Sales Support Analyst Job Description

Sales Support Analyst Job Description

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Sales support analyst provides guidance and act as an advisor to Sales on Quest/ One Identity internal rules and processes.

Sales Support Analyst Duties & Responsibilities

To write an effective sales support analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included sales support analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Develop and maintain key reports for key business processes, utilizing a multitude of tools and technology, such as Excel, Google Sheets, B/W, SAP and CRM
Enhance the overall marketing capabilities of the desk
Prepare market updates
Respond to various requests/ inquiries from customers and Relationship Managers
Increase operational efficiencies and enhance operational accuracy in the department
Solve operational issues
Make suggestions to management
Various reporting outstanding blocks, cancels and non-standard settlement report, to be produced and delivered as appropriate on a daily basis
Fails Management for Front office related issues booking errors
News feeds/News analysis

Sales Support Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Sales Support Analyst

List any licenses or certifications required by the position: ACCA, CIMA, SAM, CPD, CPM, DHI, PMP

Education for Sales Support Analyst

Typically a job would require a certain level of education.

Employers hiring for the sales support analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Finance, Education, Business/Administration, Marketing, Accounting, Business/Management, Economics, Management, Computer Science

Skills for Sales Support Analyst

Desired skills for sales support analyst include:

Medical insurance products and terminology
Excel
Rules and regulations
Technical terms in HW/SW
Word
Internal processes and policies
BlackRock products
Internal policies
Marketing sales strategies
Outlook

Desired experience for sales support analyst includes:

Minimum one to two years of experience in research or marketing
Strong writing skills in English and in Spanish
Demonstrated sales and sales operations experience preferred
Engineer or MBA with 6 Months -2 years of related experience
We are looking for someone who has good administrative skills and the ability to multi task and collate data in a timely and efficient manner
Good Microsoft Office skills and experience

Sales Support Analyst Examples

1

Sales Support Analyst Job Description

Job Description Example
Our company is growing rapidly and is hiring for a sales support analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for sales support analyst
  • Assist with deal closings, investments, KYC tracking of adoptions, proposals, Salesforce updates, and client follow-up
  • Work with client services and TMG
  • Reporting and Analytics Ownership & Management
  • Develop, publish and deliver training on key reports owned by Sales Operations
  • Be the Subject Matter Expert (SME) for the Lead Management Execution Process including day to day execution of data loads, data validation and quality control measures
  • Maintain productive and collaborative business relationships with departments and individuals who use or contribute to key sales processes
  • Troubleshoot day-to-day problems regarding effectiveness or efficiency of sales support processes
  • Participate in cross-functional process-improvement initiatives including but not limited to the Quotes, Sales Product Transition, Prospecting/Lead Management and General Sales processes
  • Participate in the development, testing, and deployment of sales process systems/process improvements as needed
  • Processing meeting correspondence needs for pre-meeting and post-meeting action items
Qualifications for sales support analyst
  • Proven ability to work cross-functional issues to closure is essential
  • Familiarity with Sales Force Automation, and related sales processes is desired
  • Experience with SAP or other ERP systems is strongly preferred
  • Strong organizational skills and ability to multi-task in a fast- paced environment is necessary
  • Must be a strong individual and team contributor
  • Familiarity with Lotus Notes is preferred
2

Sales Support Analyst Job Description

Job Description Example
Our growing company is looking for a sales support analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for sales support analyst
  • Use databases to prepare market opportunity analysis to assist sales effort
  • Management of the end to end offer process, ensuring deadlines are met as needed
  • Working cross functionally with internal business leaders and key stakeholders as appropriate, to ensure the recommended response strategy is met and timely responses are made
  • Responsible for preparing the necessary documentation, such as offer letters, term sheets and other supporting customer documentation and analysis as needed
  • Work with Contract Management to help validate customer pricing and terms for agreements
  • Acting as a change agent, identifying efficiencies and process improvements
  • Handling various tasks related to the administrative support of the sales team
  • Placing merchandise orders with vendors
  • Expediting shipments and notifying Account Managers and clients when received
  • Maintaining a high level of knowledge about commercial and residential flooring products and updating product knowledge on an as needed basis through online resources, and other training opportunities
Qualifications for sales support analyst
  • Proven ability to analyze, troubleshoot and resolve issues to closure is necessary
  • Customer First– Impresses customers and partners by responding with a strong sense of urgency and care to requests and inquiries
  • To maintain compliance to APJ sales compensation guideline and regional practice
  • Minimum of Diploma in business administration, marketing or equivalent of any
  • Must have the ability to adapt quickly to a changing environment and/or management direction
  • Bachelor Degree in Computer Science, Sales, Business Marketing or any related field
3

Sales Support Analyst Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of sales support analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for sales support analyst
  • Work with other departments (Product Management, Marketing, Finance, ) to ensure that all client requirements are covered in product demonstrations
  • This position may require occasional travel to our other offices for training
  • Gathers and generates data regarding various commercial transactions
  • Support the reporting requirements of various commercial related functions (finance/sales/customer service) for distribution and analysis
  • Performs analysis of data in regards to trends and helping to support forecasts of various commercial transactions
  • Documents, researches and resolves customer inquiries and disputes
  • Ensures that commercial transactions from creation/in-take to distribution and fulfillment stays within benchmarked standards
  • Responsibility for the in-take, logging, reviewing, posting, and processing of the Battery Adjustment Summary Forms, referred to as “claims”, using various customer claim tools
  • Daily distribution of credit memos generated by Customer Credit Systems
  • Responsible for the consignment programs including verifying names/addresses, approving, rejecting, and distribution of the invoices
Qualifications for sales support analyst
  • Minimum of 3 years experience with a Reporting and Analytics (Business Intelligence) module such as Sales Analyzer, Oracle Analytics, Crystal Reports, or Business Objects is preferred
  • 2-4 years account management and experience supporting a sales force
  • Strong communication, organization and reporting skills
  • Excellent PC hardware/software skills
  • Work cross functionally with marketing to support sales team and legal to solidify customer contracts other internal departments
  • Multiple years of experience in Sales Support Role or Undergrad plus 2+ year’s
4

Sales Support Analyst Job Description

Job Description Example
Our company is growing rapidly and is looking for a sales support analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for sales support analyst
  • Partner with Client and Back Office to correct any settlement issues (Fails or DKs)
  • Regularly work with Client Data (New Accounts) to on-board new sub accounts or to update bad settlement instructions
  • Coordinate with Sales and Client Data (KYC) to on-board new relationships
  • Enter Client information into internal Client Data system (GoldTier)
  • Collect required documents from Client in order to initiate trading
  • Always act in a professional manner to ensure superior customer service and to strengthen our commitment to making smooth post trade interactions
  • Assist in Client Data and/or ad-hoc deliverables
  • Perform and follow daily/monthly control functions to reinforce risk mitigation as a top priority.*
  • Major controls include but are not limited to blotter reconciliation, end of day report, unconfirmed emails, unallocated report and daily/monthly key performance indicator stat keeping
  • Analyzes product promotions data to determine if promotion is actionable
Qualifications for sales support analyst
  • Experience working in sales support function supporting the institutional business
  • Ability to develop dialogue with prospective clients and build strong relationships
  • Strong administrative background and a working knowledge of our corporate system
  • Good follow-up skills and a strong attention to detail in order to be considered
  • Business Degree is a plus
  • 1+ years of experience in data analyzing is preferred
5

Sales Support Analyst Job Description

Job Description Example
Our company is looking to fill the role of sales support analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for sales support analyst
  • The CM will maintain customer pricing files with account contacts and other information and will facilitate order audit and quality control processes
  • Responsible for coordinating, conducting and documenting order processing projects and communicating results to management
  • Communicate Global Portal and Premier Pages maintenance issues to sales and I/T
  • Form direct relationships with both internal sales teams and where appropriate external customers / partners while working with internal cross-functional groups
  • The Sales Operations Specialist is responsible for supporting a Sales Team and manager(s) by managing daily operational activities in addition to driving a proactive approach in the growth of the Sales Channel
  • Customers facing to build relationship, understanding of customer’s process for documentations sign-off, invoicing and payments
  • Follows-up with customer service on shipping/tracking information, Proof of Deliveries, orders shipping from mills, send copies of invoice to AP for billing
  • Other ad-hoc duties as requested to support operational or reporting needs of the business
  • Handling distributor complaints and check stock for customer
  • Duty-free contract follow up
Qualifications for sales support analyst
  • 2+ years of experience relating to working in an office environment or similar backgrounds
  • Understanding and knowledge in sales /marketing/customer service will be an advantages
  • Bachelor's degree in Commerce or Marketing with 1 - 2 years of experience
  • Flexible working in Rotational Shifts
  • Can work on multiple projects simultaneously
  • Bachelor’s degree in Information Systems, Business Administration or technology major preferred but not required

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