Application Support Job Description

Application Support Job Description

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Application support provides development, maintenance and enhancements to new and existing Java applications through the use of Oracle JDeveloper and Oracle Application Development Framework (ADF).

Application Support Duties & Responsibilities

To write an effective application support job description, begin by listing detailed duties, responsibilities and expectations. We have included application support job description templates that you can modify and use.

Sample responsibilities for this position include:

Setting up application monitors using industry standard monitoring tools, creating customized monitoring scripts
Develop custom integration that tie systems like Jira, Bitbucket, Hipchat, Jenkins, code review tools, code coverage, application security, build management, CA DevTest (old Lisa), QMetry, Selenium, JMeter
Knowledge of tools like Jira, Bitbucket, Hipchat, Jenkins, SonarQube, Fortify, Doxygen, Sphynx, Jacoco, , CA Dev (Lisa), QMetry, Selenium, JMeter
Analyze adhoc report requests made by internal Business partners
Communicates with key resources, provides issues assistance & level II support to ensure excellent and timely service to the user community
Add on functionality (add new function to existing clients)
Analyze daily incidents related to Varicent/Workday/Taleo and work out corrective actions to improve level of service, including providing automation for manual repetitive tasks or automated workarounds
Follow up on issue resolution by logging defects and enhancement requests, including working directly with Engineering team, providing root cause analysis and future avoidance information, and documenting issues
Analyze issues related to transaction responses and implement programmatic solutions to improve application performance
Resolve incidents and fulfilling requests raised by clients and ensuring they are completed in a timely manner with highest degree of customer service

Application Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Application Support

List any licenses or certifications required by the position: ITIL, SSL, RHCE, PMP, V.3, MCTS, MCP, MCSE, DEV, V3

Education for Application Support

Typically a job would require a certain level of education.

Employers hiring for the application support job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Computer Science, Engineering, Technical, Education, Business, Information Technology, Graduate, Information Systems, Technology, Service Management

Skills for Application Support

Desired skills for application support include:

SQL
Approaches
Java
Tools
Oracle
Unix
Linux
Practices
Tools and techniques for anticipating
Relevant applications and development of life cycles

Desired experience for application support includes:

Knowledge and practical experience using ETL Development tools (Ab Initio, Informatica, etc…)
Creating and managing schedules using corporate tools (Tivoli Workload Scheduler or Control-M)
Experience in supporting Data Warehouses and Data Marts
Expertise in trouble shooting and resolving database performance bottlenecks
Experience with UNIX/Perl scripting
Experience with Business Objects XIR2 (Web Intelligence, SDK & Crystal Reports)

Application Support Examples

1

Application Support Job Description

Job Description Example
Our company is growing rapidly and is looking for an application support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for application support
  • Develop strong relationships with other service personnel ensuring that issues are addressed in the most expedient and effective manner and that users are kept updated at all times
  • Develop clear and accurate documentation to reflect up to date representation of the environment
  • User queries/BSC
  • Monitor Application Performance and Maintaining System Up Time
  • Detect and Diagnose Code Related Issue
  • Arranging with a Distributed team to Tackle Multi-Platform Issue
  • Troubleshooting Customer Reported Software Bugs from External Support Team
  • Continual Service Improvement activities
  • Install and configure server software, necessary proxies, mirrors and other peripheral software
  • Document application topologies, support functions
Qualifications for application support
  • MQ and Database/sql knowledge
  • Experience supporting SQL Server Database applications
  • Experience supporting applications developed with .NET/SQL Server 2005 Application Server
  • Experience in .NET development, encompassing analysis, design and development of business applications using C#, ASP.NET, ADO.Net and Entity Frame Work, HTML, XML, JavaScript, AJAX and JQuery and versioning tools (eg
  • Ability to manage and prioritize multiple issues
  • Familiarity working with geographically dispersed teams
2

Application Support Job Description

Job Description Example
Our innovative and growing company is hiring for an application support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for application support
  • Be the point of contact for any grievances in the team
  • Standardization of all Operation applications processes
  • Identifying infrastructure performance efficiency barriers
  • Assisting in post-implementation support focused on servers monitoring and performance
  • Performing other tasks defined by all the Application Manager (typically within Technical Analysis)
  • Ensuring that all incidents raised against the system are monitored and reported, to drive towards the improvement resolution time for all the OPS Applications
  • Involving relevant stakeholders in technical problem analysis to ensure root cause and subsequent solution is correctly established and prioritised
  • Ensuring that vendors’ delivered technical solutions are deployed in accordance with MLIT governance rules
  • Ensuring that there is good communication with all stakeholders particularly with Service Design (Capacity Management), Service Transition (Change and Release Management) and working close with Service Operation
  • Acting as entry point within the team for CSI Projects and for Change Management for Infrastructure related changes
Qualifications for application support
  • Provide escalated ticket/incident management for LCT supported applications will participate in defect management, issue tracking/trending
  • Strong knowledge and understanding of the Mpower and MVEST applications
  • Has a good knowledge of Microsoft Office applications Outlook, Word, Excel, Powerpoint
  • Understanding of real time distributed application architectures and experience with message based protocols FIX
  • Programming experience/development of small applications or tools
  • 5+ Years of production support experience on Mainframe environment
3

Application Support Job Description

Job Description Example
Our growing company is looking for an application support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for application support
  • For new developments, ensure technical training is completed for off shore support teams and any risks have been mitigated and properly documented
  • Working with the development team throughout the development cycle to understand technical changes, review technical requirements and participate in HOAT (Hand Over Acceptance Testing)
  • Provide superior customer service - resolving incidents raised by our users
  • Create and enhance user documentation (How-To/FAQ/Wiki )
  • Participate in system enhancement releases
  • Adhere to SDLC standards and Change Management processes
  • First and second line application support, resolving technical queries and communicating solutions directly to customers
  • Prioritization and handling of incidents within SLAs
  • Event planning, disaster recovery set-up and testing
  • Appropriate, detailed escalation and bug reporting
Qualifications for application support
  • Well verse with Cobol, JCL, DB2 and VSAM, FileAid , ChangeMan, SORT and EASYTRIEVE
  • Knowledge of the SQL syntax
  • Nice to haves - Shell Script, Perl, VBA, Java, Business Objects, Experience in Financial Services, Knowledge of vendor products like Eagle Star/Pace, SmartStream-TLM and Sungard-Xamin
  • Expertise in trouble shooting and resolving databae performance bottlenecks
  • 3-5 yrs experience in Production Support / Enhancements
  • Market Data Content Knowledge to effectively respond, investigate and follow requests, issues from end-users (e.g., traders and dealing room client management)
4

Application Support Job Description

Job Description Example
Our company is hiring for an application support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for application support
  • Working with vendors to investigate problems, maintain focus and bring incidents to timely conclusion
  • Representing Vermilion to clients, exhibiting core corporate values and providing exemplary service
  • Project work to complete customer installations and upgrades
  • Occasional travel to client site (estimated 5%) to consult on and facilitate upgrade and installations
  • Contributing to departmental initiatives and identification of opportunities for process improvement
  • As part of the ASM Team, deliver against core business objectives and the target operating models
  • Reporting directly to the regional ASM Manager, provide day-to-day application support within the assigned environments to a standard that meets or exceeds Operational Norms and Service Level Agreements
  • Continually analyze service metrics to identify production resiliency improvement opportunities
  • Fully participate in the creation and staffing of the support rotation to ensure adequate business support coverage 24x7x365
  • Takes accountability for ownership and execution of all application related activities in the day to day operations of the Banks production applications related to the individual Product area
Qualifications for application support
  • Understanding of market data categories, , Equities, options, futures, mutual funds, fixed income
  • Understanding of market data concepts, , Quotes, permissioning, level 1 quote and level 2 quote differences, basic structure of an order book, different types of markets
  • Understanding of trading, buy, sell, short, call, put, spread
  • FX trade processing system
  • FX eTrading systems used in Asia (algos, executions, pricing)
  • Asian sites FX users (Marketers, Traders, Middle Office)
5

Application Support Job Description

Job Description Example
Our growing company is hiring for an application support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for application support
  • Flexible working hours including
  • Ad-hoc overtime
  • Responsible for providing analysis for new features, functions and/or bugs for IT products
  • Ability to remain patient and discuss technical concepts with non-technical customers, and deal with ambiguity, tight timelines and demanding constraints
  • Author requirements specification documents that provide detailed and clear direction for software development, operations, and quality assurance teams to follow
  • Ability to work on multiple assignments, prioritize, and resolves issues in a timely manner within a high-pressure environment
  • Develop technical expertise in technology and associated applications to understand the end to end transaction flows of applications across the production domain
  • Liase with App dev teams to successfully deploy software releases in the production environments
  • Provide technical assistance to the client's system users and interfaces with vendor
  • Unlock system accounts
Qualifications for application support
  • Desire to investigate and resolve issue in the short term
  • Interest in supporting trading systems
  • Inquisitive personality
  • Understand users needs and convert them to IT requirements
  • SQL query performance tuning, development of extract and load procedures, monitoring procedures, data transformation procedures, stored procedures, triggers
  • Strong in coordination, able to collaborate with other teams (client IT team, infrastructure team, L3 vendor support, ) across different seniority

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