (MTTR)
  • Support new and ongoing communications including manage tickets, develop test, implementation and rollback plans for solution, and implement fixes
  • Manage marketing automation tool enhancements and fixes
  • Quality assurance testing including automation review
  • Construct data import/export/filter query automations
Qualifications for analyst, production support
  • Basic mainframe skills preferred (JCL, RACF)
  • Basic knowledge on Unix, database ( SQL or Sybase or Oracle) and Unix shell scripting
  • Ensuring that service level agreements are met
  • Interacting with client, vendors and business partners
  • Communicating the status of all production problems and upcoming maintenance and release activities to business partners, stakeholders and upper management
  • Continually looking for opportunities to improve applications, batch processes, to improve overall customer experience and maintain a stable production environment

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