Technical Support Professional Job Description
Technical support professional
provides day to day support in IP/routing protocols such as L2/L3 VPNs, IPsec, Routing policies, IPv6, Multicast, QOS and migration of data center.
Technical Support Professional Duties & Responsibilities
To write an effective technical support professional job description, begin by listing detailed duties, responsibilities and expectations. We have included technical support professional job description templates that you can modify and use.
Sample responsibilities for this position include:
Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution using problem determination/problem analysis skills
Ensuring that an adequate amount of process is followed
Take responsibility for ensuring that all proposals have the correct proportion of support revenue specified
Create in close cooperation with our project managers for our complex permitting projects
Achieving maximum personal KPIs and Call Quality objectives
Assisting the team in achieving set targets such as First Contact Fix and Average Call Duration
Demonstrate leadership through professional and proactive response to team and customer needs
Understand how the product is utilized by the customer and partner base in their business and technical environment
Work varying shifts on an as needed basis to address customer and partner needs within their business hours, both domestic and international
Engage appropriate staff from Research and Development, Professional Services and other teams as needed for customer and partner issue resolution
Technical Support Professional Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Support Professional
List any licenses or certifications required by the position: ITIL, LPI, MCTS, MCP, HTTPS, HTML, IBM, MSSQL, AHIMA, V3
Education for Technical Support Professional
Typically a job would require a certain level of education.
Employers hiring for the technical support professional job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Education, Technical, Engineering, Science, Management Information Systems, Math, Information Technology, Chemistry, Physics
Skills for Technical Support Professional
Desired skills for technical support professional include:
But not necessary
IP standard
IP theory/operation desired
Layer 2 data communication protocols
OSI model
Routing protocols
AWS Cloud and Swift Alliance is advantageous
AWS and Swift Alliance is advantageous
DB Languages: SQL/ PLSQL
Desired experience for technical support professional includes:
Database administration skill and experience on Oracle/DB2/SQL Server is a plus
Software development skills, using Java, J2EE, JavaScript, C, C++ is a plus
Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment
Knowledge of of the Jazz suite of products, Rational Team Concert, Rational Quality Manager or Rational Doors Next Generation is highly preferred
Experience with asset management, service requests, and/or ticketing
Minimum 15yrs of Education
Technical Support Professional Examples
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Technical Support Professional Job Description
Job Description Example
Our innovative and growing company is looking for a technical support professional. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical support professional
- Contribute to technical writing efforts to provide customers accurate product knowledge
- Develop relationships with peers to effectively manage long-term support needs of customer
- Create and maintain customer relationships on a day-to-day basis
- Provide remote technical support to all customers on ION IP products and networks via telephone
- For outages, identify the impact of the outage and changes made to the customer network
- Be available to work during off-business hours
- Be available to travel on a short notice
- Each customer issue is tracked using the CARES trouble ticket systems
- Long range strategic planning and analysis and preparing summaries
- Project coordination in assigned projects and supplies information for the development of new strategies
Qualifications for technical support professional
- Perl basics (ability to read the code)
- Shell (including shell scripting)
- AIX, Linux, Tomcat - Basic knowledge
- Java programming background is an advantage
- Communication skills and team work is expected
- Could accept shift 2 work
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Technical Support Professional Job Description
Job Description Example
Our growing company is hiring for a technical support professional. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical support professional
- Evaluates potential acquisition candidates and prepares project proposals
- Provides analytical support for due diligence of acquisition candidates and contribute with the development of strategic planning tools for the organization
- Strategic database design and management and coordinates the activities of related internal suppliers and external vendors
- Prepares customer contacts, builds and maintains a customer focused network
- Develops and plans sales volume with new external sales channels
- Find solutions for customers with a wide range of server software issues including answering how-to questions, trouble-shooting defects, analyzing performance issues and collaborating across product areas to resolve problems
- Become trusted resource for customer questions on installs/upgrades/migrations, backup and recoveries, fix maintenance and using storage and virtualized storage solutions
- Help to bring innovation and new ideas to support products and software
- Partner closely with sales and marketing to design new service and support offerings that drive incremental revenue streams and create a foundation of recurring revenue
- Hire, train, and coach your team, such that they consistently set the highest standard for the experience they give our customers and are personally and professionally fulfilled by their work
Qualifications for technical support professional
- Good knowledge in computer-aided design (CAD) and its features
- Some knowledge in underground and road construction drainage planning would be beneficial
- High proficiency in Microsoft Office and the Internet would be an advantage
- Very good German skills and good English skills (oral and written)
- Available for storm support
- Must have a smartphone, either Android or iOS
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Technical Support Professional Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of technical support professional. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical support professional
- Partner with teams outside of Customer Success to create and maintain customer messaging and content that delivers a simple and consistent curated customer experience
- Manage to clear and metric-driven deliverables on a quarterly basis that showcases customer growth, trends, retention, and product/industry maturity
- Partner with Operations and IT to develop and drive operational changes to support the scalability of our Customer Success programs
- Ensure timely communication of information back to the customer at the request of the Sales Manager or Sales Engineer
- Review customer specifications, and recommended optimum turbomachinery control system to meet customer requirements
- Prepare customized technical and commercial proposals for control systems with a variety of hardware/software platforms
- Develop and maintain proposal preparation tools
- Attend Bid Clarification meetings with EPC and end users to define and optimize control system solution
- Answer Telephones/Customer Enquiries
- Quote preparation
Qualifications for technical support professional
- Degree in Computer Graphic Design, Computer Science/Engineering or similar
- Gain expertise on our product lines
- Create and document all FAQs and troubleshooting materials
- Create training materials for Call Centers
- Train Call Centers successfully before new product launches
- Facilitating new product introduction and the technical support team are fully trained prior to product release
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Technical Support Professional Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of technical support professional. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical support professional
- Pricing support
- Foster customer relationships
- Proactively work with quote register to contact customers and secure orders
- Support current programs, develop customized software solutions along with integration projects
- Utilize the latest technologies, architectures, and tools to enhance software reliability, re-usability and increase productivity
- EFI is looking for a hands-on, dynamic, results oriented and experienced technical support field services engineer with a proven track record of support, customer field service delivery and escalation management
- Cross collaboration with developers and peers will become part of your daily routines
- Handle and solve support calls from our customers and partners that relate to the technical behaviour of the Planning Analytics (TM1)
- Consult closely with Premier customers to ensure their satisfaction and ROI with Tegile Intelliflash products, services, and support
- You are the customer’s primary liaison post-sale, and are accountable for identifying and directly addressing all business and technical issues impacting the productive use of provided solutions
Qualifications for technical support professional
- Work with cross functional team within the company like Product Marketing, Quality Assurance and Engineering to resolve customer issues
- 3 – 5 years experience in the field of Sales Operation within Power Generation/ Renewable Energy
- National Diploma or Degree in Mechanical Engineering
- Turbine Knowledge or experience is essential
- SQL, Data Sharing, Stored Procedures, TSO / ISPF, MVS Operational Skills (TSO, ISPF, SDSF, basic MVS and JES commands)
- Basic knowledge in C, C++, Java, Assembler
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Technical Support Professional Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of technical support professional. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical support professional
- In addition, can work proactively with Premier customers and accounts teams to expand Tegile platform adoption and standardization, driving relationships at every level internally and externally to advocate Tegile technology solutions and influence change
- In addition to customer facing activities,report key account metrics and insight to assigned Premier customers, and as appropriate and expected internally
- Technical Conversion of training requirements/content into Training Material
- Design advice and production of training material in multimedia format (Adobe Connect, Adobe Captivate, Photography, Audio/Visual Editing)
- Production of scorecard, visual graphics for use in monthly Training Governance Meeting
- Interface with CAO Tech Training organization over hosting of training material into e-Learning System
- Procurement, maintenance and safekeeping of technical production equipment to support Training Development
- Support and partnering where required to produce targeted Assignment Lists and maintenance of the WCOB Training Audience List
- To read and sometimes scribe tests for students with disabilities
- You will lead and completes sales cost estimates, and price quotations for sales team including project take-offs, specification interpretation, and associated activities for Automations Solutions sales
Qualifications for technical support professional
- 6 months experience in Java development (including related technologies, XML, EJB, JSP, Servlets, and Web services)
- Basic knowledge of Databases and/or Data warehouse principles
- Some Experience in Relational databases and SQL
- No Degree ‐ Master’s Degree
- Minimum of (2) years demonstrated customer service and technical support skills
- Recruit from local area