Specialist, Sales Support Job Description

Specialist, Sales Support Job Description

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Specialist, sales support provides operational support and training for all sales systems and sales related process to FIE’s sales force.

Specialist, Sales Support Duties & Responsibilities

To write an effective specialist, sales support job description, begin by listing detailed duties, responsibilities and expectations. We have included specialist, sales support job description templates that you can modify and use.

Sample responsibilities for this position include:

Research leads and any aspect of content that will support the business unit
Aggressively prospect and develop leads using a variety of sources, including online
Own the lead process, from mining new business opportunities to qualifying and setting appointments
Manage supplier accounts by systematically purchasing inventory, selling to buyers, updating product, creating orders, and running/tracking sales reports
Manage inventory through allocation to sales channels/buyers and monitor product levels in each channel and handle accordingly
Review inventory availability daily and work with operations and systems team to verify accuracy
Maintain spreadsheets to aid Finance Team in end of month close by tracking inventory by supplier and providing resolution to system cost discrepancies
Contact buyers daily for payment receipt and/or shipment scheduling and work with shipping clerk to coordinate buyer pickup schedules
Compile and submit reports as scheduled or when requested
Support Sales Specialists by creating orders, pulling manifest and reporting and combining inventory to create deals for the team to sell

Specialist, Sales Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Specialist, Sales Support

List any licenses or certifications required by the position: MBA, PMP, BA, CFA, ITIL, RHYTHMIA, BSC, IUO, FUO, GE

Education for Specialist, Sales Support

Typically a job would require a certain level of education.

Employers hiring for the specialist, sales support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Business, Marketing, Education, Associates, Engineering, Business/Administration, Business/Management, Technical, Finance, Management

Skills for Specialist, Sales Support

Desired skills for specialist, sales support include:

Application of concepts
Principles
Technical capabilities to perform varied tasks
Ordering process
Product information and configuration and systems used daily by the sales support team
Sales process
Accounts payable
Accounts receivable
Data hierarchy and data governance
General business practices related to sales

Desired experience for specialist, sales support includes:

Experience and ability to learn and use corporate technology systems (CRM, Databases )
Communications skills (verbal, written and presentation)
High-level interaction all team members, upper management, and various internal departments to prepare the proposal
Proofread to ensure continuity and compliance with legal, technical and marketing specifications
Strong skills in graphics software (Adobe Illustrator, Photoshop, Acrobat, PowerPoint)
Client Account Specialists (CAS) is responsible for supporting businesses with any aspect of managing their Client account with UK GBS

Specialist, Sales Support Examples

1

Specialist, Sales Support Job Description

Job Description Example
Our company is growing rapidly and is hiring for a specialist, sales support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for specialist, sales support
  • Assist in developing and executing the agreed upon strategic sales and marketing plan based upon customer needs and sales objectives
  • Directly engage in selling value-added services by interfacing with customers and sales reps over the phone, and through email communication, promoting and securing service contract sales, which consists of extended warranties, service contracts, bundling opportunities and comprehensive program packages
  • Develop and implement promotional programs and plans to achieve sales objectives
  • Assist in the development and execution of marketing plans, utilizing developed sales tools and strategy necessary to achieve sales objectives
  • Collaborate and align with other departments and external resources as needed to develop, execute and achieve marketing and sales objectives
  • Manage and utilize tools provided to measure effectiveness and sales results of promotional programs and plans
  • Recommend and implement processes to better meet customer needs and improve business efficiencies as they are encountered
  • Provide support to all assigned customers by responding in a timely manner to requests regarding technology, codes, samples, and other questions that are not resolved by the technology support or customer service representatives
  • Address support issues for customers by partnering with other sales team members, technical support, or other internal departments as needed, escalating issues to the appropriate party when needed
  • Deliver a superior customer experience in order to contribute to account retention and growth
Qualifications for specialist, sales support
  • Excellent follow up and strong communication skills are necessary
  • Strong organizational skills and a strong propensity to multi-task are highly desired
  • Must have ability to problem solve and make decisions and abolition to interact with internal and external customers of all levels
  • Must be motivated, results oriented, persistent, and proactive
  • Ability to develop and foster relationships is preferred
  • Must be able to handle stressful situations in a fast paced environment
2

Specialist, Sales Support Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of specialist, sales support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for specialist, sales support
  • Assist with accounts receivables issues – prepare offline invoices as needed
  • Local content reporting (NAFTA/AALA/COO) report to OE’s as requested
  • Creation of manual invoicing as required
  • Purchase order requests for all Asian accounts using the SRM system
  • Creation of manual export orders as required
  • Receive and process prototype orders
  • Coordinate with plants to fulfill prototype orders
  • Accompany managers and directors on customer visits
  • Develop and create internal financial, engineering and change documents as required
  • Attend customer specific trade shows and conferences as required
Qualifications for specialist, sales support
  • Fundamental understanding of Home Warranty policies, systems and appliances
  • Understanding of sales / real estate transactions
  • Advanced procedure and process knowledge
  • Possess strong Microsoft Excel & PowerPoint skills
  • The ability to understand the customer (and their behavior) in order to analyze data accurately
  • Knowledge and experience using MRP/Syteline inventory systems
3

Specialist, Sales Support Job Description

Job Description Example
Our company is looking to fill the role of specialist, sales support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for specialist, sales support
  • Review Transaction Verify report after booking for accuracy
  • Conduct audit at the beginning of each leasing season and quarterly to verify accuracy in rates posted to website, ILS, Off-Campus website, On-Site, EM, brochures, rate sheets
  • Support and manage through segmented supply the allocations, cuts, substitutions and requests for all product lines at the package and treatment level
  • Target setting for regions for products developed by TI
  • Manage the vast amount of data and manipulate them for various uses
  • Weekly stock overview and communication of critical inventory incl
  • Maintain a high level of customer service by assisting sales force via telephone, email, fax, or in person
  • Submit and update contract pricing, obtain approvals as needed
  • Work with and coordinate Strategic Accounts
  • Assist sales in managing equipment/field assets
Qualifications for specialist, sales support
  • Ability to interact professionally and maintain relationships with many different types of professionals, such as Researchers, Vendors, Sales Representatives, Legal and Compliance representatives is essential
  • Ability to perform required duties without close supervision is desired
  • Working knowledge of Microsoft PowerPoint and Word is necessary
  • Must be willing to travel on occasion for business meetings and training (less than 5% of the time)
  • 1 or 2+ years of prior sales support or customer services experience
  • Applicable college background and/or appropriate industry training
4

Specialist, Sales Support Job Description

Job Description Example
Our growing company is hiring for a specialist, sales support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for specialist, sales support
  • Support with Client Meetings and Due Diligence Visits as required
  • Handle post order issues associated with parts discrepancies, return orders
  • Manage networking channels (Program Management, Engineering, Marketing, Supply Management, Warehouse, Factories, Sales, Export Control Compliance, Contracts, Freight Forwarders, ) to meet customer requirements
  • Manage financial risks and impacts associated with semi-complex quote and order activities by customer and/or country when determining international logistics requirements (delivery incoterms, import/export compliance, duty minimizing programs, banking documents)
  • Pull reports as needed, including pre-logs, post-logs, invoices, late-runs, audience delivery/post-buy analysis reports
  • Support of sales (quote to cash) processes (quotation, order, billing, invoicing, resolving watchdog, project and Solutions business, pricing, bonus agreements)
  • Creating and maintain records on the operations of the Sales team using Salesforce.com
  • Supporting customers in business and sales capacities as required for expansion through direct sales the worldwide Reseller network
  • Manages the life cycle process in customer submission of new activity by confirming and processing orders and completing entry into all required systems
  • Investigates processed order discrepancies with vendors and other customer satisfaction issues to assist customers with resolution
Qualifications for specialist, sales support
  • Minimum of 2 year of experience is required (analytical, financial or sales support experience preferred)
  • Must be proficient with Excel, Outlook and able to maneuver a variety of company systems
  • Must be able to interact with all levels within the organization
  • Must be highly observant and have attention to detail
  • 3-5 years of experience in sales support role, supporting either a team or individual in an administrative or customer service capacity
  • The ability to articulate ideas to both technical and non-technical audiences
5

Specialist, Sales Support Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of specialist, sales support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for specialist, sales support
  • Work with Product Managers, Engineering and Contracts Department to coordinate, answer and send quotations in response to customers' requests for quotations, proposals and information
  • Run sales related reports and export to Excel before manipulating data and formatting spreadsheets
  • Maintenance of account profiles and internal sales documents
  • Being the primary and daily contact with customer accounts, internal and external
  • Fulfilling customer account requests and answering customer account questions
  • Order entry of successfully quotes
  • Customer order status updates
  • Prepare technical or commercial offers based on customer requirements
  • Define cost for proposed solution and communicate to sales organization
  • Analyze customer needs and competitor offers through market information
Qualifications for specialist, sales support
  • Self-motivated to learn and to succeed in a results-driven environment
  • Detail oriented, commit to deliver the results
  • Willing to travel to other Company locations, customers, trade shows, as needed
  • Takes criticism as constructive feedback
  • Domestic travel as necessary
  • Basic Warehouse management systems knowledge

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