Application Production Support Job Description

Application Production Support Job Description

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Application production support provides analysis to develop, design, implement, maintain and support new/existing product system administration both internally and with external vendors.

Application Production Support Duties & Responsibilities

To write an effective application production support job description, begin by listing detailed duties, responsibilities and expectations. We have included application production support job description templates that you can modify and use.

Sample responsibilities for this position include:

Monitor overall health (performance and functional) of production, pre-production, and test environments of BES (Business Enablement Solutions) Applications and perform routine system configuration changes & upgrades
Develop and maintain system support documentation and processes
Analyze PL/SQL, Java, Unix Shell code to identify logic errors and potential optimizations
Develop and execute queries against large datasets to support impact analysis, data reconciliation, and results validation
Investigation of user queries via log file and process interaction, session drops, order issues, flow breaks, booking issues
Involvement in a rotation to ensure adequate coverage across all products during core North America business hours
Work with providers of softwareand hardware products consulting vendor service providers
Analyse results for trends and significant variations
Participate in BC/DR exercises
Monitor various critical processes and reports of Custom Applications

Application Production Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Application Production Support

List any licenses or certifications required by the position: ITIL, SSL, PCI, CCR, PM, CSM, AWS, SQL

Education for Application Production Support

Typically a job would require a certain level of education.

Employers hiring for the application production support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Engineering, Information Technology, Information Systems, Education, Technical, Business, Financial Services, Mathematics, Technology

Skills for Application Production Support

Desired skills for application production support include:

SQL
Ansible and YAML scripting
Block Chain functionality to support kakfa
Deploy
Develop
Development toolset to design
Maintain and improve software
Test
Zoop keeper
Alert escalation

Desired experience for application production support includes:

Investigation of user queries
Experience in Data stage version 8
Infrastructure knowledge such as Citrix and different monitoring tools is a plus
Provide immediate one-on-one support to representatives of consuming applications
Check on overnight batch processes, deployments and monitoring tools, to ensure technology readiness and availability each day
Participate project coordination efforts in on-boarding clients, synchronize internal technology teams to provide optimal end-to-end solution for both internal and external clients

Application Production Support Examples

1

Application Production Support Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of application production support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for application production support
  • Attend daily / weekly conference calls as and when required
  • Respond to in person, email, IM and telephone to all technical queries for the production environment
  • On-site, in person availability during SPG NY business hours
  • Strong focus on ownership of issues from their reporting to their resolution
  • Provide day to day production support services for Custom Applications / Reports –
  • To provide product support and ensure smooth operation of the systems
  • Knowledge of Operating Systems, Middleware, DB , WebServers, batch control
  • Support assigned systems and / or projects through broad conceptual understanding of capabilities and direction of technology, coupled with an in - depth knowledge of the technology required and the needs of business environment
  • Anticipate customer needs, and effectively communicate in a manner consistent with the audience
  • Utilize outstanding analytical and diagnostic skills when dealing with complex issues and uncertainty, and make sound decisions quickly while carefully evaluating risks and alternatives before taking action
Qualifications for application production support
  • Self motivated to further enhance the stability and performance of the production management environment
  • Familiarity with IT infrastructure networks, storage, unix system administration
  • Experience in market connectivity technologies ION, FIX
  • Have dealt with external ECNs Bloomberg, TradeWeb, espeed, and broker venues
  • When assigned as project manager, leads projects of high complexity, prepares project plans, estimates and schedules, and manages projects to assure objectives are met on time and within cost
  • Working to resolve problems and incidents of varying complexity to enable the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business
2

Application Production Support Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of application production support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for application production support
  • Effectively communicate from technical team direction to senior management presentations with an adaptive style for gaining the engagement, cooperation and commitment of others
  • Establishing the JPMC culture with employees new to the firm
  • Developing the Production Management work ethos
  • Displaying financial industry behaviors representative of JPMC
  • Heavily engaged in the recruitment and build out of staff
  • Developing and maintaining relationships with Production Management teams located worldwide in the follow the sun support model
  • Fostering the next generation of local leaders of JPMC
  • Act as a technical point of contact for end users regarding application issues or inquiries
  • Responsible for the set-up, promotion, and administration of applications, systems, components, programs, reports and/or processes from development and/or QA to Production environment
  • Review handover document from the Solutions Development Team and access the technical risk of incorporating a given solution into the internal production environment and communicate the findings to management and/or project/work teams to ensure quality, completeness, and adherence to our technology standards
Qualifications for application production support
  • Working to resolve problems and incidents to enable the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business
  • Knowledge on Currency Trading, Compliance and Management
  • Ability to understand data integration
  • Ability to handle complexity of interfaces
  • Must have 5 years’ experience delivering production support services
  • Bachelor’s Degree in Engineering or MCA from a reputable college
3

Application Production Support Job Description

Job Description Example
Our growing company is looking to fill the role of application production support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for application production support
  • Analysis and timely resolution of production issues, including escalation of critical issues that are not resolvable by ETPA
  • Able to work in a fast paced environment and multi-task accordingly
  • Able to dissect a problem and troubleshoot until resolution
  • Integration to IT projects / production work with our experts
  • Full ownership on a challenging IT project
  • Entering parameters into Warehouse Mgmt
  • Printing and sorting of pick tags, shipping documents, and daily reports
  • Use, operation, installation, configuration (hands on) of printers, thin clients, PC’s, and scanners
  • Perform IT and non-IT related business functions at Customer Sites
  • Maintaining and executing Standard Operating Procedures (SOPs)
Qualifications for application production support
  • Handle complex outage situations, managing multiple teams and real time problem determination
  • Recognizes how each component (application, system, network) contributes to operational performance goals
  • Leads incident resolution and trains others on how to resolve issues
  • Identified as technical escalation point for incidents
  • Ability to quickly resolve issues based on experience
  • Works independent of direct supervision
4

Application Production Support Job Description

Job Description Example
Our company is hiring for an application production support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for application production support
  • Release management and deployments - understanding of release management process through development, test, and production environments
  • Assist in the resolution of IT issues involving CCA applications used in production-related activities
  • Provide technical support to resolution for all assigned IT Service Requests & Incident tickets
  • Interface with Computer Room Operations teams located at various CCA sites, along with remote Application Owners
  • Understands effects of IT Architecture on production performance, tuning queries, auto sys batch job scheduling/monitoring
  • Conduct deeper analysis of issues requiring techno-functional knowledge on FinReg applications
  • Perform issue investigation and resolution, planning and release management
  • Assist emergency deployments or provide hands-on application specific technical support for issues that are escalated from offshore
  • Liaise with IT work streams, Infrastructure and offshore APS teams to resolve Production issues
  • Collate and prepare inputs for operational meetings related to Production for FinReg work stream
Qualifications for application production support
  • Uses experience to resolve incidents and does not rely solely on pre-documented solutions
  • Escalation for lesser skilled technician
  • Formulate operational performance goals
  • Translate corporate strategy into operation targets
  • Communicate operational targets to others as appropriate
  • Consider scope, availability of resources, constraints and market placement when developing operation targets
5

Application Production Support Job Description

Job Description Example
Our innovative and growing company is looking for an application production support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for application production support
  • Effectively resolve functional problems and inform the appropriate stakeholders
  • Ensure that assigned applications are available and operational
  • Define and update application support manuals
  • Analyze recurring problems and propose solutions
  • Process ad hoc user search data requests
  • Participate in post-deployment testing of new versions
  • Configure platform installation if needed
  • Respond to users within established timelines according to the severity of the problem, document and path (case study, issues, action plan)
  • Provide timely production and project status reports to the IT management team
  • Communicate with multisite development teams (Europe, Asia, North America)
Qualifications for application production support
  • Analyze actual performance against targets
  • Provides insight and interpret operations performance data
  • Suggests ideas and opportunities for improving performance
  • Consider others input when formulating targets
  • Knows basic terminology and functionality of application
  • Knows basic structure of application

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