Applications Support Lead Job Description
Applications support lead
provides leadership in various service operation processes that include incident management, configuration management, change management, release management, and applications support.
Applications Support Lead Duties & Responsibilities
To write an effective applications support lead job description, begin by listing detailed duties, responsibilities and expectations. We have included applications support lead job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide operational expertise with Web, OS (Linux, UNIX, Windows), and DB (Oracle, MS SQL)
Manages technical bridges and/or business bridges, as required, uses knowledge of support organizations to minimize MTTR (Mean Time to Recover)
Ensuring that production changes are reviewed and validated in production to avoid/minimize change related production issues
Problem Management – support and drive detailed root cause analysis of production issues P1-P4, work with the AD, platform and GTI teams to address remediation
Provide regular verbal and written communications regarding status, risks, issues, makes recommendations for remediation or change
Working with development teams ensure functionality deployments are completed without incident and with adherence to proper procedure
Identify opportunities for application tuning
Lead for weekend Cyber security activities
Review and enhance application Run Books
Review and enhance Technology Recover Action Plans (TRAPS)
Applications Support Lead Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Applications Support Lead
List any licenses or certifications required by the position: ITIL, ITSM, PKI
Education for Applications Support Lead
Typically a job would require a certain level of education.
Employers hiring for the applications support lead job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Information Technology, Business, Technical, Engineering, Education, Healthcare, Information Systems, Management, Technology
Skills for Applications Support Lead
Desired skills for applications support lead include:
Incident
Change
Problem management
Risk management processes and tools
Ticket
Support organizations to minimize MTTR
SQL
Queue technologies
Applications
Relevant applications and development life cycles
Desired experience for applications support lead includes:
Mainframe TSO
TWS Scheduling
Lead the application support team and participate in Disaster recovery and Sustain resiliency test
10-12 years experience in Software development or production support with strong knowledge of SDLC, cyber security best practices
Shell / Perl Scripting, ksh, awk
Proficient with Unix and Linux, Windows environment
Applications Support Lead Examples
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Applications Support Lead Job Description
Job Description Example
Our company is growing rapidly and is looking for an applications support lead. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for applications support lead
- Drives the implementation and adherence to incident, problem, and change management, early detection, automation processes
- Provide regular communications to stakeholders on service impacts, planned change and risk mitigation
- Provide support and engagement with projects to enable the delivery of fast, quality change
- Manage the team in Glasgow and London
- Technology service relationship management with the Fixed Income business, operations, risk and compliance in Europe
- Technology service relationship management with the senior Business leaders in Europe
- Represent the local Fixed Income business requirements within the global technology organization
- Drive and deliver the global technology Solutions operating model in Europe
- Manage the technology Risk, Disaster Recovery and Resiliency Agenda for the European Fixed income Business
- Manage the European Team Budget and strategic resourcing plan
Qualifications for applications support lead
- The successful applicant is most likely to be a high achieving graduate with a solid degree in an appropriately technical subject
- Enable productivity efficiencies with a drive to increase the value of the team to the European Business
- 3-5 years production support experience with an OMS and/or Trade execution systems
- Familiarity of the ITIL Production Support Framework
- Experience in portfolio Equities PM and Trading functions or equivalent
- 3-5 years of experience in computing, support, development, architecture and/or client/server n-tier application experience required
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Applications Support Lead Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of applications support lead. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for applications support lead
- Coordination of platform maintenance, including change and release management (planned and emergency deployments, configuration and patching)
- Responsible to ensure that the applications met their required service level
- Translate needs of the business, such as those expressed in user Change requests, into applicable system design solutions together with the Solution Delivery team
- Apply standards and research/share best practices
- Plan, design, and build high quality IT software solutions in accordance with service level agreements
- Represents CCB by fully engaging in all aspects of solution design and build activities
- Ensures that all CCB requirements, uses cases and data items are documented for review with the project team
- Ratifies the proposed enterprise solution (provides CCB sign off for key artefacts)
- Validates the proposed solution design is workable (‘no show-stoppers’) with CCB stakeholders
- Acts as a champion for the programme to create buy in and support for the enterprise process and supporting toolsets and solutions
Qualifications for applications support lead
- Good organizational skills, vendor management skills, inclusive of issue tracking, metric reporting
- Bachelor or Master degree in Computer Science or engineering or equivalent is required for this position
- Advanced knowledge of Apache/Tomcat, MySQL or Oracle
- Knowledge of network products and protocols including TCP/IP, Firewalls, Load Balancers, and DNS
- Must have an undergraduate degree in Computer Science or Engineering or Business or a related discipline
- Completion of ITIL Foundation certification is preferred
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Applications Support Lead Job Description
Job Description Example
Our company is hiring for an applications support lead. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for applications support lead
- Work closely with applications, network and infrastructure resolvers to gather details regarding incidents impacting higher volume clients
- Through regular review of incident and problem metrics, perform trend analysis on behalf of high volume clients
- Plan, coordinate and carry out enhanced support services that may be called upon to ensure non-eventful client implementations and change activities
- Drives communication, awareness and engagement activities within CCB, in addition to education and organizational support
- Owns implementation planning, business readiness and adoption of the enterprise solution within CCB
- Partners with Implementation & Readiness Lead to develop plans and resourcing required to support CCB adoption of new processes
- Ensures CCB adoption and owns on-boarding plans
- People Leadership – Enabling our people for success, through regular mentoring, development and career conversations
- Service Ownership – Accountable for the availability, performance, capacity and maintenance of the technology services in your portfolio
- Development of performance framework aligned to business unit strategy
Qualifications for applications support lead
- UNIX (RedHat Linux) skills including Unix Shell Scripting – ksh, perl, bash
- Well versed in managing distributions of Hadoop (Hortonworks, Cloudera )
- Experience working on App & Web servers like Apache, Tomcat, WebLogic, IIS
- Experience in any Scripting (Shell, PERL, Batch, VBScript or PowerShell )
- Proactively detect problems related to service and infrastructure operations
- Skilled in being a strong team player
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Applications Support Lead Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of applications support lead. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for applications support lead
- Manage the maintenance and upgrades of COTS products and applications
- Strong sense of ownership - Feeling of personal accountability for all areas directly or indirectly supporting
- You will have proven team leading skills in a technical environment
- You will have had extensive technical experience either in an infrastructure, production management or software development role
- You will be a good technical analyst, able to quickly understand the business served by a critical business service and the details of the technology that supports it
- You will be creative and an excellent problem solver
- You will be experienced in using Excel, ideally developing macros
- You will be a good communicator, be confident in providing management summaries and understand the importance of accuracy
- Experience of application development and use of programming languages would be an advantage
- As a member of BI platform support team you’ll be responsible for platform availability, maintenance and monitoring Tableau platforms
Qualifications for applications support lead
- Ownership of all issues that are raised to team, through to closure regardless of which team or Vendor ultimately resolves the issue
- Knowledge of SharePoint technologies
- Or other IBM computer systems experience will be considered)
- Maintain the highest standards of honesty, fairness and ethics
- Knowledge of vendor products
- 5+ years experience in mobile application development (iOS and/or Android)
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Applications Support Lead Job Description
Job Description Example
Our company is searching for experienced candidates for the position of applications support lead. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for applications support lead
- Participation in Resiliency testing
- Real-time system monitoring (custom and off-the-shelf tools)
- Participation of Run books development
- Knowledge transfer to the on-shore and off-shore teams
- Work with BI teams from other divisions supporting different layers of the platform stack
- Support off hours on rotational basis
- Responsible to support process improvements to continuously improve the stability and performance of the platform
- Identify system bottlenecks and opportunities for process improvements
- Act as lead providing guidance to business including escalation management, communication, and domain expertise
- Gather, analyze and document business and functional requirements as required for changes, enhancements, and implementations
Qualifications for applications support lead
- High level of analytical skills in an IT environment
- Articulate, independent and detail oriented
- Process, tools and service level improvement experience
- Documentation, use of standard tools, SharePoint and Confluence
- Collaborate with teams to identify and roll-out standardized formats in Change Records
- Identify impacting events based on defined criteria