Director, Sales Support Job Description

Director, Sales Support Job Description

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Director, sales support provides support in the full Microsoft Suite, specifically Word, PowerPoint and Excel.

Director, Sales Support Duties & Responsibilities

To write an effective director, sales support job description, begin by listing detailed duties, responsibilities and expectations. We have included director, sales support job description templates that you can modify and use.

Sample responsibilities for this position include:

Oversees program implementation and tracking
Participates in strategic plan development and building of alliances with industry partners, networks, as needed to achieve product growth objectives
Conducts and oversees qualitative and quantitative research to define value propositions for current and potential customers
Utilizes best in class analytic methodologies and rigor to ensure value propositions are based on empirical data from the customers and segments
Develops all elements of the marketing mix that support the value propositions including sales presentations, collateral, integrated communications plans (including traditional and social media)
Support Head of Sales, in management of key account(s)
Enhancing the effectiveness of the country team by pursuing initiatives and process enhancements identified in annual planning sessions, performance audits, quarterly and monthly business reviews and issue-drive roadmaps
Expanding the bandwidth of the Country Manager by reviewing issue briefs, deal proposals and other materials, and ensuring priority items are at the front of the queue
Provide effective business support to the sales team to assist in achieving financial targets and succeeding team objectives
Improve effectiveness of operational management of the country team through building strong and collaborative partnerships

Director, Sales Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Director, Sales Support

List any licenses or certifications required by the position: PMP, FPX

Education for Director, Sales Support

Typically a job would require a certain level of education.

Employers hiring for the director, sales support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Education, Marketing, MBA, Business/Administration, Management, Finance, Communications, Engineering, Leadership

Skills for Director, Sales Support

Desired skills for director, sales support include:

Excel
PowerPoint
Microsoft Office programs Word
Discoverer and Salesforce.com
Merlin
Group benefits
Developing and delivering business presentations to influence and inform decision making to senior management
Microsoft Office programs Excel
Word
Insurance industry

Desired experience for director, sales support includes:

Group Insurance Knowledge, strongly preferred
Proven success in a very complex environment
Superior Client Management, Human Relations, Leadership and Performance Management Process Skills
Practical knowledge about CRM tools
Ability to define strategic needs of the business, analyze business strategies, translate into potential sales effectiveness and productivity goals
Five + years of experience at a senior management level with a complex, global support organization, preferably within technology and/or professional services

Director, Sales Support Examples

1

Director, Sales Support Job Description

Job Description Example
Our company is searching for experienced candidates for the position of director, sales support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for director, sales support
  • Develop relationships with accounts and work towards new relationships with horizontal departments such as Marketing, Operations
  • Oversees designated areas of sales planning
  • Works closely with sales team to understand schedules for major initiatives and advertising campaign introductions
  • Ensures advertising sales team has the necessary sales materials and resources including up-to-date pricing, advertising schedule, contract
  • Design and successfully execute the service commercialisation strategy (new and existing products)
  • Engage European and North American Sales Directors, Country Managers, and Field Service Managers to maximise service focus and tactical execution across the local field service teams
  • Champion the Service organisation to internal customers, including the sales force, marketing and Business Unit teams
  • Responsible for optimizing Sales effectiveness and productivity and the most optimal deployment of sales personnel
  • Works closely with sales leadership to define performance measurements & management practices
  • Possesses an excellent knowledge of telecom transport/communication transport/networking technologies, Company's products/services, pricing practices, and selling skills to effectively oversee small-to-medium business sales deployment of new products and services that target the enterprise segment
Qualifications for director, sales support
  • In-depth understanding of publishing fulfillment and billing systems
  • Knowledge of fulfillment of online products and services, particularly subscription and time-based products
  • Experience in planning/forecasting, process design optimization and development of systems requirements
  • Excellent leadership and relationship-building skills in working across a global and matrixed environment
  • BS/BA in related field, MBA or CPA strongly preferred
  • BS/BA Bachelor's degree required
2

Director, Sales Support Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of director, sales support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for director, sales support
  • Anticipate and evaluate upcoming product and support challenges based on ongoing in-depth user experience assessment
  • Defines and manages the Business Banking sales distribution model, including sales performance management, definition of the sales process and the training strategy
  • Coordinates with partners in retail to provide additional sales support functions including setting the IP strategy and ensuring its delivery to the field and managing the roll-out of key product changes and marketing events to the field
  • Leads and executes development and ongoing coordination regarding complex, large-scale strategic initiative(s), including the Advance Program to facilitate growth and generate new business opportunities to increase revenue with existing clients
  • Coordinates workstream owners across Business Banking, Consumer Banking and across the bank to ensure effective implementation
  • Manages a cross-functional team through influence management techniques
  • Defines the product and service offerings strategy
  • Coordinates implementation and execution in conjunction with the Retail Product delivery team
  • Reviews and recommends pricing strategies
  • Designs and delivers sales campaigns in conjunction with marketing to maximize acquisition, cross-sell and client retention
Qualifications for director, sales support
  • Identify opportunities for ongoing improvement opportunities within all supported applications including Customer Assist, CONNECT, Apstar, SmartApp, Loan Trac
  • BS Degree required, Concentration in Business Administration / Marketing preferred
  • Minimum of 5 years experience in the Cell Culture market required
  • Minimum of 5 years of experience in a senior Marketing leadership role required
  • Proven marketing leadership capabilities in B2B environment
  • Experience in building integrated and effective teams
3

Director, Sales Support Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of director, sales support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for director, sales support
  • Defines the overall service model, across channels, with the COO in order to improve the client experience and achieve efficiency objectives
  • Coordinates the development of the overall strategic plan within Business Banking including setting the marketing and sales objectives for sales volume, product profitability, and market share
  • Works with finance to develop and track progress against the strategic plan
  • Develops presentations, dashboards and reports for executive level review
  • Proactively addresses audit concerns and assists in addressing regulatory findings, as necessary
  • Ongoing monitoring and improvement of total services offered
  • Be responsible for the definition and execution of the US Regional Customer Support Services, Field Sales Support and Forward Stocking Location strategy
  • Direct day-to-day operational excellence, efficiency and effectiveness, continuous improvement and service quality of an MD Regional CS site on behalf of customers and operating companies
  • Directly supervise and lead a diverse team located across multiple Regional Customer Contact Centers and up to 39 field locations
  • Optimize efficiency of all loaner transactions to improve service levels, order fulfillment levels and customer satisfaction
Qualifications for director, sales support
  • Experience in new product design, development, and innovation
  • Experience utilizing market research
  • Experience in developing and executing global initiatives
  • Strong communication skills across and among multiple constituencies (e.g., customers, peers, associates)
  • Experience in recruiting, retaining and developing a talented and engaged marketing organization
  • Able to translate concepts and ideas into actionable plans
4

Director, Sales Support Job Description

Job Description Example
Our growing company is hiring for a director, sales support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for director, sales support
  • Deliver against site & Regional financial targets and customer service metrics
  • Ensure site and department goals are aligned with strategic business objectives
  • Serve as the primary point of contact representing the CLS Customer Support Services for internal and external customers pertaining process and/or issue resolution
  • Conduct ongoing communications in all directions to keep associates informed of total business and department results and changes, project status, process changes, and opportunities
  • Lead the organization and planning of all Customer Support Center and Field Sales Support activities
  • Direct the supervisory team that oversees the day-to-day Customer Service activities of the Field Sales Support and Forward Stocking Locations
  • Conduct trends analysis, and works with other Site Leads to provide recommendations for changes as needed
  • Responsible for supporting realization of Regional metrics and promoting process harmonization
  • Provide support to the implementation of strategic initiatives
  • Be responsible for driving Regional Governance process at the site
Qualifications for director, sales support
  • At least 10-12 years of experience with strategic and business planning, project/program management, financial analysis and forecasting, and enterprise risk management – ideally from within a complex management organization or consulting firm
  • Broad knowledge of payments industry, its products, services and technologies
  • E-Commerce experience is a mandatory requirement
  • Proven track record in selling to large retail customers
  • Manage the regional readiness key milestones – This includes working with Corp
  • Strong political awareness and organizational agility
5

Director, Sales Support Job Description

Job Description Example
Our company is growing rapidly and is looking for a director, sales support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for director, sales support
  • Adhere to SOX compliance
  • Be responsible for the managing deployment of technologies to deliver optimal business value
  • Ensure optimization of technologies to leverage resource and capabilities
  • Responsible for all headcount and cost improvement (CIP) commitments
  • Support through action the strategy to attract, develop and retain a team of skilled and motivated personnel
  • Provide guidance, direction, development planning, and performance feedback on a regular basis to all direct reports, in accordance with the 5 Conversations Methodology, to ensure effective and productive work teams
  • Lead, design, implement and/or participate in departmental/divisional/cross-company strategic plans or projects as assigned
  • Manage the automation of transactional work performed in creating documents, ensuring business processes are accurately documented
  • Work with leaders in Government and Commercial Markets , Product, Legal and Compliance to optimize processes requiring the creation of documents, driving toward efficiency and accuracy, requiring minimal manual quality control
  • Work with the CCBS legal/compliance liaison to understand any necessary updates to legal documents, and communicate changes to leaders of CCBS teams
Qualifications for director, sales support
  • Highly developed executive presence with strong collaboration skills
  • High degree of discretion
  • Minimum of 10-15 years’ experience in service or business management
  • Customer focus and uses Voice of Customer
  • Shows strong leadership and interpersonal skills – Ability to pull team together with common objectives
  • Ownership of Deal Registration Program and Process

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