Senior Support Specialist Job Description

Senior Support Specialist Job Description

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Senior support specialist provides end-user guidance and training on the use of Microsoft Windows, Office, E-mail, File storage, desktops, laptops, printers, peripherals, and AS/400 systems and access.

Senior Support Specialist Duties & Responsibilities

To write an effective senior support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included senior support specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

Provide second level support for high impact issues reported by bank branches, back offices and call centers
Analyze and collaborate to resolve production issues while documenting and following up on issues
Monitor system performance and facilitate resolution of issues
Assists with vendor support
Demonstrated ability to support and train clients
Demonstrated ability to manage time and respond to bother internal and external requests
Ability to install new Archtics or Host conversions from other systems
Providing assistance to business partners to resolve cash breaks and PV adjustments
Working on month-end clean up
Collaborating with Financial Control

Senior Support Specialist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Senior Support Specialist

List any licenses or certifications required by the position: ITIL, MCSE, MCSA, PM, SA&A, FISMA, NIST, MCAS, CFCM, CGCM

Education for Senior Support Specialist

Typically a job would require a certain level of education.

Employers hiring for the senior support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Education, Technical, Information Systems, Engineering, Business, Information Technology, Computer Engineering, Associates, Computer

Skills for Senior Support Specialist

Desired skills for senior support specialist include:

Active Directory
Any HR systems would definitely strengthen your candidature – E/D
CPT
DHCP
DNS
General accounting and revenue cycles
HCPCS
ICD-10
Internet and e-mail
Microsoft Office

Desired experience for senior support specialist includes:

Strong emphasis on customer service and professionalism
Comfortable working with internal/external partners & other stakeholders, coordinating special projects or initiatives
Desire (and ability) to shine independently and with the team - we want outstanding!
3-5 years experience in ticketing
Knowledge of Ticketmaster products is desired
Knowledge of AccountManager, its ancillary products and Archtics is desired

Senior Support Specialist Examples

1

Senior Support Specialist Job Description

Job Description Example
Our growing company is looking for a senior support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for senior support specialist
  • Perform rerun and restart production jobs abend during dayshift
  • Researches and evaluate products to determine if they meet current or future user application needs
  • Assist in providing operational end user support to Video Conferences and WebEx/SameTime Collaboration meetings. 
  • Function as a primary point of contact to assist in the maintenance and general functionality of AV presentation rooms
  • Manages the Consolidated Shipping Program for assigned accounts
  • Responsible for managing VMI distributors and contacts
  • Utilize VMI tools to recognize trends and assess impact to forecast and order decisions
  • Conduct VMI customer reviews to correct, sustain and improve delivery and inventory performance using VMI reporting tools on delivery, inventory and sales
  • Direct accountability for service improvements with assigned VMI customers, emphasizing inventory turns, replenishment and fulfillment
  • Maintain required metrics to measure customer service quality and inventory aspects that will lead to customer satisfaction
Qualifications for senior support specialist
  • Knowledge of TM Messenger and AccessManager desired
  • BGP, OSPF, RIP, EIGRP, L3-7 switching, HSRP and VoIP
  • Four years experience with the Ticketmaster System plus knowledge of TM advanced products including AccessManager, GroupManager, AccountManager, MailManager, and Archtics is required
  • Box office and season ticketing experience is preferred
  • Good working knowledge of Microsoft Word and Excel is required
  • A minimum of 3-4 years of related experience, A combination of a college degree and some previous loan specific experience in lieu of min 3-4 years related exp
2

Senior Support Specialist Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of senior support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for senior support specialist
  • Initiate data clean up to reduce transmission errors from EDI, VMI or web transactions
  • Provide world class customer service, anticipating customer information needs and responding to them within established turnaround time
  • Supports and actively participates in Perf(X) activities and over-all Manila and Appleton Group objectives
  • Perform back up and work load sharing activities with other Customer Support group
  • Performs other duties and oversee special projects and assignments as may be assigned
  • Other administrative functions and duties as assigned
  • Participate on the Emergency Escalation Line during and after hours (staffed 24x7x365)
  • Onto the correct technical system design
  • Learn and maintain in-depth knowledge of corporate systems (hardware and software)
  • Resolve complex technical issues regarding computer hardware, software, network, and telecommunications systems that are escalated for first level support staff
Qualifications for senior support specialist
  • PC Microsoft word and Excel skills
  • Time management, problem solving and analytical skills
  • Presented with system level and application problems on mission critical systems requiring immediate resolution, thus ensuring systems are operational according to agreed upon service level agreements and that they have a high degree of integrity and reliability
  • Establishes system scope and objectives
  • During the course of the year, systems are monitored and statistical information regarding resource usage is compiled
  • Associate degree or Diploma
3

Senior Support Specialist Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of senior support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for senior support specialist
  • Automate tasks, improve efficiency within the team
  • Take lead role on projects and extended tasks
  • Mentor and train first level support staff
  • Manage incoming requests from the network utilizing various systems
  • Provide the MatOps execution team with orders in a timely manner
  • Process transactions within the ERP systems
  • Perform inventory control functions and cycle count processes
  • Complete tasks within applicable systems for compliance with Genzyme Quality Systems
  • Assist all MatOps areas in the execution and management of short-term projects as required
  • Manage daily metrics and report to management team
Qualifications for senior support specialist
  • Three to four years’ experience with the Ticketmaster System plus knowledge of TM advanced products including AccessManager, GroupManager, AccountManager and MailManager or relevant experience at a major Arena, Stadium, Team, Theater or Arts Organization
  • Advanced proficiency in either TM host or Archtics
  • Box office and season ticketing experience is a preferred
  • Candidate must be service-oriented, possess good organizational and communication skills, and be able to successfully handle multiple priorities
  • Bachelor degree in the field of computer science or 6-8 years equivalent work experience
  • Extensive knowledge of computers, desktop operating systems, and connectivity thereof
4

Senior Support Specialist Job Description

Job Description Example
Our company is looking for a senior support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior support specialist
  • Ability to effectively manage a dynamic workload
  • Provide Material Handling support as assigned
  • Perform job training on MSS job functions
  • Working knowledge to interact with internal customers for network support
  • Provide MatOps representation as subject matter expert for meetings
  • Provide ERP system support to network
  • The role of Senior System Support Specialist is to provide proactive and reactive support for Production services, supporting production and non-production systems running in ITS within the specified area of responsibility
  • Learning continuously
  • First-line staff support and customer service
  • Installs and/or removes hardware and/or software, following agreed policies and procedures
Qualifications for senior support specialist
  • Knowledge of video-conferencing functionality including Polycomm and Telepresence and their operational components
  • Knowledge of tools and techniques for anticipating, recognizing, and resolving technical problems
  • Broad application support experience with Outlook, FileSite, and other core business applications
  • Experience with mobile devices, including but not limited to Blackberry, Windows Mobile, and IPhone devices in an enterprise environment
  • Maintains a working knowledge of diagnostic utilities
  • Knowledgeable in Asset Tracking and process using Altaris or related tools
5

Senior Support Specialist Job Description

Job Description Example
Our innovative and growing company is looking for a senior support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for senior support specialist
  • Direct calls to appropriate IT&S tier 2 staff as necessary
  • Learn and enforce all IT&S policies and standard operating procedures of the department while always looking to streamline and improve the department operations
  • Accurately log all Service Desk requests using Remedy Force ITSM tool
  • Build and maintain computers and other IT equipment for the corporation
  • Maintain inventory of equipment, supplies and software
  • Manage the circulation of loaner, AV equipment and other materials as appropriate
  • Work with staff and outside vendors to support seminars, presentations, and training classes
  • Provide weekly and monthly reports of activities
  • Managing day to day operational task and activities
  • Support Telephone Excellence and Stellar Service programmes
Qualifications for senior support specialist
  • Strong interpersonal and problem solving, organizational and time management skills including the ability to meet tight deadlines with a degree of accuracy
  • Software implementation management, software quality testing, user community development, software training, software documentation, ability to demonstrate and train software to large group of non-developers
  • An Associate's Degree in an analytical field or the equivalent combination of education, training and experience in an appropriate information technology environment form which comparable skills can be acquired
  • 4 to 6 years of experience in administration, maintenance, and support of the current versions of MS Windows and Mac OSX operating systems
  • Knowledge of the Cisco MSE8000 Bridging platform (8710, 8510, 8050, 8321, ) 
  • Knowledge of Cisco Video Communications Server (VCS)  

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