Application Support Consultant Job Description

Application Support Consultant Job Description

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Application support consultant provides support for application systems as defined by the Information Services support model and customer service level agreements.

Application Support Consultant Duties & Responsibilities

To write an effective application support consultant job description, begin by listing detailed duties, responsibilities and expectations. We have included application support consultant job description templates that you can modify and use.

Sample responsibilities for this position include:

Effectively utilize tools including
Effectivly utilize tools including
Create tools and automation to help support and monitor applications
Enjoy building tools to support the infrastructure and Cost Optimization
Hands on experience with container based deployments (Build Forge experience preferred) along with configuration management tools
Instrument (+ESP) troubleshooting / configuration
Fax issue information gathering
Application usage questions
Master data configuration
Basic LYNXX troubleshooting, including SPLUNK queries, standard DB queries

Application Support Consultant Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Application Support Consultant

List any licenses or certifications required by the position: ITIL, V3, US, SSL

Education for Application Support Consultant

Typically a job would require a certain level of education.

Employers hiring for the application support consultant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Education, Engineering, Technical, Business/Management, Business, Sciences, Information Systems, Information Technology, Computer Engineering

Skills for Application Support Consultant

Desired skills for application support consultant include:

Tools
Approaches
ADP Print
DBALoad
DPA Printback and Checkmate
DedCalc
PFT
Mortgage-and home-equity services industry and associated regulatory and compliance requirements
Current Windows operating systems
IT support Service Level Agreements

Desired experience for application support consultant includes:

Maintain and/or update master data according to customer request
Contribute to new application projects, delivering into the Project Implementation Design, Technical Design and Build, overseeing 3rd party provider delivery to timescales and specification and management of issues identified for 3rd party supplier
Provide 1st line and 2nd line on site telephone & email support for the application software, taking the time to understand each account and their use of their systems so improvements can be recommended to improve the perception and functionality of the system
Prioritise your own workload and the ability to manage your time and diary effectively, tracking and monitoring all work with time recorded within the CRM solution
Manage and liaise with 3rd party suppliers on resolving and escalation of support and project requirements/issues within agreed SLA/KPI’s
A genuine interest in IT systems / software

Application Support Consultant Examples

1

Application Support Consultant Job Description

Job Description Example
Our company is looking for an application support consultant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for application support consultant
  • Oracle Access Management
  • Oracle Single Sign on
  • Oracle Identity Manager (IDM)
  • Provisioning and De-Provisioning/Identity Workflows
  • Oracle Access Management and Oracle Identity Management expertise
  • Single Sign-On SSO for Oracle and Non-Oracle Products
  • Federated Identity/Federation with SAML
  • Configuration, Integration and migration documentation
  • Enterprise System Architecture, Security Infrastructure Design
  • Architect and deploy Identity and Access Management (Oracle IDM and OAM)
Qualifications for application support consultant
  • Authentication and Authorization technologies
  • Code Management, Production/Customer Support and Maintenance
  • Migration from OID to OUD
  • Integration with AD , OID , E-Business Suite for User Synch
  • Experience in External User management
  • Upgrade, Maintenance of IDM, OAM infrastructure components
2

Application Support Consultant Job Description

Job Description Example
Our company is growing rapidly and is looking for an application support consultant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for application support consultant
  • Provide technical support for our Multinational clients within SAP HR Modules
  • Deliver World Class Service to our multinational clients in accordance with ADP Service Level Agreements
  • Contribute to testing of version upgrades and providing relevant training to users
  • Resolving client application questions or problems in the area of system set up, product functionality and product enhancements in addition to other services issues in the complex area of payroll, time management and HR
  • Understanding the clients systems and processes and their relationship to ADP's products and services to troubleshoot and solve issues
  • Professional training within the field of SAP Consultancy
  • Good opportunities for professional growth
  • Competitive salary with an annual performance bonus
  • Wide range of benefits including 25 days of vacation, meal vouchers fully covered by ADP, free language lessons, and various company discounts such as the MultiSport Benefit Card, free beverages, relaxation zone in the workplace among others
  • Researching and resolving day to day Workday US Payroll issues
Qualifications for application support consultant
  • Strong business Subject Matter Expert knowledge in of the following markets (Financial, Insurance, Manufacturing, HealthCare, Media & Entertainment, Non-Profit, Retail)
  • Working knowledge of of the following Lawson Application suites in version 8.0.3, 9.0.1 and higher
  • Lawson 8.0.3, LSF9, LSF10 Administration – includes applying CTPs, Environment Patches, Environment upgrades
  • Lawson Landmark Administration – includes monitoring, applying patches & upgrades
  • Working knowledge of all Lawson utilities, Lawson DB utilities
  • Administration of LAUA security, Lawson Security (a plus), Lawson Security Administrator, Lawson RM Administrator, Portal, Design Studio, LBI (FrameWork Services, Reporting Services, Smart Notification, Analytic Architect, Scorecard), and ProcessFlow
3

Application Support Consultant Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of application support consultant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for application support consultant
  • Creating and Updating Workday configurations based on requirement changes
  • Provide support for regular and special payroll processes in Workday
  • Provide support for post-payroll activities like posting, bank transfer and pay checks in Workday
  • Provide support for Legal and regulatory reports in Workday
  • Provide support for year-end reporting and other year-end activities in Workday
  • Analyze Workday Updates and provide recommendations to clients
  • Provide support for various Payroll interfaces in Workday
  • Provide support to core HCM application
  • Maximize system availability
  • Work directly with the development and business teams to keep the communication flowing
Qualifications for application support consultant
  • A good working knowledge of LDAP (Microsoft ADAM, IBM TDS) and knowledge of Lawson’s Security Schema, LDAP browsers, and Websphere Administration (implementation a plus)
  • Provide performance assessment and tuning as related to the application and environment
  • Provide periodic reviews of application environment performance and monitoring levels
  • Automate regular maintenance and monitoring tasks
  • Define and implement best practices methodologies for Lawson Applications support, patching, refreshes and maintenance
  • Demonstrate leadership through technical knowledge, interpersonal skills, business knowledge, organizational skills and professionalism
4

Application Support Consultant Job Description

Job Description Example
Our company is looking to fill the role of application support consultant. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for application support consultant
  • Assist users with application questions and issues
  • Capture metrics regarding performance and capacity, stability, and value that drive decisions
  • Drive innovations on their team always looking for performance improvement
  • Providing recommendations for the best user experiences and product enhancements
  • Researching, troubleshooting, diagnosing and recommending solutions to increasingly complex business or technical problems
  • Must be energized, empowered and able to drive resolution to issues and tasks without requiring greater levels of guidance to accomplish the tasks
  • Have an architectural level knowledge of application infrastructures with the ability to drive changes or improvements that lead to a more supportable and sustainable solution
  • Have experience in managing and supporting highly scalable distributed systems
  • Have strong analytical problem solving skills for root causes analysis and innovative solutions
  • Ability to automate through scripting and configuration management, have a deep understanding of scripting languages like Bash, Shell or Perl
Qualifications for application support consultant
  • Design, implement and monitor application and file system backup and recovery processes
  • Provide ongoing support for existing Lawson installations and new installations/modules if any that may come up
  • Work with other Application Support functions manage the controls through the life-cycle of incidents, problems and change implementation
  • Must hold Workday US Payroll Certification and either Absence or Time Tracking certifications
  • Strong US Payroll process knowledge
  • MS SCCM, MS SCOM, SSRS, C#, MS SQL Server, DBMoto, Powershell
5

Application Support Consultant Job Description

Job Description Example
Our innovative and growing company is hiring for an application support consultant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for application support consultant
  • Are an effective organizer and solve technical problems at various levels of difficulty and document the process and resolution
  • Can work independently, as a member of a collaborative team and/or within a leadership role
  • Monitoring of application performance and environmental uptime
  • Are able to synthesize and analyze new concepts quickly
  • Successful past in building relationships with leaders and peers business partners and vendors
  • Strong background on broad range of technologies (Linux, Ab Initio, Oracle DB, Splunk, Zenoss, Service Now)
  • Working knowledge on Java systems would be a plus
  • A degree in computer science or related degree path and a minimum of 7 years’ experience in an application development and systems support role
  • Implement and promote agile methodology across the team to ensure consistent and focused delivery
  • Escalate critical issues to other areas of the enterprise as appropriate and work to develop plans to achieve the best end to end service
Qualifications for application support consultant
  • Experience in Application and Service support for minimum 3 years
  • Varnish, Apache, JBoss, New Relic, AWS RDS, Cron
  • NET C#, JavaScript, C, C++, XML, Raven-db, HTML5, JSON, JAVA, CSS
  • Manage resources to ensure that processes are executed reliably and appropriate training is provided to all users
  • Forecast and ensure the demand for resources is met in accordance with operational targets, cost constraints and expected volumes
  • Manage day-to-day operational risk within acceptable levels, supported by the Reporting Manager and assigned resources

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