Operations Support Director Job Description

Operations Support Director Job Description

174 votes for Operations Support Director
Operations support director provides day-to-day support to SOR North America Operations (AASR) activities to deploy applicable Airbus / SOR standards.

Operations Support Director Duties & Responsibilities

To write an effective operations support director job description, begin by listing detailed duties, responsibilities and expectations. We have included operations support director job description templates that you can modify and use.

Sample responsibilities for this position include:

Developing, updating & managing best in industry SOPs & Training Program
Working daily with the food purchasing function to control quality and determine operational specifications
Manage the information technology portfolio for the department working closely with our IT partners
Manage the department’s admin staff, inventory & recipe controls
Manage the content of our digital menu boards working closely with our 3rd party vender
Manage & develop the content interdepartmental communications (employee quarter newsletter, office postings, electronic SharePoint (intranet)
Manage our future quality control department by developing metrics for quality, inspection reports, daily operational checklists
Work closely with VP of operations and legal department to help negotiate & keep food related contracts updated
Point person for the partnership with the information technology group and the inventory EATEC Group
Assist in the design of menus for new products

Operations Support Director Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Operations Support Director

List any licenses or certifications required by the position: PMI, ITIL, SPHR, PHR, ISO, SOC2, B2B, ITSM, SCTE, CPI

Education for Operations Support Director

Typically a job would require a certain level of education.

Employers hiring for the operations support director job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Management, Education, Engineering, Finance, Computer Science, MBA, Business/Administration, Accounting, Science

Skills for Operations Support Director

Desired skills for operations support director include:

Applicable business areas
Applicable processes
Relevant applications and development of life cycles
Supporting technology architecture
Airbus aircraft would be
Airbus aircraft would be advantageous
COSO framework
Card and payments industry
Database programs
DevOps organizations

Desired experience for operations support director includes:

Manage 3rd party inspections
Work closely with our corporate partners to create a win win partnership
Support the VP in the development of new souvenir items, snack products & food promotions
Work closely with marketing on the development and installation of new food related signage
Manage COGs to budgeted metrics by managing the purchasing & warehouse areas
Develop programs (SOPs, ) to drive productivity and reduce operating costs

Operations Support Director Examples


Operations Support Director Job Description

Job Description Example
Our company is looking for an operations support director. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations support director
  • Gaining a comprehensive understanding of the trade flows across the business lines and asset classes through interaction with trading, sales, operations and technology
  • Displaying attention to detail and high quality standards to ensure the team perform at a very high performance level
  • Using people skills, develop the team to further individuals career paths, deliver great service and retain talent
  • Challenging the status quo and use your inquisitive mind set to identify risks and improve the efficiency of team processes
  • Manage relationships across the firm to ensure an inclusive and strategic approach to projects and challenges
  • Taking responsibility for the correct execution and management of the functions, providing oversight and guidance to the team
  • Develop and implement social media servicing model
  • Ongoing delivery of world class customer service
  • Products may be used globally, multi-regionally, or regionally and support is to be delivered in multiple languages to meet the needs of clients
  • Ensure timely and effective resolution of client issues consistent with client support metrics, collaborating with other functional groups as needed
Qualifications for operations support director
  • Proven operations management experience
  • A proven ability to manage people and motivate teams
  • Be able to articulate clearly and calmly to the trading desks on any issues/ concerns under pressure
  • Provide consultative support to assist the SMT/GC and IPVM teams in their business opportunities and ensuring compliance to policies and procedures
  • Provide commercial advisory to the SMT/GC and IPVM teams and be seen as a “go to” subject matter expert on policies and procedures
  • Provide oversight of the respective SMT/GC and IPVM teams by delivering guidelines to executing business in accordance to policies and procedures, and ensure a consistent approach to implemented business processes

Operations Support Director Job Description

Job Description Example
Our growing company is looking to fill the role of operations support director. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations support director
  • Create operational dashboards and detailed analysis to identify performance trends and opportunities related to product support
  • Liaise and work closely with the R&D team on escalated technical issues, leading cross-functional efforts to solve for the root causes related to product support challenges
  • Ensure global and cross organizational sharing of knowledge, best practices and performance monitoring of all product support functions, including maintaining robust documentation and knowledge base content across the product support teams
  • Maintain a capable onboarding, training, and mentorship program across product support teams and invest in continued learning, product and skill based professional development for product support teams
  • Ensure core objectives for each product are metrics driven, meet defined customer commitments and maintain a high standard of excellence for service and quality
  • Stay abreast of the state and health of each product and the business overall
  • Lead and manage internal executive communications around high visibility, technical product issues
  • Maintain sufficient technical proficiency and aptitude in each product and jump into technical discussions to participate, and make well informed operational decisions or product recommendations
  • This role will have the operations, platform support, and ongoing maintenance teams for the enterprise API delivery organization reporting to it
  • The role will manage and is accountable for professional employees and/or supervisors
Qualifications for operations support director
  • Prior experience in equities market
  • Must have experience of Prime Brokerage and OTC product knowledge
  • Proven process improvement and risk management experience
  • Aptitude for building relationships, managing stake holders and communicating across business lines
  • Experience in an equities middle office environment
  • Bachelor's Degree required, Graduate School/MBA preferred

Operations Support Director Job Description

Job Description Example
Our growing company is looking for an operations support director. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operations support director
  • Identify, research and manage service level risks related to scheduling and staffing
  • Develop, cultivate and maintain effective relationships with all clients in the portfolio
  • Oversees the managers of the regulatory team, study activation team, and the protocol educators
  • Provides leadership, direction, and mentoring to the managers and leads
  • Works closely with the research sites and the budget and contracts team
  • Problem solves with the department leaders and other site leadership as they arise
  • Assists in developing and executing the SCRI internal and external strategies
  • Provides oversight, leadership, and direction in the study startup of trials and in maintenance areas where support is provided
  • Assesses organizational processes associated with startup and support to identify ways to improve and streamline processes
  • Meets with site leadership as needed to ensure contracted services are being provided by the teams
Qualifications for operations support director
  • Experience in the financial markets, technology development and self-service implementation tools of call center technologies
  • Superior knowledge in digital technologies and social media
  • Strong analytical, strategic thinking, negotiation, influencing, conflict resolution, inspirational and inclusive leadership skills
  • Advance written and oral communication skills
  • Demonstrated teamwork and relationship building skills, leading by influence and example
  • Advanced knowledge of online financial products of call center tools and processes

Operations Support Director Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of operations support director. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations support director
  • Develops, implements, and evaluates programs to promote recruitment, retention, and continuing education of the team
  • Attends and participates in all required meetings including weekly operational review and Director’s meeting
  • Meets with managers on a regular basis reviewing department metrics
  • Assists in development and tracking of department goals and metrics and develops project plans if goals and metrics are not being met
  • Works closely with monitors, sponsors/CROs, sites, and team to ensure quality and timely work being delivered
  • Represents company vision to colleagues and external customers
  • Tracks and communicates to team and sites performance expectations and status
  • Works with other members in Clinical Operations to ensure communication and responsibility are effective and appropriate
  • Monitor adherence to company policies and guidelines and acts according to established procedures to ensure all issues are addressed and resolved as required
  • Provide proactive and creative recommendations on how to meet corporate and role-specific goals and handle identified deviations
Qualifications for operations support director
  • Experience with Service Now Platform is highly preferred
  • Experience developing communications plans between Technology and Non-Technology Groups
  • Strong Customer Service Experience for Technologies and Technology Operations
  • Excellent written and spoken communication skills with a special focus on translating technical issues and business processes to English
  • Ability to work very closely with 3rd-party and offshore Technology Contractors
  • Extensive understanding of Finance processes around Technology Operations

Operations Support Director Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of operations support director. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for operations support director
  • During your employment with Sarah Cannon you will be routinely assigned training requirements
  • Plans project proposals to determine time frame, procedures for accomplishing projects, staffing requirements, and allotment of available resources to various phases of the project
  • Leads project teams and manages work plans for each phase of the project including time lines, risk management, and budget management
  • Provides direction for project personnel to ensure the project progresses on schedule and within the prescribed budget
  • Responsible for on-going project status and risk management
  • Perform analysis to reconcile data to source reports to resolve discrepancies and drive equitable reporting
  • Works with HR and the IT leadership team to develop a workforce strategy that aligns with the business and IT strategy
  • Overseeing a variety of operations functions, which include quality customer service and technical calls
  • Place the highest priority on providing quality service in order to verify the quality and accuracy of calls
  • Oversee assigned training staff in the activities involved in providing quality training for operations employees
Qualifications for operations support director
  • Ability to execute at both the strategic and tactical level
  • Dominance of technical concepts and ability to translate them into business terms
  • BA/BS Degree (or equivalent) in technical field, MS or MBA desired
  • 8+ years of experience in software engineering, including supporting the infrastructure and operations of enterprise applications
  • 3+ years of experience managing technical employees
  • Experience administering WebSphere Application Server

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