Application Support Associate Job Description

Application Support Associate Job Description

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170 votes for Application Support Associate
Application support associate provides expert advise and consultation in Tomcat, IBM WebSphere Application Server, Oracle WebLogic, messaging solution (message broker, MQ).

Application Support Associate Duties & Responsibilities

To write an effective application support associate job description, begin by listing detailed duties, responsibilities and expectations. We have included application support associate job description templates that you can modify and use.

Sample responsibilities for this position include:

Work closely with other IT teams (DBA's, server operations, Application Development, ) to meet application requirements
Taking on small application development tasks as and when required
The resolution of all user technology issues on the User Acceptance Testing and Production instance of the Hedge Fund Services application suite
The chairing and coordination of software promote meetings which are instrumental in ensuring software is deployed to our environments without impacting application service levels or client delivery
Involvement in the design and development of ongoing enhancements to the application suite
Manage the relationship between the operational users and the technology department
Manage Tessitura workflow including requests from NYCB departments and theater renters
1st /2nd level support of F&O trading platform
Helping to drive continuous improvement within the team as it relates to incident, problem and change management excellence
Have worked within an equities derivatives trading room support environment

Application Support Associate Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Application Support Associate

List any licenses or certifications required by the position: ITIL, SSL, RHCE, IAM, V8, ISO, SOC2, GIAC, SANS, CISA

Education for Application Support Associate

Typically a job would require a certain level of education.

Employers hiring for the application support associate job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Engineering, Education, Information Technology, Technical, Computer Engineering, Business, Software Engineering, Information Systems, Technology

Skills for Application Support Associate

Desired skills for application support associate include:

Splunk
Apache
Application development
Dynatrace
Geneos
WILY
General purpose programming languages
IBM WebSphere
SQL
Tomcat

Desired experience for application support associate includes:

You will provide daily support of the production environment and take ownership in managing and resolving issues and problems encountered, in a timely manner to ensure minimum disruption to internal and external clients
Must have experience with Symantec DLP (Network/Endpoint/Discover)
Must have 2-4 years experience supporting or troubleshooting JPMC desktop applications and systems
Must be willing to work in an on call rotation, which will be 1 week every 4-6 weeks
Experience with Linux, Microsoft Windows operating systems (Windows XP, Windows 7, and Windows Server OSs), firewall and proxy technologies
Experience automating operational processes and providing support for the automation methodologies

Application Support Associate Examples

1

Application Support Associate Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of application support associate. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for application support associate
  • Working closely with hub locations Tokyo and Singapore, our near shore team in Pune to act as a one APAC team
  • Flexibility to work out of hours on occasion in order to support standard changes, application releases/patches, DR/BCM
  • Perform critical system checks (Start-of-Day/Week, Post-Release Checks) and deal with monitoring alerts, improving monitoring across all business critical applications
  • Provide daily support of the production environment and take ownership in managing and resolving issues and problems encountered, in a timely manner to ensure minimum disruption to internal and external clients
  • The candidate will be part of a global team
  • Candidate should be able to manage production outages and changes and provide tactical solutions
  • Maintenance of the Cognos & Tableau deployment queue
  • Investigations into PT/Cash order behaviour with queries directly from the business and external clients
  • Morning checks – in conjunction with offshore teams ensuring system readiness for the start of the trading day
  • Monitoring – use and continual improvement to the main monitoring tool
Qualifications for application support associate
  • Set up new systems, environments and applications
  • Project manage small projects, upgrade and implementations of new releases
  • Develop and document processes and procedures in line with local operating environment
  • Perform routine day to day operations, run Close of business routines, MIS generation, managing change requests, following up on incident tickets
  • Manage compliance to key processes and procedures, including disaster recovery, information security, change management and problem management
  • Produce documents detailing technical operating procedures, configuration and installation of systems, business continuity planning, periodic MIS
2

Application Support Associate Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of application support associate. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for application support associate
  • Latency / capacity monitoring implementation
  • Stability initiatives and operational excellence within environment
  • Focus on transformational project work across the wider global CB&S organisation
  • Opportunities to develop leadership competencies on stability and operational excellence programmes
  • Participate on core internal Ford team to manage daily operations of applications, utilizing standard ITIL V3 tools such as Incident Management, Problem Management, Knowledge Management
  • Proactively monitor performance and research root cause of performance deviations
  • Interface with key business owners, and various IT teams to prioritize improvement efforts
  • Manage the global business application platform
  • Oversee and manage the infrastructure and supportive resources
  • Develop reports and metrics to drive operational improvement
Qualifications for application support associate
  • 2 years of UNIX systems administration, DB Administration or application support
  • 2 years of Oracle DB Administration
  • Middleware/MQ/Websphere experience
  • Familiarity with SARIE system management and operations
  • Support and Technical Operations experience on Temenos T24 will be an added advantage
  • Ensure system’s health using monitoring tools
3

Application Support Associate Job Description

Job Description Example
Our company is growing rapidly and is looking for an application support associate. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for application support associate
  • Identify and share leading industry practices across the organization and member firms
  • Day-to-day application support and application monitoring
  • Management of the daily application health checks
  • Ongoing maintenance of the application documentation
  • Provide Level 2 Support for Treasury and Market’s eFX Application
  • Responsible for stability of production environments ensuring application and all interfaces have maximum availability
  • Collaborate closely with other internal technical teams/business users in investigating, testing and implementing Application fix
  • Follow escalation procedures during outages
  • Responsible for handling Change Management, raising Change Request and scheduling for the implementation of fixes and enhancements
  • Act as a facilitator and coordinate between various teams like Infrastructure, Level 1, Application vendor to resolve complex issues and outages
Qualifications for application support associate
  • A strong knowledge of the Sybase or Oracle databases
  • UNIX/Linux System Administration and associated activities
  • Oracle DB Administration and associated activities
  • Troubleshoot issues reported by business before escalating to Level-2 support teams
  • Be able to communicate effectively with Level-2 international support teams and coordinate resolution of issues
  • The Bank also hosts Regulator (SAMA) provided mission critical systems and the candidate will have to contribute to effective operations and support of these systems in line with established guidelines from SAMA
4

Application Support Associate Job Description

Job Description Example
Our growing company is hiring for an application support associate. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for application support associate
  • Ensure accurate and timely incident and problem logging
  • Perform Root Cause Analysis and Regular Reporting to identify areas for review for improvement
  • Write Unix scripts and suggest automation to improve efficiency/effectiveness of support team
  • Drive the implementation of the IT vision and strategy for PO&T in Application Operations
  • Accountability for problem resolution related to application issues across business units and regions
  • Provide direction to Managed Service Provider (MSP) partners responsible for IT core support services and operations as required
  • Oversee all incident management and drive resolution
  • Manage routine maintenance activity to ensure reliable and effective operation of the key platforms and services in the application portfolio
  • Execute Software Development Life Cycle (SDLC) management through routine systems health assessment, maintenance of high quality documentation, and license management
  • Cultivate and maintain the informational IT knowledgebase containing documentation of applications, policies, procedures, infrastructure, and other critical technology assets
Qualifications for application support associate
  • In depth understanding of connectivity, networks, firewall and TCP/IP, DMZ environment, DNS, SSH, Firewalls, VPN clients
  • Basic use of a scripting language and competence in a dynamic programming language
  • Team-based problem solving skills
  • 5 years of UNIX (Solaris), Linux, and Wintel experience
  • 3-5 years of Unix Shell Scripts (Boure shell, Korn shell) or Wintel scripting (VBScript or PowerShell)
  • Business knowledge in Rates products
5

Application Support Associate Job Description

Job Description Example
Our innovative and growing company is hiring for an application support associate. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for application support associate
  • Development/Test experience – role implies extensive collaboration with Developers and across production management teams
  • Production incident management and RCA follow up
  • Infrastructure plan and sourcing - Collaborate to Analyze, Plan and pursue retirement/replacement/new demand infrastructure and get things done to meet demands of productivity, capacity, resiliency and efficiencies
  • Identify critical issues and take responsibility for successful resolution of the issue by writing detailed problem reports (PR’s) and enhancement requests
  • Provide technical training on the products that you support to other members of the GTAC team while expanding the scope of your product knowledge to include additional functional areas, applications, focal points or modules, while maintaining expertise in your primary product support area
  • Identifying the root causes of identified problems
  • Responsible for application risk control assessment, remediation and reporting of CIB local owned applications
  • Responsible for technology project planning, management and implementation of CIB local owned projects
  • Work with TCOs (Technology Control Officer) to ensure proper control and management of local applications/tools
  • Provide application support and liaise with regional teams, vendors and exchanges for efficient service delivery
Qualifications for application support associate
  • Athena application knowledge
  • Establishes working relationships with development team
  • Knowledge of relevant businesses such as custody, fund accounting, clearance, securities lending, cash management
  • The candidate will have experience supporting a Rates business and will have been involved in code development projects at some point in his career
  • Strong communication skills both written and verbal with willingness to document share and improve your knowledge
  • Strong understanding of database products and concepts a plus

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