Application Support Lead Job Description

Application Support Lead Job Description

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Application support lead provides guidance and assistance in the development and evolution of applicable Business Architecture Capability Models.

Application Support Lead Duties & Responsibilities

To write an effective application support lead job description, begin by listing detailed duties, responsibilities and expectations. We have included application support lead job description templates that you can modify and use.

Sample responsibilities for this position include:

Database skills in either SQL Server, Sybase or Oracle
Experienced in the practical use of SQL
Provide daily support in order to ensure customer satisfaction
Troubleshoot and resolve application or infrastructure issues
Manage the team in New York
Technology service relationship management with the Solutions business, operations, risk and compliance in New York
Technology service relationship management with the senior Business leaders in New York
Represent the local Solutions business requirements within the global technology organization
Manage tasks, processes and procedures across multiple regions
Manage team procedure to ensure adherence to firm wide and regulatory requirements

Application Support Lead Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Application Support Lead

List any licenses or certifications required by the position: ITIL, CISSP, PMP, ISO, SOC2, ITSM, PCI, AWS, AJAX, CSS

Education for Application Support Lead

Typically a job would require a certain level of education.

Employers hiring for the application support lead job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Education, Technical, Business, Engineering, Information Technology, Financial Services, Management, Information Systems, Technology

Skills for Application Support Lead

Desired skills for application support lead include:

SQL
Multiple systems
Applicable business areas
Applicable processes
Overall business operating models and underlying technical architecture
Relevant applications and development of life cycles
Supporting technology architecture
Apex Collateral
Apex SecFin
Business Objects

Desired experience for application support lead includes:

Manage the technology Risk, Disaster Recovery and Resiliency Agenda for the NY Solutions Business
Enable productivity efficiencies with a drive to increase the value of the team to the New York Business
Oversee technical solutions to confirm business requirements are met and are compliant with the strategic architecture
Plan, coordinate and deliver on global and local team and department technology initiatives, work orders and projects
Manage out of hour and weekend work both locally and globally for the team and department
2-4 years lead experience managing global cross-functional teams

Application Support Lead Examples

1

Application Support Lead Job Description

Job Description Example
Our growing company is looking for an application support lead. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for application support lead
  • Experience operating in an ITIL based organisation
  • Experience leading small teams and developing people's technical and personal skills
  • Strong communication skills, coupled with the ability to engage effectively with internal and external stakeholders
  • A passion for the business which we operate in and a dedication and drive towards continuous improvement
  • Manage Application Support team members who are directly reporting and manage the relationship with all internal and third-party service suppliers
  • Follow and drive appropriate departmental and company procedures and policies
  • Recognize and develop the technical nontechnical skills and abilities of team members
  • The ability to work with existing regional teams managing and mentoring
  • Willing to go the extra miles to provide excellent service
  • Reliable, able to work independently and inspire/motivate staff
Qualifications for application support lead
  • Undergraduate degree and 4-6 years relevant experience or equivalent combination of education and work experience (8-10 years of relevant experience)
  • Strong knowledge of Unix, Sybase and Oracle technologies
  • ITIL Certification and relevant experience
  • Experience tracking projects and issues with JIRA software
  • Strong knowledge of Unix and Oracle technologies, and scripting languages
  • Undergraduate degree and 6-8 years relevant experience or equivalent combination of education and work experience (10+ years of relevant experience) leading application support projects
2

Application Support Lead Job Description

Job Description Example
Our company is looking for an application support lead. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for application support lead
  • Knowledgably in regards to FIX Protocols
  • Conduct & drive internal service improvement reviews
  • Continually review the service provided to end-users and customers to ensure it meets agreed service levels and all customers’ requirements liaising with stakeholders, conducting customer satisfaction surveys and electronic monitoring
  • Assess production readiness and control compliance of releases and changes by reviewing and enforcing service management operational requirements
  • Enforce adherence to the corporate standards service management operational requirements in regards to the application development lifecycle by identifying risks and escalating as needed
  • Act as the transition manager for on-boarding new applications to the DB support model
  • Participate in proactive issue resolution activities
  • Accountable to ensure that processes and procedures for their area are aligned with best practices and technology standards, and optimally support the business
  • Conducts workload planning
  • Directs vendors related to their area(s) of the infrastructure
Qualifications for application support lead
  • Experience providing 24x7 application support to end users
  • Previous team lead or managerial experience
  • The successful candidate will join a team of experienced technical analysts supporting cash Equities front-office applications
  • Will take a lead on managing issues for electronic and sales trading applications across the APAC time-zone as an Incident Manager
  • Will work across APAC to improve support practices and service levels
  • Will work closely with development teams on changes and improvements
3

Application Support Lead Job Description

Job Description Example
Our company is looking for an application support lead. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for application support lead
  • Conduct monthly/quarterly reviews and supplier performance against SLAs and OLAs across LOBs and technology functions (e.g., Application Development, Infrastructure)
  • Participate in vendor selection process with Category Manager, providing input on vendor’s past performance
  • Manage supplier relationship during transitional exit and ensure fulfilment of supplier responsibilities during exit period
  • Ensure day-to-day functionality of solutions in production
  • Ensures actions are appropriately prioritized and assigned to Development teams to address problems identified, and ensure on-time resolution
  • Ensures implementation of support and maintenance processes
  • Manages metrics for particular clusters
  • Oversees maintenance and support activities within Production environment to remedy and address performance issues
  • Oversees measurement and reporting of incident and problem management and resolution within Investments IT
  • Participate in Application Disaster Recovery and Continuity Management
Qualifications for application support lead
  • 10+ years’ experience supporting Equities front-office applications in a global investment bank in Tokyo, with experience in a leadership role preferred
  • Strong front-to-back equities business and product knowledge
  • Strong business-knowledge in Single Stock, Program trading and Electronic trading
  • Superior communication skills in English
  • Business-level spoken Japanese is very advantageous
  • A background in software development is preferred
4

Application Support Lead Job Description

Job Description Example
Our growing company is hiring for an application support lead. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for application support lead
  • Supervises group of application administrators and specialists support investments systems and call center technologies
  • Supervises group of Developers to provide some break/fix and code modification
  • Supports the budget in planning and execution
  • Can resolve conflicting/competing needs from different areas of the business, influencing senior management as necessary
  • Responsible for the coordination and execution of the team and establishing, maintaining and implementing the tools, methods and procedures for the development process
  • Contributes and manages to workforce plans created by Level 2 management
  • Directs, manages, plans and oversees the operational and administrative activities of staff in the assigned area
  • Ensures system and business requirements are met by monitoring available metrics and collecting feedback
  • Leads projects to modify/enhance existing applications
  • Have strong IT experience, and have worked in a large organisation with a complex IT estate, and possess sound knowledge of relevant current and emerging technologies and trends
Qualifications for application support lead
  • Strong techno-functional Oracle ERP Financials experience mandatory
  • Strong EBS Finance business processes knowledge and concepts, so when you interact with a Customers/Partner teams, you are able to speak their business/functional language, and win their confidence quickly
  • Overseeing at least 150 or more applications across multiple lines of business
  • Weblogic and/or Tomcat
  • Degree holder in Computer Science/Engineering, Information Technology/System, or other relevant disciplines
  • At least 5 years' experience of application support, less experience candidates will also be considered
5

Application Support Lead Job Description

Job Description Example
Our innovative and growing company is hiring for an application support lead. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for application support lead
  • Have experience of managing the performance efficiency and cost effective delivery of third party suppliers and strategic partners
  • Possess excellent stakeholder management and communication skills, with the ability to build working relationships, influence and negotiate with people at all levels within an organisation
  • Be able to translate technical detail and challenges into business language to articulate risks to service
  • Hold a sound understanding of the application development lifecycle and how applications integrate across the IT Landscape
  • Be able to plan and manage remediation activities to address technical risks and improve services
  • Be someone who thinks ahead to initiate proactive changes to systems and processes
  • Have the rigour, ability and discipline to self-learn that is required for continual professional development and to stay abreast of changes in the IT industry
  • Resolve escalated application incidents that production support team cannot address
  • Review application design/development to ensure operability and resiliency
  • Work with Application Development teams and project management to address root-cause issues identified
Qualifications for application support lead
  • Strong techno-functional Oracle ERP OM/IB/SC experience mandatory
  • Minimum two years of Application Support experience in a commercial environment with leading support teams in multifaceted technologies and business domains
  • Exposure and sound knowledge of Financial Services domain – Investment Management, Mutual Funds and Fund Accounting would be definitive plus
  • Experience in ITIL Service Support, preferably with a formal ITIL qualification (or their equivalents outside of the ITIL framework)
  • A good working and hands-on knowledge of
  • A minimum of 5 years experience working with complex, heterogeneous Investment Processing applications in the Financial Services industry

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