Software Support Specialist Job Description
Software support specialist
provides oversight and maintain the engagement relationship with the Payroll tax third party filing provider and the Laboratory’s Payroll group while ensuring compliance with Contract 44, Cost Accounting Standards (CAS), Generally Accepted Accounting Principles (GAAP), and applicable federal and state regulations, policies and procedures as it applies to tax.
Software Support Specialist Duties & Responsibilities
To write an effective software support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included software support specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Good program management skills would be required, an organized and methodical thought process is key, a self-starter who is highly motivated to strategically plan and then adjust to resolve technical issues as they arise during the implementation process
Creates Knowledge articles and Notes that are well structured and easy for a technical reader or customer to understand
Respond to inquiries involving a variety of issues including Data sync, Software Installations, User Outreach, Connectivity, Web App support
Remain current in software solutions, supported environments and components, the interfaces to other products
You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations, to ensure that the product/solution performs within optimal design specifications
You will Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution
You will analyze production issues from the business and application/code perspective and outlines corrective actions
You will be the technical focal point with other teams to resolve cross product/solution issues
You will have the ownership and accountability of specific modules within an application and provide technical support and guidance in problem resolution for complex issues
You will bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions
Software Support Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Software Support Specialist
List any licenses or certifications required by the position: ITIL, SQL, CPP, FPC, ITSM, PACS, NSE4, HDI, OS
Education for Software Support Specialist
Typically a job would require a certain level of education.
Employers hiring for the software support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Science, Associates, Computers, Technical, Business/Administration, Information Technology, Education, Business, Engineering
Skills for Software Support Specialist
Desired skills for software support specialist include:
Tyler products
Software integrative systems
Company policies
Contract specifications
Established guidelines
Problem management tools and procedures
Support processes
Basic payroll/accounting principles is helpful although
Credit card processing and related PCI standards
Payroll/accounting principles
Desired experience for software support specialist includes:
Minimum of 3 years of software/connectivity support experience
Experience working with and knowledge of Microsoft 2003/XP/Vista/2008/ 7, Ubuntu, Linux RHEL / Suse, MAC OS
Ability to use debug tools (Protocol Analyzer, Log/Error Code Interpretation)
Knowledge of fundamentals of Uninterruptable Power Systems and Power Distribution Units operation
Understanding of the Computer, Network, SCADA/BMS Protocols
Ability to capture Network frames from a network analyzer tool and analyze the problem (Wireshark, Fluke, Scopes, Cable Tester)
Software Support Specialist Examples
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Software Support Specialist Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of software support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for software support specialist
- You will onboard new employees and train them on processes and knowledge sharing with team members
- You will communicate with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied
- Opportunity to be exposed to advanced marked technologies
- You will take active role in team building, including technical mentoring and knowledge transfer
- You will have the ownership and accountability of specific modules within an application
- You will have a direct impact on the ongoing health of production environments
- You will participate in a 24x7 on-call rotation shared with the rest of the team (currently 1 week out of every 6)
- You will help keep internal knowledge, and policies & procedures, up to date in order to assist the team in delivering optimal customer support
- The excitement of working in a fast-paced and dynamic work environment with highly skilled professionals
- Learning about how industry leading companies use the latest network technology to provide the must-have features to their mobile network customers to stay ahead of the competition
Qualifications for software support specialist
- Understanding of Network Concepts and Troubleshooting Techniques (Domain, LDAP/Active Directory, SMTP Server, NMS/BMS, Routers, Switches, Firewalls)
- Data Storage System Knowledge
- Knowledge of UPS/Power Quality
- Ensure that any needs identified by the staff are addressed, including IT support, equipment, telephone, and will be maintained and supported
- Working directly on real production systems
- Communicating with customers from some of the top mobile service providers around the world
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Software Support Specialist Job Description
Job Description Example
Our company is hiring for a software support specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for software support specialist
- Accurately navigate and fully utilize the site level TCW (Turbine Control Workbook) file to maintain equalized configuration settings
- Have 100% accuracy in deploying parameter settings as a part of configuration management
- Be able to communicate, coordinate and direct Wind Park Site Level Technicians to remediate a control card lockup or other software upgrade issue
- Participate in the use of the Core Parameter Management Utility Tools as they apply to the software upgrade process
- Provide timely and accurate responses to customer technical inquiries regarding the upgrade process and risks
- Manages distribution of software license set up and renewals
- New client implementation, project management, client software training
- Participates in development of client training programs by identifying learning issues
- Provides answers and technical support to internal and external clients by identifying problems
- Quarterly and Annual Usage Report outreach
Qualifications for software support specialist
- General IT administrative knowledge, basic notions and exposure to server architecture and operations
- Basic understanding of programming and or scripting concepts, preferably from a Java environment perspective
- Must hold industry recognized certifications when applicable
- Prior technical call center experience preferred
- Initial understanding of programming, design and/or analysis expected
- Familiar with basic code programs
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Software Support Specialist Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of software support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for software support specialist
- Receive, investigate and resolve customer functional and technical issues
- Document all support information in centralized database
- Escalate customer issues as needed
- Manage day-to-day activity of all customer oriented tasks to ensure schedule compliance
- Responsible for building and maintaining client relationships at both the Client’s Primary System Administrator and Management level, providing ongoing total quality account management through teamwork and proactive client communication
- Provide client / end user support and technical issue resolution (via on-site, telephone, email, remote desktop)
- Build rapport and elicit problem details and feedback from end users
- Provide timely, efficient and pleasant follow up to user questions or issues
- Track and manage incidents to closure
- Document all incidents in incident tracking system (Samanage)
Qualifications for software support specialist
- Experience with variety of industry hardware platforms, operating systems and programming languages in addition of CDK developed products is preferred
- Initial knowledge of technology and/or industry is preferred
- Familiarity with Object oriented design concepts and relational databases is preferred
- Business knowledge or domain expertise is preferred
- Must be able to work Monday - Friday 8 a.m
- Must be able to work on call occasionally
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Software Support Specialist Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of software support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for software support specialist
- Assist in generating training materials and presenting new functionality to end users
- Interact effectively with end users and internal developers
- Provide Technology Training to End Users
- You will participate in a 24x7 on-call rotation shared with the rest of the team
- Working directly on production systems in live customer environments
- Work closely with the sales team to drive standalone software sales
- Conduct software workflow demonstrations to customers during the sales and service process
- Support Troubleshooting for software defects and prioritized corrective actions on active software versions
- Support Customers to develop Customized report writing using Sciex Reporter
- Telephone and live chat support for active versions of Sciex software
Qualifications for software support specialist
- Fluency in additional EU languages (French, German, ) is a plus
- Experience in MS SQL a must
- MS Terminal Services and or Citrix
- A minimum of 3 -5 years in a senior technical support role is required
- The successful applicant will bring energy and enthusiasm in to a team environment and work collaboratively to investigate and resolve issues arising in Production systems
- Experience in Enterprise level software sales
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Software Support Specialist Job Description
Job Description Example
Our company is searching for experienced candidates for the position of software support specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for software support specialist
- Investigate, triage, and escalate issues based on a detailed knowledge and understanding of current Laboratory Applications
- Assist with the preparation and execution of the software deployment at selected laboratory sites
- Assist with site acceptance testing
- Coordinate with Eurofins development teams to ensure site is prepared and transitions go smoothly
- Provide comprehensive ELN application support to users at Eurofins’ Lancaster, PA site
- Assist users with completing ELN experiments that are interrupted by network or other issues
- Create and manage user ELN accounts (including monitoring for ELN users who leave the company)
- Assist users with integrated balance issues
- Escalate issues to the ELN department as necessary
- Work closely with the community of departmental ELN liaisons and power users to ensure adequate support coverage (in terms of time, department, and area of expertise)
Qualifications for software support specialist
- Superior phone presence, written language skills and professional demeanor
- Proven software and network troubleshooting skills
- A desire to excel as a technologist in a fast paced environment
- Must have experience with all Microsoft Office applications
- Must have experience with issue tracking systems
- Knowledge of commercial door and hardware industry a plus