Manager, Sales Support Job Description

Manager, Sales Support Job Description

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Manager, sales support provides support on all aspects of products and services that would be deemed beneficial for BorgWarner mobile user’s corporate-wide.

Manager, Sales Support Duties & Responsibilities

To write an effective manager, sales support job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, sales support job description templates that you can modify and use.

Sample responsibilities for this position include:

Ensures team demonstrates client-driven attitude through excellent knowledge of tools and processes
Acts as a subject matter expert by having a deep understanding of CCO’s business, processes and tools
Serve as the account expert as it relates to systems and processes (routing, invoicing, internal and external systems)
Develops customized solutions for new and current RFP response processes
Streamline administrative processes across all of Sales to streamline efficiencies and develop uniform design/practice to improve overall operational support
Create and develop a network of internal and external partners
Focus on key behaviors and activities to move sales or referral opportunities forward and close business
Coach team to share responsibility with Commercial Account Manager for robust CRP and client action plans, ensuring strong contact management routines are in place
Achieving revenue targets in designated sales region
Active customer interaction and relationship management

Manager, Sales Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Manager, Sales Support

List any licenses or certifications required by the position: POS, PMP, PMI, MBA, JCNIA, CCNA, PM, DMS, LEAN, BOMA

Education for Manager, Sales Support

Typically a job would require a certain level of education.

Employers hiring for the manager, sales support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Education, Marketing, Engineering, Management, Business/Administration, Technical, Finance, MBA, Communication

Skills for Manager, Sales Support

Desired skills for manager, sales support include:

Business banking products
Trade Finance/PCM and Credit experience will be an advantage
Energy industry
Microsoft Office applications
Processes
SAP and all interfacing systems downstream processes
Services
Services and delivery/fulfillment channels would be an asset
Techniques and theory behind selling the organization’s products
Tools

Desired experience for manager, sales support includes:

University degree in Finance and the Canadian Securities Course (CSC)
Chartered Financial Analyst designation program is an asset
Must possess strong interpersonal and relationship building skills are required when working with staff, vendors, carrier partners and other members of the leadership team
Must have strong organizational and project management skills are required to ensure department goals are met
Must have strong attention to detail, business acumen and responsiveness is necessary to achieve success
Must be able to manage multiple priorities and react quickly to a changing environment

Manager, Sales Support Examples

1

Manager, Sales Support Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of manager, sales support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, sales support
  • Creates & maintains an active pipeline of sales support talent in conjunction with sr mgmt
  • Handle customer contacts and requests
  • Recruits, hires, trains, supervises, coaches and performance manages 10-15 Proposal Coordinators
  • Achieves SLA targets by adhering to client standards
  • Ensures sound relationships exist between Proposal Coordinator team and Campaign Planning team
  • Analyzes RFP volume across Team, and develops and manages workload distribution
  • Systematically reviews and assesses Proposal deliverables to ensure accurate and on-time delivery to internal clients (Sales Teams)
  • Methodically tracks defects, and troubleshoots and solves inefficient approaches / identifies process improvements
  • Works directly with VP Campaign Planning on proposal preparation questions
  • Collaborates with VP Campaign Planning to understand and support client proposal requirements
Qualifications for manager, sales support
  • Advanced user in MS PowerPoint, Word and Excel (including pivot tables)
  • Strong verbal and written communication skills and presentation ability
  • Travel up to 20-30% required, including overnights and occasional weekends
  • Experience in administration of Databases (SQL Server) and Report Building Applications
  • Three to four years of administrative support in a large organization
  • BS/BA Bachelor's Degree or equivalent work experience in sales or educational field required
2

Manager, Sales Support Job Description

Job Description Example
Our growing company is looking for a manager, sales support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, sales support
  • Provide training to all departments on Standard Operating Procedures (SOPs) – live+video
  • Own all SOPs for Sales Department by managing its regular maintenance and updates
  • Make sure each SOP aligns with the right team and communicate its usage/need-state
  • Update Departmental SOPs to ensure alignment with proposed/approved SOPs
  • Monitor thorough use of each SOP by ongoing reporting/updates
  • Manage sales cycles by documenting each step encountered by the sales person from step one of prospecting to closing the opportunity, defined and published as “sales-swim-lanes”
  • Oversee all SOPs and ensure right practice is implemented within all levels of Sales Department
  • Assist in creating the “sales-tool-kit” with directors and marketing to provide the sales team with the support needed to scale
  • Recognize customer goals and objectives
  • Review proposals, presentations and pricing
Qualifications for manager, sales support
  • Have at least 6 years' experience in a sales support role, specifically in preparing proposals and questionnaires
  • People management experience, specifically in managing an RFP team
  • Knowledge of the Canadian investment management and Canadian Pension industry
  • 5 years related Central Reservation System or SaaS sales experience required
  • Generally requires 5-7 years related experience, 2-3 years Telecom experience preferred
  • Excellent written and oral communication skills, group presentation skills
3

Manager, Sales Support Job Description

Job Description Example
Our growing company is looking to fill the role of manager, sales support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for manager, sales support
  • Responsible for the sale and tendering activities for SSB service lines on allocated / identified sales prospects (PM10 to PM80), any communication with customers to achieve the sales realization
  • Coordination with supply chain management for the demand forecast planning
  • Coordinate and organize program activities related to sponsors
  • Work closely with sponsors, sales support, onsite event preparation, and CXO community
  • Attend and participate in sponsor calls
  • Responsible for recruiting, hiring, training, evaluating, and supervising the Enterprise Sales support team and maintaining appropriate staffing levels to accommodate for business needs
  • Partner closely with Enterprise Account Executive and Sr
  • Manage a team of roughly 15 individuals in the day-to-day operations of the call center
  • Provide a work environment that both expects and recognizes high performance
  • Work with team members in the areas of career and skill development
Qualifications for manager, sales support
  • Bachelor Degree in Hotel Management
  • Minimum of 5 years of relevant experience in the hotel industry
  • Proven ability to find efficiencies and identify opportunities for process improvement
  • Team oriented, committed to providing an extraordinary level of service to clients
  • Must have knowledge of the Latin American Ad Sales environment
  • Proven ability to multitask and complete deliverables in a timely fashion
4

Manager, Sales Support Job Description

Job Description Example
Our growing company is looking to fill the role of manager, sales support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, sales support
  • Provide any Sales Support training that team members may need or require
  • Monitor team members' participation to ensure the training provided is being put into use, and also if any additional training is required
  • First responder for all of the America’s Sales Support escalated internal and external customer issues
  • Provide customer Sales Support to assigned territory
  • Manage the flow of day-to-day Sales Support operations
  • Provide reporting to update the Americas Sales Support manager on the team’s progress, goals, and objectives
  • Distribute Sales Support reporting to the appropriate Americas Library Sales Group management team if required
  • Participate in sales meetings and conferences at direction of Director
  • Overall management of the CoE LSMS Sales Support team, including all laboratory and field-based staff
  • Direct personnel/operations management of the CoE LSMS Demo team
Qualifications for manager, sales support
  • Excellent written and verbal communication skills in Spanish and English a must
  • Excellent computer skills in Windows, Word, Excel
  • Understands the importance of service attitude (being available to the customer, responsive to customer’s needs, flexible and willing to build close customer relations)
  • Available to frequent travels in Italy (and within Europe when needed)
  • Travel up to 15% domestically
  • Able to use and work under own initiative when necessary to do so
5

Manager, Sales Support Job Description

Job Description Example
Our company is looking for a manager, sales support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, sales support
  • Ensures customer relationship management tools are updated on time and are of excellent quality, according to very detailed sales minimum standards
  • Responsible for development and timely distribution of reports from Salesforce
  • Develop and maintain a strong relationships with Reseller sales/marketing personnel
  • Be a resource for Reseller’s salesforce for product and process knowledge
  • Drive development of additional Reseller marketing material as needed
  • Communicate industry relevant news to Resellers sales/marketing personnel
  • Provide management with periodic summary reports of activities
  • Inform management of any identified trends, topics, or issues that are common amongst Sales Support Manager’s Reseller accounts
  • Provide rate quotations to customers in order to support sales if they are not available
  • Support defined Outside sales and/or other sales channels as defined by the Area CCO
Qualifications for manager, sales support
  • Able to actively listen and partner with others
  • Able to act as an effective partner by establishing good give and take or win/win relationships
  • Has excellent verbal and written communications skills
  • Prefer a basic knowledge of Salesforce.com
  • 5+ years of successful supervisory/management experience required with demonstrated ability to build and develop effective teams motivate and develop direct reports
  • Ability to work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment

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