Seller Support Associate Job Description

Seller Support Associate Job Description

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Seller support associate provides user level training on daily applications used, including, but not limited to: MS Word, MS Excel, MS Outlook, MS Publisher, Adobe Acrobat, and other basic computer related skills.

Seller Support Associate Duties & Responsibilities

To write an effective seller support associate job description, begin by listing detailed duties, responsibilities and expectations. We have included seller support associate job description templates that you can modify and use.

Sample responsibilities for this position include:

LI-DNI
Builds Platform and business knowledge to better serve Selling Partners
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partners’ issues and questions
Resolve seller issues and act as a point of escalation for seller issues
Identify, triage, and eliminate systemic issues and defects affecting our sellers
Create and update support SOPs
Act as a subject matter expert for the seller experience
SPS Associate Advisor will be responsible for improving the performance of the team on all key deliverables through quality support and coaching
Candidate must promote a culture of innovation in the team
Associate Advisors are expected to effectively drive process changes in their teams and ensure process adherence

Seller Support Associate Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Seller Support Associate

Typically a job would require a certain level of education.

Employers hiring for the seller support associate job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Management, Education, Business, Communication, E-Commerce, Computers, Technical, English, Merchandising, Technology

Skills for Seller Support Associate

Desired skills for seller support associate include:

MS Office Applications and Internet browsing
MS Office applications – With emphasis on MS Excel
CSC
Paragon
Remedy
SIM
Salesforce
Seller Central
Trouble ticketing process in relation to Seller Support
SQL/database

Desired experience for seller support associate includes:

Desired technical skill-sets include MS Office applications
English,Spanish and Portuguese proficiency in all languages
College Degree or currently in first or second year of obtaining an undergraduate degree
Minimum 1 year experience within a customer service environment
Must be able to work independently in a virtual (work from home) setting
Must have a home work area that is free of distractions

Seller Support Associate Examples

1

Seller Support Associate Job Description

Job Description Example
Our company is searching for experienced candidates for the position of seller support associate. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for seller support associate
  • Identifies any Sev2/ tool issues impacting team, vendor experience and raise a flag when appropriate and proposes solutions that remove barriers to enable resolutions for Vendors
  • Responds to Associate support requests
  • Reviews regularly and take quick actions on cases pending due to associates, Resolver Groups, internal teams and liaises with other departments to resolve Vendors issues
  • Possesses knowledge expertise in several skills/platforms and specialties with the ability to share that knowledge with others and has ability to multi-task utilizing a wide variety of software tools, review policies and communicate effective solutions
  • Drives process changes effectively in their team, ensures process compliance and adoption of tools, changes in policy
  • Managing high volumes of inbound and outbound calls, emails and chats in a timely manner
  • Building sustainable relationships and engaging customers by going the extra mile
  • Ability to oversee and achieve various KPIs like Quantity & Quality, Resolution Rate, Transfer Rate
  • Open to collaborating with various stakeholders like Resolver Groups, Account Managers
  • Documenting all Selling Partner interactions and information according to standard operating procedures
Qualifications for seller support associate
  • Must not be providing dependent care during hours of scheduled work
  • Must have (or be able to obtain) high speed internet with up to 10Mb download and 5Mb upload (must be installed before you can start)
  • Must have a separate means of communication in case of emergency and/or system issues
  • Bilingual or Trilingual skills, fluent in English writing
  • Desire to work with Sellers to grow their business by providing outstanding Seller experience
  • Language - Native or fluent Italian and English
2

Seller Support Associate Job Description

Job Description Example
Our innovative and growing company is looking for a seller support associate. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for seller support associate
  • Any other duties and special projects as directed by management in keeping with the employees skills and experience
  • Ability to compose grammatically correct, concise and accurate written correspondence
  • Experiencing supporting 3P sellers
  • Language - Native or fluent Mandarin and English
  • Take ownership of emerging issues that impact providers and customers, drive resolution, and recommend ways to prevent similar issues in the future
  • Make high judgement calls based on facts in order to achieve the most accurate resolution for customers and providers
Qualifications for seller support associate
  • Committed Selling Partner advocate, drive process & tool improvements
  • Language - Native or fluent Spanish and English
  • Language - Native or fluent French and English
  • Ability to think clearly and analyze quantitatively using multiple systems
  • Experience supporting 3P sellers a plus
  • Experience working in a metrics/productivity based environment
3

Seller Support Associate Job Description

Job Description Example
Our company is hiring for a seller support associate. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for seller support associate
  • Ability to multi-task with phone, email and computer skills
  • Experience working with service providers or sellers
  • Minimum of 6 months experience in a customer service environment, experience within a contact center preferred
  • Demonstrates the ability to drive process improvement
  • Internet connection available in the premises
  • DSL line (LAN or WLAN) resp
Qualifications for seller support associate
  • Serve as a first line of escalation resolution
  • Ensure that escalations are resolved to the satisfaction of all parties involved
  • Raise business visibility on escalations as necessary
  • Demonstrated proficiency in Microsoft Excel, Outlook and other MS Office package applications in resume
  • Demonstrated ability to work independently with little to no guidance, conducting complex investigation analysis to reach data driven decisions following established processes and procedures
  • Advanced English skills, including excellent written business skills and an ability to compose grammatically correct, concise and accurate responses
4

Seller Support Associate Job Description

Job Description Example
Our growing company is hiring for a seller support associate. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for seller support associate
  • Home environment free from background noise where you can connect to the internet and work on your deliverables
  • Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider
  • Should have access to mobile phone at all times from a reliable provider
  • Should have power back up in case of power shut down
  • Should be willing interact with Seller over calls / email / chat depending on the business need
  • Candidates who are based in Kolkata should apply
Qualifications for seller support associate
  • Securing a ergonomic work environment or respectively an Home office location
  • In accordance with German Labour Law Work from home can only be done within Germany
  • Valid PWD ID (certificate of proof of disability), and for motor abilities a work fitting assessment result will be requested
  • Language – fluent Polish,German and English
  • The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers
  • During the first four months (Training & Transition) no unplanned leaves are allowed
5

Seller Support Associate Job Description

Job Description Example
Our innovative and growing company is looking for a seller support associate. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for seller support associate
  • Experience providing SME support to teams
  • Experience in diagnosing technical, operational, system and process issues and proposing solutions
  • Minimum of 6 months in a customer service environment, experience within a contact center preferred
  • Candidates who are based in Delhi should apply
  • Language – fluent Swedish and English
  • Adaptable to change and a dynamic learning environment
Qualifications for seller support associate
  • Demonstrated ability to work independently and make complex decisions with little to no guidance
  • Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience
  • Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
  • Strong ability to exceed expectations with regard to performance and individual contribution
  • Strong analytical and problem solving skills, including the ability to recognize non-obvious patterns
  • Excellent written/spoken Thai and Basic English skills with an ability to compose grammatically correct, concise and accurate written responses

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