Technical Support Assistant Job Description
Technical support assistant
provides support for Microsoft operating systems, especially Windows 7/8/8.1/10, and Windows Server 2008, 2012.
Technical Support Assistant Duties & Responsibilities
To write an effective technical support assistant job description, begin by listing detailed duties, responsibilities and expectations. We have included technical support assistant job description templates that you can modify and use.
Sample responsibilities for this position include:
Archive Engineering electronic and paper files as per working practices and processes
An effective and efficient problem solver, in fact you love it!
Assist the Manager on managing the team to deliver the highest level of customer support
Train and develop the team member to enhance their technical skill and non-technical side
Respond to incoming questions and issues from the Certification team in a timely manner
Provide initial assistance and issue resolution for all problems related to Certification hardware, software, peripherals
Troubleshoot with Certification team to determine source of problem, escalate accordingly
Document and submit IT ticket requests and incidents on behalf of Certification team
Track all internal and IT support requests, escalate unresolved issues accordingly
Assist the Certification Site Manager to set up network/email/system accounts for new hires
Technical Support Assistant Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Support Assistant
List any licenses or certifications required by the position: BLS, ITSM, MAC, PC, ITIL, CE, GD&T
Education for Technical Support Assistant
Typically a job would require a certain level of education.
Employers hiring for the technical support assistant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technology, Management, Technical, Associates, Education, Engineering, Electronics, Telecommunications, Graduate
Skills for Technical Support Assistant
Desired skills for technical support assistant include:
Computers
Electric & electronic concepts and devices
Server 2008
Alarm systems
Computer Aided Drafting
Databases entry
Electronic
Fire systems
Microsoft Operating Systems: Windows 7
SAP would be beneficial
Desired experience for technical support assistant includes:
Familiar with Customer Management Systems-Outlook, and MS Office Suite
Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person)
Participate in a supportive role by acting as a liaison between Operations and IT, ensuring all reported issues are resolved in an accurate and timely manner
Maintenance and audit of Certification hardware, provide timely replacements for broken hardware
Provide training of internal Certification systems to new testers/hires
Create best practices in Certification by collaborating with IT
Technical Support Assistant Examples
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Technical Support Assistant Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of technical support assistant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical support assistant
- Track placement status of assigned accounts
- Interface with other business units to facilitate the flow of information
- Assist with contract administrative responsibilities as requested
- Participate in team meetings as requested
- Understand all best practice procedures and compliance policies
- Respond to client requests for information, as directed by senior broker, coordinating with Market Information and other departments as necessary, and clearing with senior broker
- Track placement status of broker's renewal business
- Provide the broker with prospecting assistance including researching financial statements, product lines, geographic exposures, and current reinsurance program information using available resources (A.M
- Document, execute, and resolve the customer's issues based upon current service response and resolution times
- Receive, verify and process requests
Qualifications for technical support assistant
- Mobile device support knowledge
- Technical degree or certifications (telecommunications, security, electricity)
- Graduate from a reputed Institute B
- Liaise with central engineering sites (CSCF/Irvine/TAES ) for all technical/test-means matters to support repair operational needs
- Analyze and improve repair process and product repair to reduce TAT and COST (Troubleshooting time, material usage, touch/machine time )
- Degree in Electronics /Electrical /Mechatronics Engineering or equivalent discipline
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Technical Support Assistant Job Description
Job Description Example
Our growing company is looking for a technical support assistant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical support assistant
- Resolve basic end-user problems, escalate as appropriate
- Install, upgrade, configure, and troubleshoot computing and communication devices and peripherals
- Create supporting documentation and calculations for tooling certification (CE Marking, UL conformity, OSHA )
- A project to undertake to dovetail with your degree
- Monthly salary
- Support the onsite Projects and Engineering Disciplines
- Support the Engineering team on all administrative aspects of engineering documentation deliverables
- Understand and maintain the Company PLM software (Product Lifecycle Management)
- Create parts on the PLM system in line with company requirements
- Create BOMs under instruction for the Engineering team
Qualifications for technical support assistant
- Aviation Authorities Part145 MRO airworthiness regulatory knowledge
- Five (5) years management experience in multinational setting and matrixed environment
- Five (5) years people management responsibility (progressive supervisory and leadership experience)
- Three (3) years Shared Service experience
- Three (3) years project management or operational management, process improvements, or other roles that focus on development and implementation of controls and procedures
- Underwent developmental assignment for managerial Key Results Areas
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Technical Support Assistant Job Description
Job Description Example
Our company is growing rapidly and is looking for a technical support assistant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical support assistant
- Support Engineering Disciplines throughout product design stages
- To maintain and review various databases including drawing and part number control databases, concession control database and design review certification database
- To issue drawings and technical information to other departments as required
- Directly support, where necessary, R&D Technicians in preparation for R&D activities and compilation/upkeep of R&D test files
- Assist with the preparation of test equipment
- Be familiar and comfortable working to written test specifications and in house development programs
- Be familiar and comfortable working with hydrostatic and gas test equipment
- Report writing in a timely and concise manner where necessary
- Maintenance and upkeep of R&D equipment and tooling
- Promote Continuous Improvement in the existing product range
Qualifications for technical support assistant
- Strong problem solving skills – ability to quickly and correctly assess the impact, complexity and urgency of problems reported by customers
- Provide extended support for internal customers
- Identify Software defects, evaluate data and submit Test Track defect when required
- Escalate system performance issues to appropriate team/levels
- Attend deployment meetings and participate in deployment activities
- Provide “after hours” support as needed to ensure business continuity
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Technical Support Assistant Job Description
Job Description Example
Our growing company is looking for a technical support assistant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical support assistant
- Taking minutes from meetings as and when requested
- Manages tools and technologies to assist in the collection and reporting of metrics
- Automates process(es) using scripting languages such as Python
- Able to use R, R Studio, or similar statistical packages
- Supports production and Quality Assurance using Excel
- To create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets budgeted costs and Group Standards
- To assist in new implementations or upgrades to existing systems, including, tracking and reporting
- Be aware of and assist with Risk Management control, KCS (Key Control Standards), SIP (Service Improvement Program) initiatives and reporting, including Technical audit compliance
- Problem and change management – to assist with and manage outstanding problem
- Provide support via telephone/email using corporate toolset for logging and tracking customer interactions
Qualifications for technical support assistant
- 8-12 years of experience in related field- dealing with clients in manufacturing or industrial industries
- Must have experience in related products- Commercial Imaging, Inkjet, and end user (all verticals) sales support for all products
- At least 5 years of managing a sales team
- Travel is required- over 50%
- Proficiency in Microsoft Office Word and Outlook is required
- Experience in budgeting procedures and understanding of financial concepts desired
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Technical Support Assistant Job Description
Job Description Example
Our growing company is looking to fill the role of technical support assistant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical support assistant
- Log all calls, troubleshoot and escalate to support partners as defined by support scripts for any technical difficulty with PC hardware and software issues, Internet, network applications, configurations and peripheral equipment
- Accurately prioritize problems based on severity, urgency and impact to the business
- Track all outstanding incidents until successful resolution
- Works with enterprise support groups to resolve problems or issues
- Ensure timely documentation on problem resolutions and share with team members
- Participate in the testing of new hardware and software
- Work with team members to promote excellent customer service
- May be required to provide 24 x 7 on-call support
- Support Elmar Product Line Engineering group and ISE operations both locally and globally as necessary to facilitate the smooth running of the business
- Contribute to non-design related tasks for Engineering projects as allocated by the Lead Engineer or Engineering Admin Team Lead with supervision
Qualifications for technical support assistant
- Excellent / Fluent in English and German, both verbal and in writing
- Minimum of 3 years successful experience in a working office environment
- Proficient to expert in 3 or more business software programs (Word, Excel, PowerPoint, Outlook, Seibel, SAP, ePharma, PV works, Lotus notes)
- Experience with social media platforms like Twitter, Facebook, Instagram, Periscope
- Capability to handle administrative support role (word processing, database, spreadsheet, presentation graphics)
- Enthusiastic self-starter with a ‘can do’ approach, even to mundane tasks