Sales Support Job Description

Sales Support Job Description

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Sales support provides assistance to internal/external clients concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Sales Support Duties & Responsibilities

To write an effective sales support job description, begin by listing detailed duties, responsibilities and expectations. We have included sales support job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintain department records and reports, as required by Quality systems policies and procedures, FDA and Sarbanes ¿Oxley and other regulatory authorities
Providing in-house customer service for both Sales Associates and vendors
Monitoring the purchase/receipt of in-stock inventory
Creating source codes and marketing materials for sales staff
Distributing, tracking and coordinating all samples, support materials and manufacturer catalogs to sales staff
Preparing/routing all payments and prepaid orders sent in by sales staff
Maintains an up-to-date record of all negligent accounts by preparing reports such as Write-offs, Proof of Claims
Take direction from the assigned sales associate(s) and managers to achieve team and department sales goals
Organize leads for Sales tracking and ensuring that sales deadlines are met
Ensure documents are accurate and minimize risk exposure

Sales Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Sales Support

List any licenses or certifications required by the position: FRM, CFA, W-9, QLD, PMP, CAPM, PMI, FAX, CPI, MSC

Education for Sales Support

Typically a job would require a certain level of education.

Employers hiring for the sales support job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Business/Marketing, Associates, Finance, Technical, Education, Graduate, English, Chinese, Communication, Business

Skills for Sales Support

Desired skills for sales support include:

Computer systems/software and computerized billing
Computer applications
Excel
Procedures
Word
Kantar
BIA/Kelsey
EMarketer
MRI
Research databases

Desired experience for sales support includes:

Sales Support Experience preferred
1+ year customer service experience highly preferred
2+ years of Order validation highly preferred
Ability to communicate effectively with internal and external client groups to accomplish tasks in an efficient and professional manner
Effective/efficient written and oral communication skills will be needed
Experience with CSG and/or SalesForce a plus

Sales Support Examples

1

Sales Support Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of sales support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for sales support
  • Compliance Services
  • Laboratory Enterprise Division (LED)services (LPS) portfolio, Enterprise, Lab Resource Management, RFID asset management, Supplier management and Laboratory business Intelligence (LBI)
  • Initiate computer related processes and workflows on behalf of the Account Manager (Inventory entry, QTS Workflow, Price Agreements / Contract Renewals, and Price exceptions)
  • Assist with sales rep issue resolution
  • Maintain NAM Sales Hierarchy and account assignments for designated Geographic regions
  • Proactive collaboration with Field and Inside Sales Account Executives to support joint territory plan
  • Strategically plans sales calls with direction from Account Executives
  • Provide strategic customer coverage in vacant territories taking inbound phone calls and emails and responding to customer needs
  • Work on specific promotional campaigns across territories developing and qualifying lead pipeline
  • Work with other departments to ensure that all client requests / inquiries are managed appropriately
Qualifications for sales support
  • Master Degree in finance/economics/mathematics/etc
  • Provide feedback from clients to the Product Management Unit, Marketing, Sales Colleagues and Research
  • Understanding of / experience dealing with major international institutions including Asset Managers, Hedge Funds, Broker / Dealers, Pension Plans, and Consultants
  • Support the local sales customers to determine cost effective solutions
  • Provide technical support, product presentations and negotiations during technical meeting
  • Prepare commercials offers based on customer specification, local business unit indications and sales organization directives
2

Sales Support Job Description

Job Description Example
Our growing company is hiring for a sales support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for sales support
  • Provide non-surgery related information to external and internal customers
  • Make decisions concerning critical situations dealing with customer orders, product availability, shipping errors, and returned goods
  • Provide support to agents in the field with regard to loaner program, delivery tickets, pricing, and other business matters
  • Records and forwards checks, handles contracts for Account Executives, prepares presentations, types & proofreads correspondence, files and makes copies, relieves receptionist and backup receptionist
  • Issuing Quotes, Order processing, research, reporting, partner engagements, managing customer engagement tickets and operating within team SLA’s
  • Creation of Right Now tickets related to Inquiries, Quote Requests, Orders, Cancellations or other requests
  • Ownership and investigation of M&S Inquiries including responding to partners and customers to close the inquiry
  • Support the M&S Renewals Sales Representatives with administrative selling support such as simple quote revision and submission of quoted clean orders to Order Management
  • Creation or routing of Footprint tickets related to Invoice Disputes for Imaging M&S
  • Periodic review of data to support team performance measurements and KPI reporting
Qualifications for sales support
  • Ability to communicate with multiple parties
  • High school diploma, Associates/Bachelor's degree preferred
  • Previous sales and/or customer service preferred
  • High School diploma or general education degree (GED) required, some college preferred
  • Experience of Sales Order Processing
  • Full understanding of LINE services and ability to propose the right solutions to help client achieve business objectives
3

Sales Support Job Description

Job Description Example
Our growing company is looking for a sales support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for sales support
  • Act as the intermediary between sales and stakeholders in other departments
  • Facilitating Customer Dedicated Inventory (Status-W) and item set up (new, existing and projects)
  • Coordinate system set up’s (Salesforce.com, ecommerce)
  • Coordinatate new customer set up and all associated on-boarding activities
  • Proactive monitoring and troubleshooting of intial customer orders
  • Initiate part set up requests for Sales Professional sourced items
  • Support special customer programs including Consignment
  • Administer and manage custom customer inventory reports including forecast adjustments
  • Tracking of customer programs such as rebate and special promotion programs
  • Monitor customer accounts and update customer profiles as required in Salesforce.com
Qualifications for sales support
  • Minimum a Bachelor's Degree with at least 3-5 years of experience customer service in the manufacturing environment
  • Minimum 2years experience of sales, business development, client services, account management in digital/tech or any related industries
  • Team player, strong interpersonal skill and goal-oriented
  • Collaborate with Customers and Finance on resolving invoice discrepancies
  • Work with Sales Professionals and Suppliers in resolving Customer Quality/Mill claims in a timely manner
  • Coordinate all customer information requests to all necessary stakeholders throughout Veritiv and obtain all necessary approvals to proceed, including vendor/supplier agreement
4

Sales Support Job Description

Job Description Example
Our company is looking to fill the role of sales support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for sales support
  • Ensures appropriate customer stock levels
  • Completes selling activities to defined customers with promotions
  • Performs general (6S) housekeeping of service equipment and immediate area
  • Work with Sales Managers and the sales team to optimize the business
  • Responsible completing state bids and associated documentation
  • Assist the Sales Managers and sales team in configuring inventory
  • Be the resident expert on machine and attachment applications
  • Maintain a price file for inventory units and attachments
  • Conduct quarterly physical inventory counts and reconcile differences
  • Rationalize inventory mix to achieve inventory turn goals
Qualifications for sales support
  • Post-secondary education or equivalent required
  • Minimum 1 year of working experience in analytical or reporting environment
  • Notify customers of approval status and discuss next steps
  • Schedule appointments and update customer records in the system
  • Ability to transfer information and review documents with attention to detail
  • Ability to communicate at a professional level
5

Sales Support Job Description

Job Description Example
Our innovative and growing company is hiring for a sales support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for sales support
  • Data processing and reporting
  • Sales document preparation, stamp and management
  • Factory visit arrangement
  • Sales support to East China Region (catalogue, invitation letter etc)
  • Work as the focal point to communicate among channel/VAR/SP/PSP, sales team and COE team , including to translate/send related documents to sales team, collect the applicants’ documents, facilitate the local review meeting , console/coordinate sales, sales leader & channel development leader about the request qualified
  • Communicate with sales leader/channel leader about the channel/VAR performance for renewal & termination
  • Work with sales /channel leader to summarize partners’ MAP data into target template and update if necessary
  • Collect partners’ inventory on the monthly basis, console and make the inventory report, organize the review if necessary
  • Work with Channel&Alliances team to support channel strategy per any specific or emerging requests
  • Printing Orders for Sales Reps
Qualifications for sales support
  • Minimum of high school education (diploma/GED) preferred
  • A valid driver's license and the ability to travel up to 85% of the time traveling to customer and prospect sites typically in an assigned territory and region are required
  • 0-3 years’ experience as sales assistant / administrative
  • Ability to respond quickly, accurately, and professionally to demands of the position
  • = 5 years working experience in sales support of semiconductor industry
  • Familiar with SAP and Microsoft Office

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