Support Technical Job Description

Support Technical Job Description

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Support technical provides technical support to our enterprise customers of Red Hat Enterprise Linux (RHEL) Platform and related technologies.

Support Technical Duties & Responsibilities

To write an effective support technical job description, begin by listing detailed duties, responsibilities and expectations. We have included support technical job description templates that you can modify and use.

Sample responsibilities for this position include:

Programme various punching and press break m/c's
Prioritise IT related issues within a timely manner
Providing desktop support through to remote support for mobile workforce
Dealing with all site related issues as a first point of call
Monitor desktop system usage
Supporting network, phone systems and corporate infrastructure
Provide telephone, fax, e-mail and on-site factory technical support and representation
Conduct training sessions and workshops and assisting with product seminar and trade show set-up, teardown, and representation
Perform site surveys and determine conceptual requirements of system designs
Implement requirements with the support of Project Engineering, Technical Support and Inside Sales groups

Support Technical Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Support Technical

List any licenses or certifications required by the position: ITIL, CCNA, SSL, MCDST, ACMT, MCP, MCSE, CBAP, CCBA, CTIA

Education for Support Technical

Typically a job would require a certain level of education.

Employers hiring for the support technical job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Computer Science, Education, Engineering, Associates, Business, Information Technology, Technology, Information Systems, Electrical Engineering

Skills for Support Technical

Desired skills for support technical include:

Best practices and how own area integrates with others
Is aware of the competition and the factors that differentiate them in the market
Related disciplines
File systems
Linux/Solaris
Own discipline and broadens capabilities
Cloud
Enterprise Security industry
Symantec CyberDefence Platform
Account management in a post

Desired experience for support technical includes:

Working knowledge of supporting Adobe application suites (CS5 and above) and Final Cut Pro
Familiarity of the provisioning and de-provisioning process between HR and IT (and all its associated members involved)
Ability to support and troubleshoot mobile/tablet devices including Blackberry, iOS and Android platforms
Ability to support and troubleshoot centralised printing systems
ITIL v3 - trained and certified (to at least foundation level)
Apple Certified Support Professional – trained and certified (to at least 10.7)

Support Technical Examples

1

Support Technical Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of support technical. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support technical
  • Assisting experienced firmware designers in evaluation of firmware concepts and source codes - white box and black box, functional testing
  • Working with a logic analyzer, an in-circuit debugger and various IDEs
  • Product testing in our laboratories
  • Design, setup and use of test fixtures (both HW and SW tools)
  • Execution of software tests, documentation of test results (systems like JIRA, Contour etc)
  • Following configuration management best practices
  • Support of test automation, ad-hoc testing, or co-operation with SW design teams
  • Review and analyze various transactions in order to prepare sales tax returns
  • Prepare sales tax work papers for each return
  • Perform administrative functions and inquires
Qualifications for support technical
  • Must have an overall understanding of the technical sales environment and process, pricing, quotation to sales and managing an existing database
  • General experience or aptitude in fabrication and/or working with sheet metal would be of distinct advantage
  • Experience of working in the creative design area or working on new projects
  • Excellent mathematical understanding
  • Experience of working on projects with time critical deadlines
  • 3-4 years’ experience in a technical support related role in a mixed environment of Windows and Linux
2

Support Technical Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of support technical. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support technical
  • Validates and calculates pricing using offline pricing tools
  • Enters quote details, recommended product model codes, and miscellaneous items (documents and services) in system
  • Generates new or revised proposal
  • Escalates requests for model creation to the proper support group
  • Reviews configuration datasheet and validates against customer requirements
  • Performs manual sizing and specification review for the selection of the proper unit for standard products
  • Perform automated sizing for the selection of the proper unit
  • Analyzes customer requirements and provides recommended product features and build model
  • Identifies product suitable to replace an obsolete or competitors unit based on sizing or information from the old product
  • Validates correctness and applicability of non-standard product (with special or buy/resale) provided/recommended by appropriate support group
Qualifications for support technical
  • Bachelor degree or equivalent experience in related industry
  • Bachelor degree in Engineering or equivalent experience in related industry
  • Membership in SMPTE, IEEE, SBE, SCTE, SBCA, AES
  • SBE CSTE or CBTE, Microsoft MCSE, MCP, Cisco CCNA, CCENT
  • Thorough technical and operational knowledge in analog and digital audio technology, data networks, video servers, archives, automation systems, RF and terrestrial broadband distribution technologies, compression and encryption technologies, distribution operation, professional industry analog and digital production and distribution standards
  • Minimum of Eight years experience in all aspects of broadcast operations
3

Support Technical Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of support technical. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support technical
  • Systems Administration (Remote support of related hardware / software)
  • Document all reported issues and progress made through resolution via proprietary case management software
  • Escalate incidents that cannot be resolved based on specified time frames to relevant team members, see issues through to resolution
  • Document and distribute Major Incident Review Reports in a specifically outlined format
  • Meet support and performance metric requirements
  • Build strong and effective working relationships with peers, management, customers
  • Work closely with all other relevant teams to maximize all opportunities
  • Provide input to help improve/build processes
  • Actively participate in all provided training
  • Selected technicians will be responsible for tracking, updating, and driving progress for their assigned cases
Qualifications for support technical
  • Familiar with Unix/Linux/Windows/Mobile OS, Websphere/VM, Networking is preferred
  • Java experience would be an added advantage
  • Post secondary education and/or technical support experience in a call centre is essential
  • Able to produce prototypes and tools even without complete documentation
  • Flexible and creative to help resolving ambiguous tasks
  • Written & verbal communication skills in English are an advantage
4

Support Technical Job Description

Job Description Example
Our company is growing rapidly and is hiring for a support technical. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support technical
  • Supervise any third party installation teams and ensure the quality of the work according the project schedule and scope of work
  • Support sites with installation, troubleshooting, commissioning and testing
  • Provide technical support into various seminar and exhibition to Marketing teams
  • To be able to deploy Software and Hardware updates to installed systems
  • Keep up-to-date with all relevant standards and regulations
  • Serves as the primary liaison between the customer and Tenable for technical related issues
  • Proficient troubleshooting experience with software, hardware, and access for users in a PC, Mac and Mobile environment
  • Experience with Office 365, Mac OSX or better
  • Maintain and manage local IT assets and inventory
  • Capable of independently applying standard imaging practices for laptops refreshes.Search Jobs US
Qualifications for support technical
  • Diploma in Instrumentation & Control Technology or any equivalent in Engineering Degree
  • MS Office Application – MS Outlook and Excel
  • Basic knowledge in instrumentation and/or relating to process controls
  • Basic Calculation Skills
  • You must be enrolled or have a bachelor's degree or Master's in Computer Science, Computer Engineering, Software Engineering, or a similar program
  • Exhibit strong troubleshooting abilities and able to work through multilayered technical issues
5

Support Technical Job Description

Job Description Example
Our company is looking to fill the role of support technical. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support technical
  • Keep clients updated throughout case life-cycle
  • Follow all policies and procedures for managing and escalating customer issues to reduce resolution times
  • Interface with product support and development groups
  • Work with 3rd party service providers
  • Perform break fix activities affecting customer sites remotely and arrange for on-site dispatches when required using global consistent methodologies and tools
  • Provide expert technical support for problem resolution, including reproduction of customer issues
  • Provide high-quality technical advice to internal stakeholders and 3rd party engineers
  • Maintain client-site documentation
  • Provide feedback to development and qualification teams
  • Escalate major, elusive, and recurrent issues that are impacting clients
Qualifications for support technical
  • Flexibility in work schedule and availability is a must
  • Respond to direct customer inquiries on the phone or through e-mail to provide support on SPT desktop software or PortfolioCenter Hosted
  • Fully demonstrate the ability to work with client's Advisor Services Sales in attracting and maintaining assets
  • Certified Outage Technical Manager” (COTM) ensures outage situations are documented per guidelines to meet
  • Engage additional support level within a predefined time frame and collaborate with them, as needed, in order to resolve
  • Technical Expert on TSS Products with >3 years’ experience

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