Program Manager Services Job Description

Program Manager Services Job Description

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Program manager services provides program management support to NGA Senior Management in strategic business planning, business development activities, product concept development and Information Technology engineering.

Program Manager Services Duties & Responsibilities

To write an effective program manager services job description, begin by listing detailed duties, responsibilities and expectations. We have included program manager services job description templates that you can modify and use.

Sample responsibilities for this position include:

Updating Strategic Business Plan (SBP) giving revenue and cost project ions looking one to three years out for assigned service programs
Report to management, in regularly assigned intervals, the services program EACs, and how they track versus the actuals, the original bid
Trains, assigns work to, and checks work of two (2) or more Team members
Manage indirect reports, mainly from within the engineering organization, sometimes from other functional groups
Prepares and review project plans of an engagement within the standards of project management methodologies
Reviews and validates statement of work (SOW)
Prepares and manages risk and remediation plan
Adheres to established standards, processes, and methods to produce solutions that conform to requirements
Establishes project governance and compliance
Holds internal and customer kick-off meeting as appropriate

Program Manager Services Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Program Manager Services

List any licenses or certifications required by the position: PMP, PRINCE2, PMI, ITIL, II, BLS, PAP, MOC, UL, CAC

Education for Program Manager Services

Typically a job would require a certain level of education.

Employers hiring for the program manager services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Education, MBA, Engineering, Technical, Management, Computer Science, Business/Administration, Graduate, Finance

Skills for Program Manager Services

Desired skills for program manager services include:

Cost
Resources necessary in deploying technology solutions
Timeline
Sales processes and agile methodologies
Business process and product life cycle management
Contracting
Customer's business and competitive environment
Development and manufacturing processes are
Global Services & Support business areas
Government procurement

Desired experience for program manager services includes:

A track record of customer-centered innovation and experience with release management
Hands on experience solving technical challenges and improving processes
Ability to work independently and in an ambiguous environment
Being a trusted advisor to the customer, to the practice, and the Sr
Works with accounts teams and the EM to build relationships and provides business intelligence on client operations, and decisions
Bachelors Degree or Equivalent experience needed (MBA Preferred)

Program Manager Services Examples

1

Program Manager Services Job Description

Job Description Example
Our company is growing rapidly and is hiring for a program manager services. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for program manager services
  • Main role would be as program Manager, interfacing with customers & sales on new or existing accounts setup, modification or renewal in terms of leading projects setup enabling specially configured Notebooks or PCs for manufacturing in HP's factories
  • This role requires close engagement with Sales, marketing, engineering, factories as driver & coordinator to ensure customers' special customization needs are met
  • This person would also act as the technical service advisor to the delivery of the solution as part of the projects
  • As a secondary role, this person also plays a part in working as an engineer working on technical solution of customers' requirements
  • You will need to rise up to the challenges of meeting tight timelines & working cross functionally & cross geography in a highly dynamic PC environment
  • Prepare and review client invoices for accuracy
  • May participate in startup of new program campaigns or expansion of client work
  • May provide consultative support to assist client in meeting business goals
  • May communicate daily and conduct Daily, Weekly, Monthly and Quarterly business review sessions with Clients
  • May participate in business travel on a regular basis to conduct client operational reviews
Qualifications for program manager services
  • Willingness to obtain business professional proficiency in cloud computing services (AWS) and Adobe Experience Manager (AEM)
  • Provide quality control through all aspects of project
  • Strong interpersonal skills, including the ability to work with people at all levels of the organization
  • Act as an agent of change and continuous improvement as a fast-thinking problem solver
  • Ability to receive critical feedback and provide revisions accordingly
  • Enterprise Services – DevOps, Engineering and Modernization
2

Program Manager Services Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of program manager services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for program manager services
  • Work with internal AWS teams to integrate a partner-centric go-to-market strategy into new service launches
  • Get the right APN Partners involved in new service beta programs
  • Work within the APN Partner Programs team to integrate your efforts with other programs including the MSP, Competency, and Reseller programs
  • Influence and negotiate between multiple internal and external stakeholders
  • Act as the single point of contact for customers to ensure timely and satisfactory resolution of concerns covering a wide variety of support services for the assigned region, product, or coverage area
  • Responsible for knowledge of assigned region, coverage area, or product lines
  • Participates in discussions about the future of the service contract requiring interaction with other functions
  • Presents projects plans, moderates financial analysis, risks and makes recommendations to senior business leaders within technical space
  • Manages complex processes requiring involvement of many stakeholders internally and externally
  • Perform investigation and analyses to support questions about the nature, coverage, and accuracy of our data
Qualifications for program manager services
  • Cross-functional program/project management involving cloud and/or web or mobile application development environments
  • Agile software development practices, preferably in SaaS platforms at scale
  • Prior software development experience using web technologies and mobile platforms
  • Strong Project Management background dealing with multiple and complex projects
  • Experience working for a Technology vendor in a similar Senior Project Management/Program Management role will be desirable
  • You will have great Communication and negotiation skills
3

Program Manager Services Job Description

Job Description Example
Our company is growing rapidly and is looking for a program manager services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for program manager services
  • Coordinate efforts to scope, schedule and cost/benefit analyze
  • Assists in the development of company goals, division budget and planning
  • Directs or assist in contract start-up or close-outs activities as necessary
  • Monitors compliance with the government’s Significant Incident Reporting system including reviewing/editing reports for electronic submission and ensuring compliance as required by the government
  • Knowledge of Student Development theory and best practices as the theories relate to student programming
  • Ability to work minimal evenings and weekends to fulfill programming needs
  • Perform market analysis and RTM recommendations using market data revenue, demand, profitability, delivery capacity metrics
  • Leads a portfolio of programs ensuring on-time and on-budget delivery of high-quality IT-related services to achieve customer satisfaction
  • Adheres to contract commitments and customer requirements, company policies, procedures and guidelines
  • Exercises broadly delegated authority for planning, directing, coordinating, administering, and executing multiple, concurrent routine and complex projects/programs
Qualifications for program manager services
  • Completion and submission of AQD application with level appropriate work samples
  • PM Council Panel Interview
  • Ability to create a project work plan, a metrics plan, a risk mitigation plan
  • PMP Certification• PMO experience
  • Experience with Agile/Scrum project execution
  • Familiar with Lean concepts with focus on continuous improvement
4

Program Manager Services Job Description

Job Description Example
Our innovative and growing company is looking for a program manager services. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for program manager services
  • Be the point of contact for cross-functional development teams and manage timelines for project launches
  • Solve complex, technical problems with simple and practical solutions
  • Extensive data analysis and data mining as necessary to identify root cause issues, develop action plans, measure impact of actions taken, and adjust as necessary to ultimately solving the problem (no matter how large or small the scale)
  • Attend scheduled and ad-hoc site and senior leadership meetings to present project and program updates, propose new initiatives, and report on site and network results
  • Lead the effective and efficient delivery of cross-functional projects
  • Interact with Engineering, Operations, support partners and other key stakeholders to define and deliver complex programs
  • Drive team consensus on technical decisions and ensure that appropriate resources are employed to deliver high quality results
  • Cross Team Collaboration - Works closely with engineering and technical teams to bridge customer requirements into practical solutions
  • Executive Presence - able to manage escalations at most senior levels of the company
  • Excels at story-telling and developing conceptual content for very complex technology solutions
Qualifications for program manager services
  • Working knowledge of a broad range of technical subjects including, but not limited to, project management, business analysis, web design, web development, user interface, relational database management, analytics, information architecture, client management, web technology, web taxonomy, user interfaces, technical training, content management systems and search engine optimization strategy
  • Ability to work cooperatively with the University community to develop strategic and tactical plans to facilitate and coordinate the delivery of Web services
  • Proven ability to implement and support the latest strategies and techniques of digital marketing in an educational setting
  • Ability to present web & mobile strategies to diverse audiences, manage multiple projects and maintain schedules and budgets
  • Ability to articulate and maintain alignment with standards for design, navigation and browser capability
  • Lead internal teams on executing solutions effectively, with an agile mindset and a drive for results
5

Program Manager Services Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of program manager services. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for program manager services
  • Align and drive problem resolution with associated BL teams as needed
  • Coordinate the LTSA between NXP and customer, working directly with various technical support teams in NXP, including FE and BE Ops
  • Contribute in drafting MSA contracts in support of future divestitures and joint ventures and interfacing with legal team as needed
  • Assure manufacturing services are meeting customer expectations and NXP requirements
  • Monitor product delivery metrics and performance, including revenue, quality, on-time delivery, , as specified in the respective MSA
  • Responsible for driving Total Customer Experience for Managed Print Services, increase customer loyalty, proactively address the customer issues and improve SNPS and NPS for the region
  • Manage and resolve customer escalations – Provide resolution to the ongoing issues and own and drive process improvement projects to enhance the customer experience via proactive engagement
  • Drive Lean Six Sigma Culture change to make APJ MPS a process oriented organization
  • Implement and lead ISO certifications for the region by conducting internal audits, fixing the process gaps by identifying weaknesses in the system and taking corrective actions to fix the issues
  • Operational Excellence – Identify and drive business gap reduction for key pain points
Qualifications for program manager services
  • Experience with people management & PMP certification is a Plus, including
  • Ability to influence and drive results across functional, organizational, and
  • Bachelor degree and 8-10 years aviation industry experience
  • Willing to travel, as needed, up to 50% of the time
  • Ability to communicate clearly and concisely with creative and non-creative teams across multiple organizations
  • Think Big - Thinking small is a self-fulfilling prophecy

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