Program Support Specialist Job Description

Program Support Specialist Job Description

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Program support specialist provides SIGINT Collection Support to provide analysis, recommendations, and information to the Government in fulfilling SIGINT collection requirements.

Program Support Specialist Duties & Responsibilities

To write an effective program support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included program support specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

Assist leadership, through research and critical thinking, with implementing strategic plans and/or approved proposals to ensure achievement of organizational goals and objectives
Prepare large documents for publication
Manages feedback from program owners, participants, TM SME’s, and trainers regarding the program, materials, venues, team performance, Evaluates and implements corrective and preventive actions as required
Follows up on technical issues with VCs/ Trainers connection, MyLearning, for resolution with IT or HR Tool Support
Auditing card program reconciliations
Support Learning Administrators regarding the program processes and guidelines
Manage feedback from program owners, participants, TM SME’s, and trainers regarding the program, materials, venues, team performance, Evaluates and implements corrective and preventive actions as required
Utilization of tools and software to perform data analysis and report creation
The application support specialist will be required to work closely with our software Vendors, our SysAdmin Teams the incident and change management teams
Verifying program data integrity is maintained and validated

Program Support Specialist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Program Support Specialist

List any licenses or certifications required by the position: CPR, CPI, MCP, VCA, VCO, COR, ANFI, AED, NBCOT, BSW

Education for Program Support Specialist

Typically a job would require a certain level of education.

Employers hiring for the program support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Graduate Education, Business/Administration, Graduate, Business, Administration, Management, Finance, Information Systems, Department of Education

Skills for Program Support Specialist

Desired skills for program support specialist include:

Excel
Objectives
Microsoft Word
PowerPoint and other Office Programs
Database management is an asset
Engagement
Jobs
National SIGINT requirements process
Overhead SIGINT operations
Requirement for entry into those jobs

Desired experience for program support specialist includes:

Analytical thinking and mathematical ability with a focus on dealing with square footage and cubic footage calculations, interest in energy efficiency and sustainability
Experience working with assistive technology (e.g., Freedom Scientific JAWS, Apple VoiceOver, Dragon NaturallySpeaking, Read and Write)
Manage a high-volume, fast-paced work queue filled with shifting priorities and many simultaneous pieces of work
Build, configure, deploy and maintain computing products including bedroom desktops, laptops, tablets, public kiosks, living group printers and mobile devices
Consult with end users and departments to assess technology needs, and recommend hardware/software solutions
Intermediate technical knowledge with current/prior versions of Microsoft and Apple operating systems, Office applications, Outlook/Exchange, Microsoft SharePoint

Program Support Specialist Examples

1

Program Support Specialist Job Description

Job Description Example
Our growing company is hiring for a program support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for program support specialist
  • Perform sporadic evening and weekend hours upon approval may be required
  • Assist with meeting operational needs by performing other appropriate related duties
  • Support Course and Event Logistics
  • Identify and arrange for facilities for meetings and for off-campus classes
  • Arrange for services, catering, refreshments, supplies and equipment as necessary to support classes and/or events
  • Coordinate with Risk Management to secure contracts for facilities and obtain certificates of insurance, as needed
  • Provide onsite support during special events
  • Other duties as needed to support program offerings
  • The management of a program newsletter that will communicate important milestones to program participants
  • Answers telephones, routes and screens calls, takes messages for staff
Qualifications for program support specialist
  • 2+ years experience with in a managed care environment
  • 1+ year of experience working on cross functional projects and making presentations
  • Experience with provider databases, specifically in the Live and Work Well provider directory
  • Network data management experience
  • Experience in provider data analysis
  • Proficiency in project tracking, documentation, trending and reporting
2

Program Support Specialist Job Description

Job Description Example
Our company is growing rapidly and is looking for a program support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for program support specialist
  • Tracking actions taken on pharmacy for FWA activities periodically to provide reports to assist OptumRx Network Provider Evaluation Committee’s (NPEC) decision making, and to provide status to OptumRx’s internal legal and audit departments
  • Scheduling appeals hearings and receiving materials and communications from pharmacies
  • Servicing pharmacy queries and support in completion of CMS required FWA attestation
  • Entering pharmacy status on internal trackers and databases
  • Providing support for CMS required FWA attestation inquiries from pharmacies
  • Scanning and filing of critical pharmacy correspondence
  • Researching historical actions on pharmacy and managing issues with critical stakeholders
  • Managing administrative tasks for the NPEC activities and pharmacy specific actions
  • Together with Business Units, works in the development and implementation of best-in class patient support programs across all brands in alignment with local (internal/external) stakeholders and the Global Patient Support stakeholders
  • Coordinates third party patient support providers, ensuring quality delivery and proper budget allocation
Qualifications for program support specialist
  • Prior experience as a Program Support Specialist supporting a DoD program required
  • DOS of experience (highly preferred) or similar government agency
  • Performing a variety of program management activities that include, but are not limited to, personnel management and accountability
  • 2+ years of experience with network data management in a managed care environment
  • Excellent verbal and written communication skills with ability to interact with senior leadership, counsel and pharmacies
  • Ability to work individually within a team environment
3

Program Support Specialist Job Description

Job Description Example
Our company is growing rapidly and is looking for a program support specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for program support specialist
  • Acts as a representative of patients, reporting progress on patient support programmes
  • Managing IRB (Institutional Review Board) inbox (directly supporting students in preparing their research ethics review applications)
  • IRB recordkeeping and metrics reporting
  • Serving on ethics committees
  • Serving on miscellaneous university committees
  • Data collection, transcription, data coding, and other data processing tasks for OREC research projects
  • Copy editing and formatting multi-media student support materials (e.g., FAQ videos)
  • CRQ projects, as assigned
  • Research, identify, interpret, and maintain appropriate policies and procedures to assist students with school entry/re-entry, progression, and degree/diploma completion
  • Maintain ongoing written, electronic, and telephonic communications with students and parents/guardians to ensure delivery of services and completion of educational/programmatic requirements
Qualifications for program support specialist
  • Previous experience working within the PBM industry and exposure to pharmacy credentialing, contracting, auditing, or operations
  • Associate degree in Business Administration or related field and at least one year of job-related experience or equivalent
  • Requires operation application software including word-processing and spreadsheet programs
  • Experience with programs for unaccompanied children, immigrant and vulnerable populations, and/or residential programming for children is preferred
  • Ability to craft student-centered support emails (answering questions about forms and requirements)
  • Ability to provide student-centered telephone support (answering questions about forms and requirements)
4

Program Support Specialist Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of program support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for program support specialist
  • Develop and maintain reporting tools and scorecards that clearly track and display customer and sales team performance and designs new reports, dash boards, with local data and KPI’s as needed
  • Liaise with local and US teams to achieve deliverables
  • Oversee all sales functions – customer meetings, proposal preparation, follow-ups, enable evaluation, travel throughout India as required
  • Work with volunteers to get the deliverables required
  • Work with suppliers for content creation, enhancement, testing, review, streaming
  • Oversee REPs for marketing activities
  • Work with NSDC and associated organizations (NASSCOM, QCI, etc) to encash from the Qualification Packs (job roles)
  • Follow up on payments from all customers
  • Work closely with tele-sales person for generating leads, qualifying and following up subsequently
  • Support the training activities of REPs, corporates and colleges
Qualifications for program support specialist
  • Ability to work with a team in meeting deadlines
  • Ability to collaborate effectively with fellow team-members
  • Candidates must have experience and stellar performance in customer service
  • Candidates must have experience in technical writing (i.e., providing clear, detailed, written instructions to users)
  • Bachelor’s degree in public health or related field with minimum 1 year experience with an emphasis in the behavioral or social sciences (especially special education, public health, or psychology)
  • Associates Degree or Certification in business or science desired
5

Program Support Specialist Job Description

Job Description Example
Our growing company is looking for a program support specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for program support specialist
  • Work with Government bodies / agencies (at one level below the director / VC) for follow ups on action items
  • Shoulder customer satisfaction targets and drive REPs’ sales team
  • Support corporates for SWEBOK adoption
  • Collaborate with CS products’ team in US to support exams, for REPs
  • Coordinates recruitment of new employees, sets up orientation schedules for newly hired employees and ensures that they receive all needed equipment and systems access (i.e., cell phone, laptops, shared network access)
  • Lead outreach events including coordination of services, education materials, and staffing on the outreach events
  • Lead, conduct analysis and recommend process improvements that fosters agility, innovation and cost savings
  • Draft persuasive reports, supported by objective analyses, in order to facilitate decision-making
  • Utilize lean and agile methodologies and tools (e.g., JIRA, Confluence, HipChat)
  • Interface directly with our CMS clients
Qualifications for program support specialist
  • Experience with compliance with government requirements
  • Good interpersonal team communication and collaboration skills
  • Ability to solicit and coordinate input across functional areas
  • Experience with DoD Contracts, Federal Acquisition Regulations (FAR), DOD FAR Supplement, DOD 5000 Series Directives and Instructions, Navy Acquisition Procedures and familiarity with Contract Data Requirements List, and Standard Procurement System (SPS) experience
  • Bachelors degree from an accredited institution or equivalent
  • Gathers and reviews information from client application and verification forms explains eligibility criteria for program services

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