Operations & Support Engineer Job Description

Operations & Support Engineer Job Description

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Operations & support engineer provides support for all aspects of IT services, including Layer 2 and Layer 3 network Switching and Routing , data voice networking, server application and virtualization platform, including Active Directory, File server, Email Server and Hyper-V.

Operations & Support Engineer Duties & Responsibilities

To write an effective operations & support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included operations & support engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Implement projects within automation space, and ensure projects are planned &amp
Communicate with users &amp
Provide production support and manage technical bridge for P1 incident
Work with L3 and L4 Automation Engineering Groups and coordinate product promotion, enhancement rollout
Perform CSA Assessment and manage audit/risk related activities
Coordinate MEPC events and perform failover test for core automation products infrastructures
Implement projects within automation space, and ensure projects are planned and executed using JPMC and industrial standard project management approach
Communicate with users and impact parties for major engineering change and release
Implement Lifecycle management to ensure automation/monitoring hardware and software currency
Network (& Service) performance management & capacity management, responsible to ensure that the services or resources are performing adequately & that enough capacity is available to meet the business requirements & growth projections

Operations & Support Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Operations & Support Engineer

List any licenses or certifications required by the position: ITIL, CCNA, RHCE, CCNP, RHCSA, AWS, CISSP, FAA, SSL, DNS

Education for Operations & Support Engineer

Typically a job would require a certain level of education.

Employers hiring for the operations & support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Technical, Information Technology, Science, Technology, Physics, Mathematics, Education, Electrical Engineering

Skills for Operations & Support Engineer

Desired skills for operations & support engineer include:

Microsoft Active Directory desired
OSI 7-layer model
TCP/IP and common application layer protocols
IP-based networking
Identifying performance bottlenecks
Relevant systems/subsystems
Tracing issues
Basic web development experience
Current network hardware and standards
Headers

Desired experience for operations & support engineer includes:

Must be able to remain calm and focused in stressful situations
Familiarity with network monitoring systems (Netcool, Big Brother), ticketing management systems (like Remedy/Jira) and video analysis/tools such as Textronix Sentry, IQ plus, IQ Dialog
Content Operations Engineer will remotely troubleshoot and resolve video network issue
Must demonstrate leadership skills, personal initiative, and ability to remain calm and focused in stressful situations
Background in performing and implementing video systems break-fix a must
Experience with network monitoring systems (Netcool, Big Brother), ticketing management systems (like Remedy) and video analysis/tools such as Tektronix Sentry, IQ plus, IQ Dialog

Operations & Support Engineer Examples

1

Operations & Support Engineer Job Description

Job Description Example
Our company is searching for experienced candidates for the position of operations & support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations & support engineer
  • Knowledge and experience with MSCE 2003 and 2008 (beneficial)
  • A Bachelor degree with a concentration in an IT-related discipline, or the equivalent experience or qualifications
  • Proven experience supporting Active Director (beneficial)
  • Experience with liaising with Engineering and Vendors (beneficial)
  • A positive, ‘can-do’ attitude, excellent customer-facing skills, and a high productivity rate (beneficial)
  • The ability to effectively articulate a status or plan to peers and clients (beneficial)
  • The ability to work collaboratively with other team members and builds positive working relationships (beneficial)
  • The ability to learn quickly and apply common sense to new situations, but understand when it is appropriate to engage others for advice (beneficial)
  • The ability to place a significant level of importance on personal development and understanding then improving upon weaknesses
  • The ability to utilise a goal oriented approach, which drives self improvement both personally and professionally
Qualifications for operations & support engineer
  • Programming experience is a plus (ASP, DHTML, C#, Visual Basic)
  • Strong knowledge and operational use of video surveillance systems along with break fix implementation
  • Knowledge of video capture, transport and encoding technologies including satellite capture, HD-SDI, MPEG2, MPEG4, MPEG2 Transport Streams, JPEG, and PIFF containers
  • Understanding of and familiarity with OSI Layer models
  • Cross-organizational skills that maintain healthy working relationships
  • Experience with network monitoring systems tools and ticketing management systems (Remedy, Jira)
2

Operations & Support Engineer Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of operations & support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations & support engineer
  • Aim for continuous improvement in work efficiency by promoting automation and driving improvement across the troubleshooting toolkit
  • Improve health and availability of our systems through alerting, monitoring, capacity management, instrumenting, and reporting
  • Understand and spearhead additional methods to triage or solve problems affecting the B-PIPE, Server API, Data License and other real-time products
  • Partner with sales and account management to build and strengthen client relationships
  • Contribute ideas for product development, client notifications, and overall process improvement
  • Evaluate current tool suite, capture requirements, and develop tools to improve Operations efficiencies
  • Help collect network data to validate assumptions
  • Passionate about customer service and 'right the first time' principles
  • Ability to function well in fast-paced challenging work environment
  • The roles responsibility is to cover business-critical batch workloads, real-time / interactive processing, data transfer services, application on-boarding and upgrades, and recovery procedures
Qualifications for operations & support engineer
  • Data center operations( 2 + years)
  • 5-8 years of experience in a similar function within a high availability (HA), 24x7, mission critical operations environment providing front-line support for a public-facing service with a high-volume, paying customer base
  • A strong passion to contribute improvements and optimize the Cloud Service Operations Center
  • Continuously act as an “ambassador” for Cloud Operations by evangelizing Cloud Operations best practices
  • Experience managing network infrastructure (switches, routers, firewalls)
  • Ability to read and understand complex shell, Perl, or Python scripts
3

Operations & Support Engineer Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of operations & support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for operations & support engineer
  • Work with Tech leads in process optimization and factory ongoing support towards Finishing & Paint on blades
  • Design, develop, and modify control systems for prototype, new and existing production equipment
  • Program, configure, and troubleshoot Human Machine Interface (HMI) devices and Programmable Logic Controllers (PLC’s) for automated equipment
  • Lead and participate in cross-functional teams to support cost improvement projects by optimizing machine and equipment efficiencies
  • Manage projects and monitor the status of all elements affecting the outcome of the program, including costs, timing, and performance
  • Understand specifications (corporate and plant), standards, and local and/or national electric codes for use in designing hardware schematics and software programs
  • Check/Construct electrical schematic packages by laying out I/O, designing magnetic circuits, fusing, control panels, bill of materials and cable layouts
  • Research, develop and customize software structure and writing logic from scratch
  • Perform commissioning and debugging for intermediate to complex machine applications
  • Develop new product and process specifications and test methods for new and existing equipment
Qualifications for operations & support engineer
  • Significant experience in hardware, software, and network troubleshooting in a Windows/Mac environment preferred
  • Proficiency in Mac or Windows operating systems and PC hardware, printers, scanners, and other desktop peripherals
  • 6+ years in network security with emphasis on firewalls, proxy, and RAS
  • Expert background in perimeter security hardware and appliances – firewalls, VPN/RAS, proxy
  • Expert knowledge and experience with CheckPoint Secure Platform Pro & Gaia
  • Expert knowledge and experience with Juniper security products – SRX, SSL VPN, Netscreen
4

Operations & Support Engineer Job Description

Job Description Example
Our innovative and growing company is looking for an operations & support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for operations & support engineer
  • Deployment and imaging of Apple devices
  • Provide 1st & 2nd level technical support for Mac Users on any issues with application
  • Analyse, track and work with SME to identify root cause and provide automated resolution for Mac IT service issues
  • Participate in the testing and user communication during the system or application rollout
  • Software packaging for JAMF Enterprise AppStore for user self-service
  • 3-5 years' experience in a similar role within the financial industry focusing on trading & back/middle office platforms
  • Experience dealing with business customers and translating technology into business terms
  • Proven background in proactive identification of problems and implementing solutions
  • Traccess Implementation for Operations personnel
  • Weekend hours are required
Qualifications for operations & support engineer
  • Day to day responsibilities of the MarketMap Operations team
  • Hadoop experience or experience with other distributed storage systems like Cassandra, Zookeeper
  • BS or equivalent combination of education and experience in life science or engineering
  • Experience with powertrain testing and data acquisition
  • Experience with basic engine functionality (mechanical & combustion) relative to emissions, fuel economy, performance, & combustion stability
  • Excellent communication skills & ability to work with multiple customer & support groups simultaneously
5

Operations & Support Engineer Job Description

Job Description Example
Our company is searching for experienced candidates for the position of operations & support engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations & support engineer
  • Specify, install and troubleshoot process control systems and equipment
  • Support a variety of new and existing chemical processes by generating process flow diagrams, mass and energy balances, and pre-operations packages including HAZOP’s and risk assessments (FMEA)
  • Drive process improvements through data based decision making
  • Facilitates communication and action to resolve supply constraints and/or bottleneck
  • Provide technical insight to system performance and propose mitigation approaches to potential degradations
  • Perform trending analysis of subsystem performance and recommend system enhancements as needed
  • Develop Matlab scripts to display and analyze subsystem performance data
  • Perform advanced troubleshooting and anomaly support for various system control functions
  • Characterize system performance over multiple operating conditions
  • Conduct system modeling and simulation exercises
Qualifications for operations & support engineer
  • Experience in financial IT support preferred
  • Basic understanding of scheduling systems like Crontab, Autosys, CA7, or Control M desirable
  • Familiarity with Netbackup monitoring desirable
  • Familiarity with monitoring tools like Nimbus APM desirable
  • Understanding of standard internet protocols (Ethernet, ARP, IP, ICMP, UDP, TCP, SSL, DNS, HTTP)
  • Advanced understanding of Network Security devices such as Load Balancers, Firewalls

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