Support Professional Job Description

Support Professional Job Description

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119 votes for Support Professional
Support professional provides installation, maintenance, troubleshooting and repair of desktop technology, hardware and software in compliance with Service Level Agreements.

Support Professional Duties & Responsibilities

To write an effective support professional job description, begin by listing detailed duties, responsibilities and expectations. We have included support professional job description templates that you can modify and use.

Sample responsibilities for this position include:

Be a single point of contact for all connected departments like Planning, Technology, Sourcing and Production factories to make sure effective communication & data sharing is available across all stake-holders during Product development cycle
Work as per the identified Critical Path and support in proactive mitigation of key risks in project cycle including appropriate communication to key stakeholders and Management team
Maintains client files ensuring all documents are properly scanned and filed and that client information is available as needed by professional staff
Acts as backup to the Receptionist and other administrative support personnel as needed
Schedules appointments and meetings
Become familiar with pronouncements of FASB
Prepare individual, corporate and trust tax returns
Be exposed to the rules, regulations and code of professional conduct of the AICPA
Meet other terrific interns and associates to build your network
Build a strong resume for future employment

Support Professional Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Support Professional

List any licenses or certifications required by the position: CPR, ITIL, MCP, CCNA, MCSE, MCTS, SQL, VB, PM, HDI

Education for Support Professional

Typically a job would require a certain level of education.

Employers hiring for the support professional job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Computer Science, Technical, Human Services, Business, Engineering, Science, Management, Information Technology, Marketing

Skills for Support Professional

Desired skills for support professional include:

Communication
Educational programming
Leisure skills
Vocational
Skill in the installation and maintenance of information technology hardware and software
Programming
Central
Goal plans
Support Supports
Requiring a full understanding of industry practices and campus policies and procedures

Desired experience for support professional includes:

At least 1 year experience in enterprise software products development or technical support
Previous experience in a customer facing technical support role is required
Must be able to carry out thorough investigations of customer / service related incidents and problems, leading to swift and successful diagnosis and remedy in line with service levels
Good attention to detail & the ability to assemble facts & diagnose problems
Experience of customer facing application support for bespoke software products
Possess a consistent and appropriate use of tools, processes and standards to underpin an efficient and professional approach

Support Professional Examples

1

Support Professional Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of support professional. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support professional
  • Developing and driving the Middleware Service Improvement plans ensuring that the platform is as robust and efficient as possible and new products are effectively implemented
  • Working with the technical leads to actively promote and maximise re-use of existing infrastructure as a means of minimising duplication and to reduce development and production costs across GT
  • Expanding the overall capability of the Middleware team through in-house knowledge transfer and providing development opportunities to stretch and challenge individuals
  • To be accountable for ensuring you understand, uphold and promote the Conduct Risk standard pillars which are employee conduct, corporate conduct, market conduct and conduct towards our customers
  • Designing and pursuing automated solution / support tools for repetitive manual effort
  • Support the transactional business of the Sales
  • Ensure Contract Accounting & Governance in place for all the Projects & Contracts of the CU
  • Act as an expert in ONE (MUS/CBS) system related issues
  • Support Customer Project Manager in project matters
  • Support the with business execution in the ONE (MUS/CBS) financial and project management system
Qualifications for support professional
  • Practical experience of implementing change is advantageous
  • Able to be flexible and to adapt to, and initiate change they will be constantly seeking opportunities for continual improvement
  • Displays appropriate standards of behaviour
  • Speaks, writes and presents clearly, fluently and succinctly avoiding the unnecessary use of jargon
  • Keeps an open mind
  • Generates enthusiasm and interaction among team members and with customers
2

Support Professional Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of support professional. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support professional
  • Ensure Projects are executed on time fulfilling Safety, Quality, Delivery and Cost Targets of the company as per Plan
  • Ensure resource availability with all stake-holders to manage projects within organization without any delays
  • Mentor other junior members on the team
  • Monitoring of business critical batch processing controlled by Autosys
  • Participate in the support Rota to ensure adequate business support coverage during core hours
  • Superlative customer service skills are essential
  • Familiarity with complete Microsoft Office Suite
  • Ability to translate highly technical information for the layman who “just wants the problem fixed.”
  • Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware
  • Determines level of urgency of service support requests
Qualifications for support professional
  • Ability to multi-task while providing outstanding customer service to internal and external clients
  • Demonstrates ability to handle communications in a discrete and confidential manner
  • Flexibility and confidence with regard to Middleware related service recoveries
  • Knowledge of Oracle Weblogic 11g, Oracle HTTP Server, Oracle Webcenter, Oracle BAM, Oracle Application Server and Oracle Data Integrator
  • Good knowledge of Unix – OS level operations, ability to interrogate files, monitor service operations, Oracle – PL/SQL, Sybase and Java
  • Any
3

Support Professional Job Description

Job Description Example
Our company is growing rapidly and is looking for a support professional. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support professional
  • Responsible for Service Contract Sales at assigned accounts
  • Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities
  • Provide proactive support for end user application issues, escalated by the stakeholders (Business, project teams)
  • Ensure availability of applications to meet Service Level Agreements, using the various tools and methodologies available, both reacting to unplanned events and taking a proactive approach to consistently improve customer service through the applications being supported
  • L1/L2 Batch Support that requires flexibility to work in shifts and weekends
  • To develop automation tools reducing manual efforts, thereby increasing the capacity of the team to take on additional services
  • Support the RGL Business on functional issues and work collaboratively with other technical and business areas to minimise business impacts
  • Ensure availability of IAM protected applications by adhering to SLAs, managing service delivery, developing processes to monitor risks and resolve issues, and personal involvement when required
  • L2/L3 IAM production Support that requires flexibility to work in shifts and weekends
  • Participate in RCA (Root Cause Analysis), taking ownership of an issue end to end and ability to deliver the fix on own
Qualifications for support professional
  • Must be PC Literate – MS Word, Excel, Outlook, databases, (pref) Microsoft Dynamics AX
  • Systematic, methodical approach with good organisational skills
  • Tenacious and proactive approach to work
  • Diligent and detail focused
  • You finished your relevant education and have at least three (3) years of work experience
  • You have solid experience in an administrative role (essential)
4

Support Professional Job Description

Job Description Example
Our company is looking to fill the role of support professional. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support professional
  • Customer and business stakeholder support
  • 99.95 % application uptime
  • Follow ITIL process (change, incident and problem management process)
  • Work in ticket resolution for business support
  • To develop automation tools reducing the manual efforts so team gets more bandwidth to take on newly developed application support
  • Provide L1/L2 technical support for business applications within the firm
  • Provide as appropriate a 2nd line support capability and within that a timely resolution and or escalation of production problems
  • Understand and work to the business deadlines – specifically around the Finance month end processes
  • Support all users with their queries and respond in a timely manner
  • Communicate to the business whenever there are any changes or production issues which may impact on their ability to perform their job
Qualifications for support professional
  • Able to be a good team player and must have a strong customer focus
  • Having Business understanding in telecommunication industry
  • Excellent understanding of financial systems and project control principles
  • Excellent understanding of financial models, directives and processes (SOX), financial analysis and problem solving skills
  • Very strong abilities to drive change
  • Accounting & Auditing Directives/Standards (GAAP, IAS, IFRS, ISA, ISAE)
5

Support Professional Job Description

Job Description Example
Our growing company is looking for a support professional. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support professional
  • Ensure availability of applications by adhering to SLAs, managing service delivery, developing processes to monitor risks and resolve issues, and personal involvement when required
  • Support the SGL Business on Data related queries that require functional and technical expertise
  • Performing regular scheduled activities (data loads, refreshes, maintenance)
  • Supporting other technical teams within GT business areas
  • Production support of HFM application, taking ownership of technical issues, and working with our Development team to resolve more advanced issues when necessary
  • Plan and execute all parts of HFM monthly release activities, change Request management / UAT management and enhancement, release Management
  • Ensure all the production incidents/issues (incident management tickets) are investigated and resolved under specified SLA’s
  • Recommend ways to enhance security measures and SOX controls
  • Supervise, train, and coach junior team members
  • Research & recommend best practices, upgrades and system/application migrations
Qualifications for support professional
  • SAP ONE system
  • Prince 2 Certification is a added advantage
  • 5-7 years of experience in handling Projects
  • Production management tool ServiceNow, HPC
  • Strong knowledge of Production Support framework(ITIL) and enterprise data architecture and big data technologies like Hadoop will be an added advantage
  • Knowledge of Geneos and familiarity with Service Management tools like ServiceNow

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