IT Support Specialist Job Description
IT support specialist
provides PC computer compliance and technical support for Windows 7 and 10, Windows Server 2003/2008, software and peripherals and support maintenance of internal custom applications.
IT Support Specialist Duties & Responsibilities
To write an effective IT support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included IT support specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Active Directory user account management
Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management
May have to travel 30% - 40% of the time
Provide user software and desktop support
Provide basic VoIP phone system support and troubleshooting
Identify and escalate priority issues to management
Provide staff training on support applications and technologies
Maintain documentation and service logs
Provide support to insure document management and imaging processing are being managed properly
Troubleshoot imaging problems
IT Support Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for IT Support Specialist
List any licenses or certifications required by the position: ITIL, MCSA, MCITP, MTA, CISCO, CCNA, MCSE, IAM, IAT, HDI
Education for IT Support Specialist
Typically a job would require a certain level of education.
Employers hiring for the IT support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Education, Technical, Associates, Information Technology, Information Systems, Communication, Computer, Business, Technology
Skills for IT Support Specialist
Desired skills for IT support specialist include:
Microsoft Office applications
AutoCAD
ProjectWise
MicroStation
Personal computer and peripherals
Active Directory
GIS
Windows 7/10/365 and Windows 2003/2008/2012 Server
DNS
Internet Explorer
Desired experience for IT support specialist includes:
Participate in special projects under the direction of the IT Manager and provide assistance to the engineering department at the request of the either the IT Manager or Director of Engineering
Strong customer service orientation with a helpful, courteous and energetic demeanor
Expertise in Windows Server (2003, 2008 and 2012), Windows 7/8, OSX, iOS, Android, MS Office (2007, 2013, 365)
Ability to maintain composure and customer-service focus in a fast-paced 24/7 environment
MCP/A+ certifications a plus
Linux, Asterisk, VOIP experience a plus
IT Support Specialist Examples
1
IT Support Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking for an IT support specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT support specialist
- Recommend enhancements or efficiencies for supported systems
- Prepare monthly reports and metrics on help desk activities
- Stay current with all system enhancements and changes
- Provides technical assistance to Studio’s staff & visitors in the use of computer hardware and software, network connection
- Facilitates users in obtaining access to internal systems
- Configures applications, system software, hardware, and local peripherals
- Diagnoses and resolves day-to-day equipment and network operation issues
- Contributes to technical documentation in appropriate areas
- Monitors network and software updates
- Provides technical back-up for network and systems
Qualifications for IT support specialist
- Maintain current documentation on the inventory of hardware and software licenses
- Strong Microsoft knowledge
- Results orientated - Able to ensure that quality and delivery requirements are consistently met within agreed timeframes
- Communication - Good communication skills, both written and verbal, together with the ability to understand and communicate complex instructions
- Problem Solving - Able to focus on constant improvement of processes
- Technical skills - Ability to keep abreast with the technology developments, maintains good knowledge of technology vendor roadmaps and good level of technical knowledge of all our current systems
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IT Support Specialist Job Description
Job Description Example
Our innovative and growing company is hiring for an IT support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT support specialist
- Microsoft Windows Server 2008 and 2012 management
- Multi-tier RAID hardware and LTO tape based disaster prevention
- FileMaker Server administration
- Administration of STL workstations on the UMass Lowell internet
- General technical support for operating systems and software installs
- Computer inventory and specifications tracking
- Serve as STL representative on UMass Lowell Decentralized IT Cabinet
- Enforce STL Technology Control Plan (TCP) for contract data
- Maintain STL internet and intranet web pages
- Works directly with executive/VIP end users to provide high urgency IT support
Qualifications for IT support specialist
- Knowledge of scripts (batch files, VBScript) will be considered as assets
- 3 years IT experience with virtualization and Windows server administration
- Enterprise level server administration for high availability, mission-critical data storage and disaster prevention and recovery
- Works in trouble ticket queue using to resolve end user issues opened via Help Desk
- A minimum of two years of experience in implementing, maintaining, and supporting Windows operating systems and MSOffice applications
- Working knowledge of Network Administration concepts in order to properly troubleshoot and resolve a variety of integrated tasks
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IT Support Specialist Job Description
Job Description Example
Our company is hiring for an IT support specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT support specialist
- Co-location and Server room maintenance (cabling, racking servers )
- On-call troubleshooting 24/7
- Scripting tools to improve efficiency of other departments
- Running network cables through rafters, on roofs, through walls
- Assist with Security (DVR camera system) device installation / maintenance
- Man the helpdesk for the ~600 internal customers at our 6 buildings
- Tend to the firewalls / switches / cables / whatever other networking equipment we use to ensure minimal downtime for all users
- Update/create console logins for various internal systems
- Configure / Setup any new or moving stations
- Working with Maintenance team to set up new furniture
Qualifications for IT support specialist
- College Degree in Computer Science or similar degree
- Providing a high standard of customer service
- Providing incident resolution
- Logging, troubleshooting and routing tickets received
- Fulfilling standard customer service requests
- Providing desktop & application support to customers
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IT Support Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of IT support specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT support specialist
- Troubleshooting and resolving user issues with Single Sign-On
- Provide Food & Beverage Point of Sale system support on a rotating basis, which involves both software and hardware
- Configure, test, and maintain LAN equipment and services, including switches, routers, firewalls and VPN
- Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis
- Install, support, and maintain PC hardware & software in WAN network environment
- Provide support to internal associates and resolve moderately complex problems in the areas of systems configuration, setup, and computing product functionality, escalating to appropriate team-members as needed
- Maintain proper documentation, as required by management, to properly track the status of all service calls, to assist the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation
- Maintain up to date workstation images for rapid deployments
- Provide project team membership and coordination as directed by the leadership of Corporate IT
- Install, maintain and monitor various IT security systems including virus/malware protection, encryption, workstation firewall, and Data Loss Prevention
Qualifications for IT support specialist
- Working knowledge of a service support centre/helpdesk environment
- An understanding of LAN & WAN environments
- Experience with Lotus Notes, Office 365, Citrix & SAP would be an advantage
- Knowledge of MS SQL would be an advantage
- A second EU langauage would be an advantage
- Knowledge of administration of Apple computer products using enterprise management tools
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IT Support Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of IT support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT support specialist
- Support Mac OS X with two to three years in-depth deployment and support experience
- Be knowledgeable of JAMF Casper – minimum one year hands-on experience – you can explain when you’d use Casper Admin and when you’d use Composer and why
- Demonstrate comfort with Windows – familiarity with deployment and operation, especially Windows 7 and 10
- Support for Google Apps – create and update accounts, groups, calendars, Drive documents, and all those other things you’ve been using personally and professionally since 2000-something
- Add licenses to Office 365 and assist users with Office applications – pretty much goes without explanation, if not, check with Clippy
- Live inside the Box – sync or swim, it’s a lot like Dropbox or Google Drive
- Keep tickets fresh and alive – We are a Zendesk operation, other experience welcome
- Network, the TCP/IP sort – understand and troubleshoot the essentials of wired and wireless connectivity
- Love AV – experience with LifeSize and BlueJeans useful, but not a deal breaker
- Remotely support users – knowledge of screensharing tools such as TeamViewer and LogMeIn
Qualifications for IT support specialist
- 1-2 years' experience in a support role or customer service role within an IT environment
- Experience using and managing ticket-based enterprise work-flow management systems, particularly Web Help Desk, JIRA and Confluence
- Knowledge of multiple operating systems (Windows and Mac)
- Eager to learn, grow and learn from other Senior Techs within the organization
- 3 years’ experience related to Information Technology support
- Hands on experience with Wired and Wireless networking, pc and server virtualization software, virus protection, backup systems, NAS/SAN storage devices