Support Program Manager Job Description

Support Program Manager Job Description

177 votes for Support Program Manager
Support program manager provides direct support to the Submarine Acoustic Systems Program Office in the areas of program planning, procurement and contracting.

Support Program Manager Duties & Responsibilities

To write an effective support program manager job description, begin by listing detailed duties, responsibilities and expectations. We have included support program manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Work in close collaboration with HP inc. WW organization to influence and define Digital business strategies and technology roadmaps, its implementation
Coordinating services as needed (home health, DME)
Aviation sustainment background and experience with USAF government acquisition programs, EVMS, and MS Project is preferred
Lead initiatives to provide Directorate Level business base projections, resource planning and department budgets to support company objectives
Extensive knowledge of cost tracking requirements for US Government contractors is needed
Ensure overall Business Area compliance with various Business Management process areas
Experience developing company level processes and procedures is highly desired
Assist with required facilitation of meeting to include dissemination of information
Manage the direct reports to ensure that we are continuously improving patient support services
Understands the pharmaceutical industry, key stakeholders and the challenges faced in delivering overall quality of life for patients

Support Program Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Support Program Manager

List any licenses or certifications required by the position: PMP, ITIL, PMI, ACMP, II, DAWIA, ESRI, ACE, I/E, JTAC

Education for Support Program Manager

Typically a job would require a certain level of education.

Employers hiring for the support program manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Education, Management, Engineering, Technical, MBA, Business/Administration, Science, Public Administration, Finance

Skills for Support Program Manager

Desired skills for support program manager include:

Product support/logistics disciplines and Program Management Best Practices to direct program activities
MHRS regulations and Community Based Support services requirements
ERP/CRM systems and related tools
Technical support functions and related engineering responsibilities
Disease related experience
Dropbox products
Federal Acquisition Regulation and DoD procurement policies and procedures
Government procurement and contracting rules and regulations

Desired experience for support program manager includes:

3 + years experience working with maternity / OB population
Computer proficiency, to include strong data entry skills and the ability to navigate a Windows environment (Microsoft Word, Outlook, and Internet)
Nurses with a compact state license
Bachelor of Science degree in Computer Science, Software Development, or Software Engineering is required
At least ten (10) years of experience in managing large software engineering or information technology projects is required
Conduct practice and graded currency controls for certified JTACs as directed by NSWG-1 Fires Department (during classes and currency control periods)

Support Program Manager Examples


Support Program Manager Job Description

Job Description Example
Our company is hiring for a support program manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support program manager
  • Work closely with the operations to understand the challenges they face servicing the sellers, knowledge gaps, tools, SOP’s and propose solutions that address them
  • This leader will be responsible for scoping the program - defining the right operational infrastructure, the most efficient processes, the seller and associate facing tools, the self-help content and associate facing SOP’s
  • They will build the Business Requirements Document (BRD) and seek concept approval from leadership
  • They will be responsible for implementation – forecasting, resource allocation, training and go-live decisions
  • They will deliver the business team’s goals and SeSu’s operational goals in parallel and report performance against them
  • They will be responsible for observation and iteration - bringing the Voice of the Seller (VoS) and the Voice of the Associate (VoA) to life for the program sponsor, identifying further improvements that raise the experience bar for all internal and external customers
  • Finally, The PM will be responsible for managing all communication between business teams, tech teams and EU operations from associate to director, across the EU and WW network
  • Coordinate with ops, technical, and leadership teams to identify operational and seller requirements, and the impact of various projects and programs
  • Create, maintain and disseminate project information to stakeholders and management across all Seller Performance projects pertaining to large sellers
  • Engage with large sellers to gather feedback, onboard to new programs, and ensure the highest quality of support for performance improvement
Qualifications for support program manager
  • Eleven or more years of progressively complex program administration experience with at least five of those years managing programs
  • Technical expertise and application of program management principles, concepts, and practice program management and leadership skills including organizing, planning, scheduling, and coordinating workloads to meet established deadlines or milestones
  • Eight (8) years or more experience working as a project manager in the life sciences
  • Certification as a Project Management Professional (PMP) is preferred
  • Knowledge of the Department of Defense (DOD) planning, programming, budgeting, execution system (PPBES) is preferred
  • Strong inter-personnel management skills

Support Program Manager Job Description

Job Description Example
Our company is growing rapidly and is hiring for a support program manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support program manager
  • Envisioning and gaining support for a three-year strategy of assisted support
  • Negotiating efficient and reliable processes and policies across partner teams to systemically eliminate dependencies
  • Migrating support contact work from non-operational teams to formal contact center operations
  • Setting near, medium and long-term operational goals for our largest support team
  • Providing high quality contact forecasting
  • Owning the development of instructional content for transitioning programs
  • Advocating with peer teams to ensure effective quality monitoring and coaching programs are in firmly place
  • Enabling robust feedback mechanisms from our contact support team (both data-driven and anecdotes)
  • Developing mechanisms to seamlessly support vendors with new program and tool launches worldwide
  • Lead expansion into new support channels (e.g., phone, chat) for vendor support
Qualifications for support program manager
  • Ability to proactively learn and navigate complex business environment consisting of primary client area of responsibility, senior client leadership, external client customers and their operations, primary systems integrator and other vendors and proven ability to form relationships in this environment
  • Given the criticality and visibility of this role, this individual will have a strong IT background, project management experience and must be effective working in a matrix environment
  • SAP or similar operating system experience
  • The ideal candidate for this position is an excellent communicator who possesses a combination of business acumen, technical and interpersonal skills
  • Sufficient Leadership experience to effectively interface with internal/external customers, companies/teams, and community leaders at all levels
  • Demonstrated Program Management Best Practices skills/results related to Execution, Finance, and Risk Management

Support Program Manager Job Description

Job Description Example
Our growing company is looking for a support program manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support program manager
  • Participate in the preparation of proposals, business plans, proposal work statements and specifications, budgets, and financial terms/conditions of contract(s) as it relates to the aircraft product line
  • Develop and coordinate program and production plans with key suppliers, manufacturing, program manager and customer
  • Chair Configuration Control Board to review, coordinate and approve all Engineering Changes and the associated dispositions
  • Lead Engineering Change Proposals for aircraft product line upgrades to include cost estimation and schedule to the customer
  • Perform Control Account Manager responsibilities utilizing Earned Value Management System
  • Input, manage and analyze factory orders and status through SAP Enterprise Resource Planning System
  • Coordinate with Flight Test Facility to complete final integration and customer Acceptance Test for delivery
  • Act as the primary customer contact for aircraft product line activities during program review sessions to discuss cost, schedule, and technical performance
  • Ensure technical leadership and excellence is maintained by participating in the planning, attraction, selection, retention, and development of personnel
  • Participate with technical staff and/or Division/Group executive management to develop and implement current, annual, and long-term technical, schedule, quality, business, and financial objectives for the aircraft product line
Qualifications for support program manager
  • Have the ability to communicate clearly at all levels and across business functions verbally and in writing both in English and Japanese
  • Have strong influencing skills, with a track record of building business cases and obtaining commitment without authority
  • Are confident taking decisions without always having the data to support them
  • You continually look for ways to improve internal and external processes to remove waste
  • Have strong analytical skills and are confident using numbers to tell a story
  • Are able to build business cases that clearly demonstrate impact, solution and ROI

Support Program Manager Job Description

Job Description Example
Our company is looking to fill the role of support program manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support program manager
  • Plan, organize and coordinate analytical support for the development of Rate Cases for OPEX and CAPEX for Gas Operations & Engineering
  • Support regulatory activities in each of our operating jurisdictions through the analysis of past and future investment plans
  • Assist all team members on rate case negotiation teams with Metrics and analytical support
  • Support the development of Rate Case Testimony
  • Identify and implement the top priorities for Brand Support Program Scope for all marketplaces, including the identification/prioritization/implementation of relevant existing or new contact reasons, customer experience across all channels (e-mail/phone/chat), liaising with and supporting the Seller Support and Vendor Support teams to ensure operational readiness
  • Drive the launch of the Brand Support Program across all market places, by identifying and building project milestones, ensuring their timely delivery both from a development build and operational readiness perspective (includes building and translation of all Standard Operating Procedures and website content)
  • Develop a deep understanding of the reasons for Brand Support contacts by deep-diving into the Brand Support Contacts generated
  • Identify the root causes of the need for Brands to contact the breaks of resolution time and customer satisfaction metrics
  • Own a subset of prioritized root-causes and drive their resolution by developing and implementing scalable solutions
  • Take a leading role in drafting and presenting deep-dive documents, including responses to senior executives
Qualifications for support program manager
  • Have identified, built and implemented programs with European, International or World Wide scope
  • Are goal driven and relentless in your efforts to get across the finishing line
  • Have experience of, and are comfortable with working in a fast paced, ever evolving environment
  • Six Sigma/Lean Process Improvement Green Belt or above
  • Program Management qualification (PMP, Prince2, Agile or similar) with 5 yrs experience
  • Intermediate or Advanced proficiency in Microsoft Excel

Support Program Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of support program manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support program manager
  • Engage all the relevant help content owners and build a process to ensure that help content is up-to-date and relevant at all times
  • Build a capability and process to continuously identify and prioritize areas where Brands may benefit from self-help functionalities and content
  • Partner with the Seller Support organization to identify and implement relevant self-help tools for Brand Support
  • Drive usability of the self-help functionalities by ensuring visibility, effective navigation and ease of use across Brand Support
  • Effectively prioritize and manage a portfolio of projects and initiatives, considering trade-offs and optimizing for customer and brand experience
  • Develops and manages brand and marketing integration initiatives on departmental products and communication material
  • Manages, tracks and updates annual departmental plans, guidelines, reports and surveys
  • Collaborates with unit leaders and manages EH&S metrics
  • Ensure information and documents are organized and secured
  • Lead cross-functional team(s) and subject matter experts in the development, planning, and implementation of multiple complex projects and/or programs
Qualifications for support program manager
  • A bachelors degree or MBA
  • Fluent English, Italian or French would be desirable
  • Prince2 Practitioner or Six Sigma Black Belt certification from a recognized body
  • 5+ years of experience delivering large, business critical, cross functional projects with global impact
  • Operational experience with CRM and other contact management support tools
  • Very strong analytically, being able to translate operational issues into workable solutions

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