Technical Support Specialist Job Description

Technical Support Specialist Job Description

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Technical support specialist provides technical and IMAC (Install/Move/Add/Change) support for Computer Hardware, Software, Printers, Mobile Devices, Telecommunications, and office network equipment.

Technical Support Specialist Duties & Responsibilities

To write an effective technical support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included technical support specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
To resolve incidents with printers, copiers and scanners
Install hardware and peripheral components such as monitors, keyboards, printers and disk drives following installation specifications
Provide first level support for telecommunications problems for boutique and corporate users
Provide first level support for internet problems for boutique and corporate users
Maintain and create new hire/promotion/termination of new users for corporate and field users
Assist customers by troubleshooting software at a highly professional level · Analyze and identify symptoms of a problem to provide an end-to-end solution · Consult customers with data/web/design workflow and implementation · Maintain up-to-date knowledge of software and resources · Provide guidance to fellow team members as a subject matter expert
1st/2nd line support of Media Technology's file based workflows
Flexibility and willingness to travel to other US sites when necessary
To assist all our users with any logged IT related incident when called upon

Technical Support Specialist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Technical Support Specialist

List any licenses or certifications required by the position: ITIL, ITSM, MEF, JNCP, CCNA, SSCA, MCP, MCDST, ACMT, NET

Education for Technical Support Specialist

Typically a job would require a certain level of education.

Employers hiring for the technical support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Engineering, Education, Information Technology, Associates, Chemistry, Management Information Systems, Business, Science

Skills for Technical Support Specialist

Desired skills for technical support specialist include:

VPN
MS Office
Microsoft Office
Networking
Windows
Active Directory
Printers
Network protocols
Computer and network systems

Desired experience for technical support specialist includes:

Experienced in troubleshooting PC based desktop and laptop hardware issues, faults, upgrades
Understanding of the Open Systems Interconnect (OSI) 7 Layer theory with the ability to provide real world examples
Good working knowledge of current Apple hardware, including the current release of Apple OSX and built-in applications/utilities
Experienced in troubleshooting Apple based desktop and laptop hardware issues, faults, upgrades
Higher degree of working knowledge in supporting and troubleshooting business applications (local/web) as supported by 1st/2nd line (minimum 2 years)
Demonstrate the ability to use SCCM & JAMF and associated components for software deployment, OS platform maintenance and troubleshoot related issues

Technical Support Specialist Examples

1

Technical Support Specialist Job Description

Job Description Example
Our company is growing rapidly and is looking for a technical support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical support specialist
  • Respond to customers queries regarding all type of technical issues in a timely, friendly and professional manner
  • New Product Seeding and approvals
  • Plan, co ordinate the Customer Support and Application Engineering activity
  • Initiate Product variations and Customizations to better meet Customer requirements
  • Training on New Products to Sales, D & E and Commissioning/ CoE Team
  • Develop, Prepare and implement Documents on applications of Products
  • Track the environment & regulatory approvals
  • Participate in technical reviews for QA/QC and engineering works
  • Participate in Pre-bid review calls
  • Study, evaluate vendor engagement and compare multiple products available in market
Qualifications for technical support specialist
  • Experience working with enterprise database product and technology
  • Ability to pass a criminal background check required
  • German speaker is essential for this position
  • Experience in an Enterprise-level support environment
  • Working knowledge of ITIL required
  • Ability to prioritize workload within each day
2

Technical Support Specialist Job Description

Job Description Example
Our company is growing rapidly and is hiring for a technical support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical support specialist
  • Setups user access to systems and/or services
  • Troubleshoots and diagnoses problems
  • Support the installation, configuration, security, operation, and maintenance of all servers, equipment, and software related to QlikView or other platform infrastructures
  • Support the current infrastructure and application development teams, participate in discussions regarding the strategic roadmap for various platforms
  • Maintain and administer platform servers, including daily utilization monitoring, capacity planning, troubleshooting, and performance analysis and tuning
  • Oversee the server infrastructure, user access and application deployment
  • Planning and implementation of service packs and updates of servers
  • Creating and maintaining documentation for infrastructures, deployments, and service specifications of supported technologies
  • Research and Maintenance for POS and Payment Gateways Supported
  • Deployment Rollover
Qualifications for technical support specialist
  • Must work assigned schedule in order to provide support for end-users
  • Willingness to travel to the satellite offices if required
  • Lotus Notes & Domino experience a plus
  • Ability to build, configure, deploy and trouble shoot the desktop/laptop/printing/blackberry environment (Wintel and Mac)
  • Experience of infrastructure hardware support - including NetApp, Juniper, HP Servers and Cisco
  • Experience with AV (Cisco,Tanberg, Crestron), Voice over IP and IPTV technologies are desirable
3

Technical Support Specialist Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of technical support specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical support specialist
  • Create Customer Complaint or Compliment forms as needed
  • Complete technical writing for user manuals and other projects as assigned
  • Spot trends and feedback data to Engineering to continuously improve products
  • Provide technical support for how our test tools interface with a PC
  • Maintain software programs and lists for customer care and web updates
  • Provide quality service to clients and establish win-win relationships with the client and our business
  • Educate our clients on new product features or additional services to help their business succeed and grow
  • Answer skill based questions via phone, chat, email, and web programs
  • Tend to client escalations and deep dive with our clients to help them find answers
  • Perform Demo calls for new hires and assist with peer mentoring/training
Qualifications for technical support specialist
  • BA in Computer Science, Management Information Services, or equivalent experience required · At least two years of experience in a Technical Support field, troubleshooting software problems · Variable Data Publishing (VDP)
  • Experience in working in a business environment
  • Eagar attitude with enthusiasm to learn new skills and technologies
  • To be ‘thrown into the deep-end’
  • Demonstrate the ability to support both a Mac and PC within an Active
  • Knowledge of computer, network systems and cloud
4

Technical Support Specialist Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of technical support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical support specialist
  • Responsible for day to day upkeep of the R&D workshop
  • Provide technical consultation to customers, distributors, field sales and internal personnel regarding product specifications, techniques and available substitutions pertaining to Esna products
  • Ensure resolution of questions or problems, providing on-site customer visits, telephone follow-up and written documentation as required
  • Provide technical product training for customers, customer care and sales specialists
  • Maintain and update competitive/Technical Information Files and reference manuals as required
  • Document all product incident reports from customers, distributors, and internal or field personnel
  • Follow-up with appropriate QC and R & D departments to ensure complaint resolution as required
  • Document and communicate completed follow-up information to the customer to ensure complete customer satisfaction
  • Coverage of Technical Support Helpdesk (Hotline, mail and web support)
  • Assists in the creation of workplace endpoint technology initiatives
Qualifications for technical support specialist
  • IT or any computer-related courses
  • Familiar with Law Enforcement applications and objectives, their needs and goals
  • Relevant experience using and applying CFD (Computational Fluid Dynamics) software
  • Degree in Mechanical Engineering, Aerospace or comparable degree
  • Python programming experience (nice to have)
  • Functional knowledge of digital prototyping (nice to have)
5

Technical Support Specialist Job Description

Job Description Example
Our growing company is looking for a technical support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical support specialist
  • Diagnose and provide path to resolving inquiries
  • Accurately log all customer interactions in data management system
  • Achieve Call Center Metrics including call handle time and customer satisfaction scores
  • Performs other related duties and assignments as required and as assigned by supervisor or
  • Responsible for in field technical support aligned with key segment focus in Mining & Construction
  • Product Technical support
  • Participates in key industry associations that are aligned to target segments
  • Works across channels and customers
  • Ensure continuous improvement at customer sites
  • Improves customers' total cost of ownership and equipment availability
Qualifications for technical support specialist
  • Customer service experience (nice to have)
  • Fluency in English and Japanese is required
  • Technical Support or Customer Service experience is an advantage
  • Energy industry experience or background in Technical Support or call center environment preferred
  • Understanding of distributed generation and/or energy storage systems preferred
  • Willingness to learn about new and innovative technologies

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