Senior Support Engineer Job Description

Senior Support Engineer Job Description

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Senior support engineer provides architectural support and high level analysis for Linux/UNIX systems and components, including Red Hat Enterprise Linux (RHEL), Oracle Solaris, and associated hypervisors.

Senior Support Engineer Duties & Responsibilities

To write an effective senior support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included senior support engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Actively promote first class customer service, answering all queries politely and efficiently and providing a timely response and resolution of external queries on the phone
Ensure all work is carried out as per the client's requests and as stipulated by them
Ensure all work allocated and completed is to the agreed company standards and procedures
Provide first-line support to users where applicable
Develop the first-line support process and service levels
Arrange new user set ups
Escalate IT issues to the IT manager where necessary
Undertake small- to medium-sized IT projects as instructed
Gather requirements from the business and working with IT management to prioritize and communicate with the business
Manage projects with third parties

Senior Support Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Senior Support Engineer

List any licenses or certifications required by the position: VCP, MCSE, ITIL, MCSA, MCS, JAVA, SSL, RHCE, MCITP, ISO17025

Education for Senior Support Engineer

Typically a job would require a certain level of education.

Employers hiring for the senior support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Engineering, Technical, Physics, Science, Engineering Technology, Education, Math, Mathematics, Information Systems

Skills for Senior Support Engineer

Desired skills for senior support engineer include:

Linux
Windows
UNIX
MySQL Database
Oracle
New products released in the market for supported product
Interrupts
Locking mechanisms
Scheduling and memory management
Solaris internals and concepts

Desired experience for senior support engineer includes:

PHP (and knowledge of PHP frameworks, , Zend, Symfony, Laraval)
HTML5, CSS, JS/JQuery, Ajax, (knowledge of FLASH, a plus)
Relational databases (MySQL) including creating and running SQL statements
Performance/application monitoring
Cloud computing (experience with Amazon AWS, a plus)
Excellent analytical, forensic and problem solving skills

Senior Support Engineer Examples

1

Senior Support Engineer Job Description

Job Description Example
Our innovative and growing company is hiring for a senior support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior support engineer
  • Work closely with all levels of customer and external engineers and management on the most complex problems
  • Prioritize workload and advance technical problems where appropriate to the next level of expertise
  • Effectively prioritize and manage personal list of outstanding customer queries
  • Utilize ticketing system to track all support calls
  • Manage workload efficiently while being able to resolve time-critical situations professionally
  • Analyze business requirements for applications and customer deliverables
  • While providing production support should be involved working closely with development team to develop, design solutions
  • Based on in depth analysis of the requirements design, develop and deploy high performance and scalable applications in the area of TV and entertainment guidance
  • Provide in depth technical support to Production applications to ensure timely deliveries to customers in accordance with Service Level Agreements
  • Participate in On Call Application Production Support based on rotation
Qualifications for senior support engineer
  • Five (5) – seven (7) years information systems/web site experience, with experience in support / customer service capacity
  • 3 level Degree in IT
  • Familiarity with C# / C++ programming experience required
  • Experience diagnosing crash dump and code issues with debuggers required
  • InstallShield or MSI installer development experience desired
  • Strong practical experience with automated test systems for volume manufacture LabView®
2

Senior Support Engineer Job Description

Job Description Example
Our company is growing rapidly and is hiring for a senior support engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for senior support engineer
  • Complete follow up system transactions
  • Plan, design, implement and evaluate service training programs
  • Coordinate and complete product training package
  • Test and evaluate customer instruments as required within the scope of Service Support
  • Participate in new product projects
  • Review and evaluate Vendor quotations including preparation of vendor bid clarifications and technical bid analysis
  • Monitor and verify program execution and identification and communication of processing variances
  • Ensure compliance and production standards by attend final code review meetings to determine production readiness
  • Work within a international team to support our tens of thousands of customers throughout the world
  • Manage a pipeline of application requests and project activities
Qualifications for senior support engineer
  • Desired strong knowledge of audio acoustic test systems SoundCheck®
  • Articulate and confident with strong personal gravitas
  • React quickly to diagnose and troubleshoot problems in the pipeline
  • This is an Incident based role - not project based
  • Case load – current average is about 5 tickets per week
  • Impeccable verbal and written interpersonal communication
3

Senior Support Engineer Job Description

Job Description Example
Our innovative and growing company is hiring for a senior support engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for senior support engineer
  • Perform daily system administration functions to ensure system integrity and adequate capacity
  • Identify and escalate production critical issues to appropriate groups in a timely manner
  • Root Cause Analysis and documentation for application and network related issues
  • Daily activity reporting (operations and daily summaries)
  • Produce and maintain support documentation for known issues and resolutions
  • Create and help maintain technical support documentation, and prepare how-to guides for end users on all installed systems
  • Document and share knowledge amongst the GED teams on all implemented solutions improvements and enhancements
  • Analyze customer usage for industry and business challenges that the Platform can solve
  • Be customer-focused and consistently deliver a high-quality level of service
  • Be an engaged and active member of the GED Predix team
Qualifications for senior support engineer
  • On your toes! We’re looking for quick and nimble
  • A Bachelor’s or Master’s degree in Mechanical Engineering strongly preferred
  • Knowledge of aerospace component test methods and capabilities
  • Strong background / understanding of hydraulic components and function with a hydraulic system
  • Solid understanding of BAU support, incident, problem management processes escalation management across a diversified environment
  • Pro-active, independent, resourceful and able to work in a team
4

Senior Support Engineer Job Description

Job Description Example
Our company is searching for experienced candidates for the position of senior support engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for senior support engineer
  • Provide reactive support to our internal customers
  • Take an active stakeholder role in the delivery of infrastructure projects to ensure a smooth transition into Operations
  • Take part in the out-of-hours DBA support rota
  • Timely and logical solution of Hitachi Vantara technology and solutions associated infrastructure problems
  • Providing problem management through the use of Hitachi Vantara’s support tools and interfacing with the different worldwide
  • Need to ensure business critical task checklists are followed and that all scheduled events are completed correctly in a timely and efficient manner
  • Review and ensure that all work is carried out in accordance with the requirements of the Quality Management System operated in the respective site
  • Responsible for identifying and troubleshooting the deficiencies in systems, services and procedures and ensuring corrective actions identified and completed in the timeline provided
  • Responsible for carrying out scheduled system software and hardware upgrades as directed through the Change Management System
  • Should possess the capability to work on shifts as part of a team to achieve a common goal
Qualifications for senior support engineer
  • High attention to detail with focus on understanding the issues with finding solutions
  • Hands-on Production support experience on Core Banking platform
  • Strong technical skills, scripting or programming experience, DBA/SA skills
  • 4 years experience with Core products or 5 years experience with Applications products
  • Minimum of 8 years of related experience with a minimum of 5 years experience in a technical security role such as support, monitoring or consulting
  • Appropriate security based qualification
5

Senior Support Engineer Job Description

Job Description Example
Our growing company is looking for a senior support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior support engineer
  • Maintain system checks and remote access processes and templates
  • Trouble shooting, diagnosis, resolutions of service related faults and application of recommended product fixes
  • Voice Recording Software and Trading System configuration
  • Customer Database Administration, maintenance and capacity management
  • Understanding the impact of change to our systems and recommending appropriate steps to avoid adverse impact
  • Customer satisfaction for a number of Customers
  • Provide problem / escalation management interfacing with the Global Support Centres and Escalation Management teams
  • Perform preventive maintenance ensuring best practices are adhered to
  • Installation of new equipment and field modifications, ensuring best practices are adhered to
  • Carrying out site surveys and assisting with communication of customer requirements
Qualifications for senior support engineer
  • Advanced understanding of security attack/defense methodologies
  • Perl or any other scripting language experience to be able to write any programs required to monitor process activity (6/10)
  • Sybase SQL programming experience to analyze data (8/10)
  • Excellent communication skills to interact with the product managers and understanding their requests
  • Flexibility to work during the night in India to support US day-time hours
  • Team player with first rate customer service skills are a MUST, with a professional and personable manner

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