Technical Support Consultant Job Description

Technical Support Consultant Job Description

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Technical support consultant provides technical support for software products, services and other subscription services and third party products via telephone, email, and/or chat;.

Technical Support Consultant Duties & Responsibilities

To write an effective technical support consultant job description, begin by listing detailed duties, responsibilities and expectations. We have included technical support consultant job description templates that you can modify and use.

Sample responsibilities for this position include:

Support existing clients with their HR Software Hardware
To take ownership of specific technical areas
To execute operational system reporting programmes
Diligently monitor case metrics as an indicator of performance, on time delivery of milestones, backlog and SLA span for support issues
Good knowledge of, and adherence to, company internal systems and processes
Supports external and internal clients by investigating complex access, configuration, compliance, functionality issues that have been escalated from external and internal clients
Receives and professionally responds to telephone and written requests from clients, account managers, and other internal clients (initial and follow-up)
Documents research, client communication, and issue resolution in technical support tools
Handles post-promotion testing, on-call support for urgent requests (including after hours support)
Assists in support improvement efforts and training working with clients, developers, and other technical staff to achieve desired outcome

Technical Support Consultant Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Technical Support Consultant

List any licenses or certifications required by the position: ITIL, ASE, HP, CCNA, FLEXCUBE, ATP, MCP, SCCM, PMI, MCSE

Education for Technical Support Consultant

Typically a job would require a certain level of education.

Employers hiring for the technical support consultant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Technical, Engineering, Education, Financial Services, Science, Communications, Computer, Network Engineering, Associates

Skills for Technical Support Consultant

Desired skills for technical support consultant include:

Foreign language
Company products and services offerings
Corporate organization
Job
Policies
Competition
TCP/IP
Third party products and market trends
VSAT
Company organization

Desired experience for technical support consultant includes:

A full UK driving licence will be required
A strong background of related customer service experience required in a professional technical capacity
Assists with other assigned tasks, as needed
Work with Software Compliance to mitigate risk of non-compliance of the application in the environment
Provide consultative services to end users related to product availability, use, cost, roadmap, of assigned application
Complete applicable product compatibility testing/remediation within the environment when dependencies change (Invincea, AppSense, Windows OS)

Technical Support Consultant Examples

1

Technical Support Consultant Job Description

Job Description Example
Our innovative and growing company is looking for a technical support consultant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical support consultant
  • Providing support for internal and external customers
  • Prioritizing, categorizing, managing, and solving customer reported problems
  • Obtaining information to write a thorough, detailed problem description
  • Reviewing written documentation
  • Recording and managing confirmed software defects
  • Providing product feedback to development and marketing
  • Building relationships with appropriate groups and individuals inside and outside Technical Support
  • Providing both formal and informal training to Technical Support staff on usage topics
  • Assignments will be varied
  • Conduct technical incident reviews for customers, perform health checks, organize webinars to the customer base on new features introduced in AES software, document the technical issues as solutions
Qualifications for technical support consultant
  • Knowledge of database concepts such as SQL locks, deadlocks, indexing
  • Bachelor's degree in statistics, econometrics, or a closely related field
  • At least an Associate’s Degree in Engineering, Technology or related discipline or equivalent military experience
  • Fluency in English and French a Plus
  • Passion for providing phenomenal customer service every day
  • Ability to work in a dynamic, global environment and have a high level of aptitude and interest in technology
2

Technical Support Consultant Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of technical support consultant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical support consultant
  • Scope influence and managing a key project to ensure it can be delivered effectively, in full, on time, within budget
  • Building and implementing a relevant attraction and recruitment strategy
  • The provision, coordination and delivery of relevant project communication
  • Working with Emerging Talent in order to create and manage up to date and ongoing recruitment, assessment and on-boarding collateral
  • Building robust and meaningful internal and external relationships with key stakeholders that focus on delivering departmental needs
  • Building and applying bespoke development activities underpinning the career paths of different areas each with different learning needs
  • Identifying, designing, managing and sometimes delivering cohort team building / training and other development activities
  • Managing and implementing training solutions through change management activity in line with project and continuous improvement deliverables
  • Drive continuous improvement across the scheme, including working with our partners
  • Provide support coverage during the hours required and troubleshoot customers' problems and communicate findings and solutions to the customers
Qualifications for technical support consultant
  • Review with sales leader regularly on jobs progres
  • Develop and maintain specifications
  • Flexibility in moving across different technologies
  • Require SQL database related skills
  • Familiarity with HL7 and ADT functionality desirable
  • Demonstrated ability to identify issues, propose methodological solutions, synthesize analyses accurately and highlight implications of findings
3

Technical Support Consultant Job Description

Job Description Example
Our company is searching for experienced candidates for the position of technical support consultant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical support consultant
  • Offers focused consultancy services and technical support in projects and initiatives involving research, advocacy, dialogue, and capacity-building in thematic areas like social and economic development, SDG’s, regional cooperation & integration, international affairs
  • Provide technical support for selected projects and assignments
  • Provide technical advice on the evaluation and effectiveness of selected undertaken activities and projects
  • Provide assist in preparing studies, technical and academic documentation, proposals
  • Provide assist in preparing project documents
  • Provide assistance for the capacity building for the undertaken projects
  • Receive and analyse inquiries from customers and users
  • Apply the official reporting forms to submit error reports such as, system bugs, data corruption etc…
  • Issues relating to other software should be recorded and then passed onto other departments
  • Epicor Outsourcing consultants will occasionally write reports within guidelines
Qualifications for technical support consultant
  • Demonstrated ability to apply qualitative and quantitative problem-solving techniques
  • Technical expertise in some areas
  • Ability to understand client and/or stakeholder needs and expectations and responds appropriately
  • Interacts with clients as appropriate in the course of project work
  • Demonstrates a consistent attitude and orientation towards appropriately meeting customer needs
  • Understands point of view of key stakeholders and completes work, taking into account these points of view
4

Technical Support Consultant Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of technical support consultant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical support consultant
  • Sets project timelines and objectives
  • Identify project deliverables for each customer hardware upgrade implementation and create, review and maintain project plans and other supporting tools to track and report on progress of key deliverables
  • Assists with practice management system installations by importing customer data into Company’s system and configuring, troubleshooting and checking data to ensure smooth system operation and conversions
  • Remotely setup and configure new computer systems per network layout
  • Develop data and application migration plan for each practice for server upgrades
  • Conduct initial site surveys with customers and review practice network assets
  • Product issue resolution
  • Gathering information from the customer to optimally understand his needs in order to be able to suggest, together with your colleagues, relevant improvements and solutions
  • Helping our Maintenance teams to understand the issue’s root causes
  • Works closely with respective GBU Product Managers for escalations and product technical information
Qualifications for technical support consultant
  • Open to ideas and thoughts of others
  • Visibly supports team decisions
  • Seeks and accepts constructive feedback and demonstrates effective listening skills
  • Proficient with Microsoft Office applications including Excel, PowerPoint, and Word
  • Have relevant project management experience or people focused role in financial services
  • Have excellent project or analytical skills with the ability
5

Technical Support Consultant Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of technical support consultant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical support consultant
  • Uses proactive monitoring procedures to identify problem prevention opportunities
  • Provide first tier support to customers primarily in Japan through internal Ticket System
  • Champion customer needs internally with engineers in Customer Support, Network Operations, IP engineering, and third party vendors to facilitate problem resolution
  • Manage trouble ticketing queues for support issues
  • Monitor customer solutions for connectivity, system health, and performance alerts
  • Perform basic analysis and troubleshooting of network and computer system problems associated with customer solutions
  • Provides status to Shift Supervisor regarding the availability and timelines associated with customer service and support issues
  • Handling incoming phone calls, emails and online chats from our customers in a timely and professional manner, regarding a variety of IT issues such as email problems, operating system queries, password resets and specific software problems, to name a few
  • Ensuring users will be dealt with in a timely manner and dealing with existing cases promptly
  • Provide problem solving and technical support for campus-supported Windows and Macintosh desktop hardware and operating systems in a large networked environment, including domain-controlled desktops
Qualifications for technical support consultant
  • Be a confident communicator (both written and oral)
  • Proven influencing skills that utilise a variety of styles managing stakeholders at a senior level
  • Have good time management skills with the ability to prioritise key tasks, meeting delivery timescales and stakeholder expectations
  • 4 - 6 years of experience working as a technical consultant directly with printers
  • Printer case management and ownership-evaluating printer issues, diagnosing printer related
  • Knowledge of Windows Server troubleshooting, virtualization

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