Senior Applications Support Job Description
Senior applications support
provides guidance and best practices for implementing dev ops principles such as automation of builds, deployment, server orchestration.
Senior Applications Support Duties & Responsibilities
To write an effective senior applications support job description, begin by listing detailed duties, responsibilities and expectations. We have included senior applications support job description templates that you can modify and use.
Sample responsibilities for this position include:
Manage support based on ITIL in an international support set-up with shared locations and within a virtual team
Manage global continuous improvement demand and deliver aligned improvements RFCs
Align with parallel running projects and initiatives to support their go-lives with minimal business interruption
Ensure continuous system availability and security
Ensure that QA processes of the complete solution life cycle are installed
Ensures that SLA’s , OLA’s and comprehensive monitoring are installed
Proactively strive for 1st class homogeneous support model implementation
Work as a team member for the expert group in your designated area of expertise
Provide leadership across the team
Uplift team and drive best practice and innovation
Senior Applications Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Senior Applications Support
List any licenses or certifications required by the position: ITIL, PKI, SSL, PM, CSM, PMP, EHR, SAFR, CISSP, BS
Education for Senior Applications Support
Typically a job would require a certain level of education.
Employers hiring for the senior applications support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Technical, Science, Chemistry, Physics, Management Information Systems, Math, Business, Information Technology
Skills for Senior Applications Support
Desired skills for senior applications support include:
Platforms and working practices
Tools
AWS
Agile
Ansible
Architectural requirements
Associated quality assurance steps
Automation and Dev-Ops fundamentals
Azure
Barclays Group
Desired experience for senior applications support includes:
Solid qualitative and quantitative analytical skills
Operates with a collaborative mindset to ensure that key stakeholders are considered, eliminating the need for duplicate systems
Solid leader of people
Proven experience working with object oriented programming languages
Liaise with business clients to help shape initial ideas into firm system requirements, ensuring that they are sufficiently comprehensive and detailed to support effective system development
Establish an end-to-end view and capture all key requirements
Senior Applications Support Examples
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Senior Applications Support Job Description
Job Description Example
Our growing company is looking for a senior applications support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior applications support
- Identify and partner with development staff to eliminate single points of failure in the environment
- Serve as a commercial laboratory lead expert on software support, including remote and on-site assistance
- Provide expert guidance on the use and implementation of ORTEC gamma and alpha spectroscopy systems, in person at customer sites and by electronic communication
- Interact with customers on issues such as a new application of standard ORTEC hardware and software, and specifications/definitions of turn-key systems
- Assist in training programs on the use and application of spectroscopy equipment and software
- Support ORTEC initiatives in NPP counting rooms, environmental monitoring and NDA
- Author and review application notes
- Interact with the worldwide nuclear sales force, providing technical support to sales efforts and initiatives
- Deploy, maintain, enhance and support of ELP Application collect and return logistics and TMS and Quintiq applications
- Maintain above mentioned production and other preproduction environments and systems
Qualifications for senior applications support
- Formal qualification in area of specialism, Sun Java certification (beneficial)
- Strong knowledge of generally accepted finance and accounting policies, principles and controls
- Minimum 5 years financial applications management and/or financial accounting/reporting management experience
- Degree in Computer Science or related field, or professional qualification
- A team player with ability to cooperate globally with different cultures
- Linux/Unix, preferably including shell scripting
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Senior Applications Support Job Description
Job Description Example
Our company is looking to fill the role of senior applications support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior applications support
- Troubleshoot issues and provide solutions to a variety of technical problems on the mentioned
- Responsible for all technical matter during product introduction & qualification activity at customer
- Provides product support through product life cycle at customer end
- Contribute to the development of new products/applications in cross-functional business-teams in coordination with transportation managers
- Issues reports, minutes from customer meetings/trials and communicates to manager and transportation team
- Close coordination of all customer activity with regional business/account development managers
- Ensure Cards Applications are operating within service levels (SLA)
- Apply technical skills to proactively identify and resolve applications issues
- You will be provided with a smartphone and required to be available on a rotation basis to handle afterhours support calls
- Partner with both internal and external groups for problem resolution implementation of support initiatives/defects
Qualifications for senior applications support
- Generally reports to an Executive
- Must have a strong technical background and ideally be proficient with various software applications
- Excellent written and verbal communication skills (Fluent in English is a must)
- Ability to use a team approach to solve problem when appropriate
- Microsoft System Center Configuration Manager (SCCM) 2012 or higher administration
- Knowledge of Microsoft System Center Operations Manger (SCOM)
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Senior Applications Support Job Description
Job Description Example
Our company is growing rapidly and is hiring for a senior applications support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior applications support
- Outside the US (preferably Europe and/or Asia)
- A successful track record in leading the development and delivery of training
- Participating in solution definition on bigger applications projects
- Ensure availability, quality, consistency, and accuracy of solutions through auditing and review of business applications
- Participating in entire full cycle of implementation, including quality assurance and testing of any new, or upgrade business application
- Prepare user manuals and training plans for business applications when required
- Proactively keep abreast of all new technological innovations relating to the business applications, and make the best business case for any upgrades
- Travel to company’s sites as required to provide any support or training as required
- Previous experience of leading a team
- Work with Sales Representatives on sales calls at customers’ laboratories to provide technical and applications expertise in response to customer inquiries
Qualifications for senior applications support
- Scripting/automation using common languages like Powershell, C#, & Python
- Microsoft SQL Queries, Reporting and Data Mining
- Previous experience with large server and application environments
- Industry specific certifications a plus (Microsoft, VMWare, Citrix, HP, EMC, ITIL V3)
- Can independently bring assignments to satisfactory completion in a timely manner
- Critical Thinking - can resolve complex issues and formulate solutions regarding systems operations
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Senior Applications Support Job Description
Job Description Example
Our company is hiring for a senior applications support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior applications support
- Proactively build and nurture relationships with new and existing customers
- Plans and delivers user meetings or workshops in the field
- Use technical knowledge to advise and direct ANZ strategy and thinking
- Use technical and applications knowledge to help influence future product development through interaction with product development team
- Attends technical training and scientific meetings to develop the tech and app skills
- Provides start-up and on-going applications training to customers in their laboratories and demonstrates proper operating procedures with SCIEX mass spec instrumentation
- Work with customers and SCIEX associates to resolve technical issues promptly
- Prepare and present SCIEX mass spec tech seminars to customers and potential customers
- Research and resolve client issues using CRM/Incident tracking systems
- Diagnose and resolve issues related to unique data conditions, application code defect, system performance, operating environment and/or third party system problems
Qualifications for senior applications support
- Can analyze and evaluate information systems operations and provide expert technical direction and recommendations to improve operations and utilization
- Ability to produce documentation for process, procedures or analysis
- Experience implementing and supporting Microsoft management technologies
- Has a commitment to follow standards
- Ability to work within a structured change management environment
- Demonstrable skills in Embedded systems design ( Microcontrollers/Microprocessors) and software development
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Senior Applications Support Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of senior applications support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior applications support
- Proactively identify potential issues in product design
- Monitor and make recommendations to enhance the overall client experience
- Maintain team test databases
- Formulate, prioritize and submit enhancement requests and application modification recommendations to Development for prioritization and deployment in future releases
- Review and provide recommendations and feedback on application release content, product documentation, business design reviews ("Region Roseland")
- Manage the requests and delivery of "hot fixes"
- Project work to evaluate application, analyze best approaches and provide recommendations for process improvement
- Facilitate and coordinate conference calls with Implementation, Region support, Hosting Services and Development teams
- May function as Team Lead in addition to core responsibilities
- Provides performance feedback, mentors and trains other associates
Qualifications for senior applications support
- Experience in circuit simulation, pcb layout, product development and box build
- Experience with analog products is a plus
- Strong verbal and written communication skills with ability to produce detailed documentation
- Must be comfortable engaging with clients on the telephone
- Experience in quality systems, PCBA manufacturing operations and box build is a plus
- Substantial experience in information technology