Support Associate Job Description
Support associate
provides technical and functional support to internal clients for hardware and software issues such as: operating systems, standard desktop applications and web applications.
Support Associate Duties & Responsibilities
To write an effective support associate job description, begin by listing detailed duties, responsibilities and expectations. We have included support associate job description templates that you can modify and use.
Sample responsibilities for this position include:
Serve as primary point of contact for phone CSAs
Assist phone CSAs in-the-moment to enable them to effectively complete complicated or unusual customer transactions by providing product and computer transaction knowledge & guidance in terms of customer inquiries
Collect and catalog data in the Support Data Collection tool
Accept escalated calls from phone CSAs when customers request a "supervisor"
Remain current on all department communications & knowledgeable of policies, procedures & changes
Process removal of credit card authorizations, complimentary and employee orders same day of receipt
Resolve International issues
Additional responsibilities may include but are not limited to customer service associate duties such as answering phones and emails, assisting with telephone surveys, completing call tick sheets, participating in focus groups, and other infrastructure roles during peak and non-peak periods
Floating holiday
Provide front-line technical assistance to high profile customers, partners, consultants and other company professionals, in a team-driven case management environment
Support Associate Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Associate
List any licenses or certifications required by the position: BLS, AHA, MCSE, CCNA, ITIL, MCP, ACMT, HP, MCSA, PHR
Education for Support Associate
Typically a job would require a certain level of education.
Employers hiring for the support associate job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Technical, Computer Science, Associates, Business, Engineering, Finance, Information Technology, Graduate, General Education
Skills for Support Associate
Desired skills for support associate include:
Applicable National Presentation Standards
Available merchandise
Integrated retail
SYW
Services to assist Members in locating and selecting merchandise
Store merchandise
Women’s Shoes
Operational processes
Commercially standard software applications and major desktop operating systems
How many units are on hand
Desired experience for support associate includes:
Must have a minimum of 3 months of FTD work experience
Must be in good standing in current position at FTD which includes but is not limited to compliance with all policies
Must be able to work the week prior to holidays, week of holidays, and week after holidays
Flexibility to work additional hours and days during peak holiday periods that deviate from regular work schedules
Recognized ability to work with a sense of urgency
Demonstrated ability to lead front line employees during peak holiday periods by making decisions, setting standards, holding oneself accountable, being empowered, and relating effectively with a group of diverse individuals
Support Associate Examples
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Support Associate Job Description
Job Description Example
Our company is growing rapidly and is hiring for a support associate. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support associate
- Be the technical point of contact for customer issues w.r.t
- Mail pickup, sort and delivery
- Work registration and distribution
- Pull file requests and maintain central files
- Policy typing assembly and recreation
- Typing of cancellations, ID cards, Routine, non-complex data entry for policy changes
- Coordinate photo inspections
- Order supplies and coordinate equipment repair requests
- Communicate with team members, agents and customers to obtain necessary information
- Operation of mailroom equipment
Qualifications for support associate
- Working knowledge of Apple products and software is highly desirable
- Requires experience installing and troubleshooting common business software including Microsoft Office (2003, 2007, 2010), Adobe Acrobat, Symantec Antivirus, Internet Explorer
- Minimum high school diploma or equivalent (i.e., GED)
- Minimum equivalent of 3 months general office experience 6 months preferred
- Knowledge of HCFA 1500 and UB claim forms
- Fluency in English and Mandarin is required (Japanese, Korean, Cantonese would be a plus)
2
Support Associate Job Description
Job Description Example
Our company is searching for experienced candidates for the position of support associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support associate
- To provide an expectional customer experience in an efficient, courteous, professional manner
- To provide daily first-line support for multiple software products
- Track resolution progress & providing status or resolution updates to customers
- Review and create knowledge base articles or other documentation for software products as needed
- Respond to customers inquiries via phone, email, and chat regarding technical issues with software
- Inquiries will vary but typically include address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry
- Apply company policy and procedures to resolve customer issues
- Log and classify all calls and requests for assistance in the call tracking software
- Call execution - proactive client calls to gauge client satisfaction, identify cross sale opportunities, and increase client delight
- Provide timely and accurate feedback to clients, and follow up with clients after their issue has been resolved
Qualifications for support associate
- Experience with Windows, Microsoft Office suite and Internet browsers
- Planning - flexible schedule
- Bachelor’s degree or equilavent
- Strong analytical skills and verbal communication skills
- Competent user of productivity software (Excel, Word, PowerPoint)
- Ability to multitask in a fast placed environment
3
Support Associate Job Description
Job Description Example
Our innovative and growing company is hiring for a support associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support associate
- Reinforce proper execution and understanding of Sales business rules related to SFA / CRM, Sales Reporting and Incentive Compensation
- Categorize email and phone contacts with Field Sales and help identify trends in call metrics and solutions to reduce frequent issues
- Deliver New Hire and Business Lead training for systems and applications as needed
- Responsible for working with vendor (IMS) to resolve prescriber attribute
- The Associate Support Consultant will be responsible for handling incoming support calls, undertaking any relevant issue investigation ensuring all key information is accurately captured
- Perform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails ) to ensure the successful resolution of issues, providing workarounds when appropriate
- Experience with using Microsoft Windows and Microsoft office suite
- Communication with vendors via phone and e-mails
- Assist in capturing violations, take photos
- Be familiar with all Vendor Requirements set by Partner Relations
Qualifications for support associate
- Ability to work well in an IT organizational environment with strong collaborative and team orientation
- Detail and process oriented, well organized with effective time management skills
- Management of virtual systems or other systems critical for support
- Java, HTML, XML/XSL, ASP technologies are a plus
- French, Spanish, German or Italian language skills are a plus
- Technical Learning - computer knowledge
4
Support Associate Job Description
Job Description Example
Our company is hiring for a support associate. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support associate
- Troubleshoot and problem resolution
- Confirm daily tasks have been completed by Partner Relations Specialists
- Make recommendation to nmgops.com
- Ability to effectively present Partner Relations policy in warehouse discussion
- Work directly with Merchant Teams on high level issues
- Provides scheduled daily/weekly/monthly reporting
- Generate and publish daily, weekly and monthly Partner Relations reporting
- Assists in determining workload of PR Specialists
- Provides support to Partner Relations Management on all projects
- Stock supplies for department use
Qualifications for support associate
- Proven track record of strong interpersonal, written and verbal communication, presentation, multi-tasking, and professional telephone skills with customers/clients and internal employees
- Good English and Frech or German language skills
- Multi-department position
- Fundamental knowledge of policy writing systems
- Knowledge and proficiency using Microsoft Office Suite
- Ability to handle task switching in a fast paced environment
5
Support Associate Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of support associate. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support associate
- Clearing conveyor belt of jams or debris
- Operate pallet jack in accordance with daily duties
- Additional duties as assigned such as flexing to other areas within facility
- Adhere to NM Safety standards
- Cleans and prepares birthing rooms, operating rooms, post partum rooms, triage, PACU and nursery in a timely and efficient manner
- Assumes responsibility for daily cleaning of inpatient rooms
- Maintains inventory of unit supplies according to unit Par Levels
- Contributes to the growth of the New Beginnings Family Birth
- Check outdates weekly and monthly
- Monthly cleaning of specified areas
Qualifications for support associate
- Learning mindset
- Possesses a combination of banking center leadership or Commercial or Business Banking or Premier relationship management or support experience, Credit and/or Treasury sales servicing, or operations management experience
- B.MS / B.Sc / B.Com
- Microsoft Office/Excel/html competent mandatory
- Self-starter, motivated and extremely organized
- Studying/having studied an analytical subjects (economics, finance, mathematics, sciences)