IT Professional Job Description

IT Professional Job Description

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IT professional provides recommendations and assessments of Linux/Windows 2008/2012/Virtual servers (Hardware/Software) including System hardening (Vulnerabilities and risk mitigation), IT Security Baseline configuration (CIS Benchmarks & USGCB), Enterprise Anti-Virus.

IT Professional Duties & Responsibilities

To write an effective IT professional job description, begin by listing detailed duties, responsibilities and expectations. We have included IT professional job description templates that you can modify and use.

Sample responsibilities for this position include:

Troubleshoot basic networking problems
Analyze and solve desktop computer issues related to hardware, software, printing, and basic networking
Deploy and support system monitoring tools such as Nagios, HP BSM
Provide end-user support for desktops, laptops and software
Deliver application support
Manage a helpdesk ticketing system
Provide basic end-user configuration of audio/video telephony (VoIP)
Assist with other support topics that arise on a day-to-day basis or other projects as they arise
In the services area, your job will be to ensure system continuity, handle functional and technical service requests and implement changes via structured working processes
Understanding what the business needs and how that is reflected in the systems is a key part of the function

IT Professional Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for IT Professional

List any licenses or certifications required by the position: HDI, CCNA, CISA, CISSP, HP, MCSE, SCA, OIT, ITIL, VPN

Education for IT Professional

Typically a job would require a certain level of education.

Employers hiring for the IT professional job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Education, Technical, Information Technology, Management, Computer, Computer Engineering, Technology, Engineering, Information Security

Skills for IT Professional

Desired skills for IT professional include:

Information security concepts and techniques
Information security
ADP Systems
Basic Networking
Current and developing technologies
Microsoft Office 2007 and up
Shortel phone system
2008 and 2012
Linux
Change control processes

Desired experience for IT professional includes:

Experience with Cisco CUCM VOIP administration
Update desktop software/applications
IT security management (compliance)
IT processes, documentation
Backup personnel for networking management
Prior experience in a financial services company

IT Professional Examples

1

IT Professional Job Description

Job Description Example
Our innovative and growing company is hiring for an IT professional. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT professional
  • Establishes IT related objectives and work plans
  • Monitors IT staff efforts in the installation and maintenance of unit IT hardware and software
  • Develop and maintain unit IT policies and procedures consistent with Institute policy
  • Respond to and resolve workstation, application and server related problems
  • Maintain/troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts
  • Provides frontline computer support for staff, faculty, video conference systems, and public workstations to ensure resolution of computer problems through help ticketing system
  • Works with library staff/faculty to identify technology needs, develop recommendations for technology solutions, and draft and submit specifications for software/hardware purchases
  • Planning and executing computer/device deployments, installing and maintaining computer software/hardware, managing computer software/hardware inventory, and troubleshooting computer problems (onsite and remote) using Altiris Deployment Server, JAMF Casper Server, Teamviewer, and Active Directory management tools in a Windows 7/8/10, and Mac OS X environment
  • Assists with defining policies and procedures regarding computer security management, software license management, hardware inventory management, and other IT best practices
  • Works on group or individual activities such as developing end-user documentation, end-user training and consultation, online FAQs and updating internal documentation
Qualifications for IT professional
  • Terminal Server/Remote Desktop
  • Microsoft SQL, VMware, DNS, DHCP, KACE, K1000
  • Developing and executing internal auditing plans for computer inventory management, computer security policies, and application patch and update management
  • Provides guidance and supervision to student workers
  • Provide technical team leadership to include formulating strategies and administering policies, processes and resources
  • Develop standard operating procedures or best practices for the unit
2

IT Professional Job Description

Job Description Example
Our company is looking to fill the role of IT professional. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT professional
  • Diagnoses and resolve highly complex technical problems associated with computer hardware, software and servers
  • Lead in identification and implementation of hardware replacement or upgrades
  • Provide expertise technical advice to unit management
  • Deliver technical presentations to unit administration
  • Provide information technology support to CEISMC under the direction of the College of Sciences
  • Perform basic system administration tasks on servers and workstations in the CEISMC IT infrastructure running Windows and Mac OS
  • Maintain appropriate information and data security profile at all times, including risk assessment, prevention, and remediation if necessary
  • Perform network management tasks related to DNS, DHCP, VLANs and unit firewall configurations
  • Troubleshoot and repair computer hardware problems as needed
  • Set up and manage central services
Qualifications for IT professional
  • Investigate new technologies as needed to cover the needs of CEISMC
  • Create and keep current, documentation related to IT practices and procedures
  • Provide support to end-users and keep track of user requests using ticketing system
  • Assist maintaining computer inventory
  • Train student workers to assist with computer support
  • Serve as a backup for certain duties usually performed by other similar IT staff in the College during vacation and or sick leave
3

IT Professional Job Description

Job Description Example
Our company is growing rapidly and is hiring for an IT professional. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT professional
  • Build trust and relationships with faculty and staff to support their initiatives
  • Provide consultative support to faculty on any and all technology relevant to their work (may include collaboration tools such as videoconferencing, communication technologies including web and social media, and advanced applications)
  • Provide expert technical advice and/or leadership to technical teams unit management
  • Stay informed of, and leverage broader campus IT initiatives and policies
  • Setup, install and configure office and productivity software on campus laptop and desktop computers - both Windows and Mac based
  • Recommend and install appropriate hardware upgrades and perform repairs on campus laptops and desktop computers - both Windows and Mac based
  • Respond to and resolve, in a timely fashion, assigned work orders generated through the OIT Help Desk
  • Install, configure, and troubleshoot university encryption software for both Windows and Mac based campus computers
  • Research, test, install, configure, and troubleshoot imaging software used to deploy operating systems on Windows and Mac based computers
  • Install, configure, and troubleshoot networked office printers
Qualifications for IT professional
  • Working knowledge of Cisco ASA firewall and switch configuration
  • Windows Server 2008/12, Exchange Server 2010, Office 365
  • Provide on-site support for general hardware, software, and network problems on campus desktop computers
  • Perform file backup and data restoration using university and departmental resources, such as the campus network and/or various external devices
  • Perform basic administration and support of campus servers and set up printer and file sharing for campus workstations and users
  • Update workstation support tickets/work orders with current information and close or transfer them with-in a timely manner
4

IT Professional Job Description

Job Description Example
Our growing company is looking to fill the role of IT professional. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT professional
  • Provide introductory guidance on university hardware and software usage to campus computer users on-site or on the phone as needed
  • Consult with campus technology users on their hardware and software needs and make recommendations to them on purchasing as appropriate
  • Consult with technology vendors and support technicians to resolve warranty and non-warranty computer and technology issues or provide the end-user referrals and recommendations on replacement purchasing options
  • Escalate desktop service support issues to the Desktop Services Manager
  • Perform initial diagnosis of all end user trouble calls and performs first level systems problem identification, dispatching and/or resolution
  • Analyze and determine the root cause of desktop problems related to PC hardware, software, networking communication, Telephony, and peripherals
  • Provides clear communication to the user community about problem resolution, system outages, and planned events
  • Tracks and monitors the problems to insure a timely resolution
  • Responsible for assisting with nightly backups, global LAN/WAN availability, systems monitoring and other various tasks
  • Coordinating the solution to telephone and telecom problems with local vendors
Qualifications for IT professional
  • Knowledge of computer encryption software packages
  • Ability to work with individuals with a wide range of computer skills, specifically when communicating technical information
  • The skills and expertise to effectively monitor and verify system integrity
  • Ability to multi-task in order to meet deadlines and commitments in an environment that requires multi-tasking among concurrent projects
  • Ability to communicate effectively with technical or non-technical staff and/or faculty
  • TCP/IP, DHCP, DNS
5

IT Professional Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of IT professional. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT professional
  • Sit and stand for long periods of time, frequently walk, and bend/stoop, execute repetitive motions (walking, standing, bending, stooping and/or climbing)
  • Multi-Office routing and switching with familiarities in BGP, Multicast, OSPF, RIP, STP and VTP
  • Other relevant job duties as assigned or required by IT Director to support environment changes
  • Seek for continuous improvement and suggest process improvement
  • Provide management reporting on projects and SLA’s
  • Oversee & monitor contractual agreements and license agreements of IT services and solutions
  • Facilitate the IT Service Management processes
  • Support Continual Service Improvement process and projects for the service portfolio in a continuous dialogue with IT Service Owners
  • Utilizes Microsoft SQL Server and/or Microsoft Access development environments to actualize the input, processing, and output requirements identified and defined during the analysis and design stages
  • Modifies existing or creates new data structure field and/or table elements to contain input, processing, and output results as needed
Qualifications for IT professional
  • LAN Administration/Maintenance
  • Windows Server build outs
  • Applying Microsoft service packs and applying security patches
  • Backups and restores monitoring and software installation
  • Configuration of Citrix client software and Forticlient software for remote access
  • MS Office Outlook and other Windows-based user applications

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