Application Support Specialist Job Description

Application Support Specialist Job Description

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Application support specialist provides local & regional application production support for Cash Management systems/Regulatory reporting systems/Wealth management system and Tax related system in China.

Application Support Specialist Duties & Responsibilities

To write an effective application support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included application support specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

Assist with project management of various application driven projects, including upgrades, new implementations, user training
Provide coverage for change management of both internally developed and vendor provided systems, including ensuring that quality assurance and testing of systems and subsystems are accomplished prior to moving changes to production
Coordinate technology efforts with Corporate IT and the business units
Acting as the primary point of contact for the solution(s) in charge of coordination
Providing guidance and support, and ensuring customer satisfaction for functional and operational stakeholders
Coordinating and collaborating with local, regional and global IS IT Teams for issue resolution
Ensuring compliance to standards, guidelines and processes
Building relationships with key stakeholders and gaining early awareness of their requirements
Estimating the deployment efforts and maintenance activities for new solutions
Project leadership and / or Project Coordination for deployments, upgrades and enhancements using the ITIL framework

Application Support Specialist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Application Support Specialist

List any licenses or certifications required by the position: ITIL, LMS, VMS, PMP, V3, MCSA, MCSE, FIX, SAP, CCNA

Education for Application Support Specialist

Typically a job would require a certain level of education.

Employers hiring for the application support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Education, Information Systems, Technical, Information Technology, Business, Engineering, Medical, Faculty, Sciences

Skills for Application Support Specialist

Desired skills for application support specialist include:

Proprietary technologies pre-hire
File systems
Process management
Symbolic links
UNIX/Linux Operating system: shells
Approaches
Payroll tax returns
ADT
SQL
Billing

Desired experience for application support specialist includes:

Basic understanding of financial markets and trade lifecycles
Strong communicator with the ability to hit the ground running
Basic understanding and some experience in database and application development for communication with those groups
Candidate should have strong Informatica/Ab-Initio, UNIX/LINUX skills and a working knowledge of TIVOLI Schedule support
Strong knowledge of ETL systems
Ability to understand performance metrics and reporting in ETL systems

Application Support Specialist Examples

1

Application Support Specialist Job Description

Job Description Example
Our innovative and growing company is looking for an application support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for application support specialist
  • Create and handle paper and electronic files for the full life cycle of an application started application to enrolled
  • Provide exceptional product / application support for external clients and internal IT environment
  • Work with the Delivery Team to ensure all steps in the release of CMR deliverables are completed, tracking and archiving of customer deployments
  • Analysis and development of minor enhancements and bug fixes
  • Application Support duties will be required both within normal working hours and outside normal working hours (on a rostered on-call basis)
  • Investigate and fix production issues involving GRC systems and processes
  • Troubleshoot problems such as job failures, database errors, job scheduling issues, server issues, and data issues
  • Work with business users and vendor support staff
  • Collaborate with other IT groups such as the DBA, infrastructure, and operations teams to ensure effective implementation and operation of systems
  • Track and report on production issues and enhancement requests
Qualifications for application support specialist
  • Strong knowledge around non-functional implementation
  • Participate in existing and new governance forums SIDF (Services Infrastructure Design Forum), TACC
  • Hands on knowledge of testing tools, automated manual testing
  • Experience with Web Application Servers is required
  • Programming/scripting language is helpful
  • Minimum 3+ years Customer Support experience in a technical support environment
2

Application Support Specialist Job Description

Job Description Example
Our growing company is hiring for an application support specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for application support specialist
  • Provides access in accordance with the policies and established processes
  • Assist project teams with technical issues during project initiation, planning through deployment Participate in testing and deployment of application changes and new software releases ensuring knowledge transfer to the Business prior to system go-live
  • Conducts regular service reviews with all interested parties to
  • Providing monitoring, and maintenance of designated system(s) Identifying trends or problems
  • Understanding the business processes supported by the systeml
  • To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms, resilience, and performance
  • To ensure continuity of the business processes supported by one or many applications / services
  • Ensuring continuity and quality by owning the resolution of issues across platforms
  • To ensure standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises industry standard components
  • To ensure application and service processes and outputs are error free and complete
Qualifications for application support specialist
  • BS/BA or equivalent degree in Business or IT
  • Proficient at analyzing and interpreting large amounts of data
  • Under Graduate Degree in Engineering or equivalent in Computer Science or the equivalent in experience and evidence of exceptional ability
  • This role is required to assist the support function for the Equity business areas across the Americas
  • Strong Broadridge BPS experience is a must for this role
  • Familiarity working with databases for maintenance tasks, tuning
3

Application Support Specialist Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of application support specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for application support specialist
  • Ensure all Ab-Initio/Informatica applications are fully supported to meet (and strive to exceed) the SLA requirements of service area
  • Manage proactive ready-for-business checks, identify and fix gaps, and respond promptly to failures
  • Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution
  • Facilitate root cause investigations and manage the implementation of corrective and preventative measures
  • Partner with development teams to drive stability, operational excellence, and a culture of efficiency
  • Respond to regulatory and compliance issues with urgency
  • Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues
  • Take an active role in planned technology events, business continuity tests, ensuring recovery procedures are accurate and complete
  • Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies
  • Ensuring all actions take account of the likelihood of IT Security incident occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion
Qualifications for application support specialist
  • Broad knowledge of technology and managing information systems
  • Experience working in an operational environment, dealing with issues and requests from operational areas
  • Diploma or equivalent in a Technology related discipline
  • Knowledge of Windows, UNIX and Microsoft Office applications
  • Good understanding of web based applications Windows Browser Compatibility, Internet Explorer, HTML
  • 1 - 3 years' experience providing software support services required
4

Application Support Specialist Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of application support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for application support specialist
  • Contributes to the support knowledgebase
  • Demonstrates initiative, agility and follow through on areas of responsibility
  • Knowledge of ERP applications, business system processes and process improvement
  • Functional support of SyteLine ERP Application forms and end-user support
  • Understand the business issues and workflow
  • Identify and gather necessary information from management team to ensure proper setup of codes
  • Install license keys and manage usage
  • Installation of application updates/enhancements
  • Other various duties as necessary or assigned
  • Test changes to business applications and ensure performance is as designed
Qualifications for application support specialist
  • The Application Support Specialist will perform a critical role in Application Support and Service Management with responsibility to ensure stability, continuity and availability of the application, in addition to providing rapid response to incidents and escalated user queries
  • Ownership and prioritisation of individual Incidents and ensuring the delivery of solutions in line with the Service Level agreements and Operational Level Agreements to deadlines and quality standards, providing regular updates to key stakeholders and all levels
  • Accurately implement Standard/ECR Change requests
  • Proactively identify opportunities to increase team efficiency such as reducing manual effort or decreasing the number of events
  • Guide and lead the team during major incident/ addressing the issue
  • Should be able to quickly identify the issue within system
5

Application Support Specialist Job Description

Job Description Example
Our growing company is looking to fill the role of application support specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for application support specialist
  • Interface with other teams to resolve customer issues
  • Ability to understand, adapt and work with diverse customer requirements and processes
  • Participate in customer meetings as needed with the Sales team and other teams
  • Perform pre-sales demos and training via onsite meetings and conference calls
  • Attend industry trade shows as needed
  • Identify opportunities for new business within existing client base
  • Ability to translate technical language into layman's terms to the end-user and clients verbally and through email
  • Travel 5%-10% Education and/or Experience
  • Bachelor degree REQUIRED in any discipline with strong record of academic success
  • Minimum of 4 years of post-collegiate job experience
Qualifications for application support specialist
  • Experience of providing application or technical customer support
  • The ability to manage multiple tasks to completion with minimal supervision
  • An understanding of relational database concepts
  • An understanding of web technologies such as Java/XML, MS IIS, HTML
  • Fluency in a major European language would be an advantage
  • Ability to communicate with a wide variety of people verbally and written

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