Lead Support Engineer Job Description

Lead Support Engineer Job Description

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Lead support engineer provides software engineering to interact with, format, standardize, and interpret chemical catalog data and other chemical-based data in many formats.

Lead Support Engineer Duties & Responsibilities

To write an effective lead support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included lead support engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Planning and conducting technical tasks associated with the implementation and maintenance of internal enterprise-shared virtualization infrastructure
Configuring and maintaining the systems that comprise the underlying cloud platform
Troubleshooting cloud services when problems arise
Planning for future cloud infrastructure capacity requirements
Building the virtual systems that support the cloud implementation
Performing the implementation, operational support, maintenance and optimization of network hardware, software and communication links of the cloud infrastructure
Install and resolve technical issues with user PCs, laptops, printers, scanners, and mobile devices
Provide prompt support to users via email, phone, and other electronic means
Provide direction and assistance to team members
Work collaboratively with peers and management

Lead Support Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Lead Support Engineer

List any licenses or certifications required by the position: ITIL, SQL, BI, MS, CLI, IOS, CCNA, CCIE, CCNP, UNIX

Education for Lead Support Engineer

Typically a job would require a certain level of education.

Employers hiring for the lead support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Technical, Engineering, Education, Electrical Engineering, Information Systems, Business, Computer Engineering, Technology, Information Technology

Skills for Lead Support Engineer

Desired skills for lead support engineer include:

SQL commands
Home grown software applications over Microsoft based environments
ETL
SAAS and data management is desirable
Airline industry
Audio signal quality measures
CSV files and other text formats
Computing
Controls and logic
Core data analysis skills

Desired experience for lead support engineer includes:

Familiarity with XSLT and XQuery
Experience with big data and cloud applications
Experience in networking and IO
Database SQL skillset is must
Basic Idea of data integration middleware products and/or technologies such as HL7 interface engine, IBM WebSphere Message Broker, IBM MQ, SFTP/FTP scripting
Proven deep understanding of TCP/IP, Subnetting, DNS, DHCP, NAT and routing

Lead Support Engineer Examples

1

Lead Support Engineer Job Description

Job Description Example
Our company is hiring for a lead support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for lead support engineer
  • Own issues through resolution, escalating to appropriate support member/team or vendor when necessary
  • Assist other technical teams as on-site support when needed
  • Lead complex initiatives from start to finish, providing status and escalating to management when necessary
  • Create technical documentation and procedures
  • Maintains records of trouble tickets, daily communication, problems and remedial actions taken, or installation activities
  • Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Maintain awareness of outages for the organizations infrastructure UNET and inform organization of planned outages of deployed physical and virtualized infrastructure systems
  • Heavily focused on End-User support
  • Legend & BIN analysis support for End-Users
  • Applied cost analyses
Qualifications for lead support engineer
  • Expert knowledge of Network
  • 10+ years progressive experience as a senior developer / technical lead on major projects doing development, implementation, and maintenance of large-scale systems on UNIX and Oracle platform
  • BS/MS in Electrical Engineering, Computer Engineering or Electronics Engineering and at least 5 years of experience in design/design automation related field
  • 4+ years’ experience in development and support with commercial physical verification tools (ICV, Calibre - DRC, LVS, RCX, PVS) as applied to digital, analog and mixed signal designs in sub-micron CMOS technologies
  • 4+ years programming experience in SKILL, Perl, or other equivalent scripting languages is required
  • Architecting and delivering new end-to-end automated solutions in Remedy/BMC
2

Lead Support Engineer Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of lead support engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for lead support engineer
  • Provide application support by providing guidance and resolutions that are specific to each individual caller’s needs via email and inbound calls
  • Track customer requests, issues, and resolutions from discussion through resolution, and provide status updates to customers as necessary via e-mail and phone call
  • Research, document, and perform in-depth investigation using proper issue research protocol to resolve issues prior to further escalation to Support Supervisors and Operations Support
  • Provide proactive solutions for continual improvement of customer satisfaction and achievement of Product Support goals
  • Break down problems and estimate time for development tasks
  • Collaborate with business analysts, architects, frontend developers and software developers to implement solutions that are aligned with and extend shared platforms and solutions
  • Voice opinions and presents clear rationale
  • Conducting system education and training seminars for end users, designers, Contractors, and others, as requested
  • Continuous training on assigned systems as these items receive updates and enhancements
  • Assisting end users with the specification of new requirements and capabilities
Qualifications for lead support engineer
  • Knowledge of troubleshooting AV issues using the appropriate testing tools
  • Exposure to Tagging or labeling AV equipment owned by the organization
  • Familiarity with Linux-based scripting language (e.g., Perl, Ruby, Bash, Python)
  • Previous experience with multi source system databases
  • Is a reference point for the entire team on various application topics and is able to resolve most
  • Of the items escalated from the first/second line support
3

Lead Support Engineer Job Description

Job Description Example
Our company is hiring for a lead support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for lead support engineer
  • Identify risks to delivery and drive the implementation of the appropriate solution to reduce the likelihood of escalations and/or delivery impact to business and the end users
  • Identify and automate services including implementation of self-help systems and ensure a high adoption of productivity tools and services through communication, training and hosting user empowerment days
  • Ensure adherence to all policies and processes ensure all End User Support Services policies and processes are revised annually and improvements made to improve effectiveness
  • Act as people manager to a team of IT Support Engineers, taking responsibility for the operational management of the team, creating and executing plans and reporting on team activities in the required forums
  • Develop annual KPI’s and Personal Development Plans (PDP’s)/training plans for team reporting to you
  • Involvement and contribution to projects
  • Complete and maintain records of customer issues, product defects, , using Spirent's CRM tools
  • Interface and take initiative to escalate as needed with 3rd party suppliers and internal IT teams to provide “smart hands” assistance for servers and phones
  • Lead the Fleet Support Cell and support CAMO with Repair Design activity
  • Taking ownership for the design elements of a task or project
Qualifications for lead support engineer
  • Planning and executing solid troubleshooting methods, seeking innovative ways to further issue resolution
  • Experience in troubleshooting multi-tier enterprise applications, relational databases and good knowledge of SQL and RDBMS
  • Diploma in Information Technology, or similar qualification
  • ITIL V3 Foundation Certification ITIL V3 Intermediate courses (Service Operations and Release, Control and Validation) is a requirement
  • Minimum 4 years’ experience in managing the delivery of IT Support End User services within a large scale (preferably multi-national) technology services environment
  • Ability to lead high performance teams to drive service delivery and service improvements
4

Lead Support Engineer Job Description

Job Description Example
Our company is searching for experienced candidates for the position of lead support engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for lead support engineer
  • Manage the Fleet Support Resource Management Plan using HYDRA Software
  • Liaising with stress engineers, customers and internal Departments
  • Attending design review meetings and planning meetings as required
  • Daily management of full-time and contract Mechanical Design Engineers
  • Working with OEM / TCH developing repair schemes to meet challenging operational
  • Develop and maintain checks/analysis for product specific KPIs, critical alarms, system events & exceptions and delivery methods of reports for customers
  • Document System architecture, O&M procedures and developed SW
  • Main contact for all issues occurring to assigned product area
  • Daily work with infrastructure support (Data Collector server, MySQL Server)
  • Provide technical support to Local support teams, which include requests for assistance with data retrieval/mining, fault management and possible system recovery
Qualifications for lead support engineer
  • Board layout and design experience
  • 2-year degree (preferably STEM) and a minimum of 5 years’ experience in a related Product Definition Engineering Role
  • Must have a thorough understanding of the practices and procedures of aviation maintenance leadership skills including organizing, planning, scheduling, and coordinating workloads to meet established deadlines or milestones
  • Electrical Engineering major
  • 7-9 years of directly related experience with test of UNIX or Windows IT systems
  • Microsoft Windows client and server (security controls and WIM images, windows products, PKI) and/or Solaris 10 and Linux (Zones, ZFS, and Storage Volumes)
5

Lead Support Engineer Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of lead support engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for lead support engineer
  • Mentors and provides technical training of staff and manages staff development
  • Assists management by providing recommendations about hardware, software and staffing
  • Leads, manages, and drives IT support projects
  • Manages and builds computers and servers to support needs of a large IT company
  • Responds and resolves IT support tickets via telephone, help desk request system, and face to face
  • Troubleshoots problems or issues with software and hardware in a helpdesk atmosphere
  • Performs upgrades and repairs (e.g., memory installations, operating system upgrades, driver upgrades)
  • Does hardware and software evaluations and makes recommendations
  • Completes application compatibility and interoperability testing
  • Develop and maintain documentation required to support the Windows and Mac end-point infrastructure
Qualifications for lead support engineer
  • Relevant engineering degree – preferably B.S
  • Ability to review and understand mechanical design, composite material and systems
  • Minimum of 7 years of experience, or 5 years of experience with a Master’s Degree, using or supporting EDA tools in fields of power analysis, simulation and timing analysis, RC extraction, physical verification, and design for manufacturing
  • Technical background with vast experience in Software, Hardware and Embedded Development of products in large scale companies
  • Scrum master diploma, and vast experience in assimilating, working and facilitating of Agile workflow
  • Excellent control and capabilities in Excel, MS-Project and Jira Tools

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